Sheraton Portsmouth Harborside Hotel

, Portsmouth, United States
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Sheraton Portsmouth Harborside Hotel

3 star

Rooms: 200

250 Market Street - Portsmouth - New Hampshire - 3801 - United States 6034312300
301 Traveller

Reviews - Sheraton Portsmouth Harborside Hotel

Historical Traveller Reviews of Sheraton Portsmouth Harborside Hotel

Loved this hotel! -- A great place for a Wedding or Conference

from A TripAdvisor Member
We stayed in this hotel for a conference from July 10-13 2005. Check in was easy and we were helped with our backage by the doorman. The room was probably the cleanest hotel room we have ever stayed in. We always are clean freaks when it comes to hotel dirt and there was absolutely none in this hotel. The sheets were of crisp and clean and the comforters were just cleaned also. There was literally not a spot of dirt in the entire room.

Our room had a mini bar which we chose not to use because of the price, but it was there. Also the pool and spa areas are great.

The room service is actually relatively cheap as far as room service goes, which was a very pleasant surprise.

This hotel was great for a conference and we actually were there when they had a wedding and I think it would be great for that pupose too. The grand ballroom is magnificent.

We only had a couple of problems with our room:
1.) the air conditioner wasn't working properly. We reported the problem to the front desk and the maintenance guy was at our door in 5 minutes.

2.) some of the walls are a bit thin. I went to get ice at around 11:30 on the fourth floor on the night of the 10th and I heard some people in one of the rooms "having a really good time". (if you get my meaning)

Other than that the room was great and clean and the hotel was great. There is great dining, great views, a cool piano bar and a very good and professional staff.

Good Location

from PetesPantyTravels
I stayed at this hotel for one night. I was traveling from Vermont and had a very bad trip getting there. The woman at the counter was pleasant enough, I think she could sense my stress at that point. I ordered room service which was okay, alittle pricey, but it saved me from going out anywhere. I had expected a view of the water, given the photos on their web site, however, you get a very small view of the harbor, which isn't very great. If you are looking to stay near the ocean or harbor don't pick this place. It's also near the railroad tracks which you can hear the freight trains going by. But it is very convienent to the downtown and within easy walking distance of a lot of places. The bed was extremely comfortable and the the linens were excellant. The room was comforable enough and the tv had millions of channels. The only bad thing of the room was that the bathroom was alittle dirty, nothing major though. It was alittle to expensive overall. You could stay somewhere cheaper and get the same thing.

nothing great but ok

from pandc
Check in went well. No hassles. New England hospitality. Clean room. Pool was nice and warm and sauna was a treat. Nothing special everything is extra even bottled water!! Employee knocked on door about an hour after check in barged in and hurried to change restaurant menu??? Overall nice hotel and close to walk down town, but if thats not your thing stay at the Port Inn.

Extremely dissapointing....never checked in.

from A TripAdvisor Member
I flew in from San Diego to meet my parents for my sisters UNH graduation last weekend. I came in on a red-eye and landed at 10am in Boston, picked my parents up, and then headed North to Portsmouth to check-in. We arrived at the Sheraton at around 12:30pm and although I realized it was a bit early for check-in, we had booked three rooms and I was hoping that we could at least check into one of them so I could take a shower from flying all night, as well as drop off everyones luggage.

I approached the desk asked if it was possible to check-in. The women at the desk, without a "Good afternoon" or "Welcome" just said "No." and then answered a call. After the call was finished, I then explained that I had been flying all night and had three rooms reserved and was wondering if it was possible to check in to at least one room where myself, my parents, and my 83 year old grandmother (who all were just standing in the middle of the lobby with their bags at this point) could drop off their bags and I could change.

She then said that they were having problems getting people to check out of their rooms today on time and have no rooms available. My mother and sister, who needed to change into more formal clothes for dinner, asked if there was anything she could do. She then pointed to the public restroom in the lobby and said that we all could change in there.

At this point, the bellman - who I could tell was embarassed by the level of service we were getting - came up to the desk and suggested that she give us key cards so we could access the locker rooms next to the indoor pool downstairs. She then gave him a dirty look and proceeded to make three keys and without saying anything or providing directions to the pool, just placed them onto the countertop.

The bellman, once again, began to overly compensate with kindness for the way we were being treated by the check in desk and offered to help us with our luggage and show us where the locker rooms were.

My sister and mother went to change and I called the Wentworth by the Sea and explained the current situation. The Wentworth told me to come right over, that we could check in earlier.

I went back to the front desk to return the "locker room keys" and told the women that I would like to cancel the three rooms...that were are going to be changing hotels. The only response I got was "Ok." -- not even a "Sorry that we were not able to check you in" or "Apologize for the inconvenience."

Needless to say, I never stayed here, so can't comment on the rooms. I can say that, aside from the bellman, the customer service at this hotel was horrible. Maybe we just caught them on a bad day, but the women at the front desk made no effort at all in making things easy for us or providing possible solutions...she was content in having us just sit in the lobby or changing in the public restrooms.

By the way, the Marriott Wentworth by the Sea was absolutely amazing! It was an additional 60 dollars more a night but was well worth it.

Very dissatisfied

from A TripAdvisor Member
Went to UNH for my daughters Graduation. The price jumped up by almost $80.00 compared to what they usually charge. Came back to the Hotel for lunch after the event. First they sat 6 of us at a table for 4. They also put another party at a table for 8 where there was 10 people.

The food was cold and the host was even colder. I ordered a French dip with au joux... the au joux never arrived. I asked for something other than french fries and was told no. Then the party never to us got a salad rather than fries.

The rooms are also very small. Save your money and stay up at the Comfort Suites in Dover... The Sheraton was very over priced for what you get.

O.k. Good relative to area choices but needs work

from A TripAdvisor Member
Maybe cause there's lack of a competiting "downtown" brand name hotel but the staff at the Sheraton aren't up to the usual Starwood friendliness.

They weren't rude but they weren't exactly welcoming either. The rooms are begin to show their age. The walls are thin so hopefully you don't get stuck with young children running the hallways at night.

Room service was quick but the food was below average (at least for breakfast).

If it's your first time, the location is a big plus cause you can walk to the center of town. But if then again, parking is cheap and abundant so driving from the likes of Courtyard wouldn't be that big of a inconvenience.

Overall this place is so so.

Needs a good cleaning and refurbishing

from joy1
Stay here on March 10, 2005 and originally planned to stay 3 nights but decided to check out and move to the Marriott. My room was on the club floor which was an extra charge but definitely not worth it. The rooms were worn, dirty carpets, lots of dust under tv stand and tables- we tried several rooms on the club floor but all of them just as bad. Club lounge is barely larger than a bathroom. Noise factor very high and one can hear everything through the walls and ceiling. When we decided to check out the next morning the clerk apologized and offered me a much better room on the second floor-the entire floor has recently been remodeled and is for the Gold Preferred members. Since I am a Gold Preferred member, I wondered why I wasn't offered this in the first place---too little, too late and we checked out.

Go for the upgrade!

from A TripAdvisor Member
After staying at the Sheraton Harborside for a conference (Saturday 11/13 - Wednesday 11/15), I can report that the Sheraton Harborside is actually two hotels in one: the suites and club-level rooms are spacious, quiet, and well-appointed, but the "regular" rooms leave a great deal to be desired.

My colleagues and I stayed in the regular guest rooms, which were small, with ho-hum toiletries (Jergens? Who knew they were even still in business?), and virtually no soundproofing.

Conference planners and our organization's president had much better accomodations, however. The one suite where I attended an after-hours event was large enough to boast a working fireplace, big-screen tv, dining area and full kitchen.

Read reviews carefully--a lot depends on where in the hotel you stayed.

One final piece of advice: avoid the breakfast buffet! It is overpriced and below average quality. I spent nearly $20 for the privilege of making my own toast--once I got someone to crawl under the grand piano to plug in the toaster. My coffee cup was dirty, my juice glass was broken, and I would still be fighting with the rubbery eggs if I hadn't lost all hope and given up. (Don't even get me started on the ersatz "blintz." Egad.) TAke an extra hour and stand on line for breakfast at The Friendly Toast. You'll be glad you did.

Very Nice

from A TripAdvisor Member
I was a little hesitant from reading some of the reviews; however, we were pleasantly surprised. We were given an upgrade to a Suite Extension, and it was great! The bed was huge and soft with wonderful linens. It overlooked the river. The staff was very courteous. Would definitely go there again.

s average

from frannmatt
stayed 4/18 - 4/21/04. luckily we got a free upgrade to a gold memebership in the starwood preferred guest program so we were upgraded to the club level rooms. fun to have free hors d'oeuvres 5-8pm every night and complimentary continental breakfast in morning w/the club level room. walls are very thin-could hear toilet flushing in other rooms. parking garage gate and doors were having technical difficulties when we were there unfortunately, so that was a pain. workout room is small and basic. universal machine must be 20 years old, but had a few cardio things and gym was usually empty anyway. however, it's a great location at least and it was very clean and our furnishings were nice and new. room also very smoke free as requested.

Top Local Tips for Portsmouth

Sheraton Portsmouth Deluxe Room Ask for a Deluxe Room, it is worth the extra few dollars!

The Oar House Great place to eat. Make sure you ask for a basement table so you can hear Don Fancy playing piano!

Best Coffee in Town Caffe Kilim, go up congress street, cross intersection and keep walking up now islington street about 1.5 blocks, it's worth the walk and the very best coffee in town. Caffe Kilim will be on your right.


Other names for Sheraton Portsmouth Harborside Hotel

  • sheraton portsmouth
  • portsmouth sheraton
  • Address: 250 Market Street - Portsmouth - New Hampshire - 3801 - United States
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