Sheraton Portsmouth Harborside Hotel
Reviews - Sheraton Portsmouth Harborside Hotel
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Historical Traveller Reviews of Sheraton Portsmouth Harborside Hotel
Loved this hotel! -- A great place for a Wedding or Conferencefrom A TripAdvisor Member
Our room had a mini bar which we chose not to use because of the price, but it was there. Also the pool and spa areas are great.
The room service is actually relatively cheap as far as room service goes, which was a very pleasant surprise.
This hotel was great for a conference and we actually were there when they had a wedding and I think it would be great for that pupose too. The grand ballroom is magnificent.
We only had a couple of problems with our room:
1.) the air conditioner wasn't working properly. We reported the problem to the front desk and the maintenance guy was at our door in 5 minutes.
2.) some of the walls are a bit thin. I went to get ice at around 11:30 on the fourth floor on the night of the 10th and I heard some people in one of the rooms "having a really good time". (if you get my meaning)
Other than that the room was great and clean and the hotel was great. There is great dining, great views, a cool piano bar and a very good and professional staff.
Good Locationfrom PetesPantyTravels
nothing great but okfrom pandc
Extremely dissapointing....never checked in.from A TripAdvisor Member
I approached the desk asked if it was possible to check-in. The women at the desk, without a "Good afternoon" or "Welcome" just said "No." and then answered a call. After the call was finished, I then explained that I had been flying all night and had three rooms reserved and was wondering if it was possible to check in to at least one room where myself, my parents, and my 83 year old grandmother (who all were just standing in the middle of the lobby with their bags at this point) could drop off their bags and I could change.
She then said that they were having problems getting people to check out of their rooms today on time and have no rooms available. My mother and sister, who needed to change into more formal clothes for dinner, asked if there was anything she could do. She then pointed to the public restroom in the lobby and said that we all could change in there.
At this point, the bellman - who I could tell was embarassed by the level of service we were getting - came up to the desk and suggested that she give us key cards so we could access the locker rooms next to the indoor pool downstairs. She then gave him a dirty look and proceeded to make three keys and without saying anything or providing directions to the pool, just placed them onto the countertop.
The bellman, once again, began to overly compensate with kindness for the way we were being treated by the check in desk and offered to help us with our luggage and show us where the locker rooms were.
My sister and mother went to change and I called the Wentworth by the Sea and explained the current situation. The Wentworth told me to come right over, that we could check in earlier.
I went back to the front desk to return the "locker room keys" and told the women that I would like to cancel the three rooms...that were are going to be changing hotels. The only response I got was "Ok." -- not even a "Sorry that we were not able to check you in" or "Apologize for the inconvenience."
Needless to say, I never stayed here, so can't comment on the rooms. I can say that, aside from the bellman, the customer service at this hotel was horrible. Maybe we just caught them on a bad day, but the women at the front desk made no effort at all in making things easy for us or providing possible solutions...she was content in having us just sit in the lobby or changing in the public restrooms.
By the way, the Marriott Wentworth by the Sea was absolutely amazing! It was an additional 60 dollars more a night but was well worth it.
Very dissatisfiedfrom A TripAdvisor Member
The food was cold and the host was even colder. I ordered a French dip with au joux... the au joux never arrived. I asked for something other than french fries and was told no. Then the party never to us got a salad rather than fries.
The rooms are also very small. Save your money and stay up at the Comfort Suites in Dover... The Sheraton was very over priced for what you get.
O.k. Good relative to area choices but needs workfrom A TripAdvisor Member
They weren't rude but they weren't exactly welcoming either. The rooms are begin to show their age. The walls are thin so hopefully you don't get stuck with young children running the hallways at night.
Room service was quick but the food was below average (at least for breakfast).
If it's your first time, the location is a big plus cause you can walk to the center of town. But if then again, parking is cheap and abundant so driving from the likes of Courtyard wouldn't be that big of a inconvenience.
Overall this place is so so.
Needs a good cleaning and refurbishingfrom joy1
Go for the upgrade!from A TripAdvisor Member
My colleagues and I stayed in the regular guest rooms, which were small, with ho-hum toiletries (Jergens? Who knew they were even still in business?), and virtually no soundproofing.
Conference planners and our organization's president had much better accomodations, however. The one suite where I attended an after-hours event was large enough to boast a working fireplace, big-screen tv, dining area and full kitchen.
Read reviews carefully--a lot depends on where in the hotel you stayed.
One final piece of advice: avoid the breakfast buffet! It is overpriced and below average quality. I spent nearly $20 for the privilege of making my own toast--once I got someone to crawl under the grand piano to plug in the toaster. My coffee cup was dirty, my juice glass was broken, and I would still be fighting with the rubbery eggs if I hadn't lost all hope and given up. (Don't even get me started on the ersatz "blintz." Egad.) TAke an extra hour and stand on line for breakfast at The Friendly Toast. You'll be glad you did.
Very Nicefrom A TripAdvisor Member
s averagefrom frannmatt
Top Local Tips for Portsmouth
Sheraton Portsmouth Deluxe Room Ask for a Deluxe Room, it is worth the extra few dollars!
The Oar House Great place to eat. Make sure you ask for a basement table so you can hear Don Fancy playing piano!
Best Coffee in Town Caffe Kilim, go up congress street, cross intersection and keep walking up now islington street about 1.5 blocks, it's worth the walk and the very best coffee in town. Caffe Kilim will be on your right.
Other names for Sheraton Portsmouth Harborside Hotel
- sheraton portsmouth
- portsmouth sheraton
- Address: 250 Market Street - Portsmouth - New Hampshire - 3801 - United States
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