Best Western Airport Plaza Hotel, Reno, United States

 

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Best Western Airport Plaza Hotel, Reno

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Rating

2.0/10
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Official Contact Details - Best Western Airport Plaza Hotel

  • Address: 1981 Terminal Way - Reno - Nevada - 89502 - United States
  • Phone: 775 348 6370
  • URL: http://www.bestwestern.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 268

"Imagine opening the window drape in your room and having it fall down at your feet. You call for..."

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Reviews - Best Western Airport Plaza Hotel

1 review (Showing 1 - 1)
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Rating:

2/10
Guest Service
Submitted by: Jean in 09/18/06
  • Age Group: 60 +
  • From: United States
  • Traveller type: Retired
Imagine opening the window drape in your room and having it fall down at your feet. You call for maintenance at 8:30 in the morning to tell them, someone from maintenance comes up immediatly and says he will have it fixed within a couple of hours. We were booked in this room for a five day stay. At the end of the day, we returned to the room to find the drapes still on the floor - its 8 p.m. We call the night manager to comlain - do we get an apology and we'll get it fixed? NO, what we got is I am not sure if we can fix it tonight, who told you it would be done in a few hours? We waited for over an hour - unfortunately all other hotels booked for the weekend, so we could not change hotels. Did we get it fixed - yes finally at 9:30 p.m. maintenance people put it back up with new screws in about 15 minutes. Will we stay here again - not on your life!!!
 
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