Wynn Las Vegas Hotel

Rooms: 2700
Reviews - Wynn Las Vegas Hotel
- Age Group: 51 - 60
- From: United States
- Traveller type: Mature Couple
- Age Group: 41 - 50
- From: United States
- Traveller type: Business Traveller
- Age Group: 51 - 60
- From: United States
- Traveller type: Business Traveller
- Age Group: 26 - 30
- From: United States
- Traveller type: Young Couple
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
- Age Group: 60 +
- From: United States
- Traveller type: Mature Couple
Read 4166 additional reviews of Wynn Las Vegas Hotel at TripAdvisor.
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Historical Traveller Reviews of Wynn Las Vegas Hotel
Families Beware!
from A TripAdvisor MemberReally rough around the edges
from kendallgFirst the positives: the pool area is great. Luxurious with many nice touches like the little padded island lounges you can lay on in the middle of the pool. Blackjack (under a tent) was fun, too, though one of the days they didn't open it because it was too windy. The rooms are a good size, with great views and trendy touches like the flat screen tvs, etc. We overlooked the stunning golf course. The people working in the casino and at the bars were very nice.
The ugly: the service, as mentioned many times, can be dreadful and frustrating. Every time you call the front desk, from inside our outside the hotel, you are put on hold forever. Ditto with the bell desk (we ended up carrying our bags down on the way out.)
We had a giant cockroach in our room and they never sent anyone up to get it or really seemed to care too much. They offered to move us but we were already unpacked and for one night it wasn't worth the hassle.
The toilet overflowed on the same night and it took TWO HOURS to get someone up there to fix it. By my fifth call, they person in housekeeping basically told me, "I already told you I called engineering.'' The first person they sent up thought I wanted the towels changed! Finally got the guy with the plunger at 11:30 p.m.
t Believe The Hype
from A TripAdvisor MemberWhen I booked at the Wynn, I could not wait to get there. This was a surprise for my wife, who thought we were staying somewhere else. The first problem was check-in. This was the single longest check-in I have ever had at any hotel and I have stayed at many different hotels both in Las Vegas and all over. I was the fourth person in line (so that's right, only three people ahead of me) and it took over an hour and a half to get checked in. They said they were having computer problems. I.e. this meant having to wait almost ten minutes for a second key to be made for my room. In addition there were only ten people working the front desk for a hotel that size on it's opening weekend. Later that week I went to Bellagio which had almost 20 people working and it was only mid-week.
When we got up to the room, the flat screen HDTV was not working, so you couldn't access the menu, watch TV, etc. I called down to the front desk to put a request in to have this fixed. I sat on hold for 26 minutes, I timed with my watch since I knew how long check-in took, however in their defense the automated voice was very polite in reminding me a dozen times how important my call was.
After two hours, the television was finally working. Now you would think a 5-star hotel would offer something like something off the room, shop discounts, free bar drinks, or something for the inconvience. I will let you guess what the Wynn offered.
The room itself was nice, however a little disappointing, I think the picture online and the description give it a little too much credit. Although it is one of the nicer rooms I've stayed in, I have been in better, and for the money, you can find a lot better on the Strip.
Despite all of this, the biggest problem that I had with the whole experience had not even presented itself yet. Parking!!!!
The parking garage next to the building is only three or four levels. That's it!! For a hotel this size it was terrible. I am not familiar with every hotel, but this has to be the smallest garage for any hotel on the strip. Then entire time we were there, we never once were even able to park in the garage it was always full, many of the people were not even hotel guests. There was however valet parking, however the two times we used it, we waiting one time almost 15 minutes to get up to the valet, the second and final time was almost 30 minutes to get to the valet, they were so backed up with cabs, limos, etc. You can imagine the wait to pick up your car when you were ready to go out again. Many times we parked across the street at the Frontier and walked over because it was ridiculous to spend an hour in the process of dropping off and picking up at the valet. You could be up to your room and back with plenty of time.
When I went to check out (which took 22 minutes with only one person again, slow computers, go figure) I told them I was dissatisified with my stay but they didn't really seem to care. Just a simple apology and that was it.
Needless to say this place is not ready for prime time by any stretch, maybe they will work the bugs out again, but I won't spend over $300 a night to find out. They couldn't get parking right, or their computers at the front desk to work, but the high-end, no one can barely afford shops were open, their computers and registers were working. You get the point, the priority was clearly on making a visual impact at the expense of the whole experience. Next time Steve, pay more attention to getting guests in and out of your resort, and less time worrying about getting the golf course up and running.
Stay at the Wynn and lose
from SLB38Our room looked good, good size, nice finishes, even luxurious until you had to stay longer than five minutes. We stayed for four days, the aircon unit was covered in dust, every draw had sawdust in it and none of the remote controls had batteries. Not major problems, but not what you expect from a so called "exclusive" hotel. The internet didn't work and the CD player wasn't connected up to the sound system in the room. And the carpet was frayed with mud on it.
All of this at 1am when we arrived, as they say you only get one chance to make a good first impression....
We complained the next morning, they cleaned up the room and provided us with batteries so our remotes worked. Then we tried to eat. Went down to breakfast, queued up for 15 minutes, got no where so went to Starbucks. Then tried to book for dinner, to be told that ALL restaurants were full. So we ate at Ceasers Palace, great service and great value.
The next morning again we tried for breakfast, again a massive queue. Why don't hotels like this have a separate queue for hotel guests? Aren't we important to them?? I was fuming at this point and went to the front desk to complain, had to wait in a queue to complain... Got breakfast at the golf club, was ok, was told that we should book for breakfast if we wanted it over the weekend as it was going to get busy.
The show (La Reve I think) was incomprehensible rubbish and the waterfalls, well, were like small weak waterfalls. Boring, go to the Bellagio if you want to see a proper show with water.
Overall I would not recommend this hotel to anyone. If you chose to stay here, you have more money than sense. Hotel guests aren't looked after, the rooms were dirty and the whole experience overated. And it took us over 30 minutes to check out of the place.
Go stay at the Bellagio, Ceasars or the Venetian instead.
Fine, Just And Only Fine
from laroverI don't know why Steve Wynn was all over rasing everyone's expectations. He clearly should have been lowering them.
Pretty views - but a rough opening
from A TripAdvisor MemberA few complaints though.
It took 15 minutes to get any hot water up to the 19th floor where they were staying any time we wanted to wash our hands, take a shower, etc. Also, there is no signage indicating which lanes are entrances and which are exits at the Tower-Suites-exclusive South Entrance to the hotel, so I saw many people entering the exit lanes (an accident just waiting to happen). Once I managed to navigate the entry to pick my 64 year old mom up at an appointed time - I was met by a security guard who rudely told me I couldn't pick her up from the front of the Tower Suites, but had to go around and park in regular parking and walk back to TS to find her. He also suggested that I call her cell phone to let her know I'd be late - I explained she didn't have one. I could see valet parking lanes ahead of me and asked if I could valet my car - he said no and insisted I exit the property and drive around to the other entrance. Was it because I was driving a Honda Civic with local plates and not a Bentley from California? I don't know but - I felt he was very rude and made me feel "unworthy". I ended up ignoring him and driving up to the security person in front of valet. She said - of course you can valet or drive through to pick her up if she's a guest!
Can you say communication breakdown?
As a local, I probably won't go back unless I have to.
Wynn - a Beautiful Experience
from mokkiVery Rough Around the Edges
from KTwoPhillyWynn- Remove your Name
from A TripAdvisor MemberService was the worst I have ever experienced. If you advertise 1st class, at least your service should be better than a Holiday Inn. Rooms are lovely but with very bad service, equals customer ill will. I won't be back. Who needs to beg for accurate, timely service and then pay dearly for it.
Very Disapointed!!
from A TripAdvisor MemberI booked the room when bookings were first opened months ago and then later booked the show Le Reve for 10.30 & a dinner reservation at 7.30. When we got there, we checked into the room for a rest and then went down to pick up our show tickets, we were told that the show had been cancelled (why they couldn't they have told us beforehand?), thankfully they managed to get us in to the 8.00 show but we then had to get our dinner reservation cancelled and rebooked at 10.00. This was a major problem as they had stopped taking reservations for dinner that day. Also we were not allowed to see the menus as they apparently had not been printed and they wouldn't let us down to the restaurant to look at the board.
Eventully we got to the show, which was very arty and hard to grasp, there did not seem to be a point to the story and I didn't find it thrilling at all at $125 a ticket I wish I hadn't have bothered.
We went to dinner at 10.00 at the Brassiere, dinner was lovely but because we were not VIP's we were pushed out of the Parasol Down bar as soon as they caught sight of us. The Waterfall show is also very overated.
The next day we packed and went to have a buffet breakfast queued for 15 minutes without moving so decided to check out and then go back. I phoned the bell desk but after 15 minutes on hold we gave up and dragged the bags down ourselves. At the bag storage area I was told to "Come on, Come on!" by the valet.
We went back to the Buffet which at this point had at least 45 minute wait, so we went to terrace point Cafe we were told we would have to wait 30 mins to be seated and then 30 mins to be served. We gave up!
We complained and they gave us a discount on the room, but we go to a lot of 5* hotels and I have never been spoken to or treated like I was at Wynn Las Vegas. I wish I had stayed at the Bellagio.
Top Local Tips for Las Vegas
1/2 price show tickets The Ticket Outlet at the Fashion Island Mall has 1/2 price day of show tickets. If you're not picky about what you see... it's a great place to get tickets... but don't expect the world... just be pleasantly suprised.
Mesa Grill -- AVOID You would think Bobby Flay's Mesa Grill would be great. Unfortunately, you will get the feeling that no one is minding the store. The house margarita is not good, and the food service is bad. About half of what we ate was good, the other half not so good. I love Bobby Flay, but hate this restaurant! He needs to do a house-cleaning of the wait staff and management.
eiffel tower restaurant in the paris hotel. food and service are excellent. most of the window seats are for two people and they offer excellent view of the bellaggio fountain, which shows every 10-15 minutes. not to be missed.
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Other names for Wynn Las Vegas Hotel
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- Address: 3131 Las Vegas Boulevard South Las Vegas Strip - Las Vegas - Nevada - 89109 - United States
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