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| Submission date: 2005-12-22 - Date of Stay: May 2005 |
| Submitted by: Suzy - From: United States |
| Type of Traveller: Young & Single - Age Group: 18 - 25 |
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| Tuscany will make your life hell |
| Simply put, this is easily THE WORST hotel I've ever stayed at. They gave me problems from the minute I checked in, saying the rooms I booked through my reservation company were no longer available. I did not receive any notification to that end before I flew in from Minnesota. After saying they simply had no rooms, they somehow found me a room -- exact size I had booked. Afterwards, they sort things out with my reservation company, and tell me everything's fine. That was in May. It is now almost Christmas (yes, 7 months later) and they sneakily put a FAT charge on my credit card! I talk to the "auditing" people at Tuscany, who let me tell you, are far from easy to get a hold of. They claim that the RESERVATION COMPANY did not pay them. Even if that were true, the debt is owed by the reservation company, not me! I've paid my part! And it's unbelievable that they sure know that but are still willing to double-charge me. What kind of business is this?!?! If I buy a tire from a local tire shop, and the local tire shop owes the tire supplier money, you don't see the tire supplier coming to me to collect double money! And get this, instead of working with me, Tuscany tells me that I ought to call up the reservation company and convince them to credit me the money i paid SEVEN MONTHS AGO. It makes no sense to me why I have to go collect Tuscany's debt for them. And why is Tuscany charging me for those rooms, illegally!?!? It is also pretty scary that Tuscany keeps people's credit card numbers on file and then charges them with NO authorization, NO bill, NO notice at all. I would advise everyone to stay away from this hotel. Don't take the chance. I don't want ANYONE to go through what I'm going through now. A bad company like Tuscany should be not be in business. |
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11 out of 11 readers found this review helpful |
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