Treasure Island Las Vegas, Las Vegas, United States

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Treasure Island Las Vegas Hotel Las Vegas

Traveller Reviews

     Rating

6.9/10

Official Contact Details - Treasure Island Las Vegas

  • Address: 3300 Las Vegas Boulevard South Las Vegas Strip - Las Vegas - Nevada - 89109 - United States
  • Phone: 702 894 7111
  • Email:
  • URL: http://www.treasureisland.com/
  • Hotel Class:
  • Rooms: 2877

"Just got back home from a three day Thanksgiving day stay (11/25-11/28) at......"

"I began my trip at the TI by first calling in to the casino marketing office......"

Reviews of the Treasure Island Las Vegas

9 reviews
Review this Hotel

Rating:

5/10
Not so great!
Submitted by: Brian in Nov 2008
  • Age Group: 31 - 40
  • From: United States
  • Family Traveller
Just got back home from a three day Thanksgiving day stay (11/25-11/28) at T.I. First off, check in was good. Took some time to find an acceptable room. The first one was just outside the lobby phones. Why put phones outside a guests front door? Not a good idea. The next room, when looking out over the strip, felt like spotlights were being flashed into our window. The third one was better. The room itself look good but after the first night realized how dirty and extremely dusty it was. Not good for guests with allergies. Upon closer inspection, you could see the dust that settled in the areas that the vacuum could not reach. I honestly believe the room had not been dusted or vacuumed because every time we moved the dust lifted then settled and within hours the tops of tables were layered with dust. The beautiful view we had that overlooked the strip was marred by the dirty film that was on the outside of the window. Looking out to the strip from a dirty window spoiled the...... Read more
3 out of 3 readers found this review helpful
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Rating:

10/10
Awsome Customer Service!!!!
Submitted by: John in May 2008
  • Age Group: 41 - 50
  • From: United States
  • Family Traveller
I began my trip at the TI by first calling in to the casino marketing office where i was kindly transferred to a Host by the name of Eric. Eric Booked my reservation and really made me feel like I had nothing to worry about. I gave him my players number and he offered me all my room food and beverage free. he had my flight info and booked some dinner and shows for me. When I arrived at the hotel, sure enough Eric was standing right next to my limo to greet me as iI pulled up. That made me feel great, he showed us to the vip area to check in and answered all our questions. When i asked what he had set up for dinners during my stay he handed me a whole sheet of date time and place I had reservations. Everything was really smooth and professional. I was not to impressed with the rooms but the service really takes your mind off of it. The pool is kind of bland but the hotel staff is really on point. The cabana host named keith is a huge help! The best part of the stay was the food! I...... Read more
5 out of 5 readers found this review helpful
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Rating:

1/10
BAD Valet, Claim dept & MANAGEMENT
Submitted by: Jane in Jul 2007
  • Age Group: 26 - 30
  • From: United States
  • Family Traveller
I was at TI (Treasure Island) in Las Vegas on June 7 - 10. On June 8 afternoon, I picked up my car from the valet and noticed that the valet attendant had broken my A/C knob and LEFT it on my car mattress. It took a long time for them to get the security officers for me to file my claim. I was told that it will be taken care of. To my dismay, the risk management group and UPPER MANAGEMENT do not want to accept the claim and consider it as a wear and tear damage. Although I have a verification done at Mercedes Benz service departement which stated that the AC knob doesn't break unless there is a force applied. It cost $555 to replace and finally after a month of calls and NEGOTIATIONS, TI promises to cover 50% of the damage. I'm still waiting for my check!!! My advise, watch out for those valet people at TI. Also if you are a frequent player like me, the casino host at TI can be unhelpful!! My casino host still hasn't returned my call... unlike other casinos that I frequent...... Read more
13 out of 13 readers found this review helpful
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Rating:

3/10
Lacks in customer service
Submitted by: Patrick in Apr 2007
  • Age Group: 41 - 50
  • From: United States
  • Mature Couple
Professionalism is good with little complaints, especially the room attendant staff (maid staff). Floor waitresses in the Casino are hit and miss for hospitality depending on who is managing the floor or serving the guests. Our first two days (Sunday and Monday), we had to ask the floor supervisors if they had anyone working the floor while we were gambling at the slots. The rest of days and nights were fine. Room service or Bell staff is hit and miss. We received our baggage on arrival by a staff member that was pleasant and all smiles. Our delivery of Champagne for our anniversary toast was just "ok". Later during the week we had our laundry picked up by a Bell staff member that was somewhat rude about paperwork (The staff member directly requested the pink or customer copy and gave us the “yellow” Bell desk copy) then bluntly told us he would be back at 7:30 pm with no thank you, good bye or anything. This left us perplexed as to how the staff is being treated by...... Read more
15 out of 15 readers found this review helpful
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Rating:

6/10
Was not the Best!
Submitted by: Terri in May 2006
  • Age Group: 26 - 30
  • From: United States
  • Luxury Traveller
This was my fourth year going to Vegas, but my first year on the strip. The past three years we have stayed on Fremont Street. I guess we got spoiled with the charm of the old Hotels, because I was very disappointed in TI. When we went to check in we were told by the bell desk to go to the invited check in line, because we had booked a room package that said on the website "INVITED CHECK IN". We were helped by a very unfriendly women who after she check us in told us we were in the wrong line. She also failed to check us both in on the room so when I had recieved a very important fax guest service did not know what to do with it. Our room was cheap looking and dirty. There had to be an inch of dust on the tv cabinet and black marks on all the furniture plus the floor. I did however like the strip view. It could have been better if there was not construction going on across the street, but that was in no way the fault of TI. I do have to give them kudos on the pool area. I thought...... Read more
25 out of 25 readers found this review helpful
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Total of 9 reviews: Next 4 >>

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