Submission date: 2007-07-11 - Date of Stay: June 2007
Submitted by: Jane - From: United States
Type of Traveller: Family Traveller - Age Group: 26 - 30
BAD Valet, Claim dept & MANAGEMENT
I was at TI (Treasure Island) in Las Vegas on June 7 - 10. On June 8 afternoon, I picked up my car from the valet and noticed that the valet attendant had broken my A/C knob and LEFT it on my car mattress. It took a long time for them to get the security officers for me to file my claim. I was told that it will be taken care of. To my dismay, the risk management group and UPPER MANAGEMENT do not want to accept the claim and consider it as a wear and tear damage. Although I have a verification done at Mercedes Benz service departement which stated that the AC knob doesn't break unless there is a force applied. It cost $555 to replace and finally after a month of calls and NEGOTIATIONS, TI promises to cover 50% of the damage. I'm still waiting for my check!!! My advise, watch out for those valet people at TI. Also if you are a frequent player like me, the casino host at TI can be unhelpful!! My casino host still hasn't returned my call... unlike other casinos that I frequent (V...Read more
Submission date: 2007-04-15 - Date of Stay: April 2007
Submitted by: Patrick - From: United States
Type of Traveller: Mature Couple - Age Group: 41 - 50
Lacks in customer service
Professionalism is good with little complaints, especially the room attendant staff (maid staff).
Floor waitresses in the Casino are hit and miss for hospitality depending on who is managing the floor or serving the guests. Our first two days (Sunday and Monday), we had to ask the floor supervisors if they had anyone working the floor while we were gambling at the slots. The rest of days and nights were fine.
Room service or Bell staff is hit and miss. We received our baggage on arrival by a staff member that was pleasant and all smiles. Our delivery of Champagne for our anniversary toast was just "ok". Later during the week we had our laundry picked up by a Bell staff member that was somewhat rude about paperwork (The staff member directly requested the pink or customer copy and gave us the “yellow” Bell desk copy) then bluntly told us he would be back at 7:30 pm with no thank you, good bye or anything. This left us perplexed as to how the staff is being treated by management....Read more
Submission date: 2006-05-23 - Date of Stay: May 2006
Submitted by: Terri - From: United States
Type of Traveller: Luxury Traveller - Age Group: 26 - 30
Was not the Best!
This was my fourth year going to Vegas, but my first year on the strip. The past three years we have stayed on Fremont Street. I guess we got spoiled with the charm of the old Hotels, because I was very disappointed in TI. When we went to check in we were told by the bell desk to go to the invited check in line, because we had booked a room package that said on the website "INVITED CHECK IN". We were helped by a very unfriendly women who after she check us in told us we were in the wrong line. She also failed to check us both in on the room so when I had recieved a very important fax guest service did not know what to do with it. Our room was cheap looking and dirty. There had to be an inch of dust on the tv cabinet and black marks on all the furniture plus the floor. I did however like the strip view. It could have been better if there was not construction going on across the street, but that was in no way the fault of TI. I do have to give them kudos on the pool area. I thought the s...Read more
Type of Traveller: Luxury Traveller - Age Group: 41 - 50
Stay here
I went to Las Vegas last year for the first time in 20 years. After researching many websites I was delighted with choosing TI.From start to finish the service was immpecable I don't know how they do it such a great feeling when you are in a hotel but somehow you have the charm and attention of being in a small place. what a suprise when I called the front desk and asked them where I could ship a parcel home they said right here at the front desk. The delightful young girl was amused when I said is there anything you guys don't do. My only disappointment was the pool was not quite as immpressive as I would expect from such a grand hotel. However, being how it was freezing in early Dec. it was not an issue to us as it would be to cold to swim. We are planning another trip to Vegas in Feb. and we can only imagine how much TI will be as equally exciting this time. Even after researching on the web again I can't imagine staying anywhere else. Goodbye TI see you in Feb.
Submission date: 2005-10-06 - Date of Stay: April 2005
Submitted by: Jo Avery - From: United Kingdom
Type of Traveller: Young Couple - Age Group: 31 - 40
More positives than negatives
TI is the fifth hotel in Vegas we'd stayed in. The location is not bad, it's in the middle of the strip but more to the top end. a few hotels down would have been more central. The room was clean and very nicely decorated. It was a basic hotel room, two double beds, tv, bathroom. The window seemed a bit small when other hotels we've stayed in have had floor to ceiling windows. We also found the swimming pool a lot smaller than necessary. The pool area filled up very quickly so it was nearly impossible to just pop down for half an hour in the middle of the day.
On the positive side, the staff were very friendly and helpful. Kahunaville is great. The best thing about TI is it's so easy to get to and from your room, without having to walk through miles of casino like a lot of other hotels. The guest elevators, Ben & Jerrys, Kahunaville, Cirque d'Soleil, parking garage and monorail to The Mirage are all within a short distance of each other.
