The Palms Casino Resort Hotel

, Las Vegas, United States
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The Palms Casino Resort Hotel

, Las Vegas
4 star

Rooms: 455

4321 West Flamingo Road - Las Vegas - Nevada - 89103 - United States Hotel Website | | 702 942 7777
741 Traveller

Reviews - The Palms Casino Resort Hotel

Historical Traveller Reviews of The Palms Casino Resort Hotel

Palms was truley awesome

from A TripAdvisor Member
I cant beleive half of the previous negative reviews I read prior to my stay at the Palms. Myself with six friends (All 26-28 years old) stayed at the Palms from Decmeber 25th to December 30th. Ive been to Vegas five times before this trip and this trip was definately one of the best yet (largely due to the Palms). To start with the check in was fast and the staff was very friendly. Our rooms were decent with great views of the strip. And the rooms are priced quite reasonably. Although I didnt do so good at the tables, the dealers were okay and the waitesses were great. Rarely had to wait for a drink while playing at the tables. The first night there, someone from the front desk or bell captain?? hooked us up with a Palms Limo to take us to our late evening destination. Free of charge (mind you we gave a nice tip to the driver). Little Budha restaurant had fantastic food. The Ghostbar was really cool with an awesome view of the Strip. Not only was one of the girl bartenders at the Ghostbar extremely attractive but she was really nice as well. The bouncers at Ghostbar were also really friendly. Club Rain was intense. Outstanding lighting, effects and sound system.
Bartender at Rain even bought one of my buddies a round to thank my buddy for tipping him decent throughout the night (and it was only average tips). Because of the Palms we will be heading back to Vegas this summer to stay and party some more when the Skin Pool lounge is open. Will have to check out nine steak house as well next time. If your young (twenty- thirties) or young at heart, this is the place to stay. With most new hotels in Vegas you get lost with the utter size and amounts of people. The Palms is smaller and makes things more personal. Well done George Maloof in creating an awesome place in Vegas. Will return for sure!!!!!!

Awesome hotel!

from A TripAdvisor Member
The Palms was awesome! I stayed at this hotel 1 night in December 2003. I booked it in August, and I was looking forward to it. I had seen a little of the "Real World Las Vegas," which I must say was an OK season, and the hotel seemed so cool that I just wanted to stay there. I had read mostly negative reviews on this website prior to my trip, which made me iffy about going, but my experience fortunately didn't turn out negatively. Thanks to Travelworm, which offered it for only $75 a night, and which I must say gives very good hotel deals a lot of the time, I stayed in a nice standard room with pretty nice views of the Strip. The beds are nice, living up to its reputation. The bathroom was also very nice. It had so many toiletries! Downstairs, they had a very good food selection! They had Little Buddha, Gardunos, Fantasy Market Buffet, and a food court with McDonalds, Panda Express, and Ben and Jerry's. Little Buddha was expensive, but good. Gardunos' Sunday Buffet for $12.99 a person was so good with its big variety of good Mexican food! I thought it was also cool how the Palms also had a movie theater, although I never went inside to see one. The Palms also had a parking lot, not just a parking garage, which makes life easier. At night, they shine various colors at the tower, and at the top, there's alternating colors, which makes it pretty. So, overall, it was a good experience, and if I were to be in Las Vegas in the future, I would definitely consider staying here. Hopefully, I and other people never have to have a bad experience there. I do have 2 complaints though. (1) It's off the Strip. It'd be nice to be on the Strip. (2) I wish that outdoor deck of the Ghostbar on the 55th floor could be open to families during the day. It'd be nice to just be there, and see the views when the bar is not in operation

The Palms is a disaster

from A TripAdvisor Member
I looked forward to staying at the Palms, but my experience there was a disaster. For one, the mini bar in my room charged me for sixteen items upon opening it, eight of which were removed from my bill with a phone call, but the remaining eight had to be dealt with during check out.
The girl who handled the check out treated me as if I were lying about the 16 items that were apparently removed within the same minute. They were eventually removed from the bill, but not before that particular front desk employee basically accused me of being a thief. Room service covered the chocolate mousse my friend ordered in bleu cheese instead of whipped cream.The guest elevators were nearly impossible to get to on saturday night, as they are brilliantly placed between the entrances to two popular attractions at the hotel. The bed was nice, but I would never stay at the Palms again, and I wouldn't, in good conscience, recommend it to anyone else.

t Trust the Palms

from A TripAdvisor Member
My wife and I like to gamble once in awhile for special occassions. We have several favorite casino resorts that we frequent and are compted our room in return for our play. With that in mind we wanted to try somewhere new. We had heard that the Palms had very friendly slots. Based on that I arrainged a trip to the Palms for my wife's birthday.I called the Palms VIP services and talked to their senior host, arraigned to have a credit line set up, validated that we would have a complimentary room based on our past level of play, players cards when we checked in and a special suprize in the room for my wife's birthday.There was a limo at the airport, I will give them that. When we arrived. There was no room reserved. No credit line set up. No players cards. Obviously, the only surprise for my wives birthday was how badly the VIP staff did. Not once during the 3 day weekend did he call or check on us.Biggest surprise! When we checked out they presented me will a bill for 3 nights @ $365/night. I guess even though we dropped +$5k in their house it wasn't enough for them.I talked with the executive manager for the Palms. He said he would call after he talked with his VIP staff. So far, one week no call.You make up your mind. How does the Palms treat their customers?

Nice place

from A TripAdvisor Member
Pros: - Nice, clean hotel. - Very friendly staff- Younger crowd - Priced well, upgraded to suite at no extra cost

Cons: - Clubs are a pain to get into (some people are into two hour waits for a hot scene, I'm not one of em) - A little off the strip, no other decent casinos very close by

weakest in Vegas!

from pjparty
Be aware that GhostBar is the ONLY evening club open at the Palms on Sunday and Monday. We tried going in on Monday evening, but were turned away due to a private company's convention party. We heard from other hotel guests that GhostBar's view is great and drink prices are outrageous, but it was boring due to no dancing. POOL IS RIDICULOUSLY SMALL! This would be the worst place to be in the summer when it's packed because there is hardly any seating. Pool is an old-fashioned kidney shaped with Flintstone-type cheesy furniture. They've tried to make it look retro, but it looks like furniture picked out of a swap meet. This hotel caters to singles 20-40. We hardly saw any children. Children would be absolutely bored here. My husband and I (in our early 30's) stayed at the Palms Sunday, Sept.28 to Tuesday, Sept. 30, 2003. Arrived at 11:30 am and had to wait for our room until 3:30 pm. Understand that check-in is 3 pm and that the hotel is only one small tower. We were used to staying at the large hotels on the strip, so this was surprising to not immediately get in our room. They do not have a complimentary changing room, so if you want to change into your bathing suit, you get to do it in a bathroom stall. We ate lunch at the Cafe and watched the football games at the Blue Agave Bar. The food at the Cafe was actually better tasting than Gardunos. We were disappointed in the bland food at Gardunos, but the service was great. Didn't try the buffet because of other reviews and figured they were right, since Gardunos sucked. Blue Agave bar had great melon margaritas, chips, salsa and seafood appetizers. Little Buddha rocks! Sexy trance music and awesome sultan-lair decor! Average food. Drinks are best priced at Cafe and Blue Agave. Drinks at the pool are $9-$12 for smaller sizes. Tip--get a drink from Blue Agave in a plastic cup and take it to the pool. Will save extra moola. Casino is soo small. Sports book is a joke. If you want to see football on a big screen, you've got to pay $10 cover for a private party with cheerleaders. There were small tv's everywhere. If you want a great sports book, do Caesars or MGM, period. Weak location off the strip, can walk to Rio for buffett or carnival. A shuttle will take you to various locations on the strip. Room was clean and decorated with plain, bland furniture. Had nice view of strip. We have never slept so much and so peacefully on any vacation. The beds, sheets and pillows are phenomenal! You can get purchasing information via email or simply call the Palms' housekeeping. One thing this hotel has going for it is the restaurant decor...very creative and inspiring. Cool thing; daily paper and itinerary at your door. Check the itinerary, because it'll tell you if/when guests get into clubs complimentary. All employees were really cool, smiling, extra friendly and helpful. Great current music plays constantly everywhere. Quickest elevators; probably because the hotel is so tiny! Wouldn't stay here again and this is what we are telling our friends: "The Palms is worth looking at, but don't stay at this hotel unless there's some big shinding going on with lots of celebs. Otherwise, it's the quietest hotel I've seen in Las Vegas. They have done quite a remarkable job marketing the place, now they need to live up to their advertising."

Enjoyed My Stay At The Palms

from PHLflyer
Arrival:My partner and I moved to the Palms from another hotel on 8/3. We wanted to splurge a little on our last two nights, so we reserved a junior suite. All of the suites are located at the east end of the tower so you get a great view of the Strip. The room was very spacious, with windows on 2 sides. There was a large sitting area with a couch and coffee table. The bathroom was spacious and to my surprise there were soft terry robes hanging on the back of the door, a nice touch. The combo in-room safe and mini-bar were a nice touch. There was a coffee pot and coffee for that morning first cup.Word of caution: We left the blinds open on Sunday night to enjoy the view as we drifted off to sleep, only to be awakened by the window washer! I guess he has seen everything ;>)Parking:Valet parking was a breeze and the check-in desk is right inside the door. Lines were not too long and the front desk clerk called us on our cell phone when the room was ready so we could pick up the keys. The east parking garage is located close to the tower elevators, so we wound up parking there when we went out. This saved time waiting for the car from valet and saved some tip money too!Dining:We ate at the buffet which was quite disappointing. The food was mediocre and the seating was a mile away from the food. There are so many other great buffets in Las Vegas that I would recommend passing on this one.On the other hand, the dinner we had at Gardunos was delicious and the service was top notch. Try the marinated steak, you will not be disapointed. Minor complaint: Way too much air conditioning and ceiling fan breeze in the non-smoking section facing the pool. This caused the food to get cold too fast.Gaming:I enjoy playing poker, blackjack, pai gow and a little slots. My partner is a total slot player. We both signed up for the Club Palms card which was quick and easy. I played for a very short time in the poker room or as I like to call it, the smokey closet with some poker tables in it. If you are a poker player take a trip over to the Mirage or Bellagio and leave your gas mask at home.Slots are slots so I don't have too much to say about them, but I always win more in Vegas on slots then in Atlantic City. Vegas in general gives you much more slot action for your buck.The blackjack games were fun and I won a couple of hundred dollars playing the multi-deck (4 i think) shoe games. They allow resplitting up to 4 hands and doubling. They had 2-deck blackjack, but you were not allowed to hold the cards. Nothing beats downtown (Especially the Horseshoe) for single-deck hand-held blackjack.Played several hours of Pai Gow and broke even. This game is always fun and offers low-risk action, fun people to joke around with (well not and free drinks. Give it a try, the dealer will always help you set your hand.Other:The pool was very nice and like most of the hotels, closes by 6:00pm. This hotel also has a modern movie theater and food court easily accessible from the casino floor. This is a nice touch if you want to grab a quick meal and a show. I am not much of a bar fly so I have nothing to report. You can buy those great sheets that others have mentioned at the gift shop.All in all I enjoyed our stay at the Palms. I would pass on the poker room and the buffet. Definitely try Garduno's. I wish I had stayed longer so I could have tried Nine and Little Buddha, but I guess we will save that for next time. If you can, spring for the extra $$$ and get a mini suite, it's well worth it.Enjoy!!

Off The Chain

from A TripAdvisor Member
The Palms Casino is definitely the place for the 21 to 35 crowd. The room was very spacious and nicely decorated. The bed linens were very comfortable and nice (not that standard floral polyester crap). The Ghostbar was very cool. The pool area was cool...beautiful women, nice beverages. Room service was very quick and the calamari was tasty.

t waste your time and money

from A TripAdvisor Member
I had met up here with a friend of mine and must say that our experience staying at this particular hotel was aweful. I have stayed at many hotels on the strip ranging from 2 to 4 stars and I have never had such a negative experience as I did staying at The Palms. The employee staff are very rude, even when you try to be very nice and courteous to them. The Ghostbar's design is flawed making it difficult to walk around without being stepped on. About the only one good thing about the Ghostbar was the view outside. The rooms are very very average, with beds and features comparable to those found at Excalibur's standard (Excalibur I like better). It is also quite a pain to get to the strip for people, luckily we did not face that problem because we rented a car. Also because it is considered a trendy hotel, the drinks and food are extremely overpriced. You can also probably see the whole hotel in about 3 minutes. Save your money folks, I'm in my twenties and single and thought I'd have a better experience with the hotel aspect of the trip. Try the Hard Rock, or better yet stay on the Strip itself, it'll save you a whole lot of time, money, and headache.
Trust me when I say that!

Check-in problems

from A TripAdvisor Member
Had reservations for two rooms. Easy check in for one room. The other room took hours. Kept being told that the room we had was still occupied. Finally, put in a room down the hall. Very nice rooms once we got in.

Good video poker and excellent food.

You will need a car to get to the Strip.

Top Local Tips for Las Vegas

Better deal at Palazzo The Palazzo are offering brand new and nicer suites for the same price as the Palms,

The Deuce For $5 a day, you can buy a pass to The Deuce, Las Vegas' double-decker bus. It will carry you up and down the strip. If you need to go somewhere off-strip, just ask you bus driver. He/she will most like be more than happy to assist you with trasfers.

dont bother at this place they seem to be picking and choosing who they let in. its your risk!


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  • Address: 4321 West Flamingo Road - Las Vegas - Nevada - 89103 - United States
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