The Grandview At Las Vegas Hotel

, Las Vegas, United States
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The Grandview At Las Vegas Hotel

9940 Las Vegas Blvd South - Las Vegas - Nevada - 89123 - United States 702-966-4700
678 Traveller

Reviews - The Grandview At Las Vegas Hotel

1/10
RUN! Timeshare nightmare
Submitted by: Rachael in 29/07/10
  • Age Group: 1825
  • From: United States
  • Traveller type: Young Couple
I know this is long, but it is worth reading so that you don’t waste your time or money.

Grandview gave me the worst experience of my life while I was on vacation. My husband, a couple friends, and I were staying at the Luxor and they conned us into going to a presentation for some show tickets and gaming money. I must say that the show and gaming money was NOT worth the aggravation.

First, the presenter tells you that this is a no pressure sales pitch which couldn’t be farther from the truth. He refused to tell us how much the units cost until he finished his sales pitch and showed us a unit. The units are nice but it is not worth it. He tried to tell us that if we don’t want the unit after we buy that we can just sell it and get all of our money back. I told him that he can’t guarantee that since he can’t control the market. He got upset and started to get snippy. He said that he knows I’m more intelligent than that and tried to show me some graph that he was drawing to show how the housing market never goes all the way down. (Yeah, right).

Once he finally told us the price, $19,990, we told him that we were not ready to make this decision on the spot. Their finance guy came over trying to get us to buy. He asked what our jobs were and my husband told him he was in the military. So the finance guy said that he could offer us a military rate that would drop it to $13,000. He told us our payments would only be $323 with their financing which is based off of 17%!! We still did not want to buy so he offered to reduce the price again and give us 5 weeks a year. The new price was $9,990. We told him no because we refused to pay that much interest, wanted to talk to our bank, and were not prepared to make this decision. The sales associate then informed us that if we didn’t buy that day we would miss out and would never get this rate again. (So much for no pressure, huh?) He then turned 180 degrees and became very rude once he realized that there was NO way we were going to buy that day. We were escorted out to this other guy to take a short survey. He then said that he could reduce the price to a little over $5,000. We still said no.

After all this, we were put in this room to wait for our names to be called so we could collect our tickets that were promised to us. We were told this whole thing would only take 2 hours. We were going on the 4th hour. We look around and there are a lot of people just standing around and all we want to do is leave. My husband got up to ask someone when we would be getting out of here. To my amazement, the guy started shouting at my husband saying that they are doing the best they can and to go sit down. It was VERY unprofessional. When we finally got out of there and loaded up onto the shuttle, we were not the only ones that felt frustrated and pressured. Everyone else on the shuttle had the same complaints. Also, to my surprise, apparently everyone got the “military discount.” There was no such thing as a military discount. It was more of a “oh, no! You didn’t buy on the first price discount.”

Also, on a side note, they were not upfront about all the costs. They said that there is a yearly “maintenance fee” of $677. What they don’t tell you is that this price can go up over time. Also, you are not guaranteed a week when you want to transfer to a different resort. Plus, you have to pay to switch weeks and resorts. On top of that, you are still making your monthly payment for a property you can only visit once a year….this is a waste of money! They will throw a whole bunch of numbers at you and scribble all over this packet to try to confuse you. Stay alert and think about this…it is not worth it.

Historical Traveller Reviews of The Grandview At Las Vegas Hotel

Great Place To Stay

from A TripAdvisor Member
The GrandView was a great place to stay. Our trip was from 7/15-7/22 got a great deal at an auction site for $1 plus taxes for the week. Stayed in the PrimRose Building 6th floor, be careful on the bottom floors lots of crikets and i saw a small snake in the exercise room. The only complaint i would have is the hot water heater in the room was very noisy, sounded like running water next door. But i will stay there again...

Love It

from clintkirk
Me and my wife visited the resort july 16 thru july 23. reading the reviews earlier i rented a car, a good choice.i love the resort everything about the room. the service was first class with us. the only problem i had was when i went to get my parking pass. they kept trying to get me to take the tour to buy a timeshare there. grandview is my home resort.

Resort is nice, service needs help

from A TripAdvisor Member
The Grandview is a relatively new resort, so the rooms reflect this. However, there are some issues with this resort. First, the walls are extremely thin, which was mentioned by some previous reviewers. The first morning, we were awakened by people in the next room running bath water. It sounded like they running water in our tub. Luckily, they must have checked out that day because we did not hear that the rest of the week.

More importantly, the Grandview could use some lessons in service. I travel often for business, and I am very protective of my time, and have come to expect good service in places I stay. The woman that checked us in was helpful in finding us a room that did not face the construction, but seemed to be bothered that we were asking. We also had problems with bugs in our room, which is understandable for that time of year. We asked someone to come spray three times. The first time, we are not sure if they ever showed up. The second and third times, we know that they did not show up.

There is a shuttle that runs from the resort to the strip, and that was convenient. However, there were a couple of times on the change of driver shifts that the shuttle left later than it was supposed to leave (once was about 5 minutes late, the second time it was about 30 minutes late). And the second time, when the front desk was asked about it, they showed no initiative or concern that the bus was sitting out in front of the resort loaded but with no driver. They even got annoyed with one of the residents for asking the front desk about it. So if you going to use the shuttle, make sure you allow for enough time if you are on a time shcedule and have some place to be.

All in all, the resort is nice, but needs to work on service levels. It will be interesting to see the condition of the resorts in a few years.

Use your dead bolt door locks, otherwise okay timeshare condo

from DT59
We stayed June 24-July1st. At 3am on our first night, we had a couple burst into our room, having used an electronic key card to unlock the exterior foyer door, and our room door lock. They were standing next to my son sleeping on the fold out couch. They scared us to death. We had rented 2 one bedroom units to accomodate my elderly dad and our family, so I had not locked the deadbolts. This was really unacceptable, and the front desk only said --oh so sorry when I confronted them. Customer service???
The grand view is 5 miles or so south of the action on the strip, you need a car. It's quiet- other than the casino construction next door, and pretty new still. There are 2 pools- one is ice cold the other heavily used by kids- and good for kids, shallow. Bring sun screen there isn't much shade.
There are very few resort activities.
Warning: when you check in they will send you to the "concierge" who is only a timeshare sales person. Don't go. We signed up then cancelled after our unwelcome visitors. Other guests told me they were very hard sell, and even insulted them when they said no to buying a timeshare.
We got a steal of a deal through the military to stay there, otherwise I would not do it again.
The walls are very very thin. Good luck.

New Construction = Early Wake Up Call

from A TripAdvisor Member
We arived 2 days late and checked out a day early with no problems. It was a timeshare swap and we felt that we were given one of the less desirable rooms facing the new construction because of that. Make sure you ask in advance where the room is located!
Construction begins at 5:00 AM and is not great for a Vegas resort where nightlife surrounds you. The resort is beautiful as are the 2 pools. You need to rent a car to get there and get around when and where you want to.

Love it love it love it!!!!!

from A TripAdvisor Member
My sister and I stayed at the Grandview June 3rd through the 5th. This hotel was spactacular!! Itwas so nice...it had a full kitchen with dishes full dining room.42'' tv in front room....it just goes on and on....we will be staying here again soon!!

Excellent Accommodation

from A TripAdvisor Member
Check-in was fast and informative but we were a bit disappointed that there were no bellmen to assist with bags. We had suitcases and golf clubs that we had to drag to our building. Luckily it wasn't too far away.
We were very impressed with our 1 bedroom suite. It was very spacious and tastefully decorated. The jaccuzzi next to the bed was great.
This hotel is perfect if you are looking for a 'homely" type hotel. With no restaurant expect to eat out or prepare your own meals. It is far enough from the strip that you can get some peace and quite. The shuttle is available if you want to go to the strip.
The construction was not a problem. When is hotel is fully completed it will be fantastic. We'll definitely be back - just for the room.

P.S If you need a cab call at least half an hour ahead. They are very slow in getting there.

Stay at Grandview at Las Vegas

from A TripAdvisor Member
We had an experience while staying at Grandview at Las Vegas Friday night May 13th. It was reported to the front desk when checking out Saturday morning and noted on the comment cards. We were told by the manager at the front desk we would get a call on Sunday. Here it is Thursday, and we have heard nothing. I in fact called out twice on Tuesday to talk to the manager and was told she was in a meeting, but took my phone number and was told that a call would be coming.

We are owners at Grandview at Las Vegas and was very impressed with our experience. But about 10:30 p.m.I was woke up by a knocking on the door. It stunned me, as there is supposed to be a double lock on the entrances to the rooms. I looked out and saw a family standing in the foyer of the 2 rooms. I really did not get to concerned, as I assumed they were trying the wrong room and would figure it out, so I returned to bed. My husband by this time was awake and had turned on TV in the living room when he heard something, and went to check it out. At this time, a tool of some sort came in under the door and turned right up and quickly unlocked the door from the inside. He startled them and they took off. He called for Security. Nothing happened. Then called the front desk, and talked to the manager on duty, and they stated that the maintenance man on duty was the one that unlocked the door from the inside.

I want to know how this can happen? The key given them should not have unlocked the outside door if it would not unlock the inside door. Furthermore, the maintenance man should not be going around unlocking doors without checking it out to make sure there was no one in the room.

Needless to say what was a real nice stay, was quickly ruined as well as the rest of the night. As an owner, I feel we deserve an explanation. I am sure you would not allow such a statement to be put out on the sights on the web, but we can sure try if you do not respond in a timely manner.

Give this one more time to get settled...

from KKW_from_NY
Grandview is a nice hotel, but too far off the strip. It's under construction for a long time to come, so it's quite noisy. Expect noise to wake you Mon-Fri at 7am each day. There is very little nearby...a car is a must, as the small shuttle cannot handle the demand. Service is mediocre, at best. Front desk personnel are not well-trained yet. Expect constant push to view their time shares (in exchange for gifts). Elevators are slow, so expect a wait. Nice rooms...new hotel, nicely decorated. Small fitness center. Good sized pool area. No snack bar on site, so you drive for all your restaurant meals. Grocery store and Outlet Mall nearby. There is a hotel/casino under construction next door, to be completed in Spring 2006. I expect the ammenities of the casino (food, gambling, fun) and reduced construction at that time, will make this a nicer destination for Las Vegas.

Great Place but a little noisey

from A TripAdvisor Member
Stayed here for 3 nights at the beginning of May 2005. Absolutely great rooms with a large kitchen, King size bed, huge bathroom and large TV in living room. All I can say, is I would highly recommend this place if you are going to Vegas for 3 or more nights and if you have a rental car. It is located just down from the Strip, but parking is free at all the hotels. Nice place to relax, they have a great little pool area.

Only warning, make sure you get a room facing the pool area, otherwise you will be woken up in the mornings at about 6:45 AM by construction noise from the new building. A great place to stay if you are going to be in Vegas for a week, like living in a beautiful new condo!

Top Local Tips for Las Vegas

The shower stall is not a safe place. There are NO safety handles on the walls. The shower stalls in every room has no shelves to place your shampoo, soap, other toiletries on when taking a shower. All of your essentials have to be placed on the floor of the shower. An ADA violation. For those of you who have to rent a vehicle - there is no parking available for guests, especially the disabled. No ramps to move on in a wheelchair. Our building had only three disabled parking spots near the biuliding.

Transportation Don't get a taxi unless you have alot of money. You can sit through a stop light for 20 minutes not going anywhere and the money keeps adding up. It's not by mileage but time. very expensive. Bus is best for money. Trolley too slow and never on time big waste of money.

Save money where it counts Don't skimp on comfort to waste cash on inflated tourist traps or touristy bars. Relax well, sleep well. If you loose your shirt and can't buy so much as a drink, you'll still be able to say, at least you were comfortable and had a good value in accomidations.

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  • Address: 9940 Las Vegas Blvd South - Las Vegas - Nevada - 89123 - United States
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