Summer Bay Resort Hotel

, Las Vegas, United States
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Summer Bay Resort Hotel

, Las Vegas
100 Winnick Ave - Las Vegas - Nevada - 89109 - United States 702-731-6100
572 Traveller

Reviews - Summer Bay Resort Hotel

Historical Traveller Reviews of Summer Bay Resort Hotel

My Experience was fine

from A TripAdvisor Member
I just returned from staying at the Summer Bay Resort and was pleasantly suprised. I was asked at the last minute to help out in a company booth at the Consumer Electronics Expo (CES) and the company travel coordinator booked this for me, Vegas was sold out.

After reading the reviews I was very nervous about staying here. During check-in I asked for one of their nice rooms (they are remodeling the resort) and my room was very nice. It was room 280 and was close to the office. The staff was friendly and I received fresh towels daily.

The room did smell a little, like it had once been a smoking room that was now a non-smoking room. It wasn't bad though.

Do NOT recommend! Very bad- should have listened to reviews!

from A TripAdvisor Member
To start out with- this is the only place I have ever traveled and written the owners and exchange company!! The trip was that bad!

We traveled 12/26/04 - 1/2/05 and had a horrible experience. I had read several reviews (I recommend RCI.com- their exchange company) and was disappointed, but we own elsewhere in Vegas and our week was taken- so we had the opportunity to trade with someone else, and we took it. I mean you figure they are selling their units for over $20,000- they have to be nice- maybe not the Four Seasons, but at least nice.

1) The first room #431 2 bedroom, 2 bath (in the Fountains) smelled badly, sheets and bedspread were stained! There was a hole in the ceiling that had been patched, but water leaked around it and it was a pretty orange now. The ceremic tile in the kitchen was loose and several pieces were missing. The furniture was old and worn and the table and chairs as well. The A/C window unit was old and rusty! The bathroom had mildew on the shower curtain, tub caulk was missing and mold had taken its place and the floor hadn't been cleaned behind the toilet or between the sink and tub and toilet ever! So you can imagine- we asked to move!!
2) The second room had a huge hole in the ceiling, we called the front desk & they said it would be fixed that afternoon. We left and came back 6 hours later & found our entire entranceway (inside!!) flooded and the hole was still in the ceiling (room #255). There was a message on the phone telling us to come to the front office, we were going to have to change rooms again.
3) The third room was more of what they show in their timeshare presentation- but it did smell musty and the bathroom was disgraceful! The tub was chipped and rusty. The faucets loose and had mold at the base. This floor also needed cleaning around the toilet, next to the sink and between the tub and toilet. The caulk was only partially missing in the tub- but it too had been replaced with a green/black line.
4) The windows did not lock!! We had to request 3 times for them to deliver a set of locks! The street was poorly lit and not in the nicest area- so anyone walking down the street could have just slid the window open and climbed right in! Worse yet- the staff didn't even care, they did not tell us the windows didn't lock, nor did they even flinch when we told them!
5) We saw a member of their staff (not housekeeping) entering rooms- once he was caught unexpected b/c the unit owner saw him and asked why he was entering his room and he just walked off- then he came walking into our room that afternoon and when he saw us sitting there- looked shocked- we asked, "Can we help you?" and he replied, "Didn't know anyone was here!" So we walked to the front desk and informed them of both situations. They said, "other than housekeeping, no one should be entering your room." That was nice- we felt really safe now!
6) Our room was never cleaned- we had to find a member of the housekeeping staff for fresh towels b/c after over 5 calls to the desk, they still never were delivered!

Read lots of reviews and BELIEVE them! I didn't and am very sad I gave of my resort at Westgate for this place! We brought my parents out with us as their Christmas present- and I was embarressed! They have never stayed at a timeshare before & we wanted to pamper them-it didn't happen! TRAVELERS BEWARE!!!

Pleased

from A TripAdvisor Member
We stayed at the Summer Bay Resort 11-19/11-21.

I wouldn't reccomend this hotel for families. I would say it more for adults who are looking for a clean room to have as a homebase in Vegas.

There were 7 of us and we requested 2 two-bedroom suites in the same building, and we were happily accommodated. This is not by any means a "resort" I don't even know why they have that in the name. BUT we were all very pleased with our rooms. They were very large, clean and well- stocked. All three rooms had 27" TVs and all the appliances were new and great working order. Some builidings are by the monorail - so it can be noisy, but after a night of drinking - I really didn't notice until the mornings. Be prepared - the surroundings are not pretty, but I never felt threatened or unsafe.

So do what we did- close the drapes, turn on the lights and rock 'n' roll.

A suggestion - call the Summer Bay directly to reserve your room. And make sure to get a room in one of the renovated buildings.

AND REMEMBER - YOU ARE ONLY PAYING 76 BUCKS A NIGHT. You can't put the expectations of a 4 star hotel on this price.

A wonderful vacation

from A TripAdvisor Member
We had our vacation in Las Vegas last September 24, 2004. My husband and I were hesitant to stay in Summerbay Resort because of the negative comments we read in the internet. But to our surprise, we really had a good time staying in the resort for one week. It is very near to the strip and very accessible to the hotels and restaurants we wanted to see. The receptionists were very accommodating to our needs. Although some parts of the resort was still under renovations (during our visit), the room given to us was nice, complete and clean. They also provide free shuttle going to Luxor, Circus Circus and other hotels. We really had a wonderful vacation and we are glad we stayed at Summerbay Resort.

Horrible Nightmare.....

from A TripAdvisor Member
I traded a week in beautiful Sedona so that my friends and I could experience Las Vegas....they checked in first, to this horrible resort called Summer Bay.

The first several nights were awful....Sumo wrestlers above....the front desk called them "transients", who paid far less than market price for their rooms.

My friends were transferred to a second room, laughably called a "suite", which we four gals were to share. ONE TOWEL in the room that they described as less than a low-income ho9using unit in a New York single-room occupancy housing unit.

Horrible smell....Horrible service...Horrible Experience. STAY AWAY from this place...

We are all writers, some of us travel writers, and believe me, we will have fun with this experience!

HORRIBLE

from A TripAdvisor Member
You get what you pay for? Its just a step below that. The prices are low, dont be fooled. Uppon arrival you notice the goverment housing (projects) you will be staying at. Youre lucky if there is hot water coming out of the shower head. The inside looks like it was decorated in the 70's and hasnt been changed yet. Broken chairs, run down matresses, etc...
The funny part is that all of that is not the worst part. Their customer relations is horrible. I stayed at the "resort" in Las Vegas and reserved a two bedroom. Uppon arrival, I had no reservations so they downgraded me to a single bedroom. The receptionist told me I would recieve the difference, several weeks after I still had not. After talking to several people, their response was basically "tough F-ing luck buddy". They took my money and laughed in my face.

Dont fall into the trap like I did. Feel free to email if you have any specific questions.

Pleasantly surprised

from A TripAdvisor Member
Me and a group of girlfriends were all going to Vegas on vacation. We originally found this place on the internet and booked it because the price was so much better than all the places on the strip and we were trying to save a couple bucks. After we made our reservations, we looked at this web site and read all the bad reviews and we were all pretty nervous to go to this hotel. It sounded unsafe, dirty and unaccomadating. It was none of these things.
We showed up and they had an overbooking of the 2 bedroom units that we had reserved, but quickly took care of us giving us 2 one bedroooms for each 2 bedroom unit reserved for no additional cost. Then they gave us a choice of which rooms we wanted. All the rooms are in a courtyard with key accessable gates to get in and we all felt extremely safe.
The rooms were clean and freshly remodeled. There was a large party in the next room which worried me when I first got there, but once in the room, we could not hear them at all. The kitchen is stocked with all the dishes, etc that you would need and they even give you starter packs of coffee so you don't have to shop that first night you are there.
It is an easy walk to the strip. You can follow the street which is about a block or cut through the Imperial Palace, which is what we usually did.
The hotel staff took great care of us, having security take us on golf carts to the room. And when we were leaving, the hotel staff made arrangements for a shuttle to the airport to be waiting for us.
I would definetely stay here again.

Perfect place

from threerohdes
Reading all the poor reviews for Summer Bay made me EXTREMELY nervous, as I had booked the place for myself and 5 of my girlfriends for my 40th birthday celebration.

We arrived around 7:00 PM October 9th and found that the hotel was overbooked for the two, 2 bedroom units we wanted. This was not a mistake the hotel made, it was made by the discount reservation site I used to book our units.

The hotel staff offered to put us in four, 1 bedroom units for that evening, and in the morning we could move to the 2 bedroom suites we wanted. We looked at several units, some a bit nicer than the others, but ALL of the units were clean, modern, and well stocked.

The resort has been pumping millions of dollars into renovating this older property, and is doing a great job. The beds, furniture and flooring were all new, the units looked as though they had been renovated in the last year. The many towels were fluffy, the shower water pressure strong, the bathroom itself spotless. There was fresh paint and artwork on the walls, the kitchen was fully stocked with new appliances, dinnerware, and cooking utensils. The air conditioning worked perfectly, the door locks flawless, and the windows all had screens. The grounds were attractive and well kept, the pools clean and inviting, and the staff very nice.

My friends and I opted to stay in the rooms we were already in instead of switching the morning after our arrival. The resort management had no qualms about letting us stay, even though were were taking up 4 units instead of the 2 we had originally wanted.

The location is perfect, directly behind the Imperial Palace, away from the frantic pace of the strip, but only a 5 minute walk directly to the action of the I.P, Ballys, and the Hilton Vacation resort. We frequently walked the neighborhood alone at all ours of the night and early morning, sometimes in groups, sometimes alone. I never felt threatened.

My advice would be to call the hotel directly and speak to the front desk when you make your reservation and make it clear that you want to reserve a renovated unit. Summer Bay seems to really want your business and is willing to bend over backwards to make you happy.

We checked out in 5 minutes the morning of the 12th, and the hotel made arrangements for a shuttle to the airport for the 6 of us.

The price of this place was EXCELLENT, and I hope to be back next year. Take a chance, I bet you will be pleasantly suprised.

Nightmare in Vegas

from A TripAdvisor Member
I totally agree with the review under title: "Don't Believe the Photos", posted on this page. Every single word this person said, is true!! and just in addition...
Arriving at the Summer Bay Resort in las Vegas was like living a nightmare.
The reception might be the only place that sort of matches de pictures displayed in the web page and by this I mean the facilities and definitely not the personnel. Completely underdressed, rude and totally impolite.
The rooms give you the feeling of being trapped in a 50 year old trailer (trust me even the bathroom will give you that feeling-old, rusty and whatever else description matches).
The so called "swimming pool" is a sort of an oversized bathtub situated just 3 feet away from the sidewalk, separated by a fence which leads to what must be the loneliest street in Vegas. Regardless to say that I would never walk on that street at night.
It was shocking to see how calm the personnel at this resort remains while knowing that they are framing their customers.
Regardless to say that we didn't even attempted to unpacked. We returned to the reception, checked out and of course lost the US$800 deposit and we weren't even asked the reason for leaving. Amazing!!!
The good reviews on this web page, must have been written by the owners, because I don't believe for one second that somebody can say something nice about this place!!!

Off The Beaten Path

from A TripAdvisor Member
We too were skeptical after reading some of the Trip Advisor reviews. The resort was quite pleasant
and quiet. Set just behind the Imperial Palace and the Flamingo, a retreat close to the Strip, but far enough away for some peace.
The grounds were clean, the staff efficient, always there to give you a lift on the golf cart! The room we had was newly remodelled and quite comfortable. Fresh towels, warm hot tubs and cool swimming pools.
We had a very positive stay.

Top Local Tips for Las Vegas

DUECE to downtown and along strip For $2 each trip, or $5 for a 24 hour period, this is THE way to get up and down the strip or to downtown. Runs 2/47

DUECE to downtown and along strip For $2 each trip, or $5 for a 24 hour period, this is THE way to get up and down the strip or to downtown. Runs 2/47

Grand Canyon If you can fit it into your trip then do a helicopter ride over the Grand Canyon. It is pricey but definitely worth it!! The views are amazing. And if you can, do the early morning flight because its cooler and whe you get back you've still got the rest of the day to enjoy

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