Stratosphere Casino Hotel and Tower

, Las Vegas, United States
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Stratosphere Casino Hotel and Tower

, Las Vegas
3 star

Rooms: 2444

2000 Las Vegas Boulevard South - Las Vegas - Nevada - 89104 - United States Hotel Website | | 702 380 7777
3714 Traveller

Reviews - Stratosphere Casino Hotel and Tower

5/10
Kids loved it
Submitted by: Claire in 24/04/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
I'm such a wuss. Scared of heights but I go and book a night at the Stratosphere! Actually it was for the benefit of our 3 boys who desperately wanted to go on the rides at the top of the tower and to take pix of Vegas at night from the observation area. That part was actually really great fun, but not impressed with the room. We specifically asked for non-smoking and they gave us a room that although it said n/s on the door the shower curtain absolutely stank of stale cigarette smoke, even when the bathroom door was closed it still pervaded the room! However another guest told us that everyone smokes in Vegas whether they normally do or not, so probably completely ignore the n/s room signs! The main buffet restaurant served an adequate, self-service breakfast which the boys loved as it was an all you can eat affair and a great novelty for them to start off with breakfast and an hour later select stuff for dinner! Lack of correct communication from reservation staff meant that we almost lost out on going up to the Tower that evening as they did not tell us that we could only use our free guest pass up to a certain time in the afternoon rather than going up in the evening, as we had planned to do. However, extremely helpful and friendly manager sorted it all out and gave us a comp slip so we could go up there as a family. I doubt I would stay there again as the rooms were very small and boxy. Then again as my other half says, if you are only going to Vegas to gamble and stay up all night you probably only do want a basic room for a quick shower and nap. We moved on to the Sahara for our second night in Vegas the rooms were much bigger, smelled fresh and had a bit more character.
8/10
Clean, friendly and great service
Submitted by: Gary in 28/05/07
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Mature Couple
Our 25th wedding anniversary at the Stratosphere, could have not been better!
1/10
Housekeeping intrudes on privacy
Submitted by: Carol in 21/04/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
We stayed at this hotel for our 25th wedding anniversary, we also were married in Vegas so we wanted to make this a special time. We stayed at the Stratosphere for a week, everything was great: Shows, Food Room. We ate on top of the world it was very special, the night before we were to leave we started packing and we noticed that our stuff was not in right places and dissaray in closet and suite cases, housekeeping was going through our stuff.
2/10
Get everything in writing - they lie!
Submitted by: David Brown in 21/12/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Disabled
I called the hotel several times, I have special requirements and I wanted to make my vacation as easy as possible. I can't walk very far. So I called to see if they could get me a power chair, powered being the operative word. They said that would not be a problem. I knew you could rent them, however they said since I was a guest there would be no charge. Things were looking up upon more research, laundry service available - no fee listed. Called the hotel again, was told that was part of the resort fee and it was free, no charge. There were other problems, but I would not recommend this hotel to anybody
Trying to vacation on a budget, because they will tell you everything is included on the phone but when you get there everything is extra. I asked about the things that I had
requested. They said they could get a chair but it would be $40 a day and there was a self-service coin operated laundry facility on the 6th floor. As far as maid service 2nd day of stay bed looked made up but here was a pile of sheets on the nightstand along with a Vegas phone book. They also turned the thermostat down to 68 in was set at 73 be me because of health reasons. The room was so cold for me I had an attack sneezing violently and throwing up. Sneezing was so violent that I fell on the bed, bounced off and landed on the floor. If I had landed or hit my head I would probably be dead instead of pissed off.
1/10
Room dirty
Submitted by: Edith in 13/06/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Adventurer
After I checked in went to room they had originally gave me room on 19th floor room 41971 and it was filthy wet towels on bed etc.
They told us to go to room 23 on same floor and wait for key...we waited for 20 min before I decided to go get the key myself. NO I'm sorry no nothing... I am very disappointed in my stay as is my friend that was in room 86 on same floor her name is Liz. I'm sure she will be contacting you also. Edith Meyer stayed June 6-11...also did not get my messages sent to me. I felt like this ruined my stay..
1/10
Worst Restaurant in Vegas!!!!
Submitted by: Leon in 19/05/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
The Stratosphere Restaurant was the worst food we've eaten in a long long time!!! We were told to wear smart clothes, so we got all dressed up, looking forward to a nice meal. The restuarant was impressive and the service was excellent, it was just the most disgusting food we'd ever eaten!! It was supposed to be posh al a carte food but was something you'd expect to find in a grubby english pub. We barely ate a thing and was extremelly disapointed with it. I certainly would not recommend anyone going there to eat!!!
1/10
Don't EVER stay here!
Submitted by: David in 19/04/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
The Stratosphere hotel ruined our Las Vegas trip in so many ways. My wife and I had booked and planned our trip 5 months in advance, with the primary focus on seeing Barry Manilow at the Hilton (my wife is a HUGE fan and the reason we waited 5 months was so that I could get her the best seats, which turned out to be 2nd row center). Needless to say she was as excited as a little child on Christmas morning during the 5 month waiting time! Now, let me break down this horrible place by category for easier reading...

CHECK IN PROCESS - We arrived at the Stratosphere hotel on Thursday afternoon and we had to wait 40 MINUTES in line at the registration desk due to the fact that they had only 3 clerks, and what made things worse was they would help anyone who just walked up and skipped the line. After about 10 minutes I was fuming and decided to just walk up myself, and was promptly told to get back in line since I wasn't checking out or switching rooms, or that I wasn't a gold card member of the hotel. Finally got to the clerk after all that time and asked why it took almost as long to stand in line for check-in as it took to fly down from Washington State! All I got was a smile... no apology or even a caring look.

THE ROOM - I had anticipated a small room with the package I booked so I called in advance to upgrade to a larger room, that according to the hotel web-site had a minibar, room safe and a coffee maker. This room was not only a dump with a view of the parking garage across the street, it didn't have the above mentioned items. I called the front desk to inquire about this and was again promptly and rather shortly told that only the suites had these items in them, and "if" she could find one available it would cost an additional $275!!!! I just hung up in disbelief, I mean come on folks... we're not rich and snobby people, but at least a coffee maker would be nice to have, right?

FOOD POISONING - Friday night we ordered a sample appetizer plate from room service that contained 2 chicken wings, 2 chicken tenders and a couple quesadilla's. My wife ate the wings and we shared the rest. Within 2 hours she became VIOLENTLY ILL and was up all night and into the next day vomiting, in obvious pain and discomfort. She was only able to get out of bed all day on Saturday to use the bathroom. Very typical signs of food poisoning.

OTHER CASES - At the airport returning home, I mentioned this to the ticket gal at the gate and asked if my wife could get her seat early so she could sit and rest while the other passengers boarded - and she told me she'd heard of MULTIPLE cases of food poisoning from the Stratosphere, and that we should contact them and let them know they have yet another case.

FOLLOW-UP - When we returned home on Sunday my wife saw her doctor the next day and he confirmed it was indeed food poisoning.

BARRY MANILOW - Of course we missed the show, the whole reason we were in Vegas to begin with. She was devastated, to say the least.

HOTEL STAFF - Other than a couple bartenders and waitresses, they were all very indifferent to us - almost to the point of being rude. Like I said before, we're not old, rich or snobby people - we're just a couple of regular folks in our 40's who like to have fun, a few drinks, dance a little and gamble. The dealers at the tables seemed like zombies to me, no personalities and all of them acted like they totally didn't want to be there. Of course, with this hotel I can see why... they probably treat the employees like the guests.

Folks.... there's no reason on earth to stay or play at this place. They all could care less if you do and they act like it. Vegas is a wonderful town and there are many great hotels that's worth the prices they charge! Either that, or stay at a Motel 6 while you're there... at least you'll have hot coffee in your room in the morning.

9/10
Excellent
Submitted by: Brenda in 09/11/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Mature Couple
My husband and I stayed at your hotel in October of 2005. This was the first time we went to Las Vegas and we had a wonderful time. Your hotel is very clean and the service was great. All your employees are very friendly. We went to the buffet at the courtyard and it was the best buffet we ever had, all the food choices were perfect. The bed and pillows were very comfortable; the room was spotless and always came back to a clean room. The over all view of the hotel was EXCELLENT. The only thing that I wish could of happen on our vacation was to win some money on the slots, we thought the slots were very tight, you couldn't win anything to play on a slot more then 15 minutes, other then the slots, the rest was wonderful and we will be back someday.
5/10
Disappointed
Submitted by: Frank Cossentino in 21/08/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
I stayed at the stratosphere during the week of august 14-19th 2005. The decor was good but I was quite disappointed in the arrangements of the hotel. First of all I am pretty sure casinos have a way of strategically placing items the way they do to get the people down into the casino to spend spend spend. Understandable! However I did not find any common courtesies which I believe should be there for the paying customer. There was no ice machine on the third floor which we stayed on and you had to visit a separate floor in order to get some which made it inconvenient for us. Secondly when you wake up in the moring after playing for hours and hours in the casino at night--it would have been a great courtesy to find an electric coffee machine in the room with complimentary packets of coffee so a person could wake up before showering, getting dressed, then head down to the casino. Thirdly I was forced to pay upon checkout a $ 25.00 fee on my bill for something I did not want to participate in such as the tower or the Viva Legas show. Even where I was playing the crazy 4 poker had no restrooms near it and the walk everywhere was far especially having the back problems that I do. Although I may say one positive experience I had. I must commend you on your staff of dealers namely 3 ladies I had the pleasure of knowing----I do not know their last names but they were Claudia----Panee-----& Lina. They made my experience there on my last day there very enjoyable and they are a credit to your establishment. I do not plan to go back to your hotel but if I did it woule only for the reasons of how professional and enjoyable these individals are on your staff. I would like a response from you on this matter but if there is none I will understand.
8/10
Excellent low cost hotel
Submitted by: Emma in 23/04/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
My husband and I stayed here for a week in January 2005. It cost £200 for the week in a very clean comfortable room. The hotel situation, at the north of the strip, meant a ride on the trolley bus which picked up outside the back of the hotel. The staff were all friendly, the buffet was nothing spectacular, but good value and always fresh, with a good selection. Lunch in the restaurant at the top of the tower was great, wonderful views, but the best bit for me was Roxys Diner, lots of food, prompt friendly service and so much fun to have the staff singing as you eat.

Historical Traveller Reviews of Stratosphere Casino Hotel and Tower

3 fun days

from A TripAdvisor Member
first visit to vegas. had a great time here. good food and friendly staff. great bargain. although at end of the strip just hop on a bus and enjoy the ride. clean comfortable room but, would request one away from noisy elevator shaft next time. would definitely return to this hotel.

On top of the World

from UkJbr
Stayed at the Stratosphere 4 times over the past 4 years - you must go to the top of the tower - the view is spectacular - go just before dusk and stay until dark - you really see the strip come to life - The buffet is a must - great food at a reasonable price - the staff are very friendly throughout the hotel - Take the 301 bus from outside the hotel right down the strip

loved strato

from A TripAdvisor Member
it was great

not that bad

from A TripAdvisor Member
i think bad reviews for this hotel come from sore losers. i stayed here for a week with no problems at all. i think i got a standard room but it did have hairdryer, in room safe, iron and board and an alarm clock. checkin was quick and checkout was quicker (just drop keycards in express checkout bin). if l go to vegas i'll stay here again, because its cheap and better than i thought it was going to be.

Loved the Stratosphere

from A TripAdvisor Member
Just got back from my first trip to Las Vegas. We stayed at the Stratosphere. After reading some of the comments on this site, I was a little nervous about staying there. I found the staff (from check in to housekeeping) extremely friendly and helpful. Change counters were well staffed. The food was great with huge portions. I will stay here again on any future trips to Vegas.

Stratosphere Casino Las Vegas

from A TripAdvisor Member
We too just returned from Las Vegas and our stay at the Stratosphere Casino. We used to stay there a couple of times a year but this will be the last time. We noticed the change in June but this January it was terrible. I have never seen a Casino so tight in my life. They never had people at the Change gage EVER! Their COMPS have really gone down hill, Buffet was awfull, and they just dont appreciate returning customers. There are too many places to stay in Las Vegas that appreciate our business but the STRAT is not one of them. Ask the locals the GOLDCOAST is where you want to play.....The Stratophere also changed their players club card....Comps were lowered!

Gone Down Hill!

from A TripAdvisor Member
I have gone to the Stratosphere for years and it seems that every year something has changed, well enough is enough. I have finally had it I will not be staying at the stratosphere anymore nor will I ever recommend it again, I am now on a mission to keep anyone and everyone from the Stratosphere simply because they have no loyalty to their customers. When you visit a place one or two times a year for years and they treat you like you do not matter it is time for them to learn that we do matter and that it is us the customer that keeps them in business it is not the high rollers because lets face it there is not that many out there it is the not so high rollers that blow about a thousand dollars a year in their establishment that keeps them going after all there is a ton of not so high rollers and it is us that keeps them going. So I am asking for all of you not so high rollers to take a stand and show the stratosphere that WE do MATTER.

Good for the money

from A TripAdvisor Member
A friend and I stayed in the new tower in December. We got a great package deal with airfair. However after reading reviews of the Stratosphere, I became worried about staying there. When we arrived I requested a room in the new tower, which was not a problem. The room was fairly large, and in good condition. My only complaint would be thin walls and long walks everywhere (garage, casino etc.). A car or cab ride is mandantory because of the poor location (distance wise, and questionable neighborhood). If you have a cell phone, use it instead of the room phones. The rates are extreamly high. We ate in the resturant in the tower. It was very expensive, but the food and view were great. Just going up for a drink and the view would be nice and much less expensive. Overall, I would say the Stratosphere was a good deal for someone wanting an inexpensive room.

Terrible place to stay!

from A TripAdvisor Member
My sister was visiting me from Pennsylvania, and we had a reservation to stay at the Stratosphere Hotel in Las Vegas on New Year's Day. We arrived late that night around 9:30 PM. My sister's reservation was totally screwed up. She had requested a non-smoking room with two double-beds. Well, all they had available were smoking rooms with one king-size bed! They offered to put in a cot for me. So we took that room after they told us that they do NOT guarantee room-type requests when reservations are made (so why do they give a confirmation number??). Anyway, we get up to the room and the heater is stuck on High Heat! As we walked down the hallway, we noticed a maid cleaning up a room with two double beds about 4 doors down from our room (at 11 PM at night!) The manager from the front desk happened to be in the hallway, so we stopped him and asked him if we could just move into that room since that was the kind of room my sister had requested. It was still a smoking room, but we needed the two double-beds more than anything. He said it was no problem, and he proceeded to re-program our room card keys right there on the spot! After he left, I went back to our old room, and the room card keys still worked in that door, too, as well as in the new room door! Makes one wonder just how tight they are with security! The room was okay (still was a smoking room), but we made the best of it. Found out later in the 3-day stay that the Stratosphere charges its guests to go up to the top of the Tower!! Shouldn't registered guests be exempt from having to pay to go up the tower to the fancy restaurant up there, the shopping mall, the outdoor observation deck, and the rides??? I have heard that the Stratosphere has consistently had financial woes ever since it opened, so maybe that is why they do that and why the service is so terrible. The rates may be cheap there, but you get what you pay for. Avoid this place like the plague!

Enjoy long walks?

from A TripAdvisor Member
Initially when arriving at the Strosphere, it looked interesting and inviting. However, there are few parking spots in front of the hotel to register. Once you do finally get a room, you must park your car in the garage, take the parking elevator to the third floor, cross the bridge connecting the hotel to the garage. go down a three story elevator, cross the entire casino to hotel elevators and take them to your appropriate floor. If you take elevator "C" as we did, this will be a walk of more than one quarter mile. Remember you must do this walk EVERY TIME you need to use your car. In addition to this, although the room rates are low, they hit you with every possible fee in the book. Our LOCAL calls costs $19.00 for TWO days. That was LOCAL. They added on an energy surcharge as well. If you order room service, the rates skyrocket. A bowl of potato chips with dip costs $20.00. If you need to use a telephone when in the hotel casino or lobby, the staff direct you to a pay phone, as the hotel doesn't offer "extras" like these to quests according to staff. Prior to arrival I called to confirm my reservations. Upon arrival, the staff informed me that I needed to pay for an extra room they had booked. Luckily I had booked on-line and avoided this double booking fee. The staff in this hotel were very cold and uncooperative. All in all this is a low-class hotel. Next time we will book in one of the many guest friendly hotels.

Top Local Tips for Las Vegas

Expensive and dirty! Go somewhere else!!! Getting around is very expensive, everyone wants a tip!! Shows are not good value for the money, everything is dirty, pan handlers and people selling time shares are very aggresive. Food is overpriced, everywhere you go is crowded and people are short tempered and rude. The one thing we loved was the Bodies exhibit at the Tropicana. It was worth the money. We went to Circus Circus and bought day passes for the Adventure Dome to find out that 3 of the major rides were not working and you had to pay extra for miniture golf and other games. If you have young children the advertising is not appropriate for them, with nearly naked girls on billboards and flyers.

Buses Use the Duce buses if you can't afford to keep gettin in cabs. Buy a $5 ticket which lasts 24 hours! Great if your with a group of friends and want to come home early and have spent it all on 21! At least you can get back to your hotel! Hopefully it's not this one and if your unfortunate to have booked it before reading my report all i can say is bad luck!

Taxi's Because the Stratosphere is far off the strip, it will cost about $20 or more for a taxi to take you to the strip one way. We rented a car the second day for $19 a day from Enterprise ($28.00 total for the day) and decided to keep it another day to get us back to the airport without having to pay more taxi's. It will save you quite a bit as parking is free in the hotels. You should have an experienced driver though because traffic is pretty fast and furious so be careful!

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Other names for Stratosphere Casino Hotel and Tower

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  • Address: 2000 Las Vegas Boulevard South - Las Vegas - Nevada - 89104 - United States
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