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| Submission date: 2006-07-31 - Date of Stay: July 2006 |
| Submitted by: Beckie - From: United States |
| Type of Traveller: Business Traveller - Age Group: 41 - 50 |
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| The Worst |
| Having been to Vegas a dozen times, this was the only bad experience I’ve had with a hotel. This place is in dire need of repair or better yet, implosion. Slow check-in and unfriendly staff, unconditioned hallways and elevators, and one of three elevators working...so slowly that by the time you leave your room and make it to first floor you feel in need of a shower. First day bathroom sink wouldn't drain. Next morning, bathroom floor covered in water from major ceiling bubble leaking and on the verge of busting...luckily did not fall entering the room. Called front desk that rang for literally 12 minutes, finally had to find main number to get an answer and transferred to manger Paul. Not one word of apology for any inconvenience, as I was going to miss appointment at the furniture market...not one word of concern, only "we'll get someone up there to look at it and if needed get you another room." after waiting on that and telling us we'll be moved to another room, were told we must wait to have the luggage moved...they would not do it without me being there. Been on cruises and stayed at many hotels and never found this to be the case. Still not one "sorry about all of the aggravation" or a simple comp for a dinner or anything to make up for the total inconvenience from anyone! Missed more than 4 hours of time I was to be at the market due to this neglected and poorly staffed hotel. If you are considering staying at the Sahara for the lower rate, do not do it...do not do it...do not do it |
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