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| Submission date: 2006-06-28 - Date of Stay: June 2006 |
| Submitted by: Mel - From: United States |
| Type of Traveller: Weekend Breaker - Age Group: 31 - 40 |
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| Horrible! |
| I just returned from Vegas and have made it my mission to post this on every travel site I can. I know the complaint letter I sent to the Sahara will probably get tossed in the trash unopened, so this is my way of (hopefully!!) saving others from this rotten hotel.
We were in town for a wedding at the MGM and decided to stay at the Sahara because of its rates and because it is along the monorail line. From the moment we checked in, we received nothing but attitude and bad service. When we entered the room, we noticed it did not have a minibar. Stupid me, I thought all three star hotels had a refrigerator. We needed one because my husband is a diabetic and has to keep his insulin cold. When we called down to request one, we spoke to someone who sounded like he was reading from a script. I explained our situation and had the script repeated to me, word for word. I tried to explain that this was for medical reasons, to no avail. We had to keep his meds on ice the whole weekend. We also tried to get an iron brought to the room because ours was broken and the ironing board cover was beyond filthy. That took three hours and a call to the manager who could not have cared less. At check-in, we noticed blood spots and smears on the wall next to the bathroon and had a stained (with what??) towels in our bathroom. The whole experience was completely disgusting and stressful and has soured us on Vegas. It will be a long time before we come back... |
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