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| Submission date: 2006-06-06 - Date of Stay: June 2006 |
| Submitted by: Jim - From: Canada |
| Type of Traveller: Relaxation Seeker - Age Group: 41 - 50 |
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| Sahara management needs people skills |
| I'll cut and paste my complaint email that I sent to the Sahara into here. Let's just say the Sahara management needs to be sent to courses on how to deal with people.
To whom it may concern -
I recently stayed at the Sahara Hotel for a period of 10 days. I checked out on June 4, 2006. After leaving the hotel I discovered I left my jacket behind in my room ( Room 1786 ). I've been in contact with housekeeping at the Sahara and they do indeed have it. My problem now resides in getting it back. Originally housekeeping was going to ship it to me C.O.D. but after discovering that I live in Canada they said they can't ship C.O.D. out of the USA and they wanted me to send them the cost of shipping before they would ship it. Housekeeping informed me that cost of shipping would be about 10 dollars. I asked to speak to the manager, Paul, about possibly getting the Sahara to foot the cost of the shipping. The jacket weighs less than a pound by the way. I didn't get to speak to Paul as he was out at the time. I did get to speak to someone else, however and he had such an obnoxious attitude that I couldn't believe what I was hearing. Unfortunately I didn't get his name. He said to me that there was no way he would even give Paul my message as he said that there was no way that the Sahara would even consider paying the shipping cost. He came across as so arrogant and obnoxious that I just couldn't talk to him anymore because I was steaming so badly.
I do realize that it was my own fault for leaving the jacket behind but I guess I thought that the Sahara might want to consider it somewhat of a good will gesture to send it back to me for the meagre shipping cost of 10 dollars after I had spent almost 3000 dollars including airfare, hotel costs and dropping money in the Sahara Casino and restaurants. I know that I'm not some whale that comes into your hotel with 10's of thousands to spend but I was hoping you might want to do something small to keep the ordinary working guy happy and coming back to stay with you. If I was this type of huge money spending whale, I'm sure you wouldn't think twice and eating such a small cost to keep me happy. I do make about 4 trips to Vegas a year and now I can strike the Sahara Hotel off my list of places to stay or even visit.
The message that gets played while waiting on hold at the Sahara about treating hotel guests like family doesn't appear to ring true as I hope you wouldn't treat your own family as badly as I've been treated by your hotel. When my friends ask about me about this last trip to Vegas and staying at the Sahara, I'm sure you've got a pretty good idea of what I'll tell them. But I'm positive you could care less because you've got my hard earned money now and have moved on.
I do hope this message does get through to someone but I'm not counting on it............
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