Submission date: 2007-10-06 - Date of Stay: August 2007
Submitted by: Maura - From: Canada
Type of Traveller: Family Traveller - Age Group: 41 - 50
Pretty good deal - somewhat of a time warp
While this is not a luxurious hotel, it is from a different era ... not the extravagance of Mandalay Bay but far less pretentious. Easy to get to the pool - large pool with no mid day closings like some of those on the strip. The wait staff in the gambling area are dressed in somewhat normal attire - rather than women with too much flesh hanging out everywhere. Reasonable rates, still on the strip without the foot traffic that you encounter further up the strip. Enjoyable.
Submission date: 2006-10-16 - Date of Stay: October 2006
Submitted by: Luis - From: United States
Type of Traveller: Large Group/School - Age Group: 31 - 40
Disgraceful
My wife and I go to Las Vegas at least a couple of times a year. We're exactly the type of people Las Vegas marketers target: DINKS in our 30's. Our places of choice are Mandalay Bay and The Wynn where we're always treated like royalty. We just returned from our stay at the Sahara this week. The only reason we stayed there in the first place is because we travelled with a large group for a convention. The Sahara is by far THE WORST HOTEL IN THE WORLD. This place needs to be imploded out of its missery. The service is HORRIBLE, the staff INCOMPETENT, and the building is in a state of great disrepair. This place is not completely useless, however...it can always serve as a bad example!!!
Submission date: 2006-07-31 - Date of Stay: July 2006
Submitted by: Beckie - From: United States
Type of Traveller: Business Traveller - Age Group: 41 - 50
The Worst
Having been to Vegas a dozen times, this was the only bad experience I’ve had with a hotel. This place is in dire need of repair or better yet, implosion. Slow check-in and unfriendly staff, unconditioned hallways and elevators, and one of three elevators working...so slowly that by the time you leave your room and make it to first floor you feel in need of a shower. First day bathroom sink wouldn't drain. Next morning, bathroom floor covered in water from major ceiling bubble leaking and on the verge of busting...luckily did not fall entering the room. Called front desk that rang for literally 12 minutes, finally had to find main number to get an answer and transferred to manger Paul. Not one word of apology for any inconvenience, as I was going to miss appointment at the furniture market...not one word of concern, only "we'll get someone up there to look at it and if needed get you another room." after waiting on that and telling us we'll be moved to another room, were told we must...Read more
Submission date: 2006-06-28 - Date of Stay: June 2006
Submitted by: Mel - From: United States
Type of Traveller: Weekend Breaker - Age Group: 31 - 40
Horrible!
I just returned from Vegas and have made it my mission to post this on every travel site I can. I know the complaint letter I sent to the Sahara will probably get tossed in the trash unopened, so this is my way of (hopefully!!) saving others from this rotten hotel.
We were in town for a wedding at the MGM and decided to stay at the Sahara because of its rates and because it is along the monorail line. From the moment we checked in, we received nothing but attitude and bad service. When we entered the room, we noticed it did not have a minibar. Stupid me, I thought all three star hotels had a refrigerator. We needed one because my husband is a diabetic and has to keep his insulin cold. When we called down to request one, we spoke to someone who sounded like he was reading from a script. I explained our situation and had the script repeated to me, word for word. I tried to explain that this was for medical reasons, to no avail. We had to keep his meds on ice the whole weekend...Read more
Submission date: 2006-06-06 - Date of Stay: June 2006
Submitted by: Jim - From: Canada
Type of Traveller: Relaxation Seeker - Age Group: 41 - 50
Sahara management needs people skills
I'll cut and paste my complaint email that I sent to the Sahara into here. Let's just say the Sahara management needs to be sent to courses on how to deal with people.
To whom it may concern -
I recently stayed at the Sahara Hotel for a period of 10 days. I checked out on June 4, 2006. After leaving the hotel I discovered I left my jacket behind in my room ( Room 1786 ). I've been in contact with housekeeping at the Sahara and they do indeed have it. My problem now resides in getting it back. Originally housekeeping was going to ship it to me C.O.D. but after discovering that I live in Canada they said they can't ship C.O.D. out of the USA and they wanted me to send them the cost of shipping before they would ship it. Housekeeping informed me that cost of shipping would be about 10 dollars. I asked to speak to the manager, Paul, about possibly getting the Sahara to foot the cost of the shipping. The jacket weighs less than a pound by the way. I didn't get to speak to Paul as he...Read more
