I asked 2 differnet times for our casino host, and did not get to visit with him. He called my room 1 time and left a voice mail. When I checked in, I asked for him and was told, he was in a meeting. When I checked out, I again asked for him and was told he could not be located. Needless to say, I was not a happy person. I did not receive the tower I requested to stay in, also the 1st night the hot tub in the room was broken, I was told it would be fixed within the hour and it wasn't. I stayed a wake until 1:30 a.m. waiting on the maintance people.This time out to Vegas, instead of gambling, as I like to do. I went shopping at other casinos. My stay next time will probably not be at the Rio. My husband and I have been coming to the Rio since 1987. We have (all but 1 time) been completely satisafied. We have been diamond card holders for a long time. Since Harrahs has taken over the casino has changed. It seems to me like the personal side of the casino hosts are long gone. I thought......
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