Submission date: 2006-03-30 - Date of Stay: February 2006
Submitted by: Annette - From: United States
Type of Traveller: Budget Traveller - Age Group: 31 - 40
Rio and Harrahs Total Rewards system ROCKS!
We are frequent guests of the Rio. We don't stay anywhere else in Las Vegas. We are Diamond card holders. We get personal service. Our casino host has called on us frequently to make sure we were satisfied.
Now that Harrahs has merged with Caesars we may try out Paris and/or Caesars. But we'll always come back to the Rio.
The atmosphere is alive with excitement from the moment you walk in the door.
Submission date: 2006-03-10 - Date of Stay: February 2006
Submitted by: Arlene - From: United States
Type of Traveller: Retired - Age Group: 60 +
This last visit was not what we've had before
I asked 2 differnet times for our casino host, and did not get to visit with him. He called my room 1 time and left a voice mail. When I checked in, I asked for him and was told, he was in a meeting. When I checked out, I again asked for him and was told he could not be located. Needless to say, I was not a happy person. I did not receive the tower I requested to stay in, also the 1st night the hot tub in the room was broken, I was told it would be fixed within the hour and it wasn't. I stayed a wake until 1:30 a.m. waiting on the maintance people.This time out to Vegas, instead of gambling, as I like to do. I went shopping at other casinos. My stay next time will probably not be at the Rio. My husband and I have been coming to the Rio since 1987. We have (all but 1 time) been completely satisafied. We have been diamond card holders for a long time. Since Harrahs has taken over the casino has changed. It seems to me like the personal side of the casino hosts are long gone. I thought it...Read more
Submitted by: Sylvia Solinski - From: United States
Type of Traveller: N/A - Age Group: N/A
No place else but the Rio
"I stayed, as a guest, and I thought the rooms, restaurants, and gaming, were terrific! I'm a diamond member, and I love the rooms for diamond members.
I will return, and I will stay, no other place, but the RIO."
