Palace Station Hotel Casino

, Las Vegas, United States
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Palace Station Hotel Casino

, Las Vegas
3 star

Rooms: 1028

2411 West Sahara Avenue - Las Vegas - Nevada - 89102 - United States Hotel Website | 702 367 2411
797 Traveller

Reviews - Palace Station Hotel Casino

1/10
Don't stay here
Submitted by: Alicia in 28/03/08
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
I would have been better off staying at the mottle 6. The people are rude and very unfriendly. Noone was willing to help with anything. The only thing that was good was the buffet and the guy cooking the eggs. I would never stay here again.
7/10
Warm welcome
Submitted by: Bjoern in 01/09/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Mature Couple
I spontaneously came to Vegas, and had booked the hotel from out of state. I was pleasantly surprised. I received a room upgrade. I wish I would have had a microwave or at least a refrigerator, but otherwise I was very comfortable and felt welcome.
When returning on a different occasion, staff did not seem as competent. One male front desk agent even wore both his earrings. I have mine pierced, too, but please leave those at home during business hours. It disturbed my first impression, it is ghetto, especially once this young man openened his mouth. But I would return for a stay
3/10
So VERY not impressed
Submitted by: Disappointed in 14/06/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Budget Traveller
I was disappointed. I booked online and it was farther from the strip than I had anticipated, (my problem not theirs). Shuttle service to/from the airport and the Strip was OK but the hours, especially near lunchtime, were inconvenient. I found the food in all of the restaurants to be just so-so, and these weren't the low-end buffet either.

A casino dealer was unnecessarily rude for no good reason - she started saying insulting things about me to the only other player at the table right in front of me! Strange since I hadn't done or said anything offensive, (I'm pretty quiet so I had hardly said a word), but I was winning. I got up and left the table and didn't spend another dime in their casino for the entire rest of my stay.

The ethernet cable in the room was broken and after about 45 minutes on the phone with four different people I finally got somebody who sounded like he knew something about computers and networks. I ended up doing a temporary fix myself, (removed a faulty ethernet extension after getting the OK from the Tech guy), and they said they'd send somebody to replace the bad part. The phone cord was also stuck under the bed so it didn't reach beyond the nightstand, in particular I couldn't use the phone while I was on the computer which was VERY inconvenient when I was trying to troubleshoot their computer problem; work on computer, run to phone with tech guy, back to computer to try his next suggestion, back to phone, computer, phone, etc... It's silly to have a computer cable, especially for business travellers, that can't reach the phone.
When I complained about the problems to the front desk the 1st guy seemed simply hostile at first, as if he took it personally, then he seemed just amused by my complaints. The 2nd person (a lady manager) was much more sympathetic at least but still nothing changed.

Unfortunately I was booked for several more days in the hotel so I slept there but I gambled, ate, and entertained myself elsewhere.

A few of the hotel employees were polite and helpful but still I doubt I'd ever stay there again and I visit Vegas fairly regularly.

Note: I've visited several casinos all over the US and several outside of the US over the last 25+ years. Vegas is the ONLY place where I've encounted rude casino personel. Maybe it's just a Vegas thing - they know that no matter what they say or do Vegas will still get visitors by the hundreds of thousands.
9/10
Fantastic place to stay
Submitted by: Patricia in 10/05/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
Our first visit was Sept 04, we had such a great time that we returned Sept 05. We found the rooms very clean, comfortable and were surprised to find that even an ironing board and iron were in the room. What a great idea! The staff are the friendliest and most helpful people we have come across,from floor walkers, shop assistants and room service.We love where the hotel is located in between Down town and the Strip so provides easy access to either.We are aware that Palace Station is known more as a locals Hotel but we tell all our friends not to bother booking a hotel on the strip just go straight to Palace Station for the time of your life! We are counting the days until our return visit this year. See you all Sept 06.

Historical Traveller Reviews of Palace Station Hotel Casino

No lap of luxury

from A TripAdvisor Member
The rooms were very small, not much room to move around and the beds were the worst I've ever slept on in my entire life. It was like literally sleeping on the floor, the bed did not give at all. The lunch and dinner buffets were awful, food barely warm and not a good selection. The only way I would stay there again is if it was free.

Eating at the feast

from A TripAdvisor Member
I have eaten at alot of station casinos, at the Feast which is the buffet. On aug 14th I took 2 out of town guests to dinner at the feast at Palace station and had absolutely the worst meal I had since living in vegas. I used my points which cheap to come by. The food bins were either empty or cold at 4:30 to 5:00 in the afternoon which is the beginning of the dinner hour. Rolls empty, mash potatoes, empty, vegetables empty, 4 piece of meat loaf left and on and on. Do not waste your money of the feast at Palace station.

A real bargain

from ConnieColumbus_OH
I have been reading reviews of other hotels in Vegas and now appreciate the Palace Station even more! We got a deal on Exp. for $19 a night. I thought the room would be a real experience, but it turned out to be clean, rather plain, but comfortable. The room was the most quiet of any I have ever stayed in (second floor- courtyard). The pillows and bed were fine. The desk staff were efficient.The buffet is rather ordinary, but for $6.99, that was ok with us. It was better than the one we had at Treasure Island.The free shuttle experience worked out great. Their drivers are very kind gentlemen.

Great for the price

from jodibird
My sisters and I were vacationing with a total of 12 kids, so bargain price was key in selecting this hotel. We had 4 rooms on the ground floor near the smaller pool, which was perfect. They were even super-accommodating about an odd smell in one of the rooms. The staff was kind, all the amenities exeeded our expectations and we had a blast. I was really surprised by the fantastic (and cheap) food, as well.

great hotel

from A TripAdvisor Member
Just returned from our trip out to Vegas from July 15th thru the 22nd, 2003! Weather was hot, even rained a bit one day with thunder and lightening. Many locals shocked and amazed to see rain, major drought there, being a desert and all....... Stayed in the tower room, nice and clean. !5th floor was quiet, and room was comfortable. Pillows on the beds were lame, tiny and too flat for a king sized bed! The Feast buffet was great, especially the Pasta station, cooked fresh pasta anyway you like, with fresh veggies, and garlic, wine, the works!
Yummy! Slots were unbelievably tight, couldn't hit more than 300 quarters, and that was our first night. Players card booth employees were rude and vague, didn't give coupons to us at check in for the card, but gave the other couple we traveled with coupons. After we asked about them the following day, they were arguementive, and didn't want to comply. These coupons are worth it, free drinks, free bingo, free match play, free ice cream, and bonus points etc... We eventually got the coupons, but after a great deal of complaining.............
Even table games were tight, my hubby plays blackjack everywhere, and couldn't get ahead ever! The jumbo jackpot was won for about $123,000.
on saturday the 19th by a guest, which was cool to see SOMEONE WIN SOMETHING! gotta pay the light bills there for the summer I guess, that or the air bills! Took the free shuttle to the airport, was on time, and nice driver, very helpful and pleasant. Mark, the bell Hop was awesome as well, helped us get a rental car from enterprise at last minutes notice too! Patsy, front desk, was nice and funny. Gave us maps of the city, and very helpful! Would stay there again for sure! The Starbucks coffee and the Crispy Kreme donuts are awesome in the am!
There was a miss Cinderella pageant there our last two days, so very busy and crowded with over 200 hundred teens and little girls walking around, getting on or off elevators were just about impossible! The pool area needs work, patio falling apart, and the water was green two days, so we skipped swimming until later at the Flamingo, which was super! Self parking is close to the front entrance, no need to valet!
hard to get a taxi most times, but Enterprise car rental is about two blocks down the road, not open sundays though! Great hotel for the money, has everything including the Laugh Trax show! That was the highlight of our trip, very funny! Greg Hahn was the lead comic, and he had us almost crying, hilarious! You get free coupons for that show at check in as well, one drink minimum is all about $7.00 ! Planning another trip out to vegas in the fall of 2004, looking forward to that!
Goodluck to anyone gambling out there over the summer, if you win anything, feel very lucky, its rare!

The room was small and uncomfortable

from A TripAdvisor Member
Three of us stayed at Palace Station from 20-23 June 2003. The room was on the first floor somewhere just off the casino/restaurant area, in what appeared to be an annex of some sort. The room was small and uncomfortable. The location of the room made us feel like outscasts. It was difficult to find the ice machine and the coffee machine just down from the room took our money and poured the coffee (but their were no cups) Couldn't find anyone to complain to or who cared. The breakfast, lunch, and dinner buffets were great and except for the courteous and friendly shuttle driver, the whole stay was disappointing.

Just the right size!

from janice1013
I have been to Vegas almost 20 times over the years and have stayed at several differnt hotels, but most often at Palace Staion. I always get a tower room and they are lovely. The staff always treats us very well. The food is great and the atmosphere and the size is just right for me! Those huge mega-resorts on the Strip are too over-whelming for me! You can lost very easily in the bigger places. Palace Station is more intimate and homey.

It was great

from gringo48
A group of us went May 4-8 2003 for my Mom & Dad's 50th Wedding Anniversary. We had Uncles, Aunts, Cousins & Friends there. We stayed in the courtyard rooms which were great for the money and close to the Pool, Casino etc. We never had a problem finding each other which was great (smoking and non smoking rooms). The courtyard rooms are very plain and simple (Motel like) and ours luckily looked over one of the pools. We did go up to the Tower section but never got to see a room, the corridors down to each room looked really awesome (must have been nice rooms, with views to boot hiding inside). The restaurant selection was great ranging from Krispe Kreme Donuts, Starbucks to the great Buffet and the Broiler Room, not to mention Guadalajara that we spent Cinco de Mayo at. We also met at the Irish Pub for some Appys and Irish Jig music for more drinks (hey they also had some upscale stuff thrown in too). We were not expecting too much of the Hotel but I must say they bent over backwards to be polite and also to meet every need we had (The people are awesome). I found everything to be great there including the free Shuttle to and from the Strip and the Airport was bonus. There are two pools with jacuzzi's that are more Motel like but great when the weather get's hot (one is only heated). They only have food drink service if you call thru a telephone at the pools and that takes about 30 minutes with a 17% tip added on to everything (bring your own). 7-11 is just a hop-skip down the road ( I know I shouldn't be telling ya this, but what the heck were all travellers). Next time I will probably stay on the Strip (only because I have a bad leg) but other than that they treated us sooooooooo well and we really did enjoy ourselves. Any questions give me your e-mail. Thanks Cindy Vancouver, BC Canada

Not Recommended

from A TripAdvisor Member
I want to chime in with a couple of the other reviewers who were also unfortunate enough to stay in one of the rooms adjacent to the loading dock/trash area. Reader heed this warning if you too happen to stay here and end up in one of these rooms; you will be disturbed all night long! I never heard so much racket during a stay at any other time in my life. Ok, enough about the noise, the room was small and we had to call room service for an iron which they wanted returned the moment we were through using it. The bathroom was small and well ok, it has a toliet, sink and stand-up shower, big deal. The casino is kind of dark and not easy to get around, but it is kind of laid back which can be nice. Overall I would avoid this place and I have no plans on ever staying here again.

Truth In Advertising

from A TripAdvisor Member
I was disappointed in my last trip to Palace Station. I usually make at least one, if not two or more trips to Las Vegas per year. I prefer to stay at the Palace Station, and refer many friends there as well. This time, I needed to get away and I had received a postcard from Palace Station, advertising two free nights during the time I had planned to be there. Normally I would book a package, as they tend to be more economical. This time I was able to get a reasonable air fare and with the two free nights, the price was less than the package I could have booked. Everything was fine until I checked out, and found I was being charged FULL PRICE for a tower room. At check out they took the postcard and said they would check with the manager about the rate for the 4th night which should have been free. Needless to say we were charged full price for the final night. As much as I enjoy the Palace Station, I will be looking for other options in the future.

Top Local Tips for Las Vegas

Don't Rent a Budget Rental Car at Las Vegas Airport!!! Don't deal with the rental cars from Budget. They are rude, threatening, unfriendly, etc. They have a phone number on their contract for you to call if you need Roadside Assistance - the 800 number listed is disconnected. So we called the local number listed - they didn't know what we were talking about. Finally after 3 phone calls, we were put thru to a supervisor who agreed to send someone out to us to change a flat tire. Then they told us we had to drive the car back to the airport to exchange it for another car with good tires. When we got to the airport rental car facility, they had no idea what to do so this took another several people to threaten us with charging us the full cost of tire replacement. AWFUL PLACE TO DO BUSINESS WITH - AVOID THEM LIKE THE PLAGUE.

Tickets 4 Tonight Try using this location for purchasing same day reduced fare tickets to shows and for dining. We were amazed at the savings and the staff was helpful with information on shows. We surely saved money and saw some highly rated shows!

Rent a car Payless had the best rate

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Other names for Palace Station Hotel Casino

  • palace station las vegas
  • palace station hotel las vegas
  • palace station
  • Address: 2411 West Sahara Avenue - Las Vegas - Nevada - 89102 - United States
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