MGM Grand Hotel and Casino

, Las Vegas, United States
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MGM Grand Hotel and Casino

, Las Vegas
5 star

Rooms: 5304

3799 Las Vegas Boulevard South - Las Vegas - Nevada - 89109 - United States Hotel Website | | 702 891 1111
6862 Traveller

Reviews - MGM Grand Hotel and Casino

1/10
Beware
Submitted by: Rose in 31/07/10
  • Age Group: 5160
  • From: United States
  • Traveller type: Mature Couple
I would never stay here again. Room assignment fiascos resulted in many many hours in their long lines at the front desk and 5 different room assignments. First room we walked in on another guest in their room (we were given keys that worked). One night our room was not even cleaned. One night our keys wouldnt work because they evidently thought we were in another room. Bill at check out was messed up. Many other complaints too numerous to mention.
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1/10
Beware
Submitted by: Jami in 19/07/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
We had many terrible experiences during our five night stay here. Overbooking our suite that we had prepaid for (which caused us to have to bounce from room to room during our stay) Our first room with a phone that rang every 5 minutes, second and third night moved to another suite on the so called "quieter, more modern, nicer West Wing" OMG first of all you walk a very long way to get to these rooms. The hallways are dark and dingy to get to this area. After a very hectic day and going on little sleep due to the phone in the previous suite keeping us up most of the night, a long haul with luggage to the West Wing, they "oops" locked us out of our room. The suite was small, dark, dingy no view, and worst of all it smelled. We spent our wedding night in a room the smelled like sewer! The smell got so bad it woke us up. To give you some idea of the intensity if this smell, go find a well filled port-a-potty and stick your head down into the toilet. Whatever the source of this smell is, its obvious that they have some major problems. The smell seeped from our one and only vent in the room as well as from the drains. We spoke to another guest who had the same issues. When speaking to manager, they gave us a baffled look as if they were unaware of the issue (bullshit) This seemed to be the popular response to complaints. By the time we got to our last room we were exhausted from lack of sleep, moving of luggage back and forth we were cranky and pissed. After all this hoping to catch up on some rest and get a later check out time, we were told "No, we are overbooked" It was a Tuesday! The whole experience sucked as did the staff!
1/10
Don't book MGM Grand Las Vegas from the web
Submitted by: FW in 07/07/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Relaxation Seeker
If you book with online promo with MGM Grand LV you can end up like we did and get moved more than a mile off from the strip, and they don't care about you or your vacation. When we got to the hotel to check in, the line was 20 people deep clear across the entire lobby, we waited in line for over an hour and while we were in line we were wondering why it was taking so long for it to move. Then when we finally got to the front desk clerk it became all to clear why the line was moving so slowly, many people (including us) were getting bumped to some crummy hotel miles away from the strip. I did my best to complain and demand that we don't get moved but all the managers would say is that they reserve the right to bump us to any other hotel they choose, frequently saying to us “I completely Understand” so after complaining for 20 minutes it was very clear that we had no choice. We had to ask for money for the cab to take us to our new hotel and we had to fight for some sort of compensation which turned out to be $50.00 credit for a food room charge but no matter what they offered it could not make up for halving to go somewhere we didn't want to stay. For us our itinerary was ruined most of our two day stay was spent complaining to hotel management standing in long lines and being told by hotel staff that we complained to “I Completely Understand”! We also called up United Escape reservations and told them out plight, the lady called up MGM but she could not help us and basically told us the same story the MGM management told, neither United Escape nor MGM cared about us. On the second day we checked into the West Wing room and check in wasn't until 3PM. When we finally got to the room it was like a modern mausoleum, it was dark, small, air conditioner barley kept up with the heat, no inside door, the bed was too stiff, also, in the morning the housekeeping just let herself into the room while we were sleeping waking us up at 9AM.
7/10
Don't stay in the standard tower rooms
Submitted by: Eddy in 20/04/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Pleasure Seeker
This was the first of my 2 trips to the MGM. The tower rooms are definetly 5 star, more like 3 stars. Any hotel in vegas that has shower/tub combos, deserves no more than 3 stars. Room was average.
7/10
5 Star? Are you joking?
Submitted by: Eddy in 20/04/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Relaxation Seeker
Don't let my title fool you, this is a nice hotel, but not 5 star. The hotel is very big and very complicated to get around, especially if you are in the West Wing. This was my second stay at the MGM, and a little better than the first. The West Wing rooms are much smaller than the Tower rooms, but also much nicer. They are very modern and although small, very comfortable. The T.V. in the bathroom mirror was nice. All the West Wing rooms have showers only and the bathroom does not close off to the rest of the room. I can't comment on the staff, as I never saw anyone for the entire 5 days I was there. All in all, a nice 3 - 4 star hotel, but not 5.
7/10
Big, but basic
Submitted by: Jo in 07/10/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
The MGM is better located now that the monorail has opened. It makes it easier for getting up and down the strip. The room was large (although we did have a suite), but very basic. There was no tea/coffee making facilities, or even a bar in the fridge. The fixture and fittings were quite old and dated but generally a good hotel. The beds were comfy, and the staff friendly. Plenty of facilities within the MGM, and the pools excellent.
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Historical Traveller Reviews of MGM Grand Hotel and Casino

ll be back to the MGM!

from A TripAdvisor Member
Stayed in the MGM on a non-smoking floor. Check-in girl was extremely pleasant, as was any other staff we encountered. Yes, the hotel IS huge, but we wanted to stay at a 'big' place, not the Motel 6. The walking was well worth it! Room was clean, spacious (really liked the safe-in-room, marble bathroom), not exceptional, but I wanted to be out enjoying the city! The Grand Buffet was the best I've ever had, with lots of choices. Casino was roomy, clean, and catered to us 'low-rollers' just like we were the big boys.The accessability to New York, NY, the Tropicana, Excalibur, and tram to Luxor and Mandalay Bay was a real plus - when the new tram is done to go up to the top of the strip, I'll be baffled as to why not to stay here.Wish we had had more time.... lots to see and do! And that's just in the hotel! It's been a month, and me and the new wife (Vegas 2/14/03) still want to go back every day!

It was just Grand!

from YoostonTX
From January 2002...GOOD: Great place to stay in Vegas! Great location, affordable, lot's of places to eat at a good range of prices. They even bumped us up to a suite for free just because they were out of non-smoking rooms.BAD: Got tired of the stupid Carrot-Top commericials.Studio 54 was a blast - except it really irritated me when I couldn't get a glass of water. You have to buy the bottled water. Other than that I danced the night away!Some tips for a Vegas first timer:DO NOT keep gambling just because you're waiting for a drink. That's what they want you to do!Breakfast buffet @ MGM not that great.Top Hat video blackjack is your best bet!Brown Derby is $$$$ but really worth it if you got the dough.There's a tram that goes to Bally's - very helpful.This is kinda wierd, but the water really irritated our skin - we had red blotches and dry patches after showering. May have just been a one time thing.Go to the piano bar in New York, New York. It's a great place!Go to In & Out Burger - it was the best meal I had in Vegas!

Great Hotel

from A TripAdvisor Member
We just returned from our first trip to Vegas and , judging from our stay at MGM GRAND we will be back. The rooms and the service are excellent. These people know how to make you feel welcomed. If there is anything you need they will go far and beyond the call of duty to see that you get it. I would diffently recommend this Grand Hotel to anyone.

Too Big

from A TripAdvisor Member
This place is way too big. It took our family and I 20 minutes to get to the front door. Dont stay in the Emerald Tower the room are small and junky.

Great place to get married!!

from A TripAdvisor Member
My new wife and I decided to get married in Las Vegas, we almost did it last April at the Excaliber, but decided to wait and do it at the MGM GRAND instead. We are glad we did, we waited till Super Bowl Sunday (One hour before kick-off) The people at the Forever Grand wedding chapel where the best. Very polite and professional. The restaurants in the MGM are the best, we tried them all!!! the only bad review I will give the MGM is the bar at the sports betting area. Bad service. Overall, the MGM GRAND is my Hotel of choice, We will be back next year for our aniversary, SUPER BOWL SUNDAY. Dave & Patty Schwab, Jackson Hole,Wy.

viva las vegas

from A TripAdvisor Member
i just got back from the mgm last weekend. this was my third time in las and second time staying at mgm and everything was perfect...besides the rainy weather on the first night. we stayed in a king suite the bed was HUGE and there was also enough space in the room for friends to come over and wait for me to get ready. the housekeeping staff was very friendly and always on time. the food was really good...go try the clam chowder at emeril's fish house..it's to die for!! also try the soft shelled crab at grand wok and sushi bar...yummy!!! we went to watch sigfred and roy at the mirage...go see it especially if you like animals like i do. as well if you have the chance to go down and check out the old strip it's quiet different and the canopy is really neat the show goes off every hour. if you like shopping at belz go check out the fashion outlet mall in primm....it futher (45 min ride or so) but its worth it and they have everything there. i figured that 4 days isn't enough to see EVERYTHING!!

Great Hotel!

from Cristina444
We stayed there for 4 nights and had a great time! Hotel is huge...nice to walk around, lots of places to go and visit. Grand Buffet is awesome..

Great Hotel

from A TripAdvisor Member
My husband and I have been to Las Vegas and stayed at two of the hotels and it was fine. Reading some of these negative messages about MGM made me laugh. People who don't get what they want trash everything. MGM is one of the best hotels on the strip. We have NEVER had "rude" or "tired of their job" attitudes when we visited and gambled there. If you don't like the hotel, don't bash it. Just keep quiet. How rude! We love it and we cannot wait to stay there in March. I feel pity for all those who feel they have to trash a wonderful place. I pray for you all.

My favorite place

from A TripAdvisor Member
Stayed there twice, make sure you at minimum go for the Grand room, very nice marble bathrooms and large living area at only a few bucks more than the cheapies. Just a fantastic place to stay, great places to eat at reasonable prices. Spent the entire day there when it rained, much to do. The Mexican restaurant in the lower level is wonderful for a late dinner and the shuttle to the other end of the strip runs from there as well. You will not be sorry.

t rate this Hotel!

from A TripAdvisor Member
I first visited Las Vegas a couple of years ago and stayed at Treasure Island. On my return trip last month staying at the MGM I realised that I had been spoilt. When we checked in the staff weren't helpful, they could only offer us smoking rooms on the second floor and yes they were miles away from the elevator! We booked as a group and upon check in took a credit card swipe and assured us that it was just incase we left without paying. We found ourselves locked out of our room 4 days later because they had maxed out our friends credit card!, what a mess were not slighty concerned or apologetic. The phrase that was used was "you dont understand our system" The casino only catered for high bets and we ate at one of the restaraunts only to be ushered off after an hour because they were catering for a wedding party! The room smelt of stale ciggarette smoke and the towels were inadequate (tiny). No coffee making or minibar/fridge in the room. This hotel had no atmosphere, the staff were unhelpful and I would not return there.

Top Local Tips for Las Vegas

Vegas Baby! Have a great brunch at Bellagio's and walk around the hotel and shops. At the other end of the spectrum - get your 99 cent margaritas at Bill's Gambling and also enjoy the band and entertainment at Carnival Court.

Take a Taxi I heard young women (this is July) moaning about the heat. Let's see...we're in the Mohave desert...it's summer...well, yes. It will be hot there. Don't go for a stroll! Save up enough to take a taxi EVERYWHERE! Yes, it adds up, but it is so worth it. You don't have to worry about that third mixed drink; you're not driving. The taxi drivers know what they are doing, and they are air conditioned. One warning: once we went to dinner in a restaurant off the Strip, and we had to walk the whole mile back. Taxis only exist on the Strip and at major casinos (like the Rio) that are near the Strip. If we had it to do over again, we would never leave the Strip at all, aside from the half-day we splurged and rented a Corvette!

airport departures be there at least 2 hours before your flight!

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  • Address: 3799 Las Vegas Boulevard South - Las Vegas - Nevada - 89109 - United States
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8.0/10

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