Not even deserving of a rating of "one", This place is total dump!! Do not stay at this place. Dirty room. No garbage, clock, coffee maker. Shower didnt drain. Carpet was so dirty it made feet black and was coming up all through out room. You can hear other hotel guests next and above you.
20 out of 20 readers found this review helpful
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You would be happier sleeping under a freeway overpass.
REALLY.
23 out of 23 readers found this review helpful
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The front desk staff are very casual and rude, including the manager. There was no such thing as customer service with the reception staff. There was certainly a lack of drive and motivation. HOWEVER there was a flicker of hope in the Hotel, and that was the shuttle drivers (Bruce in particular). He made up for some of the lazy and rude behavior of the front desk staff. As a result, my family, friends and anyone else I know and meet who are about to visit Las Vegas from NZ or Australia, I would make very clear to them just how we and 3 other groups whilst staying at the HJ at the same time were treated. This experience has turned us off Howard Johnson hotels period. Stay right away from there.
30 out of 30 readers found this review helpful
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I made reservations on line and they charged my cc but there are no reservations. Trying to call anyone is a nightmare. I have never met such rude people in my life. Spend the extra money for a hotel not a what ever this is called. I will NEVER deal with a HJ ever again!!! DO NOT STAY HERE!
29 out of 29 readers found this review helpful
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We will never stay at this hotel again and we would strongly recommend that no one go there!! First, we were never picked up at the airport and were forced to take a taxi. We called the hotel from the airport and let it ring 35 times. No answer. When we arrived they sent us up to our room and the bellhop could not get the card to open the door, so he simply kicked the door in. Upon entry into the room we noticed immediately that the room smelled very bad, the carpets were all stained and there were no towels and no soap in the room. Typically one would AT LEAST find towels and soap in their room upon arrival. We made several contacts with the front desk, requesting soap and towels, but nothing showed up that night. When we wanted to shower the next morning, we were told that 'when the maid gets them, you'll get them'. Just as snippy as that. Needless to say, we NEVER got our towels or soap. When we went to check out of this hell hole, we told the front desk person about all......
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33 out of 33 readers found this review helpful
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