Imperial Palace Hotel Casino, Las Vegas, United States

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Imperial Palace Hotel Casino, Las Vegas

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Rating

2.8/10
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Official Contact Details - Imperial Palace Hotel Casino

  • Address: 3535 Las Vegas Boulevard South - Las Vegas - Nevada - 89109 - United States
  • Phone: 702 731 3311
  • Email:
  • URL: http://www.imperialpalace.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 2700
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"My husband and I travel to Vegas twice a year. We've pretty much stayed everywhere from top of..."

"Imperial palace has the worst staff. The staff do not know customer service. They give you..."

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Reviews - Imperial Palace Hotel Casino

4 reviews (Showing 1 - 4)
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Rating:

7/10
It's all in the attitude...IP is fun
Submitted by: April in 02/19/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Budget Traveller
My husband and I travel to Vegas twice a year. We've pretty much stayed everywhere from top of the line on down. We spend little time in the room which is comfortable enough and I do like the balcony. Really, the only thing I don't like in the room is the brand of shampoo/soap so I bring my own. The place isn't fancy but it's fun and the table dealers are pleasant...and I've had pretty good luck. Everywhere is walking distance, you have more money in your pockets for gambling and go ahead and let them give you a few drinks...the dealatainers get better and better the more you drink. Get that card....we didn't even spend all that much time gambling here (don't tell...we were going around to all of our favorites) but sure enough...they offered us three free nights. We're going back at the end of March. To sum it up..it's not fancy but winning happens, the staff was fun and responsive, the rooms are fine and the location can't be beat. Have fun!
 
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Rating:

1/10
Worst Services And Worst Staff
Submitted by: Reemee in 04/26/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
Imperial palace has the worst staff. The staff do not know customer service. They give you attitude like if you don't like it just don't come back. The staff and the management do not care about the reputation at all. Even if you complain to the management they would not even investigate and take action. Probably the people work for management barely has high school degree or may be not. They do not have courtesy, manners. The worst I have ever seen in my life. They would rather lie than give customers services they deserve. For instance, the staff at the valet parking refused (Steven) to park the car probably because it was past midnight. I was told that the lot was full. I went right in and found lots of empty valet parking spaces. I parked in an empty space. There was no sign in front of that space (valet or check-in). Steven came right back and told me that I have to move the car. I pointed to him about the empty spaces (valet). He replied that according to the policy he would have to keep 10% empty spaces for the handicaps. I asked him then where I should park. Instead of pointing me towards self parking he replied that you paid for the room and you got the room. We are not liable to provide you any parking. Which was very rude and unprofessional. I was really angry by his attitude. I went to talk to talk to front desk supervisor Nui Kekuewa. His attitude was even worst than Steven. I explained what happened. I asked him how many valet spaces the hotel has altogether and how many empty spaces they have. I told him that if it is more than 10% then they would have to valet park my car. Nui did not have any idea about the calculation. He looked confused. He supported Steven and said that if he says it is full then it is full and he does not want to do anything about it. He probably did not like the way he was caught. I wanted to make a formal complain and asked for the last name of Steven. He refused to give me the name. Then I said that I feel sorry that I checked into this hotel. I also said that I will never come back to this hotel and would not recommend for anybody that I know. Nui replied "better luck next time" "there are many hotels in Las Vegas". I could not believe myself what I was hearing from a supervisor. He does not have any professionalism in his behaviour. I doubt that the higher management would ever read my review and would be courteous to give me a reply. Well, if I do not hear from them in a week or so then my next option would be to go to media or newspaper and complain about how the management discriminate or don't care about the customers. The hotel management don't care about their reputation anyway. So it would not make any difference about how they run their business. They know that people would still come to the hotel and they would still make money. The staff would make some people feel very bad. But they don't care as long as they are making money.
 
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Rating:

1/10
Terrible
Submitted by: Jared Johnson in 04/28/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young & Single
My room was robbed & the Casino did nothing to make me feel better. Was litterally told, "Do you have a credit card, there's a machine over there." Had to argue w/ management to get my room moved. Would not recommend this Hotel Casino to anyone.
 
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Rating:

2/10
Worst hotel ever
Submitted by: Patrice Johnston in 03/29/05
  • Age Group:
  • From: United Kingdom
  • Traveller type:
Worst hotel I have Ever had the Unfortunate experience of staying in. Pull the Hotel down and start again. Well past it's sell by date. Dirty Smelly. Rude Staff Disgusting Rooms All in All Just Awful If you have a Basic Standard of Hygiene Stay Away as they will Not Want to Know You..
 
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