Submission date: 2007-02-14 - Date of Stay: April 2006
Submitted by: April - From: United States
Type of Traveller: Budget Traveller - Age Group: 41 - 50
It's all in the attitude...IP is fun
My husband and I travel to Vegas twice a year. We've pretty much stayed everywhere from top of the line on down. We spend little time in the room which is comfortable enough and I do like the balcony. Really, the only thing I don't like in the room is the brand of shampoo/soap so I bring my own. The place isn't fancy but it's fun and the table dealers are pleasant...and I've had pretty good luck. Everywhere is walking distance, you have more money in your pockets for gambling and go ahead and let them give you a few drinks...the dealatainers get better and better the more you drink. Get that card....we didn't even spend all that much time gambling here (don't tell...we were going around to all of our favorites) but sure enough...they offered us three free nights. We're going back at the end of March. To sum it up..it's not fancy but winning happens, the staff was fun and responsive, the rooms are fine and the location can't be beat. Have fun!
Submission date: 2006-04-26 - Date of Stay: April 2006
Submitted by: Reemee - From: United States
Type of Traveller: Family Traveller - Age Group: 31 - 40
Worst Services And Worst Staff
Imperial palace has the worst staff. The staff do not know customer service. They give you attitude like if you don't like it just don't come back. The staff and the management do not care about the reputation at all. Even if you complain to the management they would not even investigate and take action. Probably the people work for management barely has high school degree or may be not. They do not have courtesy, manners. The worst I have ever seen in my life. They would rather lie than give customers services they deserve. For instance, the staff at the valet parking refused (Steven) to park the car probably because it was past midnight. I was told that the lot was full. I went right in and found lots of empty valet parking spaces. I parked in an empty space. There was no sign in front of that space (valet or check-in). Steven came right back and told me that I have to move the car. I pointed to him about the empty spaces (valet). He replied that according to the policy he would have...Read more
Type of Traveller: Young & Single - Age Group: 26 - 30
Terrible
My room was robbed & the Casino did nothing to make me feel better. Was litterally told, "Do you have a credit card, there's a machine over there." Had to argue w/ management to get my room moved. Would not recommend this Hotel Casino to anyone.
Submitted by: Patrice Johnston - From: United Kingdom
Type of Traveller: N/A - Age Group: N/A
Worst hotel ever
Worst hotel I have Ever had the Unfortunate experience of staying in. Pull the Hotel down and start again. Well past it's sell by date. Dirty Smelly. Rude Staff Disgusting Rooms All in All Just Awful If you have a Basic Standard of Hygiene Stay Away as they will Not Want to Know You..
