Imperial Palace Hotel Casino, Las Vegas, United States

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Imperial Palace Hotel Casino Las Vegas

Traveller Reviews

     Rating

2.8/10

Official Contact Details - Imperial Palace Hotel Casino

  • Address: 3535 Las Vegas Boulevard South - Las Vegas - Nevada - 89109 - United States
  • Phone: 702 731 3311
  • Email:
  • URL: http://www.imperialpalace.com/
  • Official Website: Imperial Palace Hotel Casino
  • Hotel Class:
  • Rooms: 2700

"My husband and I travel to Vegas twice a year. We've pretty much stayed......"

"Imperial palace has the worst staff. The staff do not know customer service......."

Reviews of the Imperial Palace Hotel Casino

4 reviews
Review this Hotel

Rating:

7/10
It's all in the attitude...IP is fun
Submitted by: April in Feb 2007
  • Age Group: 41 - 50
  • From: United States
  • Budget Traveller
My husband and I travel to Vegas twice a year. We've pretty much stayed everywhere from top of the line on down. We spend little time in the room which is comfortable enough and I do like the balcony. Really, the only thing I don't like in the room is the brand of shampoo/soap so I bring my own. The place isn't fancy but it's fun and the table dealers are pleasant...and I've had pretty good luck. Everywhere is walking distance, you have more money in your pockets for gambling and go ahead and let them give you a few drinks...the dealatainers get better and better the more you drink. Get that card....we didn't even spend all that much time gambling here (don't tell...we were going around to all of our favorites) but sure enough...they offered us three free nights. We're going back at the end of March. To sum it up..it's not fancy but winning happens, the staff was fun and responsive, the rooms are fine and the location can't be beat. Have fun!
28 out of 28 readers found this review helpful
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Rating:

1/10
Worst Services And Worst Staff
Submitted by: Reemee in Apr 2006
  • Age Group: 31 - 40
  • From: United States
  • Family Traveller
Imperial palace has the worst staff. The staff do not know customer service. They give you attitude like if you don't like it just don't come back. The staff and the management do not care about the reputation at all. Even if you complain to the management they would not even investigate and take action. Probably the people work for management barely has high school degree or may be not. They do not have courtesy, manners. The worst I have ever seen in my life. They would rather lie than give customers services they deserve. For instance, the staff at the valet parking refused (Steven) to park the car probably because it was past midnight. I was told that the lot was full. I went right in and found lots of empty valet parking spaces. I parked in an empty space. There was no sign in front of that space (valet or check-in). Steven came right back and told me that I have to move the car. I pointed to him about the empty spaces (valet). He replied that according to the policy he would...... Read more
29 out of 30 readers found this review helpful
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Rating:

1/10
Terrible
Submitted by: Jared Johnson in Apr 2005
  • Age Group: 26 - 30
  • From: United States
  • Young & Single
My room was robbed & the Casino did nothing to make me feel better. Was litterally told, "Do you have a credit card, there's a machine over there." Had to argue w/ management to get my room moved. Would not recommend this Hotel Casino to anyone.
33 out of 33 readers found this review helpful
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Rating:

2/10
Worst hotel ever
Submitted by: Patrice Johnston in Mar 2005
  • Age Group: N/A
  • From: United Kingdom
  • N/A
Worst hotel I have Ever had the Unfortunate experience of staying in. Pull the Hotel down and start again. Well past it's sell by date. Dirty Smelly. Rude Staff Disgusting Rooms All in All Just Awful If you have a Basic Standard of Hygiene Stay Away as they will Not Want to Know You..
30 out of 30 readers found this review helpful
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