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| Submission date: 2005-06-17 - Date of Stay: February 2005 |
| Submitted by: Robert Garrity - From: United States |
| Type of Traveller: Mature Couple - Age Group: 60 + |
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| Worst hotel experience ever! |
| We will never stay at this hotel again and we would strongly recommend that no one go there!! First, we were never picked up at the airport and were forced to take a taxi. We called the hotel from the airport and let it ring 35 times. No answer. When we arrived they sent us up to our room and the bellhop could not get the card to open the door, so he simply kicked the door in. Upon entry into the room we noticed immediately that the room smelled very bad, the carpets were all stained and there were no towels and no soap in the room. Typically one would AT LEAST find towels and soap in their room upon arrival. We made several contacts with the front desk, requesting soap and towels, but nothing showed up that night. When we wanted to shower the next morning, we were told that 'when the maid gets them, you'll get them'. Just as snippy as that. Needless to say, we NEVER got our towels or soap. When we went to check out of this hell hole, we told the front desk person about all the problems we had been having and all that was offered was a 'sorry'. She didn't offer to compensate us, she didn't offer to find out who had failed so miserably on the customer service or contact a manager. Nothing. And when it came time for the bill, we had to fight the front desk person for a copy of it. We definitely didn't understand that. Our advice: Avoid this hotel like the plague!!!! |
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