Fairfield Grand Desert Resort Hotel

, Las Vegas, United States
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Fairfield Grand Desert Resort Hotel

, Las Vegas
265 E Harmon Ave - Las Vegas - Nevada - 89109 - United States 702-691-2600
527 Traveller

Reviews - Fairfield Grand Desert Resort Hotel

Historical Traveller Reviews of Fairfield Grand Desert Resort Hotel

NOT the best staff over-all

from A TripAdvisor Member
After reading several of the reviews my conclusion is that on the right days all the staff is courteous and helpful and on the off days the staff is rude and unhelpful.

- When checking in, the concierage ignored us and continued to stand in a group and chat amongst themselves. We finally found our own luggage cart - then one of them came over to help after we had most everything loaded. We told him thanks, but we had it all loaded already - he was 'very rude' and walked away.

- THE WORST experience was at breakfast in the little cafe by the pool. The staff behind the counter taking orders were very unorganized, VERY RUDE, mixed up orders. All the unused tables were 'dirty'. We asked if someone could clean one up for us and her sarcastic and very unprofessional response was, "WE ARE VERY BUSY AND ONLY HAVE SO MUCH HELP".

- The staff behind the check-in desk was also very rude and unfriendly - at least a smile would help! They were also not helpful on giving information.

- The sales staff was "VERY" friendly and personable - they were trying to sell something.

On the whole, the Grand Desert is a beautiful resort. Our rooms were very nice with everything we needed. The kitchen well equipped. The pools are beautiful. But in the most important aspect, staff and service, they are lacking.

Horrible Mean Staff

from A TripAdvisor Member
I agree with another review here about the horrible service. It is really hit or miss. The place is beautiful. The location is ok. Some of the staff are great. The front desk was great and of course, the sales associates were so nice but the concierges! Oh my gosh. RUN FROM THESE PEOPLE. They were rude, hostile to me and my family. We had rented a scooter for my disabled Aunt through a national company that dropped the scooter with them. When we went to get it they were visibly angry that we had not gotten it through them and rude about it. On another occasion a male concierge (I'll withhold his name) starting yelling at me in the lobby over a casino voucher. We were told at least one pool would be heated. No such luck. They were both freezing. My family goes to Vegas every year for Thanksgiving. We won't be going back here. We're trying The Carriage House this year.

t have been better!

from A TripAdvisor Member
We arrived at 3:00PM on 9-17th exactly at check in time and at first it appeared we were in for a long wait in a long line. We got in line and began our wait. Within 2 minutes one of the staff appeared with complimentary bottles of ice water for us and the line moved suprisingly quickly.The check in staff was quick, courteous, and helpful. Our room (a 2 bedroom suite) was immaculate and fully stocked in the kitchen. We had everything from potato peelers, blender, coffee maker, ice maker, to electric mixer. The only request we had during the visit was for more pillows and they were delivered within 10 minutes of our request. Every staff member we encountered was extremely outgoing and friendly. Even though this is a time share we were NEVER hounded or even asked to sit through their presentation. I would definitely stay here again.

Should have stayed at motel 6~Rude and NO HOT WATER!!

from A TripAdvisor Member
Me and 3 other of my friends found this Hotel through Orbitz.com. Orbitz faxed our booking to another hotel, which was ok because when we called Orbitzs they were really sorry and very nice. This resort was not. the front desk attendant was very rude and acted as if we had done something wrong.

We had no hot water in our room. I called front desk to let them know. We took cold showers that day. Second day there was still no hot water, when I calle dto complain again the "Manager" was very rude, kept speaking over me and did not even apologize. She said it was my fault for not calling them back again to let them know. They did not even have anyone to come up to check. I would never stay at this resort again. We would have done better at motel 6. They say customer service is important to them but in no way did they show this during our stay.

Enjoyed the guest activities!

from miztravel
We stayed here for our anniversary in August. During our stay, we took advantage of and enjoyed the majority of the guest activities. In particular they had outstanding daily fitness classes and a computer room. The staff was very helpful. Found that we had to get a rental car the shuttle stops running early in the P.M.

The best place in Vegas to relax and have some peace and quiet

from madisondrew
We stayed here the week of August 9,2004. Best choice you could make in my opinion. Just off the strip w/ free shuttle to the strip. Fairfield has never dissapointed us and we will return to this resort in the future. The rooms are huge w/ a full kitchen and everything you could want or need they even have a store on site w/ the essentials. After a day on the strip the pools and jaccuzzi were a nice way to unwind.

Very nice property and friendly staff!

from majsaj
We spent five days in July 2004 at this property. It was very nice. Our room was spacious, clean with an upscale decor. The staff were friendly, especially those in the activity centre. We booked our stay through a web site with no obligation to attend a timeshare presentation - and nobody bothered us to do so once we got there. The property had two large pools and three hot tubs - all well maintained. The pool area was on two levels with the adult pool on the upper level and a free-form family pool on the lower. Plenty of chairs and pool towels were always available. The complimentary shuttle service from the resort to Harrah's (mid-strip) was very convenient. We walked two mornings to the strip from the resort and it took approximately 10 min. In the summer heat, walking back mid-afternoon, was too hot. I would advise people to take the complimentary shuttle back to the resort at night, since a lot of the lots along Harmon Street were under construction and would be deserted at night. The resort also offered an evening shuttle trip to the downtown strip to see the Fremont Street Experience. This only cost us $5.00/person round trip - a great deal! We have stayed at three Fairfield properties, and this one by far is the most beautiful.

A Real Find

from A TripAdvisor Member
We stayed here four nites. Found it on the internet, booked it on the phone. I cannot recommend this place more highly. Two bedrooms, 2 baths, LR, full kitchen (w/ dishes, toaster, blender, microwave, etc., etc.) The rate was excellent (fourth nite free; probably due to August timeframe--It was HOT (108) in Las Vegas). Shuttle to strip every 15-20 min.

Many, many activities: Free popcorn/soda/beer nite at bar; DJ and blowup jumphouse at poolside afternoon; shuttle to Fremont street; free Gameboy lent to my 8-year old for stay); etc.

Two large, nice pools. These were actually 4-5 feet deep! (If you talk to the casino hotels with the beautiful winding streams, "swim up" bars, landscaped-islands-in-the-middle pools, you will find that in LV almost all pools are only three feet deep! I don't know where they got that idea, but I personnally like to have the water at least reach above my waist when swimming or playing with my kids.)

Staff was top rate. My phone requests resulted in a knock at the door almost before I hung up the phone. Although this was a much-toured timeshare facility, at no time did anyone even remotely suggest we listen to a presentation. Oh, yeah, did I mention the view - 15th floor looking out at the Strip. I'll look for this place again next time in Las Vegas.

Gorgeous!!! LOVED IT..

from A TripAdvisor Member
This was my husband and I first time in Vegas. We were celebrating our tenth anniversary and we could not have stayed at a better place. The resort is absolutely beautiful!! we had a 1brm deluxe which had a spacious living rm, dining room, kitchen and a Master bedroom with a whirlpool tub. We could look out of our window and see the strip, which was only minutes away but i would recommend catching the shuttle or renting a car. We got to see the Red rock and Hoover dam. It is breath taking.... My husband and I are planning our next trip back to Vegas real soon and we will be staying at the Grand desert resort again... Also the resort has plenty of amenties on site..

Vacation a Handicapped

from lindapb
My husband and I had a 1 bedroom deluxe which not only included a full kitchen, a washer and dryer, a king bed and a great jetted tub. The furnishings were very comfortable and I felt very much at home since having a broken foot limited my carousing on the strip. Fairfield knows how to treat their guests. I can't wait to go back.

Top Local Tips for Las Vegas

Purchase a tram pass. We found it really beneficial and fun to take the tram to all the other casiinos. The tram stops at various points along the strip allowing you to checkout all the casions without having to pay for taxis and walk for miles. It also takes you down to The Las Vegas Convention Center, and the Straosphere which is located quite a ways off the central area of the strip among other stops along the way. It is also quite fun to ride on it and it is very clean and safe. It runs every 6 minutes. There are also several packages available to purchase your tickets. You can buy 3 day all access passes, one day all access pass, to simple ride passes to your destination. We purchased our tram passes at the vending machine that sits next to where you board and get off the trams themselves. They are very convienent and very easy to use. The cost of our unlimited ride pass for one day was ten dollars. I wish we would have learned about this at the beginning of our stay.

Attractions.... Hoover Dam is good....head out towards Boulder City and eat breafast at the Coffee Cup Cafe. After the Hoover Dam head to the Valley of Fire and take a few short hikes along the way. Another day head out to Rhyolite, an old ghost town...on the way eat Breakfast at the Ensanada Grill.....then if you have the time and don't mind, go on to Death Valley...eat dinner at the Crowbar cafe..... while in Vegas you have tons of stuff to do on the stip. Go to the Voodoo lounge at the top of the Rio, and look at the sights from the 52nd floor.....another night have dinner at a WONDERFUL place called the Artisan Hotel, the ambiance there is worth the dinner and it isn't far from the strip. Some shows.....Mac King afternoon magic show, "O" at the Bellagio (we were next to last row from the top and it was still fantastic, for the adventurous...a raw and uncensored hypnotist show in Paris called Anthony Cools (absolutely NO children!!!!!) you will laugh yourself silly..

Stay off the strip not on it! Its better to stay right by the strip than to stay on it if you want to get any rest whatsoever. The traffic and noise on the strip is too much.

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  • Address: 265 E Harmon Ave - Las Vegas - Nevada - 89109 - United States
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