Submission date: 2006-01-11 - Date of Stay: January 2006
Submitted by: Mayday - From: United States
Type of Traveller: Business Traveller - Age Group: 41 - 50
Not worth to stay!
Online reserved 3 days and paid a room one month ahead for $300 a day, when check in found out walk in only charge $199 a day. They won't reimburse the different to me, when I said cancel the room then register again; they said cancel room need 48 hrs ahead, even told me some people even paid more than me! They are thieves! Room size even smaller than Aladdin hotel.
Submission date: 2005-10-06 - Date of Stay: April 2004
Submitted by: Jo Avery - From: United Kingdom
Type of Traveller: Young Couple - Age Group: 31 - 40
Fantastic
Firstly an excellent location in the middle of the strip. Fortuantely we were upgraded to a suite which was fantastic. The staff were very friendly, and polite. The room was fairly modern and clean. The features were just what you would expect from a 4 star hotel, bose stereo in room, electric curtains, spa bath, and steam shower. Plus a well stocked mini bar. My only complaint was we only stayed for 2 days and all the restaurants were booked full so we weren't able to sample the fine cuisine except by calling room service.
Type of Traveller: Young Couple - Age Group: 41 - 50
Excellent value for money
A stunning hotel in a stunning setting, excellent value for money (try comparing it to London!!) Beautiful, a grown up luxury hotel, in a fantasy land called Las Vegas!
"While in the possession of the bellhops after check-in, items were stolen out of my bag, including a brand new $175 MP3 player. After being put in touch with their ""Risk Management"" office (which apparently sounds better than the more accurate ""Crime and Theft"" title), I was strongly led to believe that I would be reimbursed for my loss. After leaving the hotel, I was then told on the phone that I would receive a written response from them, but I never did. Now my contact Janet in the Risk Department won't even return my calls. We also reserved a pool cabana well in advance, and even put a deposit down on it. We were told upon check-in that the cabana was ""no longer available,"" which obviously means they just decided to give it to someone they considered more worthy. With all the good choices in resorts in Vegas, why choose this dump?
