The Ritz Carlton Lake Las Vegas Hotel

, Henderson, United States
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The Ritz Carlton Lake Las Vegas Hotel

, Henderson
4 star

Rooms: 349

1610 Lake Las Vegas Parkway - Henderson - Nevada - 89011 - United States Hotel Website | | 702-567-4700
231 Traveller

Reviews - The Ritz Carlton Lake Las Vegas Hotel

Historical Traveller Reviews of The Ritz Carlton Lake Las Vegas Hotel

Bad Service, OK Hotel, no nightlife

from Peafox
I stayed at the Ritz Carlton Las Vegas for 2 nights at the club level. We stayed at the Ritz because of our great experience in Key Biscayne. This resort is not up to par.

We left our personal belongings at the pool while we went to lunch and they were in the trash when we returned 45 minutes later. The lifeguard that was sitting right behind us didn't see anything. Not very observant for a lifeguard.

We were asked if we'd like "free coffee, tea or orange juice" at the entrance bar. My boyfriend said that he would take a glass of oj and she rang us up for around $5. Not free as she stated.

Club level said they don't serve alcohol at 11:a.m when we asked for a glass of champagne. After 10 minutes, she came out to set up a wine bar and gave us our champagne. Apparently, there were 3 hosts working at the club level that weekend. Nobody introduced themselves to us the entire time. We went to each presentation.

We asked to talk to a manager while we were there. Nobody returned our call.

If you want to stay in Henderson, I would recommend the green valley ranch. Otherwise, stay on the strip.

What a mistake . . . Staying by the Lake

from esposch
My wife and I just returned from a week’s vacation at the RC Lake LV. We have visited LV twice this year and in the past we most frequently stay at the Four Seasons. We chose the RC because of the availability, its location near two golf courses, the spa reputation, and their recent accolades. We have always been impressed from our stays throughout the Ritz U.S. and the Caribbean properties and thus, have certain high expectations. This one was very different (in a bad way). We are not the type of people who complain but this review had to be written.

We booked a Club Level Room. When we arrived, we were told that we were upgraded. I guess the upgrade provided a lake view but we expected something different. It was not a suite. If we wanted a suite they were available but for an additional charge. This was not consistent on how we have been treated by other Ritz properties especially when the hotel was not near capacity. After the long walk from the lobby, we entered Room #2528 and we were disappointed by a number of things. First, the room was tiny and although the lake was beneath us, we overlooked an active construction site. The closet door could not be opened if you wanted to walk to the bathroom. The carpet was filthy and had stains throughout. (This was also true about most of the carpets throughout the hotel which were also very worn out). We found cigarette ashes near the window. The walls were covered with black marks. The bathroom was a good size and decorated in marble. Hot water was scarce and the water pressure from the shower was terrible. Also, the towels were not the usual large, fluffy cotton ones. Ours were often tattered and one day, we found one that was completely ripped in half on the bottom. The bath amenities were also very average along with a very small safe. Not what we expect to find at a Ritz. The other issue was the lock on the door which was problematic throughout our stay. When we asked for assistance when we were locked out, we contacted a representative from the club lounge. Instead of her saying “I will call maintenance”, said “You need to pull it real hard towards you and then slip in your key real fast.” Again, instead of taking accountability for a problem, she passed it on to us as if we didn’t know how to work a hotel door. Everyday between 4-5 PM each day, housekeeping wanted to turn down the room for the evening. I found this very intrusive and strange since the room was completely vacant every evening after 7 PM while we were out. Some days they never even came back to perform the service.

Cushion chairs and umbrellas were numerous surrounding the spacious pool. However, the service was awful. It was not uncommon to find the beach towel racks and water coolers empty. No one greeted upon arriving at the pool nor offered any assistance with drinks or food despite seeing several lifeguards and what seemed like pool attendants just talking among themselves. One day, we were told that the wait staff “called out sick” so we essentially went without service those 2 days. If you asked for something, it was not provided, and after a lengthy wait, we had to go to the pool cabana to order our own food and drinks. Unacceptable! On another occasion, we flagged down a young female Ritz employee and asked for a menu. After waiting 10 minutes with no menu, we finally tracked down another employee who begrudgingly took the order. “No tray to eat on, just use your lap.” Here you will not find pitchers of ice water, complimentary fresh fruit, Evian sprays, or cool towels like you will at the Four Seasons.

We took advantage of the daily food and beverage presentations in the Club Lounge which offered various light hors d'oeuvres and snacks. The bar service was good. We ate breakfast each morning in the Medici Café and Terrace. Be careful of the word terrace because despite having a number of available tables outside, the hostess for some reason won’t sit you there even if you request it. (They must be reserved everyday for VIPs.) Along with not being accommodating, the hostess was also not very friendly. One day, we were waiting to be seated at her stand for five minutes. Upon seeing us standing there, a waiter finally came over and seated us. We then waited another 10 minutes with empty glasses and ready to order. The hostess approached us and didn’t apologize but questioned how we “got past her.” No apology and no service was offered but rather just two questions – Name? Room number? It is important to know that there were only three other tables eating at that time so we could not understand the poor service. The breakfast menu was good but we were very disappointed in the Sunday brunch menu since it only had one breakfast item.

I played golf at “The Falls” twice during my stay. Reflection Bay is closed this time of year for overseeding. Construction has taken over the front nine completely. Huge construction trucks roll right past you kicking up dust and spewing diesel fumes. The back nine is still in tact and has several challenging and picturesque holes. There is a small discount from the inflated green fees if you stay on the property but I recommend going elsewhere until the construction is completed.

The spa and exercise facility is fabulous. Top notch services in a luxurious setting. The staff was magnificent. My wife remarked about the renowned, La Culla treatment, as “just blissful.”

The most disappointing aspect of our stay was the service. From the moment we checked in, we did not feel like a valued customer like we normally do when visiting the Ritz and other luxury properties. From waiting too long for the shuttle buses to/from the golf course, to ordering breakfast, or drinks and lunch at the pool, simple tasks were not fulfilled and seemed like a problem every time. I can say, however, that the spa staff, concierge, and valet were professional and delivered the expected level of service.

Did not Meet Expectations
Overall, the RC Lake LV sits in a beautiful desert setting (except for the rooms now which overlook the construction zone). However, we would not recommend it to anyone that loves to be pampered with luxurious service. Instead, look at the Four Seasons Las Vegas. The FS is not only miles away from the Lake but miles ahead in the way they make you feel.

I welcome any questions you may have and I will be glad to share any other experiences with anyone that may be thinking of traveling to the Ritz Lake Las Vegas.

s Best

from sivyaleah
My husband and I celebrated our anniversary at the Ritz in Henderson this past April. Everything about this resort is first class and if you don't mind paying for it, is worth every penny. It was the first real first class hotel I'd ever stayed in and it sure will be hard to go backwards after this experience.

First of all, the property is magnificant. The Ritz sits on Lake Las Vegas, which also has a small italian style "town", restaurants and such. Our room was large and very luxurious, down filled Frette bedding, marble baths, great views (ours was of the mountains) and everything in the room worked exactly as it should. They have a fabulous spa on the premises (which we indulged in twice for couples massages - our anniversary treat). There is a casino pretty much on site which isn't the most happening place but if you need a fix, does the trick nicely. Lots of families with children, but you'd hardly know they were there. A lot of business travelers as well.

Service was impecable, as you would expect from the Ritz. Very accommodating staff, pleasant and courteous.

Meals were very good tho pricey as you would expect. After a couple of days of paying $40 for breakfast we found that the casino had a restaurant, which was very good and half the price of the Ritz. We almost never order from room service, but there were a couple of days when we got in late and were too tired to do anything else, and I have to say the food was really good.

Our only food complaint was the evening we ate dinner in their restaurant which was highly rated and that past year had won some important pastry competiton - we were really looking forward to the meal. Unfortunately, whether it was a combination of our being totally TOO relaxed from our massage a couple of hours prior, or the way too slow service, well, we were bored out of our minds sitting there. The room is lovely, and who ever thought I'd complain about a cushy dinner chair but it was making me fall asleep being there. Dinner was served too leisurely for our taste. Also, the meal itself was just ok, not the high-level experience we thought we'd be getting. Appetizers were so-so (I could have done it myself) and my dinner, a veal chop, was drenched in a sauce that I couldn't figure out what it was sopposed to taste like and, it arrived luke-warm. Hubbies steak was quite good but was just a steak. By the time we finished our entrees we'd been there nearly 2 hours and decided to skip desert and just eat the chocolates on our pillows instead LOL. It was also very pricey, nearly $200 (with wine) and we felt a bit cheated by the experience. Again, it just could be our frame of mind that evening, who knows.

All in all tho I highly recommend staying here if you don't want the noise and lights of the strip to sleep by, and enjoy getting out of town and exploring further along. We would stay here again but probably would skip our meals and eat elsewhere next time.

Relaxation at its best!

from A TripAdvisor Member
Quiet, peaceful, pampered...this is the experience at the Ritz Carlton in Lake Las Vegas. It is more like being in a Palm Springs resort, with the nightlife a 25 minute drive away. If you are looking for the constant action of The Strip, this is not the place for you. If you want a place to relax, sit by the pool, exercise and receive spa treatments this is the place for you. The property is beautiful and quiet. If you want to visit the strip, it is only a short drive away and when you return it is like entering another world. There is a small casino in the "ski-like" village adjacent to the hotel, along with a few shops and resaurants. The village is still filling up so don't expect to find everything you need, unless you need a casino and some gelato. The club level is terrific and the food presentations (5 per day) are excellent. It is well worth the cost for club.


from A TripAdvisor Member
We love the Las Vegas area, been many times, just tired of the strip. So stayed at this first class accommodation. We were upgraded right away to a lake view, very peaceful. The restaurant and service perfect. Would have liked a little more going on in the village, but that isn't the hotel's fault. Grounds and staff, the best, would stay again and recommend. Rooms beautiful, and clean always.

unexpected treat

from A TripAdvisor Member
We spent two nights at the Ritz earlier in the year. All I can say is fabulous. The rest of the time was spent in The Alladin which we also enjoyed. What fun to combine two good hotels


from sammy4646
Not too thrilled for a Ritz. I would rate this expeience as average at best. You can do better at other locations in Vegas.

Stayed at Club level and the rooms were not well insulated....

Had a relaxing time

from A TripAdvisor Member
We just spent 3 days at the Ritz -- We had a very relaxing time which is the reason we went there. The hotel is very nice and quite. They have a good pool area with very nice staff to wait on you (but if you wait shade get there early). The only real disappointment was the lack of restaurants. The hotel has a nice restaurant but a little pricey breakfast for two was around $40. The Casino has a bar that you can get snack type food and the cafe which had good food. We had read a review of the MonteLago Village and there was to be several new places opening in the spring -- well they aren't open!!! Como's has good food and there was a little cafe that had a limited menu but good food. So if you are going to be there for awhile you might want to look into the "Club Level" at the hotel. If you are going to be there on a Saturday during the summer don't miss the Jazz on the Lake there is a different Jazz band playing at an outdoor stage. There is a nice grass area to sit -- bring a picnic a blanket and enjoy the music from 6 to 9 pm. The area is very quite so if you are looking for a lot of action stay in Vegas!!!! We will come back.

you can not believe

from A TripAdvisor Member
My family and I went to have a fun weekend. The hotel is wonderful, the club level great. The food at tthe hotel was also great. I am not a fan of the food in Vegas, we were so surprised. The staff is wonderful they couldn't do enough for us. Our suite was very nice overlooked the lake. The casino was small . A nice place to eat,drink and be merry

may 2003 mercedes benz sales 4 day sales meeting

from A TripAdvisor Member
I attended a Mercedes Benz sales meeting at the Ritz on lake Las Vegas in May 2003.There were about 100 sales managers and their spouses.We have been all over the world on vacations and busines,and i can truly say that the staff,the facility,the food,and the setting was fantastic !! We are planning a return visit in the near future.My wife enjoyed the spa,and being "off the strip"but only a 20 minute shuttle in a beautiful custom bus.I have been to Vegas 32 times,and i rate this facility at the top of my list.The casino had just opened when we arrived,it is very warm and well done.

Top Local Tips for Henderson

Want to save on breakfast? The Feast Buffet at Green Valley Ranch (about 15 minutes from the Ritz) is a great value ($8.99 for adults, 1/2 price for kids [8 and under I think]) with better than average breakfast foods.

Rental Car Definately get a rental car. Taxi's are expensive and you don't want to pay high prices everytime you go from Henderson to the strip. You can get a rental car for $33 a day at the airport.

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Other names for The Ritz Carlton Lake Las Vegas Hotel

  • ritz-carlton henderson
  • ritz henderson
  • ritz carlton henderson
  • henderson ritz-carlton
  • henderson ritz
  • Address: 1610 Lake Las Vegas Parkway - Henderson - Nevada - 89011 - United States
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