The Ritz Carlton Lake Las Vegas Hotel, Henderson
Reviews - The Ritz Carlton Lake Las Vegas Hotel
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Historical Traveller Reviews of The Ritz Carlton Lake Las Vegas Hotel
Bad Service, OK Hotel, no nightlifefrom Peafox
We left our personal belongings at the pool while we went to lunch and they were in the trash when we returned 45 minutes later. The lifeguard that was sitting right behind us didn't see anything. Not very observant for a lifeguard.
We were asked if we'd like "free coffee, tea or orange juice" at the entrance bar. My boyfriend said that he would take a glass of oj and she rang us up for around $5. Not free as she stated.
Club level said they don't serve alcohol at 11:a.m when we asked for a glass of champagne. After 10 minutes, she came out to set up a wine bar and gave us our champagne. Apparently, there were 3 hosts working at the club level that weekend. Nobody introduced themselves to us the entire time. We went to each presentation.
We asked to talk to a manager while we were there. Nobody returned our call.
If you want to stay in Henderson, I would recommend the green valley ranch. Otherwise, stay on the strip.
What a mistake . . . Staying by the Lakefrom esposch
We booked a Club Level Room. When we arrived, we were told that we were upgraded. I guess the upgrade provided a lake view but we expected something different. It was not a suite. If we wanted a suite they were available but for an additional charge. This was not consistent on how we have been treated by other Ritz properties especially when the hotel was not near capacity. After the long walk from the lobby, we entered Room #2528 and we were disappointed by a number of things. First, the room was tiny and although the lake was beneath us, we overlooked an active construction site. The closet door could not be opened if you wanted to walk to the bathroom. The carpet was filthy and had stains throughout. (This was also true about most of the carpets throughout the hotel which were also very worn out). We found cigarette ashes near the window. The walls were covered with black marks. The bathroom was a good size and decorated in marble. Hot water was scarce and the water pressure from the shower was terrible. Also, the towels were not the usual large, fluffy cotton ones. Ours were often tattered and one day, we found one that was completely ripped in half on the bottom. The bath amenities were also very average along with a very small safe. Not what we expect to find at a Ritz. The other issue was the lock on the door which was problematic throughout our stay. When we asked for assistance when we were locked out, we contacted a representative from the club lounge. Instead of her saying “I will call maintenance”, said “You need to pull it real hard towards you and then slip in your key real fast.” Again, instead of taking accountability for a problem, she passed it on to us as if we didn’t know how to work a hotel door. Everyday between 4-5 PM each day, housekeeping wanted to turn down the room for the evening. I found this very intrusive and strange since the room was completely vacant every evening after 7 PM while we were out. Some days they never even came back to perform the service.
Cushion chairs and umbrellas were numerous surrounding the spacious pool. However, the service was awful. It was not uncommon to find the beach towel racks and water coolers empty. No one greeted upon arriving at the pool nor offered any assistance with drinks or food despite seeing several lifeguards and what seemed like pool attendants just talking among themselves. One day, we were told that the wait staff “called out sick” so we essentially went without service those 2 days. If you asked for something, it was not provided, and after a lengthy wait, we had to go to the pool cabana to order our own food and drinks. Unacceptable! On another occasion, we flagged down a young female Ritz employee and asked for a menu. After waiting 10 minutes with no menu, we finally tracked down another employee who begrudgingly took the order. “No tray to eat on, just use your lap.” Here you will not find pitchers of ice water, complimentary fresh fruit, Evian sprays, or cool towels like you will at the Four Seasons.
We took advantage of the daily food and beverage presentations in the Club Lounge which offered various light hors d'oeuvres and snacks. The bar service was good. We ate breakfast each morning in the Medici Café and Terrace. Be careful of the word terrace because despite having a number of available tables outside, the hostess for some reason won’t sit you there even if you request it. (They must be reserved everyday for VIPs.) Along with not being accommodating, the hostess was also not very friendly. One day, we were waiting to be seated at her stand for five minutes. Upon seeing us standing there, a waiter finally came over and seated us. We then waited another 10 minutes with empty glasses and ready to order. The hostess approached us and didn’t apologize but questioned how we “got past her.” No apology and no service was offered but rather just two questions – Name? Room number? It is important to know that there were only three other tables eating at that time so we could not understand the poor service. The breakfast menu was good but we were very disappointed in the Sunday brunch menu since it only had one breakfast item.
I played golf at “The Falls” twice during my stay. Reflection Bay is closed this time of year for overseeding. Construction has taken over the front nine completely. Huge construction trucks roll right past you kicking up dust and spewing diesel fumes. The back nine is still in tact and has several challenging and picturesque holes. There is a small discount from the inflated green fees if you stay on the property but I recommend going elsewhere until the construction is completed.
The spa and exercise facility is fabulous. Top notch services in a luxurious setting. The staff was magnificent. My wife remarked about the renowned, La Culla treatment, as “just blissful.”
The most disappointing aspect of our stay was the service. From the moment we checked in, we did not feel like a valued customer like we normally do when visiting the Ritz and other luxury properties. From waiting too long for the shuttle buses to/from the golf course, to ordering breakfast, or drinks and lunch at the pool, simple tasks were not fulfilled and seemed like a problem every time. I can say, however, that the spa staff, concierge, and valet were professional and delivered the expected level of service.
Did not Meet Expectations
Overall, the RC Lake LV sits in a beautiful desert setting (except for the rooms now which overlook the construction zone). However, we would not recommend it to anyone that loves to be pampered with luxurious service. Instead, look at the Four Seasons Las Vegas. The FS is not only miles away from the Lake but miles ahead in the way they make you feel.
I welcome any questions you may have and I will be glad to share any other experiences with anyone that may be thinking of traveling to the Ritz Lake Las Vegas.
s Bestfrom sivyaleah
First of all, the property is magnificant. The Ritz sits on Lake Las Vegas, which also has a small italian style "town", restaurants and such. Our room was large and very luxurious, down filled Frette bedding, marble baths, great views (ours was of the mountains) and everything in the room worked exactly as it should. They have a fabulous spa on the premises (which we indulged in twice for couples massages - our anniversary treat). There is a casino pretty much on site which isn't the most happening place but if you need a fix, does the trick nicely. Lots of families with children, but you'd hardly know they were there. A lot of business travelers as well.
Service was impecable, as you would expect from the Ritz. Very accommodating staff, pleasant and courteous.
Meals were very good tho pricey as you would expect. After a couple of days of paying $40 for breakfast we found that the casino had a restaurant, which was very good and half the price of the Ritz. We almost never order from room service, but there were a couple of days when we got in late and were too tired to do anything else, and I have to say the food was really good.
Our only food complaint was the evening we ate dinner in their restaurant which was highly rated and that past year had won some important pastry competiton - we were really looking forward to the meal. Unfortunately, whether it was a combination of our being totally TOO relaxed from our massage a couple of hours prior, or the way too slow service, well, we were bored out of our minds sitting there. The room is lovely, and who ever thought I'd complain about a cushy dinner chair but it was making me fall asleep being there. Dinner was served too leisurely for our taste. Also, the meal itself was just ok, not the high-level experience we thought we'd be getting. Appetizers were so-so (I could have done it myself) and my dinner, a veal chop, was drenched in a sauce that I couldn't figure out what it was sopposed to taste like and, it arrived luke-warm. Hubbies steak was quite good but was just a steak. By the time we finished our entrees we'd been there nearly 2 hours and decided to skip desert and just eat the chocolates on our pillows instead LOL. It was also very pricey, nearly $200 (with wine) and we felt a bit cheated by the experience. Again, it just could be our frame of mind that evening, who knows.
All in all tho I highly recommend staying here if you don't want the noise and lights of the strip to sleep by, and enjoy getting out of town and exploring further along. We would stay here again but probably would skip our meals and eat elsewhere next time.
Relaxation at its best!from A TripAdvisor Member
Awesomefrom A TripAdvisor Member
unexpected treatfrom A TripAdvisor Member
Stayed at Club level and the rooms were not well insulated....
Had a relaxing timefrom A TripAdvisor Member
you can not believefrom A TripAdvisor Member
may 2003 mercedes benz sales 4 day sales meetingfrom A TripAdvisor Member
Top Local Tips for Henderson
Want to save on breakfast? The Feast Buffet at Green Valley Ranch (about 15 minutes from the Ritz) is a great value ($8.99 for adults, 1/2 price for kids [8 and under I think]) with better than average breakfast foods.
Rental Car Definately get a rental car. Taxi's are expensive and you don't want to pay high prices everytime you go from Henderson to the strip. You can get a rental car for $33 a day at the airport.
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Other names for The Ritz Carlton Lake Las Vegas Hotel
- ritz-carlton henderson
- ritz henderson
- ritz carlton henderson
- henderson ritz-carlton
- henderson ritz
- Address: 1610 Lake Las Vegas Parkway - Henderson - Nevada - 89011 - United States
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