Historical Traveller Reviews of Sheraton Clayton Plaza Hotel
Decent but other reviewers are correct
Had weekend business in STL and was booked here. Previous reviewers mentioned slow elevator service, worn hall carpeting, and tiny, ill-arranged bathroom. All true. Only two guest elevators for 16 floors; night I was there one elevator was out out of service. Pluses, though- courteous and accomodating staff, nice club level suite, best hotel bed I've ever slept in. Room including bathroom had been recently renovated, but older bathroom has oddly-placed sink in between toilet and small bathtub. Sharp edges of sink vanity could actually injure someone. Very nice surrounding area. Would stay in area again but woud explore other hotel options.
Believe What You Read!
As someone who worked in hotels for years, it's very hard for me not to be overly critical, however its a lot easier for me to be sympathetic to things then the typical traveler. Now I have read a lot of reviews that say, "for $50 dollars I can't complain", however if I wanted to stay at a hotel that felt like I paid fifty dollars, I would have booked a hotel room at one of those locations. I booked a room at hotel that normally cost around 120 and happen to get a good deal, so I expect it to feel like I paid 120. I know on hotwire you are not guaranteed a room type. But I know that a front desk clerk can change your room type if they have it available. When I checked in I was told I had two double beds, which I didn't want and on a weekend, two double beds are usually high in demand for other travelers. The woman who checked me in said, "yeah with hotwire you are not guaranteed a room type", but didn't offer to look for anything else or mention they were sold out or anything. I was put on an SPG floor which meant I had to use my key to get to that floor. Which only would have impressed me if I would have gotten a better room out of the deal. It was actually a huge inconvenience. I always prefer to carry my own luggage, I don't like a stranger doing it for me, and I had a lot of bags so I asked a bellman if I could use a luggage cart and he said, no, I might need it, so I had to carry all my bags and then got in the elevator and remembered that I had to use my key to get to my floor, so I had to drop all my bags and fish that out. All weekend you found people stuck on the elevator because they weren't sure how that whole key thing worked. I get to the room and see this huge red stain in the floor between the two double beds. It was very unsightly. They should have not sold that room again until that stain got taken care of. We were in the room that night trying to go to sleep but it was so hot in there we couldn't. We went to open the window and the window wouldn't even crack a small amount, and also found the wallpaper to be peeling off and there was some nasty stuff behind it. We were allowed to switch rooms by the night auditor, to a room with one bed, (hmm, wasn't offered that at check in), it was a little better with the air situation, but still had the same nasty wallpaper. The bed was awful as well. If you sat on the bed towards the headboard, the bottom part of the mattress came up about 2-3 inches. We didn't sleep well at all. We enjoyed the pool and sundeck, but the whirlpool was closed and no reason was given, which was a disappointment. The hotel lounge was terribly overpriced. A small white russian cost 10.00. I hate to think how I would have felt had I paid the full price for this hotel.
Not what a sheraton should be
I stayed at the sheraton for a weekend getaway. The rate for a standard room was 105.00. I used priceline and was able to get a room for 45.00. For 45.00 it was ok. No major complaints. The indoor pool was extremely cold and the rooms were small. The bathroom was so small I was not able to get dressed in it. The worst part was the terrible smell I noticed everytime I used one of their super slow elevators. Because our room was not ready an hour after checkin they did upgrade us to a different room type. We ended up on the club level which was no different than any other floor. For 45.00 I would stay again. However, for those who pay full price looking for a moderately upscale establishment it is sure to be a disappointment. There truly is nothing upscale about this hotel except for the lobby.
Friendly and Fine
Stayed at this hotel for a business trip, and frankly nothing either bad or good stands out about the rooms themselves. It's a business hotel.
However, I really appreciated the friendly hotel manager and staff. We received personal and kind service at this hotel, and that's very nice when you're traveling for work. Also, the free shuttle service was wonderful and I used it frequently.
I got an extremely good deal on Priceline ($45). For that price, this hotel was more than worth it. The free shuttle to the airport was great, and the driver was very friendly. They also shuttle within a 5 mile radius of the hotel. I checked into an SPG room. It seemed like a normal room to me. There was a robe, which is a big plus for me, but it was thin and had a hole in it. The bathroom was small, but workable. The bed seemed to have a new-ish blanket, and was very comfortable.
Stayed at this property for 2 nights on business. I am an SPG corporate member. Upon check-in, asked for an SPG room which typically involves a special floor and an upgraded room but was told there were none. Had booked a king room, but were told there were none. After I communicated my frustration with the situation, was placed in an SPG room. The room was large with a sitting area, other than that was no different than any other room. The hotel is very old and extremely dirty, the carpets in the common areas are unbelievable filthy appearing with large stains and a brown discoloration covers most areas. The carpet in the room was also old with many stains and torn areas. The furniture was old and marked up as well. The bathroom was a joke, there was no counter space other than a tiny plastic table over the top of the toilet flush. There were no bath mats provided and the towels looked as old and worn as the carpeting. Sheraton should be ashamed of this property and charging anyone even $139 per night is ridiculous, I have stayed in two star hotels that were cleaner and more practical.
We booked this hotel through Hotwire and got a great price around $75.00. There were some problems such as dirty pillow linens, and a very hard to get into door ( we had to call for help twice). The staff was nice and the location was great. I can't understand why Sheraton would allow one of their hotels to be in this condition. The whole hotel could use a facelift (hall carpets were worn and dirty looking).
We probably won't stay here again, but then again it was probably quite a savings from the other hotels in the area.
tiny room, big noise
I guess one can't expect much when booking with hotwire ($60). We got a tiny room with a tiny bathroom. Overall not bad. What made it awful was our window was inside the indoor pool area. We had no outside view and the noise was like we were in the pool (you know how indoor pool areas echo). Just our luck a family with several kids came as soon as the pool open (6am). Parking was around $15. Construction wasn't too bad. While the area is very nice, most everything was closed for Memorial Day weekend.
Disappointing Hotel: 2-3 star quality at 5-star prices
We spent 2 nights at the Sheraton Clayton in July 2006, booked on Priceline for $50/night. For the rate we paid, we can't complain too much about the hotel, but had we paid the hotel's advertised rate ($120+/night), we would have felt incredibly ripped off!
I have only a few positive things to say about this hotel:
--The location in Clayton is very convenient, and there are many great restaurants in walking distance. We especially recommend the City Coffeehouse & Creperie, just a few blocks away on Brentwood Blvd. They serve the best crepes we've ever tasted, even in France!
--The Sheraton "Sweet Sleeper" bed in our room was quite comfortable.
--The indoor pool was nice and larger than a typical hotel pool.
On the negative side:
--The hotel room and bathroom were the smallest I've seen anywhere outside of Europe! Everything was very cramped, and there was barely enough room to walk between the TV cabinet and bed.
--The bathroom was small, dingy, and outdated. It looked like a Howard Johnson's bathroom from the 1970s. The finish on the bathtub was peeling off all around the edges.
--The parking garage was cramped, poorly marked, and difficult to navigate. They charged $10/night for parking, which is not typical in the St. Louis County area. Since we arrived late at night, and the doors from the garage to the hotel were locked, we had to walk up the garage ramps with our luggage to go to the front entrance.
--The woman at the check-in desk was not overly friendly, and almost rude. When we asked for a king-sized bed, she quickly snapped that they didn't have any, without even checking. A few minutes later, as she handed us our room key, she grumbled that she was "able to find a king-size bed for us after all."
Overall, I would say this hotel is mediocre, and certainly not up to the standard you would expect at a Sheraton. I would not pay more than $60/night to stay at this hotel. If you are looking for a Sheraton in the St. Louis area, the Sheraton Westport Plaza Hotel is in the same price-range, but much nicer.
from A TripAdvisor Member
Great hotel. Friendly and accomodating staff. Good location. Couldn't find many restaurants to eat at though. I believe they did have one on premises, but we wanted to eat out. Good size rooms...comfortable and spacious beds...very clean. Good size acn clean pool with a 9ft deep end!!
Got a great deal through priceline.
Top Local Tips for St. Louis
Forest Park Freebies
Zoo, Science center, and other things to see and do in the park are free of charge. If you don't want to pay the $10 for parking at most of these places, just look around for about 2 mins and you have a 100-200 yard walk to get in. It really is a hidden gem for families, and all tourists really!
You are only mins from Forest Park, the zoo, museums, etc.
The location is good for family site seeing.