Historical Traveller Reviews of Sheraton City Center St. Louis Hotel
Very Nice Hotel
from A TripAdvisor Member
I was assigned this hotel via Priceline which I had never used before. I was very happy except that they charge $15/day for parking. However, the room was a two room suite with a king size bed in the bedroom and and pullout sofa in the living room. The living room also had a TV, sink, and coffee maker. The room was super clean and smelled very nice. Even the towels smelled nice. Not like home, but nice. The hotel is also located in an area with easy access to the highways and downtown areas. There were no restaurants near by that we could find, but were within a short drive. However, the hotel has a sports bar and a restaurant which are pricey but good. I would stay here again.
Great hotel, but bad experience with housekeeping
The only reason I'm giving this hotel an average review is because it really is a great hotel. Hopefully my experience with the housekeeping here, though, is atypical. Before I describe it, I will say that the front desk was open to my concerns and comped me for 2 nights out of 5 and $50 off parking, which is $15 a day and worth it, believe me. On the first day, the sofa bed had not been changed or made. Second day, the room was not done at all when we returned after a day out. We had to wait in the lobby while they did the room. When we were told it was done, we went up and all they had done was empty the trash and change the towels. Next day, the used glasses and coffee mugs had not been replaced with clean ones. I called and they said they would bring fresh ones. They didn't. Hours later, I called again and said it was late and I was going to bed and I would put the dirty glasses outside the door and to please leave the clean ones in their place so we could use them in the morning. Next morning, I opened the door and greeted the same dirty glasses. I called again. They brought me 2 glasses that were covered with fingerprints and asked me if that was "enough for now." I said "I guess so," having had it. But wait! There's more. The whole time we were there, they never vacuumed the room. Up on the top floor at the indoor pool, we were pondering why the hot tub was overflowing with soap suds and hair, and so I found a net and began scooping it all out so we could get in. 5 minutes into this, a maintenance guy who had been sitting next to the pool since we got there and who saw me get the net and start to scoop out the hot tub, comes by and with what I'd describe as an "attitude" (similar to the guy that brought me the 2 glasses, an "I'm-put-out" attitude) tells us to stop using the net and ask the lifeguard instead, which I responded to with "there is no lifeguard," citing the 2 large signs saying "NO LIFEGUARD ON DUTY." He argued with me and said there was a lifeguard and did one of those little "you stupid idiot" laughs, and I said "then where is the lifeguard?" First he said he was the lifeguard (even though he was wearing coveralls and had tools and keys hanging from his belt and was about 55 years old), then he said the lifeguard would "be back." So of course there was no lifeguard after all. (Later I did see what amounted to a lifeguard, an overweight guy with a foam rescue thing that he put under his chair while he pigged out on Taco Bell.) Anyway, the maintenance guy proceeds to take a big bottle of cleaning agent and squirts it all into the hot tub, making even more foam so that it was impossible to get in. The whole time, looking at me in the eye with this "I win" expression on his face. You know, one of those blue-collar guys who works at a place full of guests he resents because they can afford the place. I hate that attitude, especially when I am not one of those well-off, well-to-do type of people but am a person who uses Hotwire and scrimps and saves to go on vacations with my kids, eating cereal and sandwiches in the room to save money. If I had been paying anywhere NEAR full price for the room I had, I would have REALLY raised Cain. Anyway, Antoine at the front desk listened to my concerns and adjusted my bill. Still, I would have rather paid what I agreed to pay and gotten good service and no attitude from the gaunt-faced maintenance guy with a giant moustache who sat in the pool area for a long time, staring suspiciously at the little girls in the pool and creeping out both me and my daughter.
great hotel - great city
Had a great stay at the Sheraton Center City hotel , Was in town first fime on baseball trip and was very pleased with this hotel , the rooms were large and spacious , had a living room area and pull out bed , even 2 tvs. the hotel has a great workout room and a large pool and whirl pool near the roof , also a great view of the city itself! the only drawback was if you had a car with you it was around $15 a day to park there , better off leaving the car at home and taking the metrorail like we did for $4 a day and it takes you almost anywhere you want! Food was good at the breakfast restaurant we tried , and your close to union station which has many good restaurants there ! overall very good experience and would def stay here again!
Not Bad, Not fantastic,but good.
I just came back from a two-day business trip to St. Louis and stayed at the Sheraton City Center. I was in one of the suites. The highlights of the room/hotel for me were by bed (very comfortable king-size), the free wifi in the lobby, the nice sized suite, and the close proximity to St. Louis Union Station and the light-rail stop. The not-so-great aspects were the road noise (I was in the back right next to the highway), housekeeping seemed a bit off by leaving my door slightly ajar one morning, and my suite was in need of some minor repairs. The hotel could use a bit of a refreshing and fixing up. Overall, the staff seemed nice too.
very nice place to stay
from A TripAdvisor Member
We really enjoyed our stay at this hotel. The staff was extremely friendly. All our needs were met. Hotel had a very nice pool and workout facility. We had a free daily newspaper. Sports bar was decent too. Location is okay. Union station 3 blocks, arch was a little over a mile. We were able to walk to most everything.
Great if you love Loud Construction at 8am
Very nice, large room....however construction work inside the hotel commences at 8am......front desk very unpleasant when I called to ask what the deal was.........otherwise I would have enjoyed it........awesome workout room
Big room, small problems
from A TripAdvisor Member
We stayed here for the July 4th holiday through mid-week. I was impressed with the size of the room, very spacious and the queen beds were very comfortable. Our room had a large vanity with two bathroom sinks, but one drain was stuck shut. A call to maintenance had it fixed promptly. I wish that was the only problem we had. The next night, a large storm came through town. The satellite to the TV was out all night, and during the night lightning knocked out power to the airconditioning system. We woke up around 2:00 am drenched with sweat from the heat in our room. Fortunately, the air conditioning was back on early that evening when we returned to our room.
I would have thought some $$ would be deducted off our bill due to the inconveniences, but I had to call and complain when we checked out to receive compensation.
Despite those instances, it is a very nice hotel. The fitness center and pool were great, with a beautiful view. The parking is way overpriced though, $14 a day!
Biggest room I think we have ever stayed in! We booked online way back in January (had to pay then) and got the amazing rate of 144 dollars a night for a HUGE suite, it was bigger than some people's condos! Well maintained, loads of closet space, colossal vanity unit with two sinks. Very comfortable and homely. Two seconds from the Metrolink stop which takes you to other areas of St Louis for just $1.25. Very close to local attractions, although I have to say, St Louis is a bit rundown since we were there in 1993. Laclede's landing is a bit tacky and Union Station has seen better days. Agree with another reviewer, the only downside to this hotel is the rather surly staff at breakfast who are more interested in their own conversations than serving the customers.
Pleasurable Business Trip at the Sheraton
I ended up making a mini-vacation out of my business trip while staying at this hotel in March, 2004. The Sheraton City Center is housed within an old warehouse that was converted into a hotel/upscale condo complex within the last few years. Hence, the high ceilings, huge rooms, and spacious atriums, which combined with the decor, lead you to feel that you are staying in a modern convention center, not just a cramped hotel.
Seeing that I purchased my room for 50% off online, I felt like a got a great deal: upscale ambiance, a Sweet Sleeper bed, huge rooms (just walking from the bed to the bathroom was a relative workout), a great location, professional service, and a complimentary downtown shuttle bus were all plusses.
The only minuses were the hidden costs. The nightly parking charge in their obstacle course of a garage was robust. They are more than happy to "suggest" a more comfortable room "for just $20 more." The business center is far from complimentary and the phone surcharges seem to cover everything including calling the front desk.
Overall, for a downtown hotel, I had a pleasant stay and would recommend it for business, pleasure, or in my case, both.
Average at Best
My husband and I were at the Sheraton last summer over the July 4th weekend. While the rooms are very large and clean, we repeately had problems with the service. Our room service orders were always late (over 45 minutes) - and once we didn't even get the order at all! When we complained, we were made to feel like we were unreasonable and the staff was not very bright. But the rooms were clean and close to the local tramway stop. The bar in the hotel was pleasant enough. However, the next time we are in town, we will not stay again.
Top Local Tips for St. Louis
Visit Union Station
it had a lot of cool-looking little shops. Wish I'd had more time to explore.
My husband found a brochure in the hotel display that included a great city map. I could even read the street names on this one! It helped us get all over the place. Allow at least three days to enjoy the city. We stayed busy the entire time (stadium tour, Arch, riverboat tour, Anheuser Busch tour, Grant's Farm, zoo, Galleria) and enjoyed some great dining.
they have free passes at the fdront desk so don't miss out