Historical Traveller Reviews of Radisson Downtown Hotel
Dirty room, stained carpet, stained furniture, dirty everything
I stayed in this hotel on business this year and found it extremely disappointing. My room faced the river and had a beautiful view of the Arch, which would lead me to believe it's one of the nicer rooms. But I felt like I needed to keep my shoes on the entire time I was in my room because everything was so stained and seemed dirty. Even the light switches had noticable grime on the face plates; I wanted to wash my hands every time I turned on or off the light.
My room had a sad little kitchenette and the small refrigerator was clean, but I can't imagine anyone wanting to prepare and eat meals in that room. There were noticable stains on the carpet, curtains, the dust ruffle on the sofa... and the vent covers were caked in lint and grime. All in all, this was the nastiest hotel room I have experienced.
One additional note, I am a native St. Louisan. Downtown St. Louis, where this Raddison is located, has always been quiet after dark. Returning on this trip, I had heard that Downtown was becoming a popular place for residential lofts, so I was hoping I might be able to walk around the area and have a drink or coffee before bed. I can report, however, that no nearby businesses (cafes, coffee shops) stayed open late.
This is not a good walking area, especially after dark, and, though I hate to give my hometown a bad review, it did not feel like a safe area at night. I would urge female travelers like myself to take caution in the on-site parking garage, as it appeared to be a pass-through for transients and other non-guests.
Satisfied with the Radisson
I stayed at this hotel from December 9, 2005 to December 11, 2005 in room 2709 on the 27th floor. Overall I was impressed. First, the hotel room was HUGE. I don’t think I have ever stayed in such a large hotel room. The room had a nice view of the Arch. The beds were very comfortable, but the comforter did show its age and the pillows were a little flat. The bathroom was of average size and clean and came with lots of towels. The room also had a large kitchen area with a refrigerator and also had a sofa and chaise lounge. We ordered room service and the food was pretty good and the prices were reasonable. I was disappointed that the hotel did not have an indoor pool or hot tub somewhere. The location was excellent and was located almost right in front of the Arch. The lobby was very large and had a nice bar with a comfortable seating area. Unlike other reviewers, I found that the elevators worked very efficiently and I rarely ever had to wait for one. The staff was very polite and helpful. Other reviewers have complained that the temperature in the rooms can be off and that was true during my stay. However, opening the window cooled down the room pretty quickly. I’d recommend the Metrolink that takes you right to the airport. You can catch a Metrolink at 6th Street and Washington, which is about a 5-10 minute walk from the hotel. You can take the train to Lambert International for $1.75 and they leave every 15 minutes. A cab to the airport will cost you $30-35. The President’s Casino has a free shuttle. Be forewarned, the casino is full of chain smokers and its air quality is absolutely awful, especially if you’re sensitive to cigarette smoke. This is a good hotel if you’re on a budget and you would like decent accommodations. If you want something more luxurious then you should stay elsewhere. I would definitely stay here again. Ask for a room on floors 21 or higher, which have been recently renovated.
The Pros and the Cons
from A TripAdvisor Member
Stayed at the Radisson Downtown from 9/16-9/19, 2005. First the PROs: 1) Staff: was great, the front desk upgraded us to a corner suite with a separate bedroom, refrig and balcony at no cost, the bell staff used the shuttle to take us to the Busch brewery tour at no cost (we did tip $7), and the maintenance personnel came up on a Saturday night to fix the A/C. 2) Location: was located directly across from the Arch and the River so the view was picture picture, the President's Casino and Landing is four block and so is the MetroLink for easy access around the city.
CONs: 1) The room smelled. It really smelled ! The stench was moldy and mildew. We opened the sliding doors to the balcony, but still the smell was awful. 2) The hotel is OLD. Do not expect the typical Radisson, the hallways are sparse and the wall are dirty. 3) Location: The negative of the location is that downtown St Louis shuts down on the weekend if a game is not in town. While the walk to the Pres. Casino and the Landing is four blocks, I still would not recommend it after sunset. Use a complimentary shuttle service.
Overall: The smell of the room (and maybe it was just ours, but I doubt it since the hallways had a smell too) throws this hotel in the okay but realized the CONS , but not recommended category to me.
Never stay here again
We paid $279 a night for an upgraded room. They called it a suite I would not call it a suite. The room had a great view of Arch, and river. Room was okay didn't have fridge, or minibar, Sofa was so dirty didn't want to sit on it. We stayed 4th of July weekend and since the hotel was busy they cancelled room service. Which they neglected to tell me when I made reservations, and I specifically asked about room service when I made reservation. This was a huge disappointment, we ordered takeout from their restaurant and we had to go and pickup and they had the nerve to charge us a room service fee. We ate at the breakfast buffet and were charged $15.00 a person and the food was awful, the best thing I ate was the cereal. Was a terrible trip, I will never stay at a Radisson again.
Excellent view and location, but parking a hassle
We enjoyed our spacious room on the 22nd floor which included a large kitchen area, 2 queens, a chaise w/ ottoman, sofa w/coffee table and an office area. Balcony view to river and Arch are hard to beat. Fun to swim on the 29th floor - but pool was rather small. Parking was an absolute mess as the apartment complex that adjoins this hotel has control of the parking deck. Apparently they are not interested in catering to out of towners staying in their deck. Little or no signage for direction and confusing 'more parking' and 'exit' signs left us feeling lost. There is no elevator that goes from the parking deck to the hotel, so be ready to hoof it. We tried to take our 3 yr old and all of our luggage on the first try to our room and regretted it. Good marks for room service, location, and numerous, fast elevators. Not impressed with breakfast buffet nor the view outside their restaurant - a shabby, poorly landscaped plaza that did nothing to improve our feelings about the meal. We paid $115/night for government rate. Regular rate I believe would have been $135. Service was good: efficient and friendly check-in even though they were busy. express check-out and free USA Today outside door in the a.m.
Never stay at a Radisson again
from A TripAdvisor Member
We just got back from a 3 night stay at the St Louis Radisson. When I booked it off the internet it was rated 3 stars, I wouldn't give it 2 stars. Apparantly we were lucky to be on one of the high floors, but we felt the rooms, halls, elevators, all public areas were filthy. Our room carpet had multiple stains and cigarette burns, the soft furnishings also had stains, we weren't sure where it was safe to sit or certainly couldn't walk bare footed on the floors. The only redeeming point was the bathroom was fairly recently renovated and clean, and we had a fabulous view of the Arch and the river. Also the air is controlled centrally, so you have no control in your room, consequently, our room was too cold the whole time. I will not stay at a Radisson again, you apparently can't depend on consistent quality control.
s about it.
My fourth trip to St. Louis - first stay at this hotel. Picked it because it was near Busch Stadium and, to be honest, it was advertised at a special rate that included parking. Let's start with the good stuff..... The location is ideal if attending sporting events, the lobby is very nice, the staff was friendly, housekeeping was generous with the towels and toiletries, nice suprise to find a refrigerator in room, very nice view of the Arch. Now the bad - long waits for elevators during peak hours, room smelled like mold/mildew - to the point that I had to buy a glade plug-in, shower curtain most likely source of smell, bathroom needs updating, bathtub was worn out and looked grimey (I wore sandals in the shower), you have to pass the stinky smelly dumpster to get to parking lot - we literally had to hold our breath until we got to the car, pool is small and overall the whole pool space is unappealing - which is a shame, they could have done much more with a rooftop pool with a great view of the Arch. I do not recommend this hotel for families with kids, keep looking. It just doesn't seem to be family oriented -- not to mention that other than going to a baseball/football game or to the Arch -- not many "kid" things to do nearby. You are better off staying near family attractions (Magic House, Forest Park, Six Flags). Overall, I have to say that if they updated the rooms a bit, and found a new storage area or entrance to the parking lot, it would be worth staying for adults attending sporting events or business meetings - but for families with kids -- I do not recommend. For the same price, the Drury Inn chains makes for a much better stay (and they include breakfast).
Somethings you must know
In order of importance:
1. Only suites/rooms on the 21st floor and above are renovated
2. Ask for corner room/suite with view of the Arch. Best view in town
3. View room and ensure bathroom is clean, and floor and tub updated (should be ceramic tile floor)
4. Finally, Go out and have fun, the worst part is over.
Hotel was enjoyable after switching room 3 times and loosing room with view of the arch because I waited to switch. Hotel employees friendly and very helpful. Hotel is in good location to everything. If your looking for shopping/nightlife outside immediate area, ask for directions to the "LOOP". Delmar Loop, its off Delmar rd. (15min drive, also accesible by train).
Cab ride from airport $30+
I suggest, car rental ($10/day parking at hotel), or take the train (train goes eveywhere).
from A TripAdvisor Member
This was an in-town getaway. Me and four girlfriends stayed here at the end of March to celebrate a birthday. We were so excited to get to the hotel since we had reserved a corner suite on the 25th floor overlooking the arch; it was going to be a great girls night out. However the only good thing to say about our whole experience with the downtown Radisson is that our view from the balcony was fabulous and the bell-hop was not only handsome but very friendly. Other than that the list of complaints include: 1) the heating/cooling system did not work (in any of the rooms). When we returned to our room later that night it was so stuffy and uncomfortable to sleep. When we called the front desk they offered a fan but then never brought us one. We ended up opening the few small bedroom windows and opening the sliding glass doors slightly. 2) They knew how many of us were going to be staying in the room but only supplied two bathtowels and two washcloths. When we called the front desk to ask for adequate towels they seemed frustrated with us and an hour later finally brought us towels. 3) There was no micorowave nor small refrigerator in the suite. We had things that needed to be kept cold and needed to warm snacks but were unable to. Come on, even Comfort Inn and other "non-luxury" hotels supply these items. 4) The front desk rep. offered us to use the free hotel shuttle to take us to Laclede's Landing for the evening so we wouldn't have to look for parking, etc...but when we were ready to have the shuttle pick us up and bring us back to the hotel the rep. advised us the shuttle was busy and could not pick us up the rest of the evening and we ended up taking a cab. 5) The pillows were horrible: they only had two in the whole room (king bed, I remind you and again they knew how many was in our party) and they were as flat as pancakes. I'm sure I'm probably forgetting a few other complaints but you get the idea...we spent $170 and the room was comparable to a $50 stay elsewhere. We have already notified Radisson's corporate office of our horrible experience and apparently this location has had similar complaints before.
from A TripAdvisor Member
This hotel was friendly and very clean. I would recomend it to anyone who visits st louis. The staff was very friendly and helpful, the room was neat and clean, and the location was to die for. The views from the observation deck and the glass elevator were breath taking. Best hotlel ive ever stayed at in st louis.
Top Local Tips for St. Louis
Try a new neighborhood
Venture out for a night in the Lafayette Square neighborhood in St. Louis, which includes beautiful old homes and some great restaurants, such as the Chocolate Bar and 1111 Mississippi.
If you see a 3.5 star property being offered for cheap (we paid 42 bucks before fees/taxes), it's probably this one. I'd take it.
The Big Bang
Great dueling piano bar, go early to get a good seat.