Marriott St. Louis Union Station Hotel

, St. Louis, United States
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Marriott St. Louis Union Station Hotel

4 star

Rooms: 539

1 St. Louis Union Station - St. Louis - Missouri - 63103 - United States Hotel Website | | 314 231 1234
298 Traveller

Reviews - Marriott St. Louis Union Station Hotel

Historical Traveller Reviews of Marriott St. Louis Union Station Hotel

King room was great!

from A TripAdvisor Member
My fiance and I loved this hotel! The only problem we encountered was not getting our King sized room on the first night, as we arrived late in the evening. The double room was below average--the remote control didn't work, and there were no washcloths in the bathroom. Also, the coffee pot was just a one-cupper, with styrofoam cups. We had a pool view, but we were also next to the workout room, and it was very noisy. The next morning, we were transferred to a king room, and it was much much more accommodating. It and the bathroom and hallway were much bigger, there were two more lounging plush chairs and a table sitting area, and all of the problems with the double room were non-existent in our new room--it was even quiet at night! It was nice to be attached to the mall and restaurants, but it was more of a tourist mall than a regular shopping mall. Make sure to visit the diner on the second floor of the mall near the food court--they serve breakfast all day long! I had one of the best omelettes of my life there. Also, I would recommend eating at the restaurant in the hotel, the Station Grille. The service was fantastic and the food was to die for. Overall, we were impressed with the hotel and its location, and would return here in the future!

Beautiful and Historic Union Station

from BlueJ
Had stayed at the Hyatt for three days for a wedding and a wedding reception that was at the hotel. The hotel was a perfect setting for the reception and they did an fabulous job on the decorations, food, and service.

They Hyatt Untion Station is in an excellent location that is close to so many things to do and see in St Louis. One could spend hours within the hotel itself as it has much history and the architecture is very ornate. There are also a plethora of shops and restaurants inside which is very convenient. I would highly recommend Landry's, which is on site. The staff at the Hyatt was very professional and courteous. A little pricey, but it was worth it.

t book your convention here

from A TripAdvisor Member
I recently attended a three-day conference at this hotel. Pls note: I did not stay at the hotel, I drove back and forth each day. This review is solely based on the horrible service I received as a conference attendee. One day, the coffee was out a little after 9am. I asked one of the hotel employees if they were going to bring more out. The response was "No". Not, "No Ma'am, we're out", "No, but there'll be other refreshments later", or "No, but I can see there are many people who want coffee, so I'll see what I can do to get more brought out". Just "No". This was 2 out of the 3 mornings.

On another occasion, they ran out of cardboard coffee cups (at 8:33 am), but told us there would be no more cups brought out. Since many of the conference rooms were far away from each other, this made shuffling a glass coffee cup very dangerous - many people ended up buying coffee in one of the shops just to get it in a paper cup! RIDICULOUS!

The womens restroom ran out of toilet paper on a number of occasions as well. It was like this for more than a few hours. And since I know the staff wasn't busy getting more coffee or paper cups, I can't understand why they didn't have time to refill the toilet paper.

The staff's attitude was one notch above "cool" as far as I'm concerned. As someone who worked in St. Louis for many years, I am personally embarrassed by their behavior. Several conference attendees walked away with stunned looks on their faces by the lack of enthusiasm shown.
I know I would never book an event there, which is too bad since the Union Station is such a nice place.

Overpriced Motel 6 with a nice lobby

from sdn123
The entrance and lobby are very impressive, but the hotel itself is a new structure built under the former train shed of Union Station. The rooms were relatively small and dated, especially for the price. It seems that the Hyatt hotels really vary in the condition of the rooms and service. This one ranks at the bottom of the Hyatts that I have stayed in. Save your money and just stay at the Motel 6 and stop by the Hyatt to see the lobby and you will get 95% of what the Hyatt offers. Hopefully the Hyatt is planning a remodel of the hotel to make the rooms match the lobby and location.

Loved It

from sxp16
History and luxury in the same place.

Excellent experience - and the staff is very nice - and willing to go out of their way to help.

Stay in the Regency Club area - costs about the same - free breakfast and afternoon snack in their club room - which also has a computer with free internet access for general use. And you stay in the historic part of the hotel which is much more ornate. Right in downtown and only blocks away from the Arch, the Hill ("little italy") and Clayton (shopping and food).

Free wifi in the hotel lobby.

Great City Life!

from A TripAdvisor Member
I love St. Louis. I love the big city. Great historical area too. I believe the arch was the best part about it. Long wait but worth it!! We stayed at the hyatt regency hotel which is in the union station. It was pretty nice, the resturaunts and shopping was right at your hotel window! Also there is great night life. A great experience will go back soon!!

outstanding experience

from A TripAdvisor Member
My wife & I stayed at the Hyatt Regency at Union Station, May 11. The room was very clean, beautifully furnished, generally very pleasant. Front desk was very courteous, hotel is very well located for any downtown activity (We stayed there, to attend a Cardinals' game.).

I definitely recommend this hotel, particularly if you're able to get a discounted deal through Expedia, Priceline, etc. It's a great establishment, particularly if you're able to get any sort of discount.

s The Weather Outside??????

from edknees
Not my kind of a hotel. The room was fine - clean but a little on the small side. I wasn't real fond of the fact that the view from the window was the inside of a shopping mall. I guess this would be a good place to stay if you love shopping. The lobby was indeed gorgeous.

average hotel, high rate

from fancode
I have stayed at many hotels, and a lot of Hyatts, and this one rates on the low end in terms of accomodations and service. I can see where a previous reviewer got a Priceline deal, and that might be worthhwille, but I paid a prevailing rate from the Hyatt website as I am a Gold Pasport member, and neither the rate nor my Gold status earned me anything but an avergae room with traces of smoke filtering through the ventiilation system and a long walk to the parking and front destk.

My stay was further problematic in that the on-property convenience store didn't keep their posted hours, and the mall music played rather loudly until 11p.m. The restaurants are almost exclusively fast food or the same old chain stuff you can find anywhere, with menus that have the variety and spark of an empty beer can. I would particularly advise one to avoid the St. Louis Coffee store right outside the hotel gate; a sad excuse for coffee and pastries. There is a Starbucks inside the mall and they show up when they are supposde to.

The upside? Good location for me, and the fact that, like the store, no one bothered to tend the booth of the parking lot on the west side of the station before 8a.m., so my parking was free, as opposed to $12.00 a day. The bar is pretty cool, and the previous reviewer's concern of bums was not an issue in the two recent stays I had. But as I stated, for $149.00 a night, I've had much better elsewehre.

Great Time!

from JillnDave
We just stayed there on Sunday, 12/26. And thanks to another board I checked, I saved a bundle with Priceline. The cheapest rate that I could find anywhere else online was $89. We ended up booking it for $40 with PL = $53 after all the taxes.

I immediately called after making my reservation with PL, only 3 days prior to our stay, & requested a nonsmoking room as well as a king sized bed. I was very concerned about getting the nonsmoking room as I'm severely allergic.

When we checked in, an hour early, no mention was ever made about our price. The lady at the front desk was very nice & friendly. And all of our requests had been met. The only thing that would have made it better would have been if we'd requested a room overlooking the inside of the mall.

This was the first time we've stayed at the hotel & the first time using Priceline. Both were pretty great. We shopped at the mall in Union Station, enjoyed some of the free fresh fudge samples, had dinner at Hard Rock Cafe, took in a movie at the newest theater in town - the Mullah about 2 miles away on Lindell, & had lunch the next day at Houlihan's. Everything was great!

As for the windows some complain about, it is kind of difficult to see, but right next to the white sheers on the edge of the window there are matching white curtains that can be closed. They are very heavy, almost like vinyl shower curtains. When these are closed, no light comes in at all. It took us a bit to find these other curtains, but am glad we did.

The only problem we did have was when we came home after the movies in evening around midnight. We parked on the street directly across from the hotel, where two valets & a door person were standing. So I thought this would be safe even though I noticed 2 suspicious men nearby. Well sure enough, we couldn't even get out of the car because one of them approached before we could get out & began banging on our windows & hollering. The hotel employees didn't seem to notice what was taking place right across from them, so we called the police. By the time they showed up, the man had walked off & we were able to run across the street to the hotel.

We told the hotel employees at the door about it because we were concerned about our car. Well, 15 minutes later this man & his friend were in the Grand Hall hotel lobby area. We alerted the man at the front desk that the police were outside looking for him & what he'd done to us. We requested that he contact the police, but he only called a woman security guard.

So while I think it's a great hotel & would certainly recommend it to others, it may be worth paying more to park in the Union Station parking lot behind the building & walk through the mail or use valet parking. My only complaint about the hotel re: this is that they need to monitor who enters the hotel in the evening. Bums off the street shouldn't be able to come in & hang out in the lobby area.

Top Local Tips for St. Louis

Must Eat in St. Louis Do not leave St. Louis without trying: Ted Drewes Frozen Custard - (my personal Fave: Hawaiian Concrete) or hanging out at one of the great restaurants in the Loop (gotta try the cheeseballs at Blueberry Hill).

The train Take the train from and to the airport. Much, much cheaper than the taxi.

Lambert East light rail station ticket machine required $3.50 in coins Perhaps I just had a bad experience. However, the ticket machine on the platform of the Lambert East (near Southwest Airlines terminal) light rail station would not accept paper currency. Fortunately, I had $3.50 in coins to pay the fare, but one of my colleagues had to go back to the terminal to get change from a Starbucks. When I returned to the airport, that ticket machine still indicated that it took coins only. It might have been an unusual experience. But it is a reminder to take plenty of coins for public transportation.


Other names for Marriott St. Louis Union Station Hotel

  • saint louis hyatt
  • marriott saint louis
  • marriott hotel saint louis
  • hyatt saint louis
  • Address: 1 St. Louis Union Station - St. Louis - Missouri - 63103 - United States
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