Hyatt Regency St. Louis Riverfront Hotel
Reviews - Hyatt Regency St. Louis Riverfront Hotel
- Age Group: 26 - 30
- From: United States
- Traveller type: Family Traveller
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Historical Traveller Reviews of Hyatt Regency St. Louis Riverfront Hotel
Below Average experiencefrom Karjanmed
Here is what the hotel has it going for it:
View of the Arch( depending on the room you get)
Rooftop swimming pool
Factors against the hotel:
Service: Checking in and checking out can take an hour. When we checked in, there were only 3 other guests in front of us but it took 45 mins to check us in. I stayed there for 3 days and all 3 days I saw lines in the check in counters. The hotel was by no means busy.. just complete inefficiency. I think when Hyatt brought this property, the also absorbed the Adam's mark hotel staff who are in their own league.
Breakfast is very average and service is very slow on Sundays.
We had booked 2 rooms. One of the rooms did not have bathroom mats and on the other bathroom was not cleaned. Even after reporting it was not taken care. Finally we had to fight with the manager and got free food credit.
Parking-- Do not use hotel parking. About one block west there is parking facility called mansion garage which only charges 3 bucks... yes 3.
In general the service was pathetic and there was no consistency of information among front desk.
I wouldn't call it a bad location or an absolute bomb but before staying keep in mind the following:
This isnot yet a regular Hyatt hotel. It has ways to go.
Service is bad... so plan ahead. I have heard about the slow service from few other people as well.
Much better than I was expectingfrom ITHELIVING
As it turns out, I had nothing to worry about. I didn't have a car with me, so can't comment on the parking issues that other reviewers have mentioned, but just about everything else was fine.
Yes, my room was very outdated, but everything was very clean. Rooms were a bit on the small size, but as I was traveling alone, this did not bother me too much. I had no problems during check-in. In fact, it was the fastest check-in I have experienced at any hotel. The hotel was fully booked during my 4 night stay, but the staff were very responsive when it came to things like laundry and room service. And every single staff member I encountered was friendly and helpful.
The hotel's breakfast was a bit weak though. The buffet selection was quite limited and average in quality. Certainly not bad, but definitely not great. I didn't try the restaurant for lunch or dinner though.
The location is quite good - opposite to the arch and only a very short walk to the Landing, where I had dinner most nights.
The pool was a bit on the small side and quite boring looking, but I'm not a pool person so this didn't bother me too much.
So overall, I was quite satisfied with this hotel, and assuming that you get a good deal, it's not a bad option in STL. Whether it's good enough to be Hyatt yet is debatable, however.
Different Name, Same Hotelfrom HighlanderFamily
Having stayed their before when it was the Adam's Mark, we had a good idea what to expect. The room is showing some wear and tear. By that I mean the bathroom floor has some wear (in the high traffic area), but it was very clean. Check in took less than 5 minutes and check out took about 5 minutes.
We did not dine at the restaurants, nor did we use the pools.
The only thing that seems wierd since Hyatt took over is the parking situation. They offer only valet parking. They no longer offer self-park in the garage.
PARKING TIP: The customer service rep recommended that we park in the garage next to the Crowne Plaza and walk from there (about one block). That worked out well for us. I recommend that too.
We can't wait for our next trip to St. Louis. We would definitely stay there again.
Much better than eviews suggestedfrom LondonTigerfan
Hotel has a grand lobby and excellent staff. I was in for 2 nights and both days there was lots of staff on hand to help. Rooms are tired looking but everything was fine. Front desk suggested that all rooms will eventually be renovated as part of Hyatt's take over from Adam's Mark. The one downfall of the hotel was at checkout, lines were long (10-20min) for checkout all morning Saturday. If booked on priceline hotel can be a real steal. I paid $50/night, which included a $25 meal voucher at the hotel restaurant each day (Very Good Breakfest).
Parking and elevators enough to make me stay awayfrom ladydi67
After the game, we waited awhile and then walked to the parking garage, intending to move our car to the hotel. We figured ball game parking would have let up and we'd be able to get a spot. After at least 45 minutes in the car trying to get from parking garage to hotel in the major traffic jams, we were told we couldn't go in the lot even though we had a reservation. We were told to go around the block and wait in line for valet service. I told the gentleman that would be another 30 minutes to get around the block. He said he knew but he couldn't do anything about it. He suggested we use the Crowne Plaza parking garage just north of the Hyatt. So we did, and hauled our luggage around the block to the Hyatt. Then, after checking in, the elevator situation was crazy.
Certain elevators were for certain floors. The wait time to get an elevator with room for 2 people was so long, we ended up using an elevator that landed 2 floors above ours, and then taking the stairs down to our level. This took a good 15 minutes. They didn't get much better during our entire stay.
We had friends who left the parking garage at the same time we did, and when we were finally in our room we called to see how far they had gotten. They were already 40 miles down the road - and this was after they had to deal with the ballgame traffic too.
The entire process took at least an hour.
We thought the room was nice and room service was good. But after the bad experience with the parking and the extremely slow elevators, we think next time we go to a game we will park in a garage and pick a hotel further away from downtown to stay.
t Valetfrom TNICK
The experience was almost ruined by the valet - waited 25 minutes to valet Friday night (would have left after 5 but was pinned in) - WAITED 45 MINUTES TO GET MY CAR SATURDAY MORNING - and almost missed the graduation I was in town for - I wasn't just an anomaly, everyone was steamed - Many, many people had the same experience. The Hyatt contracts out the Valet service, those guys need to be canned.
The staff tried hard, but the hotel was severely understaffed. To their credit, the front desk refunded my valet charge at check out after I asked them. Do yourself a favor, park 1 block west, cost me $4.00 Saturday night - also ask to be put in a remodeled room
New Addition to Hyatt Needs Alot of Workfrom MomRocco
ll be sorry if you stay herefrom mktozd
Additionally, this is not the cleanist hotel, and housekeeping left a used bottle of lotion and NO shampoo.
An incredible disappointmentfrom travel_fun_2007
Yep, that's right, they were OUT OF ROOMS, even though I'd prepaid, and put her and her husband in a CONFERENCE ROOM with a huge conference table and a....sofabed. Yep, no regular bed. My friend, tired, disappointed and crying, turned in her key and went home. They were nice enough to comp her $25 valet parking. The manager on duty when I called the next day said, "Well, we were sold out." Yes, I'm sure you were...one of the rooms you sold was paid for by me.
After much compaining (and 7+minutes on hold waiting for a manager) I finally got a refund. "But," he said, "I should let you know for future reference that Hyatt corporation does not guarantee any room type." Well, I should tell you, for future reference, DON'T MAKE ME CHOOSE A ROOM TYPE if you won't honor my PREPAID choice. Ridiculous.
t do it!from gary7272
Top Local Tips for St. Louis
Central West End is the place to go Balabans was fantastic, great service, amazing food. Somewhat pricey but a good value for the experience. Drunken Fish was wonderful Sushi, neat modern eclectic environment, nice bar and great drinks.
GREAT SPORTING EVENTS NEARBY!!! Go see a St. Louis Blues Hockey game for great time at a great price.
highway 40 Problems Avoid Highway 40 due to major reconstruction work underway thru 2009
Other names for Hyatt Regency St. Louis Riverfront Hotel
- saint louis hyatt
- hyatt regency saint louis
- adams mark hotel st louis missouri
- adams mark hotel st louis
- adams mark hotel
- Address: 315 Chestnut Street - St. Louis - Missouri - 63102 - United States
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