Hyatt Regency St. Louis Riverfront Hotel

, St. Louis, United States
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Hyatt Regency St. Louis Riverfront Hotel

3 star

Rooms: 910

315 Chestnut Street - St. Louis - Missouri - 63102 - United States | 3142417400
579 Traveller

Reviews - Hyatt Regency St. Louis Riverfront Hotel

By far my favorite hotel
Submitted by: Matthew Worthington in 27/10/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
The Adams Mark is the by far my favorite hotel. I have stayed there twice now and my family and I love it. I love the view of the city and the employees are always friendly. I always reccommend this hotel

Historical Traveller Reviews of Hyatt Regency St. Louis Riverfront Hotel

Below Average experience

from Karjanmed
We recently booked 2 rooms at the Hyatt riverfront. As I am a trip advisor member, I obviously did go through the reviews and one of the things that came out was room quality. After my stay, I would rate room quality as only average.
Here is what the hotel has it going for it:
View of the Arch( depending on the room you get)
Rooftop swimming pool

Factors against the hotel:
Service: Checking in and checking out can take an hour. When we checked in, there were only 3 other guests in front of us but it took 45 mins to check us in. I stayed there for 3 days and all 3 days I saw lines in the check in counters. The hotel was by no means busy.. just complete inefficiency. I think when Hyatt brought this property, the also absorbed the Adam's mark hotel staff who are in their own league.
Breakfast is very average and service is very slow on Sundays.
We had booked 2 rooms. One of the rooms did not have bathroom mats and on the other bathroom was not cleaned. Even after reporting it was not taken care. Finally we had to fight with the manager and got free food credit.
Parking-- Do not use hotel parking. About one block west there is parking facility called mansion garage which only charges 3 bucks... yes 3.

In general the service was pathetic and there was no consistency of information among front desk.

I wouldn't call it a bad location or an absolute bomb but before staying keep in mind the following:
This isnot yet a regular Hyatt hotel. It has ways to go.
Service is bad... so plan ahead. I have heard about the slow service from few other people as well.

Much better than I was expecting

I was in STL for a conference recently and the conference organisers booked this hotel for me. Then I read the Tripadvisor reviews, and got a bit worried.

As it turns out, I had nothing to worry about. I didn't have a car with me, so can't comment on the parking issues that other reviewers have mentioned, but just about everything else was fine.

Yes, my room was very outdated, but everything was very clean. Rooms were a bit on the small size, but as I was traveling alone, this did not bother me too much. I had no problems during check-in. In fact, it was the fastest check-in I have experienced at any hotel. The hotel was fully booked during my 4 night stay, but the staff were very responsive when it came to things like laundry and room service. And every single staff member I encountered was friendly and helpful.

The hotel's breakfast was a bit weak though. The buffet selection was quite limited and average in quality. Certainly not bad, but definitely not great. I didn't try the restaurant for lunch or dinner though.

The location is quite good - opposite to the arch and only a very short walk to the Landing, where I had dinner most nights.

The pool was a bit on the small side and quite boring looking, but I'm not a pool person so this didn't bother me too much.

So overall, I was quite satisfied with this hotel, and assuming that you get a good deal, it's not a bad option in STL. Whether it's good enough to be Hyatt yet is debatable, however.

Different Name, Same Hotel

from HighlanderFamily
My wife and I just returned from a trip to St. Louis with our 2-year old. We took her to the Cardnial game and really liked staying at the Hyatt Regency St. Louis Riverfront. It is a short walk to both the ballpark and to "The Landing."

Having stayed their before when it was the Adam's Mark, we had a good idea what to expect. The room is showing some wear and tear. By that I mean the bathroom floor has some wear (in the high traffic area), but it was very clean. Check in took less than 5 minutes and check out took about 5 minutes.

We did not dine at the restaurants, nor did we use the pools.

The only thing that seems wierd since Hyatt took over is the parking situation. They offer only valet parking. They no longer offer self-park in the garage.

PARKING TIP: The customer service rep recommended that we park in the garage next to the Crowne Plaza and walk from there (about one block). That worked out well for us. I recommend that too.

We can't wait for our next trip to St. Louis. We would definitely stay there again.

Much better than eviews suggested

from LondonTigerfan
Excellent location for anything downtown. Used this hotel while in St.Louis to attended 2 St.Louis Cardinals games. Was a 5 Minute walk to the park from the hotel.
Hotel has a grand lobby and excellent staff. I was in for 2 nights and both days there was lots of staff on hand to help. Rooms are tired looking but everything was fine. Front desk suggested that all rooms will eventually be renovated as part of Hyatt's take over from Adam's Mark. The one downfall of the hotel was at checkout, lines were long (10-20min) for checkout all morning Saturday. If booked on priceline hotel can be a real steal. I paid $50/night, which included a $25 meal voucher at the hotel restaurant each day (Very Good Breakfest).

Parking and elevators enough to make me stay away

from ladydi67
The reason for choosing this hotel was so we could park at a hotel close to Busch Stadium and walk to/from the game. We arrived before gametime so see a sign saying the lot was full; valet parking only. So we drove around the block and got in line for valet. A guest sitting on the sidewalk tipped us off that he'd been waiting 3 hours for his car to be retrieved from valet parking. He may of been exaggerating, but that was enough for us to drive to a parking garage 2 blocks down the street and use it instead.

After the game, we waited awhile and then walked to the parking garage, intending to move our car to the hotel. We figured ball game parking would have let up and we'd be able to get a spot. After at least 45 minutes in the car trying to get from parking garage to hotel in the major traffic jams, we were told we couldn't go in the lot even though we had a reservation. We were told to go around the block and wait in line for valet service. I told the gentleman that would be another 30 minutes to get around the block. He said he knew but he couldn't do anything about it. He suggested we use the Crowne Plaza parking garage just north of the Hyatt. So we did, and hauled our luggage around the block to the Hyatt. Then, after checking in, the elevator situation was crazy.

Certain elevators were for certain floors. The wait time to get an elevator with room for 2 people was so long, we ended up using an elevator that landed 2 floors above ours, and then taking the stairs down to our level. This took a good 15 minutes. They didn't get much better during our entire stay.

We had friends who left the parking garage at the same time we did, and when we were finally in our room we called to see how far they had gotten. They were already 40 miles down the road - and this was after they had to deal with the ballgame traffic too.
The entire process took at least an hour.

We thought the room was nice and room service was good. But after the bad experience with the parking and the extremely slow elevators, we think next time we go to a game we will park in a garage and pick a hotel further away from downtown to stay.

t Valet

from TNICK
Overall, the Hyatt was solid - nice, clean rooms, decent service, etc - about what you'd expect from a Hyatt. Some in our party said their rooms weren't very clean (old wing, not yet remodeled?) . Mine was fine.

The experience was almost ruined by the valet - waited 25 minutes to valet Friday night (would have left after 5 but was pinned in) - WAITED 45 MINUTES TO GET MY CAR SATURDAY MORNING - and almost missed the graduation I was in town for - I wasn't just an anomaly, everyone was steamed - Many, many people had the same experience. The Hyatt contracts out the Valet service, those guys need to be canned.

The staff tried hard, but the hotel was severely understaffed. To their credit, the front desk refunded my valet charge at check out after I asked them. Do yourself a favor, park 1 block west, cost me $4.00 Saturday night - also ask to be put in a remodeled room

New Addition to Hyatt Needs Alot of Work

from MomRocco
I attended a conference at this hotel several weeks after it switched from being an Adam's Mark hotel. My room was in pretty sad shape -- burn hole in the comforter, stains on the rugs, discolored grout in the bathroom. I tried to get dinner in the hotel one night and even though the restaurant had only about 50 people dining and many open tables, I was told the wait would be a half hour! I was directed to the bar and told that the hostess would have a server wait on me there. Well, after 20 minutes of trying to get a server's attention, I went back to the restaurant to complain and ask to speak to a manager. The bottom line is this hotel is understaffed and poorly staffed. For a convention hotel it is an abysmal failure. I would definitely stay elsewhere if I had a choice.

ll be sorry if you stay here

from mktozd
Hyatt should be ashamed to put there name on this property and do nothing to change the service or infrastructure. Until a few months ago, this property was an Adam's Mark. In general, this property is outdated and depressing despite perhaps THE best location in the City. What is perhaps most offensive is the attitude of the employees in the Regency Club who literally kick guests out if they forget their entry card.

Additionally, this is not the cleanist hotel, and housekeeping left a used bottle of lotion and NO shampoo.

An incredible disappointment

from travel_fun_2007
Booked (and prepaid) through night in a King room as a gift for our friend's wedding night. Both the Hyatt site and the site made me choose a room type--ok with me, we wanted to get them a king room and make their stay romantic and comfortable. They got to the hotel late, after their reception, and the hotel first asked her name. She spelled her first name (an unusual spelling) and they said, "Sorry, no reservation.." Then she gave them the booking number to which they replied, "Oh, here it is, you should have told us your first name was spelled that way. We'll get a room made up for you." Uh-oh.

Yep, that's right, they were OUT OF ROOMS, even though I'd prepaid, and put her and her husband in a CONFERENCE ROOM with a huge conference table and a....sofabed. Yep, no regular bed. My friend, tired, disappointed and crying, turned in her key and went home. They were nice enough to comp her $25 valet parking. The manager on duty when I called the next day said, "Well, we were sold out." Yes, I'm sure you of the rooms you sold was paid for by me.

After much compaining (and 7+minutes on hold waiting for a manager) I finally got a refund. "But," he said, "I should let you know for future reference that Hyatt corporation does not guarantee any room type." Well, I should tell you, for future reference, DON'T MAKE ME CHOOSE A ROOM TYPE if you won't honor my PREPAID choice. Ridiculous.

t do it!

from gary7272
In my opinion, whatever the price, you can probably find a better place. To begin with, upon arriving at 6:45 p.m. on a Sunday night there was only one or sometimes 2 people working the check-in. After a 20 minute wait, I receive keys that did not work. One of the kind custodial staff suggested I call the front desk and request someone come up. I called from the 11th floot and waited 15 minutes for NO ONE to arrive. I returned to the lobby and asked the concierge for help. He made another set of keys. They did not work either. When I returned, the concierge said, "Go wait in the line again". I did. I finally received keys to a 17th floor room and was told that I could use the hospitality room. It was to make up for the almost one hour wait to get into my room. I used the hospitality room for two mornings (a bagel and orange juice). I signed in. On the third day I was unceremoniously told to leave that I did not qualify. During the stay I received a call. The answering machine did not work. I called the front desk to get aid. NO ONE ANSWERED! After three tries and 30 minutes someone answered and I was instructed on how to manually access my message. While there for a conference, I heard numerous complaints (e.g., lack of hot water, room not being cleaned up in a timely matter, etc.). The exercise room had most of the equipment working and the jacuzzi was out of order. On my day of departure I stupidly asked the front desk if they could print a boarding pass. No one knew how to do it. One person behind me was so upset with the wait for check out that she "threw" the keys and said "I'm late for my shuttle". I did write Hyatt. To their credit they quickly responded and apologized. They offered an upgrade on my next stay. I politely said there will be no next stay. In my opinion, you can do much better. Perhaps, someday Hyatt will be able to work out the "kinks". I, for one, will not be around to find out...

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highway 40 Problems Avoid Highway 40 due to major reconstruction work underway thru 2009


Other names for Hyatt Regency St. Louis Riverfront Hotel

  • saint louis hyatt
  • hyatt regency saint louis
  • adams mark hotel st louis missouri
  • adams mark hotel st louis
  • adams mark hotel
  • Address: 315 Chestnut Street - St. Louis - Missouri - 63102 - United States
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"By far my favorite hotel" - Matthew Worthington

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