Hilton St Louis Downtown Hotel, St. Louis
Reviews - Hilton St Louis Downtown Hotel
Read 270 additional reviews of Hilton St Louis Downtown Hotel at TripAdvisor.
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Historical Traveller Reviews of Hilton St Louis Downtown Hotel
Lovely Hotel With a Great Stafffrom A TripAdvisor Member
Very good hotel overallfrom curlyloo
Check-in was easy. Gennelle at the front desk handled my check-in and even remembered my name three days later when I checked out of the hotel. The room was very clean, but was an awkward shape and a bit small for three people. Although our room was a non-smoking room, it smelled a bit smoky when we checked in. After I called the front desk, an engineering staffmember came up within 5 minutes to clear out the smell. When I came back to the hotel at night, a member of the front desk came out to greet me. Very nice touch.
If you are a Gold Hilton Honors member, you can get FREE breakfast vouchers for 400 Olive Street. It's a buffet breakfast that includes an omelet/waffle bar. It's really filling and very good. I found that service at the restaurant was good - the chef brought the omelets to us when they were ready (we didn't have to stand around and wait for them).
Parking costs $15/day to self-park. On weekends, though, you can park on the street for free - but no one tells you that (at the Westin, they did tell us.) On Sunday morning, after driving to church, I parked on the side of the hotel that only has a sign that there is no parking between 7am-6pm Mondays through Fridays (it doesn't apply on Saturdays and Sundays). We were going in to have breakfast at 400 Olive, grab our jackets, and then drive to the Missouri Botanical Gardens. A rather surly valet/bellman rudely told me that I move my car or have him park my car. I have no explanation for his rude behavior, but he saw us in the hotel throughout the remainder of our stay and never greeted us or acknowledged us. HE was the only unpleasant staff member in the hotel. Everyone else was wonderful.
I would have given this property 5 stars if it hadn't been for the surly bellman/valet.
Hilton was superb with the exception of service at the restaurantfrom '
My husband and arrived in St. Louis for the game in St. Louis @ 11:40 a.m. They have quick park in the Hilton ramp so we explained to the attendant that we were checking in after the ballgame...no problems...just got a ticket and showed it to the front desk upon check-in.
We arrived back to the hotel to check in around 5:00 p.m. It was very quick check-in process and the staff at the front desk were so professional and nice. We went to get our luggage and I found a huge orange sticker on my vehicle stating that my car was going to be towed. (I parked a little bit on the line in the ultra-small parking spot.) I called the front desk immediately upon arrival to the room and they could not have been kinder or more helpful. They immediately resolved the situation. (Of course I re-parked my car "in the lines" before going back into the hotel.) The manager actually went out to the garage and personally removed the sticker...which must have taken some terrific appoxy because I tried to remove it myself and it wasn't working at all! This situation was totally my fault since I can't park!
Finally, about the room...quiet, comfortable, and extremely clean ***kudos to cleaning staff****. The bed and the linens were great!
Because of the good reviews we dined at "400 Olive"...the hotel restaurant. Ambience was nice....Hostess was quick and curteous...Service started out okay, but in the end, was aweful. Our server had 4 tables total the entire time with no more than four persons a piece. We only ordered drinks and entrees since we had apps earlier after the game. Our server was curteous and attentive initially...then it fell apart. She told us she was bringing bread and 20 minutes later our entrees arrived cold sans the bread. Then she forgot our drinks that we had ordered 15 mins. before and also the steak knives (we both had steak). Meanwhile, she brings out the entrees for the table next to us and forgot to bring the salads before the meal. She stated, "Whoops, sorry about that, do you still want them?" A table of 4 had walked in meanwhile and had to be waiting for 10 mins. plus for a greeting. I worked my way through college as a waitress...my parents own a restaurant...so I may have certain expectations when I'm spending $7 on a drink and $30 plus on an entree. The food presentation was beautiful and I think the food would have been devine...if it was hot. Unfortunately, our waitress could not multi-task. If she had 1 table all night, I'm sure that she would have done great. Enough about that.
Bottom line: Won't eat @ 400 Olive again...there is better value and service for the money. Loved the room!!!! So clean and comfy!!!
I would love to return to the hotel in future trips; however, my husband wants to consider Hilton @ The Ballpark.
The Perfect Place - Seek no further!from lerdmann
It is located just two blocks from the Old Courthouse and the Arch on the corner of Olive and Fourth Streets. The nearest Metro station is at Eighth and Pine (one block over and four blocks up from the hotel). The Metro is quite handy in coming in from the airport and will only cost $2.00. OR, the parking garage next door is VERY accommodating to hotel guests and just costs $15 per day, self-park. Aside from our trip to Anheiser Busch, we parked the car all day and walked or used the Metro to go to Union Station and other sites.
This is an stylish, comfortable, and reasonably priced hotel for couples and business professionals. They have meeting rooms available for small to medium size groups. They have no pool so I wouldn't recommend it for children but they do have a fitness room with jacuzzi for adults.
I am a meeting professional who is quite pleased with this property. If you want more information or travel recommendations to the city, please feel free to email me at email@example.com!
Five star hotelfrom A TripAdvisor Member
The front desk was great at check-in. Very helpful with suggestions of places to eat and the attractions. The room was on the the 8th floor and we actually had a partial view of the Arch. VERY CLEAN!!! The bed, bedding,pillows were the best we've had in St. Louis, slept like we were at home on our pillowtop. Room was very quiet also. Doors did not slam shut like some. Two bottles of water in fridge are on the hotel.
You have to use room key for elevators, liked that security.
Breakfast buffet was also very good. You can order a custom omelet or waffle with the buffet, something husband likes because he eats big on vacation. Also kept our water glasses full, something we take notice of as we are not big coffee/juice drinkers. Did not eat dinner there.
Husband used fitness center and said it was fine. Not crowded and had a hot tub/spa also.
Spent time in bar also, great drinks. Ordered my 1st martini (chocolate) after the game and now I'm hooked. Service was very attentive. Popcorn was served at the tables. They have a late appetizer menu if you want to eat after the restaraunt closes.
Elevators were fast (only 8 floors) and coffee service if available outside elevators if you prefer something besides the room coffee.
I had to use the business center computer and printer to do on-line check-in for the airlines and the printer was not working, but the front desk helped as they also have a kiosk in the lobby for check-in for the hotel OR airline. Very nice.
I read previous posts about prices. I believe the cost of breakfast buffet and drinks and room were very in line with the other places we have stayed. I feel we actually got a bargain for the great service we received.
I would highly recommend the hotel to all. I have been lucky to travel all my life as my dad worked for an airline and so have been to many hotels. This was exceptional in service and accomodations in my opinion.
A great Spot for business or pleasurefrom kctraveler99
Love this hotelfrom Tonya
great hotelfrom mantis70
A beautiful gem in downtown St. Louisfrom A TripAdvisor Member
The bellman took care of my luggage and my car and gave me a brief history of the hotel (situated in a bank building that sat empty for 10 years). The open lobby with seperate areas for the bar and dining, was very nice and comfortable, with two open vault doors serving as a reminder of the building's former tenant (one door leads to the business center, and the other to a very small convenience shop). The bellman was also very helpful later as I was asking for directions to The Arch.
I ate breakfast at the hotel only once - I had the buffet, which was too pricey, but the food was good. The overall service could have been a liitle more attentive. I did have appetizers at the bar one night, and they were well prepared, plentiful, and not overly priced.
The room was fabulous - plenty of space, a large bathroom with a huge handicapped shower. The bed was large and comfortable as were the other furnishings in the room. Everything in this hotel seemed to be very well maintained and was very clean. The housekeeping and maintenance teams do a great job.
A big thank you to everyone at this hotel who made my visit to watch my Cleveland Indians play the Cards a very relaxing and worthwhile trip!
Very nicefrom kjsdunn
They seemed to be short-staffed at first (no bellman when we checked in) but the staff that was there was also exceptional, friendly, and helpful... except for housekeeping, who barged into our room at 9 am on Sunday morning because we didn't think to put out the Do Not Disturb sign that early.
Top Local Tips for St. Louis
Use the Metrolink The St. Louis Metrolink has several stations around the city and is a clean, comfortable ride. Buy an all day pass for unlimited train and bus rides. It's so much more enjoyable to do your sightseeing when you don't have to worry about driving.
St Louis Zoo It's great, and it's free.
Four Star Restaurant This hotel has one of the finest restaurants in the city, bar none. It is a four star restaurant and has earned the title honestly.
Other names for Hilton St Louis Downtown Hotel
- saint louis hilton
- hilton st louis downtown
- hilton saint louis
- Address: 4th %26 Olive St - St. Louis - Missouri - 63102 - United States
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