The Westin Crown Center Hotel

, Kansas City, United States
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The Westin Crown Center Hotel

, Kansas City
One Pershing Rd - Kansas City - Missouri - 64108 - United States Hotel Website | 816-474-4400
408 Traveller

Reviews - The Westin Crown Center Hotel

Historical Traveller Reviews of The Westin Crown Center Hotel

Money stolen from room

from A TripAdvisor Member
My wife and I stayed at the Westin in Kansas City from June 16 through June 19, 2004.
Sometime prior to June 19 someone entered our room and stole $450 in cash from my carry-on bag. This money was in a hidden pocket in the back of the bag. I have carried this bag for over 20 years with no problem.
The hotel has been totally irresponsible in their treatment of this situation.
No one has ever contacted us nor has anyone ever put fourth any effort to help us with this theft. We only had $52 in cash remaining when we left Kansas for our 2000 mile trip back home.
If you choose to stay in the Westin be very careful with your possessions. And, most of all, realize that if you do have a problem management there won't be of ANY help.

Beware of hidden charges

from A TripAdvisor Member
Beware of hidden charges. $12.50 per day parking & local calls not free. Not mentioned on their web site so you get a surprise when checking out.

t Care!

from A TripAdvisor Member
Room was not ready when we arrived, so we left out luggage with the bell hop and when we came back from lunch luggage was missing. Notified security and staff. I got 1 call saying that they turned it in to their insurance co. Never heard from anyone again. I refuse to stay there again. Rooms were noisy with kids running down hall at all times of day and night. So why pay the high room prices for lousy security and noisy rooms?

Great Value

from A TripAdvisor Member
I stay at the Westin in KC on a regular basis. I find that KC hotels that are close to the Plaza are generally overpriced for what you get.

The Westin, however, is a great value. The rooms have always been clean, the "Heavenly beds" are a nice break from the typical KC hotel decor, and the bathrooms are pleasing, with the marble countertops/good lighting. Nothing too posh, but definitely a steal compared to other hotels in the area, and cleaner/more quiet as well. If you go to Priceline or Hotwire and choose 4-star hotel in Crown Plaza area, you'll either get the Westin or the Hyatt, and often at rates of $50-$80 per night. Also, AAA members can get great rates just by calling the hotel presenting your AAA card at check-in.

Be prepared to be nickle & dimed on parking fees if you drive, though. Add $10-$15 per night just to park your car there plus tips for the valet. Same with the Hyatt.

s been better, but it is still very good.

from A TripAdvisor Member
I have been staying at the Crown Center at least once a year for a week long meeting. This has been an annual enjoyment for my wife and my self since 1986. We have always enjoyed the atmosphere and the attention of the staff to our comforts. I have always found the staff to be accomodating of our requests and on more than one occasion have been givan an upgraded room at no charge when there were even minor problems. The recent remodeling was a minor inconvenience. Foodservice was excellent, but now needs some attention as the Brasserie lacks variety and the quality is only fair. Room service charges are excessive, but the food is good. I love the location and have never had reason to regret a stay at the Crown Center.

Ignore the complainers, this place is wonderful for KC!

from A TripAdvisor Member
Ignore all the complainers, This place is beautiful, has great rooms, well designed amenties, luxary feel, small but decent restaurant, offerd discounts to dinner atumatically, connected to many things to do (physically connected as well ie: science center). For KC this is a great place to stay and always go back. No need to look elsewhere, but I wouldn't spend more than $100 per night then you expect much, much more. their rack rate is too high but they in the heart of convention center and can get the rate at times.

Loved it!

from A TripAdvisor Member
I love this hotel. We stay here everytime we come to Kansas City. The last time there was a family reunion there. That was kind of anoying.
The kids at reunion where running around uncontrolled. But that was it.
Other wise it is great

Nice Location, Nice View

from Wikiwiki
I couldn't decide whether to stay at the Hyatt or the Westin in KC from the reviews. I was pleasantly surprised with our choice of the Westin.
The Hyatt looked far away from the Crown Center (via a long above ground tube). Our room overlooked the train station and if you have small children, as we do, they were capitvated by the trains going past in the distance (yes, you can hear them throughout the night - the Hyatt, too). The view was very nice and the interior colors were dark and soothing. There is a tiny balcony and sliding glass door for fresh air. The bed was very hard for a "heavenly" bed, in fact one of the hardest beds I've ever slept on. Room service food was delicious - they even used unusual veggies like broccoli rabe, but the menu was a bit limited. The Westin is connected directly to the mall with the Crayola Cafe a very short walk away for little ones (1 and 3 years). The Crayola store and a nice toy store are there, too. Many restaurants are just outside the entrance. I'll stay there again, hoping for a softer bed.

Disappointed in Kansas City...

from A TripAdvisor Member
Disappointed...My husband and I, along with my 2 children travel frequently. When in town, we stay at the Westin Crown Center. Our last trip there will make us re-think another trip to a Westin. We used a discount travel service through the internet and got a great rate. When we arrived at the hotel, although we are "preferred member" status, the suites were all taken which we didn't mind. We did mind, however, that they were completely out of "kid packs" and only offered a free soft drink in it's place. They did not turn our phone service on until we requested it, and there "free" movies for kids were on the blink. When we arrived in the room, the bathroom counter had not been wiped down and there was a hair on the toilet seat. The restaurants in the hotel closed an hour earlier than posted and we were forced to order a pizza from a take-out service. All in all, had we paid full rates, we would have requested some sort of refund and a meeting with the manager. I did write a letter to the manager to let him know that we were dissatisfied with our stay.


from A TripAdvisor Member
We had a great stay and no issues with our room. I was concerned after reading some of the reviews posted here. I travel for business and thought are room was great! And everyone who waited on us was great.
The only complaint, was when we valet parked our car, they adjusted everything and had the CD player on, so not sure what was going on there. But overall, we would stay there again.

Top Local Tips for Kansas City

eats and entertainment attached to crown center with many restaurants and live theater Try buffet in hotel cost $12.99 for salad soup, main course(chicken,prime rib, fish, pasta) and great dessert, chocolate chocolate.

Staying at Crown Center? Eat at Union Station Had dinner at the Union Station restaurant Pierpoints. Their martini menu is thick as a book, and the food is really good. And surprising affordable for an upscale place. Also walked back over to the Union Station diner for breakfast--equally good; strong coffee, good eggs, no nonsense place to spread out for a business breakfast.

BBQ The biggest debate in KC is which barbeque to eat. The main choices are Arthur Bryant's, Gates, L-C's. After asking the locals we went to Arthur Bryants. The ribs were OK, a little dry. But the burnt end open sandwich (yes, its called a burnt end) was terrific and I highly recommend it. Order a pitcher of beer and it will come in a chilled pitcher and mug. Just perfect together.


Other names for The Westin Crown Center Hotel

  • westin kansas city
  • westin crown center
  • kansas city westin
  • Address: One Pershing Rd - Kansas City - Missouri - 64108 - United States
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