Sheraton Suites Plaza Hotel, Kansas City
Reviews - Sheraton Suites Plaza Hotel
Read 165 additional reviews of Sheraton Suites Plaza Hotel at TripAdvisor.
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Historical Traveller Reviews of Sheraton Suites Plaza Hotel
This is the best hotel on the Plaza - which is sadfrom Writer/Director
The Sheraton is the only hotel on the Plaza where one can actually control the AC or Heating in each individual room. It's also the only hotel on the Plaza with a really comfortable bed, and perfect location (you can walk everywhere). It's the best.
That's the sad part.
Why can't Kansas City have a luxury hotel? I mean really! Every major city has a hotel worthy of being called a luxury hotel. All the hotels in KC are outdated and need major million-dollar makeovers. Not makeovers - total overhauls!
On this trip to the Sheraton we had returned from a lovely dinner out on the Plaza, changed into our pajamas, climbed into bed for a movie and room-service. We picked up the phone - to no dial tone.
We checked the other phone, no dial tone either. Not even the fax machine (which is too big for the room, come on guys - I have a xerox in my office smaller than that fax!) had a dial tone. So we got the cell phone out and dialed the number on the hotel phone - in order to call downstairs.
The woman who answered the phone was in the main Sheraton reservations department (not even located in Kansas City) and claimed she had no ability to call the front desk for me. I asked to speak to the manager, and their manager, and that person's manager... None of the people had the ability to telephone the hotel to tell them my phones weren't working. Isn't that peculiar? The telephone number on the phone doesn't go to the hotel. It was like living in the twilight zone!
The most frustrating part was having to get out of bed, get dressed, walk down to the front desk to report our phones were out and ask for some room service. Lousy bargain for the price if you ask me!
When I got to the front desk there was a pile of flyers alerting all guests that the phone service for the entire hotel was out. A part was being flown in and they hoped to have the phone lines working by the next evening. (This flyer should have been slipped under every door at the hotel, so guests would know what the devil was going on. It was a poor choice to not alert guests what was happening!)
Obviously a disaster such as this has never happened here before (the staff were really not prepared to deal with it, and it showed).
Upon checking out the next morning, the guy at the front desk actually asked, 'Did you enjoy your stay with us?" I said, "No." He thought I was joking. So I informed him what had happened (it's like he didn't know the phones were out). He gave me $50 off on my bill. In hindsight, I should've demanded a free night's stay, but figured I'd probably never stay there again... Until I remembered there was no where else to stay on the Plaza as good.
Clearly this is s sign to avoid the Plaza and stay downtown at the Hotel Phillips (I haven't stayed there yet but it looks like KC's last hope!)
MOTEL Sheratonfrom A TripAdvisor Member
The rooms smell of cigarette smoke, the carpet and bedspreads are stained & worn. During one stay there was black mold growing on the bathroom tiles. If you want to stay on the Plaza try the Fairmont or Raphael. Sometimes you can get great deals there. If not, try the Marriott or Emabasst suites. These two aren't much better than the Sheraton though.
** I've stayed at every hotel on the Plaza and I'm constantly dissapointed with hotel service overall.
Great Hotel..Great Locationfrom Trvltwo
needs much improvement!from jlm1472
Great Hotel! Great Locationfrom Buckeye460
The hotel itself is nice and relatively quiet. Beware the swimming pool is on the west side of the 15 story building so the direct sun doesn't reach the pool until 1-2pm each day. If your a morning tanner/swimmer, the pool area is not at all conductive.
Rooms are great size and well furnished. The bathtub needed a good coat of enamel however. Sweet Sleeper beds are well worth the extra cost compared to a Holiday Inn bed. Rooms are a little pricey but I found out too late they do give an Entertainment member discount saving about $25.00 per night.
The biggest draw back is the distance from MCI (Kansas City Airport) it is a good 30-40 minute drive. If you take the KCI shuttle roundtrip fare is $27.00 but it takes about an hour to get t the hotel. Cab fare is $44.00 one way !!
I fully enjoyed my stay and found this to be a about a 4 star hotel
Sheraton Suites....We loved it!from A TripAdvisor Member
Great location...rooms need workfrom codejd
However, the "heavenly bed" is just that and the "suite" atmosphere is nice. The lobby, bar, etc. are still in tact but the rooms are in need of updating and modernizing.
Still a great location and a great rate!
Slippingfrom A TripAdvisor Member
Carpets filthy.from A TripAdvisor Member
Sheraton Suites was okfrom soleglo
Top Local Tips for Kansas City
Best BBQ The best BBQ we had during our whole trip was at Jack Stack at the east end of Country Club Plaza. My husband is BBQ freak and researched many different restaurants that we tried - this one was by far the best!
Other names for Sheraton Suites Plaza Hotel
- sheraton kansas city
- sheraton hotel country plaza
- sheraton country plaza hotel kansas city
- kansas city sheraton
- Address: 770 West 47th Street - Kansas City - Missouri - 64112 - United States
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Hotels Near Sheraton Suites Plaza Hotel
- Hampton Inn & Suites Hotel Kansas City, Missouri Distance: 0.1 km / 0 mi
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