Seven Gables Inn Hotel, Clayton
Reviews - Seven Gables Inn Hotel
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Historical Traveller Reviews of Seven Gables Inn Hotel
I love this inn, but reservation system unreliablefrom rjaustin926
We truly value our guest input and we have since upgraded our booking system. We also now do verbal confirmation calls to ensure our guest are getting the best customer service possible.
Lovely Small hotel in great locationfrom Pub2
Guests feedback is always welcomed and sincerely appreciated.
We look forward to your return.
Upon checking out the next morning, we were charged for valet parking which we did not use and told the clerk that we were not using. They removed the charge. The breakfast was sparce, but there were fresh orchids in vases in the dining room which was nice. The dining room was a very handsome room itself. It's a shame the bedroom was not as nice as the public rooms.
However, upon arrival, the hotel told informed us that they had overbooked and we would have to stay at another hotel. WHAT???? We have to go to another hotel because you overbooked! Could they have not asked us to book elsewhere two days prior to our arrival (when they guaranteed us a queen nonsmoking room) so that we were not inconvenienced? Could they have not asked us to book elsewhere an hour before our arrival when we confirmed our directions? Better yet, could they not count how many rooms they have and only book that amount of rooms?
This was an inexcusable mishap and handled very rudely! I did not get to stay at Seven Gables nor will I ever stay or recommend this hotel to anyone!
Since your visit we have taken great strides to improve our reservation system and we now make live confirmation calls to all guests.
We value your input and hope you will give us another chance to provide you with the experience you deserve.
Worst hotel experience ever, ruined anniversaryfrom tptpiano
I researched online for hours to find the Seven Gables Inn. I was pleasantly surprised when I called to book our reservation to find that we could reserve the only room with a Jacuzzi in it (the only one in the hotel at all, according to her, since they only have about 30 rooms) for Saturday August 12th.
When we arrived at 4pm to check-in, there was a guy sitting at a desk who seemed like the manager. He checked us in, after 10 minutes of waiting, and before we left for our room I asked to confirm that this was the room with the Jacuzzi. He said, “Oh, let me check.” He then proceeded to spend another 10 minutes figuring it out. A lady came in to help him, and they were discussing the options. He seemed completely inept at his job, having problems figuring out how to check us in. The other lady didn’t seem to be much help.
However, everything seemed to work out fine, they gave us the room number and directed us. We went up to the 3rd floor with all of our stuff and then of course, it was the wrong side of the hotel. There are only 30 rooms, split into two, half to the left of the check-in desk, half to the right. We figured out after taking all of our stuff up the stairs that it was the wrong half of the hotel. We then went to the other side of the hotel with all of our stuff. We entered the room, and of course, no Jacuzzi. Well, it’s August in St. Louis and the hotel was having air problems, so we were extremely sweaty. My husband went downstairs to see what the issue was, and of course, when he came back up to the room, he said they didn’t actually have a room with a Jacuzzi. The people that we had been dealing with offered to take $60 off the price of the room. Not exactly enticing considering, it was probably about the same we’d pay for the room WITHOUT a Jacuzzi anyhow.
We were so upset with all the time that had been wasted we chose not to stay at the hotel at all. After all, the ONLY reason we were going to stay there was for the Jacuzzi.
Because we’ve never spent much time in St. Louis, we didn’t know of other hotels that would have a Jacuzzi still available on such short notice on a Saturday night. I had spent a few hours researching online three weeks prior and had only found Seven Gables Inn. So, on our 1st anniversary, we ended up driving back to our hometown, Springfield, IL, hoping we’d find someplace. We had to cancel our dinner reservations and know we weren’t going to go to the museum or any of the other places we had planned for the next day.
What a disappointment. Luckily, things worked out okay for us in Springfield, but it was easily the worst hotel experience I’ve ever had. The hotel looks cute, but I wouldn’t take my chances on a hotel so poorly run.
Cozy, comfortable, and classyfrom Packer8
Only two criticisms: 1. The staff, including the concierge, did not seem to know much about the area. They couldn't answer the most basic questions, like "What kind of place is the restaurant across the street?" 2. The breakfast. The coffee, granola, yogurt, and rolls were average and good enough, but when items (like butter and coffee cream) ran out, they weren't replenished unless guests asked. It was like the food was set out and whoever got there first got it, and there just wasn't anymore to be found. Minor things, but a classy place like this, should make these two simple improvements.
We truly value our guests and their feedback and it helps us to improve as a team to provide our guests with the best possible experience here at Seven Gables/Molly Darcys.
Since your visit we have on going training with knowledge of the area as well as customer service training.
Our goal is to provide the best experience to our guests and we sincerely appreciate any and all input.
Historical Meets Modern Comfort- Know what to expectfrom BlueSkies4Us
The first thing you should expect upon arrival is the inn is directly in the middle of business district, with buildings looming overhead. This was not unexpected, so it did not affect our overall satisfaction. Upon entering, we were greeted by friendly staff. It seemed we stepped back in time, as the furnishings and decor are English tudor/French country. We were early arriving and there was nothing available, so we requested the quietest room possible and returned later. Just a note: The quiet rooms were called the "back rooms" and have the courtyard as the view. Remember, no elevators, so expect stairs. Also expect to hear trash trucks running around 6 am, but this is probably true of all city hotels.
The room itself was as depicted online, however, the carpet was very stained in the sink/vanity area. The wall paper was peeling just a bit inside the shower area, and the bathroom door would not shut unless you pushed VERY hard (which was loud). You have a wonderful flat screen, but miss conveniences such as ice/ice buckets which you must ask for. The bedding was exceptional! That , along with the old world charm, are the reasons this hotel is rated above average in our opinion. The view of the courtyard is charming, however, on weekends, expect live music to be piped to the courtyard filled with people dining and drinking. This wrapped up by around 11 pm and was not really a distraction during our stay.
A minus was the breakfast service. There is little variety if you are a person who can not eat sweets in the morning. The first morning, they also provided bagels and cream cheese, but the rest of our mornings it was sweet pastries, sweet cereal, sweet fruit. The juice, milk, and coffee were not replinished, so most mornings we found a nearby Starbucks. We also rarely saw the valet staff, we did everything ourselves at $12/day either way.
Get aways are what you make them, and this was a speical weekend for us. We choose to overlook the imperfections of this historical hotel and it was easy to fall in love with it's charm. We will return and recommend it to others, as long as one knows what to expect.
Fabulous Inn!!!from hlanham
The room was fabulous and so cozy! And the bed....wow. It was the most comfortable by far from all the other hotels we have stayed at. Definitely need to get some of those pillows for my own house! We had turn down service along with the chocolates and the bottled water. The room had its own thermostat which came in really handy and worked great! Loved the fact that when you close your room door it automatically deadbolts. Bathroom and sink area were very clean and nice. Also had the Aveda products as mentioned. Side tables were a little worn, but I thought it added to the charm of the Inn. Flat screen TV was very nice and didn't have a problem at all with reception.
We didn't eat at the Inn, but the area's looked nice and clean.
Numerous places to eat within walking distance. Just on that street alone I bet there were 4 and then several more just on that block. Tons of other places within a short driving distance as well.
Staff was very helpful with giving us directions to a few local places we wanted to check out.
Only thing is that we felt a teeny bit out of place. We were dressed pretty casual unlike most of the other people we ran into who were in suits and nice dresses. Not the Inn's fault though!
Overall we were very please and would definitely recommend Seven Gables Inn to others!
It's with your feedback that we can continue to grow as a company and give our customers what they are looking for and deserve.
We look forward to seeing you again.
Excellent service and place to stay!!from Hubie53716
We strive to give the best customer service with always making our guests feel welcome.
We love seeing our guests happy while they are here and its even better when they leave with a smile on their faces.
We appreaciate your kind review and look forward to you visiting us again!
Top Local Tips for Clayton
Free Parking The lot just across the street is free after 6 PM until 8 AM, at which point you can put in a dollar to aquire at most two more hours.
Other names for Seven Gables Inn Hotel
- seven gables saint louis
- seven gables hotel
- Address: 26 North Meramec St - Clayton - Missouri - 63105 - United States
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