Grand Superior Lodge On Lake Superior Hotel

, Two Harbors, United States
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Grand Superior Lodge On Lake Superior Hotel

, Two Harbors

Rooms: 77

2826 Highway 61 - Two Harbors - Minnesota - 55616 - United States Hotel Website | | 218 834 3796
124 Traveller

Reviews - Grand Superior Lodge On Lake Superior Hotel

1/10
Beautiful resort... POOR Customer Service!!
Submitted by: Ryan Boudreau in 01/11/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Special Interest/Event
We had our wedding at this beautiful resort. Unfortunately, the customer service was NOT as nice as the scenery.

GSL charged us double the price which they quoted to us for wine. GSL denied this as fraud stating that they misquoted the wine on our final itinerary. Surprisingly, they refused to take full responsibility for their mistake.

Also, GSL told us they would store our cake in a cooler overnight for no additional charge. However, the bill showed $100 cake storage fee. Simply outrageous.

Finally, we had hired an outside vendor to erect a tent for the rehearsal dinner. GSL NEVER mentioned that the tent needed to be taken down by a certain day. Thus, we hired the tent company to remove the tent on Monday and told GSL that was the plan. At the last minute, GSL decided the tent needed to be removed on Sunday. They did NOT contact us (even though we were at the resort), took down the tent without our request, and charged us $250 for tent dismantling. We had already paid the tent company $50 to perform this task.

Since we were over billed for the wine and billed for the cake storage (discussed as "no charge") and billed for non-requested services (tent dismantling), we refused to pay GSL for these charges. They threatened us with collection agencies and were very disrespectful ignoring all of our rational and well-documented arguments. Their counter was always "services were provided and charges must stand." That is a poor and unfair business policy given the circumstances, but they never backed down. Most importantly, the upper management had no reservations about hassling young newlyweds who just spent $10-15K collectively with their friends and family at the resort. Perhaps that was just their way of saying "Thanks!"

Separate incident below...

Furthermore, we stayed at GSL for our honeymoon (not having seen the wedding bill yet). On our last day, we were greatly inconvenienced and never offered compensation. We planned to spend the day at our cabin, enjoying the fresh air and grilling some brats for lunch. However, GSL was having nearby units re-stained. The painting crew even asked us if we were leaving for the day so they could re-stain our cabin ahead of schedule. We explained that we had planned to stay all day and enjoy the fresh air. Moments later, they asked us to close all of our windows on our cabin and said that we should not sit out on our front deck because of the fumes from the varnish. Unfortunately, this occurred near lunchtime and our grilling plans were ruined since we didn't want to eat varnish-flavored brats. We were forced to eat at the resort restaurant for lunch and endure a full day of unpleasant fumes around our cabin. Thus, not only did this matter cost us a much needed day of relaxation, we also ended up paying to have lunch at GSL's restaurant. We did not bring up our dissatisfaction at check-out time because we already had to argue the charges on our wedding bill which we received that morning. However, after our honeymoon we contacted GSL regarding this matter via telephone. We explained the situation to a staff member at the front desk and he replied, “That's not right, we should have done something for you. I will let the manager know.” Unfortunately, GSL never attempted to contact us regarding the situation. Instead, I had to contact them once again. In speaking with the General Manager about our inconvenience, he basically said, "we have to varnish the cabins at certain times... our guests just have to deal with it!" I thought he could have simply offered a discounted rate for that day and offered to pay for our lunch. Amazingly, even though we were spending an exorbitant amount at the resort, he did nothing!! Perhaps he should ask his front desk staff for some customer service tips!

We along with our family and friends will never return to GSL since the management lacks concern for customer satisfaction and supports unfair business practices.

Top Local Tips for Two Harbors

Gooseberry Falls Definitely take time out to visit Gooseberry Falls State Park - just a few minutes from GSL. I would also recommend Split Rock Lighthouse!

Speed Limits Watch your speed on the highway and going through towns on the highway. The speed limits are rigidly enforced.

Great Food Grand Superior has geart food

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Other names for Grand Superior Lodge On Lake Superior Hotel

  • grand superior two harbors
  • grand superior hotel
  • Address: 2826 Highway 61 - Two Harbors - Minnesota - 55616 - United States
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