Historical Traveller Reviews of The Marquette Hotel
Loved the Marquette
My husband and I stayed over Thanksgiving and we were very pleased. There is a wonderful (but pricey)T-day buffet served every year at Windows on Minnesota restaurant on the 50th floor of the IDS tower, which the Marquette is connected to. Gorgeous view and fantastic food! The rooms are very comfortable with pillow top bed and top-of-the-line linens and down comforters. Staff is friendly and service great. Basil's restaurant is also very good and not over-priced. The hotel is connected by skyway to the whole of downtown Mpls and terrific shopping. One area needed improvement; the bathroom tiles were in need of replacement and the shower door didnt open easily. Otherwise great.
For our first trip to Minneapolis, the last weekend in October, we made reservations at the Marquette, based on location, reviews and price. The room was quite nice, eventhough we had no view outside our windows. The staff was exceptionally friendly and helpful. The concierge desk, reception, bar staff and housekeeping all exceeded expectations. Our only problem with the tub drainage was addressed very quickly. We can't rate the restaurants since we did not eat there. We enjoyed the convenience of an ice maker close to the elevators, but would not want a room nearby because of that machine's noise. We would definitely stay there again.
Not What I Expected
My husband and I were excited to stay at the Marquette for a weekend get-away. When we arrived, however, we were disappointed. The front desk was very disorganized and the concierge was extremely pushy. When we arrived in our room, we found that we had been booked into a handicapped-accessible room. This made the bathroom a maze of support bars and weirdly placed doors. The bathroom was also in need of a thourough clean--on the surface it was clean enough, but I could tell it hadn't had a deep-down clean in a while. The grout in the tiling was moldy, and the bottom of the shower curtain was moldy as well. We could also clearly hear the people in the room above us. In retrospect, I should have spent the extra thirty dollars and stayed at the Le Meridian--we paid $160 dollars a night for the Marquette, and it just wasn't worth it.
Great place to stay
This hotel was terrific. Conveniently situated right in the heart of Minneapolis. Convenient garage parking adjacent to the hotel. Huge rooms. Extremely helpful staff. I even think I may have read that they take pets! But you sure wouldn't know it. The place was spotless.
Only two minor room issues to report. One is that the tv was situated to the side of the bed rather than at the foot in our room, so it was kind of hard to watch (baseball) and relax at the same time. And for someone who has mobility problems, getting in and out of the tub in our room might be difficult because the sides came up very very high.
Went to the restaurant too, which was quite good and they were very accommodating. Bell staff and front desk were very very good and friendly.
The business center is the best I've ever seen at a hotel.
A great 3* hotel
I attended a wedding at Minneapolis, and had a wonderful stay at the Marquette. I called and changed the reservation several times, and the reservation desk was very nice and patient. The front desk was small, but the staff was very attentive. They have free internet access at their 24 hr business center, which was great because a lot of hotels nowadays charge use of their business center. The hotel is located at the heart of Minneapolis, and the shopping distriuct, AND just 2 blocks away from the light rail train (which takes me directly to the airport or Mall of AMERICAS). The location was just great. The only thing I didn’t like was their bathroom; the shower sliding door was very hard to slide open. Overall, it's a great 3* hotel, and I would want to stay there again.
ll just book a standard room
I stayed here for a night in May 2005. I reserved deluxe room for about $80 more on the executive level. The room had a nice marble foyer, large bedroom with chair/ottoman combo, shoeshine and large bathroom with a steambath. The bed was big and cozy, but the position of the tv made it hard to watch from bed. There is a large desk, Internet access is ten dollars (though on some online sites it makes it sound like wireless is free, only in public areas of hotel). I enjoyed the steambath, but in the future wouldn't pay more to have one. I strongly recommend that if you book here, just book a standard floor room and not on the executive level unless you have money to burn. The rooms are just as good minus steambath, a few extra feet of space and the evening drinks and snacks (which weren't even offered when I stayed there). Instead, they offered us each a drink coupon from the bar. Otherwise, this is a nice hotel. It used to be the Vista Marquette, now is a Hilton brand and since then has lost some of it's Minneapolis charm.
Not so great
I had an opportunity to choose the Marquette Hotel on a recent business trip, and I chose it over the other offered properties because it has a reputation as the best hotel in Minneapolis. After staying a few days, I am not certain the reputation is deserved. The hotel has parking underneath, and after having parked the car, we entered a nice calm lobby. The concierge on duty checked us in, and offered "for only $20 more" an upgrade to a junior suite, which he described as more spacious, a corner room, and quieter because it would be away from the elevator. We took the bait, and headed up to a room on the 12th floor, the lowest of the "upgraded floors" that I would have likely been entitled to because of Hilton Honors anyway, but hadn't realized the Marquette was a Hilton property. It turned out to be a handicapped accessible room, which means it has many amenities for travellers who might be using a wheelchair, and it means no tub, but just an open shower area, which was fine with us. However, the room had a door adjoining the next room, through which we could hear every word our neighbors and their guests spoke! The room was spacious, but rather sparsley furnished, with a bed, a bench in the entryway which we could set both suitcases on, a large circular desk with office type rolling chair, and one other stiff-backed chair. Two small bottles of water were offered free of charge, a nice amenity. Very nice large closet with wooden hangers. The TV (inside a cabinet) was not really visible from the bed due to the room layout, so if a person wanted to lounge around and watch television, you really couldn't in this room. It was on a corner, with lots of windows, but the traffic noise was terrible. A policeman with a whistle was blowing constantly, and the din of traffic, plus the noise from the neigboring room, plus the sound of the air exchange in the building itself made this a very noisy room, not a quiet one as promised. We changed the next morning, and this was handled quite courteously and efficiently. We "downgraded" to a regular room overlooking the Crystal Court/Nicollett Mall side of the building and without any connecting doors to another room. It was MUCH, MUCH quieter. In addition to the desk and chair described above, it had a large comfy chair, and a big ottoman, so one could recline IF one didn't have to put the suitcases on that chair, since, we were told, this hotel did not have any of those luggage stands, or any other surface to put the suitcases on. That seemed rather odd. The colors of the room are pleasant an peaceful, there was a nice entryway with big closet and mirror, and this bathroom did have a tub/shower combo with great water pressure. But some of the bathroom tiles were chipped, nicked, and a bit soiled. The shower enclosure was an older aluminium model and it seemed a bit dingy. The sink in this room was a simple pedastal, but no counter area to place cosmetics, etc. All in all, not as fine a property as I had expected. Upon checkout, we had a disagreement over a charge on the bill, and the manager on duty, after much discussion, went into the back room and came out and told us his supervisor did not approve removing the charge. Holding our ground, we asked to see this manager, who did come out and eventually agree to remove the disputed charge. While the incident ended favorably for us, I do feel we had to go through an inordinant amount of hassle to resolve it, and feel the first manager should have had the authority to fix it for us.
The parking rate is very good for the area, and the ramp was good and efficient. The location is nice. It simply was not as good an experience as I had expected it to be.
Wonderful hotel in downtown Minneapolis
A Minnesotan now living in California, I had never stayed in downtown Minneapolis before and this was truly a treat. The bed was incredibly comfortable, the pillows perfect, the rooms large, the location superb -- right off Nicollet Mall in the heart of the business district, with connections to skyways and shops and restaurants. It's not the most hopping area on the weekends, but there are plenty of wonderful restaurants open within two blocks of the hotel and they all had very good food. The Marquette also is so reasonable in price on the weekends that we would stay there again in a heartbeat. In fact, we wouldn't even look at other options because we enjoyed our stay so much. Also, the staff was warm and friendly. A definite find in my home state!
from A TripAdvisor Member
The Marquette Hotel is a brilliant choice for romantic weekends in downtown Minneapolis. The location is very convenient to any venue downtown and the staff were exceedingly friendly. The building (IDS Tower) is very unique and it's shape is reflected in the layout of the hallways in the hotel; we would have neglected to notice this because of the location of our room, but it was kindly pointed out by the bellman. We booked an executive suite (room 1555) and I would highly recommend it. Included recent renovations, corner room with panoramic views, beautiful appointments (art deco deluxe), jacuzzi tub (all around great bathroom), very comfortable beds, and totally sound-proof (at least when we visited). The ambience in the room was second to none and reinforced a sense of grandeur without pretension. For the price of the suite (around $200/night), the value was tremendous. You could easily pay $250 - $300/night for a similar room elsewhere!
from A TripAdvisor Member
The truth is, for some hotels, associates and especially sales directors, will, in a feeble attempt to "doctor the books" and generate revenue for their own property, will offer sub-par reviews of a competing hotel.
You will notice these vipers by the reviews they leave. If you see a hotel with more than 7 or 8 reviews, and yet one review stands out as the only "one star" rating, you can surmise this as being the calling card of someone with a destructive motive. Occasionally, these outlandishly poor reviews will be the honest opinion of an actual guest. Consider these people vipers too, with a motive of equal lethality; that of, a gain of self esteem through the robbery of anothers'.
But take heart, an accurate portrayal of any hotel can be found in these reviews. As with searching the internet for facts, you must take note of commonalities between sources. For example, if everyone says a hotel's service was good, but the breakfast bad, it probably was. On the other hand, beware of the reviews that take every one of the "bad's" of other reviews, multiply them, and explain them in laundry list fashion; this is the fingerprint of a hotel viper.
I certainly hope you enjoy this review. Some may trust these words and some may not; some may never see them. Whatever category you fall into, I wish you well in your search for truth.
Top Local Tips for Minneapolis
Minnesota Institute of the Arts
This is an amazing Museum in what is a fairly small city. Beautiful building with an amazing array of art from all periods. We could have spent 1/2 a day to a day there.
Save a bundle and take the light rail
If you park your car downtown at the hotel you can take the light rail to Mall of America and the airport of a fraction of what a cab would cost.
For some good Dim Sum in Minneapolis... (hard to find)... take the 8E buse on Nicolette street south and get off at 75th street (30-45min) to Jin Bo.