Ramada Mall of America Hotel

, Bloomington, United States
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Ramada Mall of America Hotel

, Bloomington
2 star

Rooms: 263

2300 East American Boulavard - Bloomington - Minnesota - 55425 - United States Hotel Website | | 952 854 3411
139 Traveller

Reviews - Ramada Mall of America Hotel

Historical Traveller Reviews of Ramada Mall of America Hotel

Will never stay there again

from bethann215
The front desk help was horrible. The girl checking me in was clearly annoyed I was interupting her personal phone call. When I let her know I had a discount coupon, she told me I had to present it at check-out. Two days later, at check-out, the same girl was working the front desk. When I again mentioned my coupon, she told me I should have presented it at check-in and asked who checked me in. She was very irritated to find it was her. It ended up taking me almost 20 minutes to check out...

The room was disgusting. The carpet looked like it hadn't been washed in years, the toilet ran, and the shower had mildew growing in the corners. The walls were also paper-thin. We could hear every movement in the rooms next to us, in the hallway, and even people outside. Our door also rattled every time a door shut near ours in the hallway.

The dining experience was fair. We ate in the bar, and the bartender was extremely friendly and personable. However, we had a couple issues with the menus - namely, they do not list most of the ingredients.

We will never stay there again - there are other hotels just as close to the airport & MOA that are in much better condition.

Chilly reception

from SaintPaulMinnesota
I was researching hotels for an upcoming family reunion and decided to contact the Thunderbird. I met with a Thunderbird rep and was upfront that I was looking at numerous area hotels. I decided to go with a different hotel; however, I asked if I could reserve rooms at the rate that we discussed. I was coldly told that the "rep supervisor" could not honor the group rate since we would not be using other services. I was then quoted an outrageously price (definitely not warranted by the hotel itself - the decor is tacky and the rooms are small with uncomfortable beds.) A couple of days later I called the "rep supervisor" only to find that the rep never spoke to a supervisor and was quoted a more reasonable rate.) I thanked the supervisor and was told I would receive a contract within a week. Having received nothing after two weeks, I called the supervisor back. The supervisor said that he had referred the matter back to the original rep and thought they had handled the matter. Later, I received a couple of calls from the rude and highly irritated rep (who was obviously mad that I saw through the bluff.) The rep was so irritated and cold that it took a couple of calls to collect the information - which they and the supervisor took down. Due to their chilly attitude we decided not to refer family to the Thunderbird. (Why would a supervisor refer something back to an employee after the supervisor promised to take care of the matter and was their intention to be cold in hopes we would go elsewhere? --if the later is true, the Thunderbird has succeed!)

Unique hotel, nice rooms

from A TripAdvisor Member
Stayed here twice in the past month, once accidentally after a flight was cancelled, the second time on purpose! The rooms are nicely laid out, privacy wall separates sink from bedroom. Clean, updated but not antiseptic and boring. The Native American touches may not be P.C. but are interesting, you know you are somewhere different!. Good food, friendly service in restaurant. Busy bar. Walking distance to IKEA & Mall of America. Airport Shuttle. I don't understand the other bad reviews. Rough sheets was my only complaint.

No place to spend Christmas Eve - or any other night!

from A TripAdvisor Member
I was shuttled to the Thunderbird when my NWA flight was cancelled. It is an enormous hotel - but you don't get a map to help you get around - or any other information either. After an already awful day, I thought I'd at least relax in a hot tub, but no such luck - no tub!...just a dirty shower with no shampoo, or lotion, or soap. No, wait - there was an open, half-empty bottle of shampoo by the sink.

Then the hike to the eatery, where the wait for service was 2 1/2 hours. Some drunk actually got up and yelled at the bartender for neglecting him - and he at least got a drink! I had to go and get my own, although there was a host doing very little while the bartender did double-duty at the bar AND tables! The best part was the bout of "intestinal distress" that came as the result of most of the ingredients in my entree not being listed on the menu, so that I (who am allergic to huge, raw, red onions!) could avoid them.

Next morning, back again for another try, this time at the continental breakfast. On a filthy table swimming in puddles of coffee, there was a choice of - coffee. And decaf coffee. No tea, no juice, a few sweet rolls. That's it. First time in my life I was delighted to leave a hotel and head for the airport!!!!

Yuck

from A TripAdvisor Member
We stayed at the Ramada on the way back from a very nice week in Rochester. It just reminded us that there's a bad side to everything!

We were there in Feb '03 and the staff weren't particularly helpful. The breakfast facilities were squeezed into a little room with a couple of apples, a flapjack and coffee. It turned out (according to one of the staff) the hotel was due to close in 2 weeks and they were winding down. I'm amazed to see it's still open!

The rooms were pretty shabby (when we managed to get in; the lock didn't work so well). There's a gas station right next door where you can buy phone cards ;o)

Apart from that, we had a nice day at MOA (10 minute walk from the hotel; probably 5 minutes usually but we were slipping on the snow).

We vowed we'd try another hotel next time.

Big Wampum, Ugly Hotel!

from bookworm
I made a reservation at the Ramada from the courtesy phone at the airport, and had NO idea I was going to the Thunderbird... have driven by it many times and thought it was the tackiest looking place I had ever seen. Imagine my surprise when I actually had to stay there (after a long and stressful flight!) Employees were not friendly, and the rooms wasn't very clean.... needs new carpet or at least a good cleaning of the existing carpet. Kind of expensive for what you get. The decor is absolutely hideous! No way I'd ever stay here again!!!

Got disconnected before I was finished.

from A TripAdvisor Member
Sorry, got disconnected before I was finished. When we checked into the hotel, the person at the desk was super. That was the ONLY person at the entire hotel that was friendly or had any idea about customer relations. When we got to our room, there were bugs in the bathroom. They probably got there by crawling out of the bathroom ceiling that was water-damaged (possibly from a flooded bathroom above us) and falling down. We were there for 3 nights. The last night, we got back to our room around 4:30 pm after leaving at 8:00am. The room hadn't been touched. When we called the desk they said housekeeping would be there soon so we took a ride over to the Mall. Got back around 5:30 and STILL no house keeping. When we found one of the maids down the hall, we asked her if we could get our room made up. Obviously, she was having a very bad day because she was not too happy with us. Keep in mind, the conference we had been attending was over by this time and I'm betting at least half of the hotel was empty.
The restaurants were another story completely. The first night there we ate at the restaurant. I'm pretty sure our waitress was drunk or something else. We didn't go back. Went to have coffee and a bagel in the coffee shop the last day we were there and I'm guessing the wait staff doesn't depend on tips.
The pool is still nice and the hot tub is great but not good enough to make us come back. Hopefully the Musician's Union will have future conferences somewhere else!

In dire need of customer service training

from A TripAdvisor Member
Unfortunately, I decided to have my wedding at the Thunderbird/Ramada Inn in May of this year. When my parents arrived at the hotel Friday night, they were told that they did not have reservations (which they had made months earlier!). They were stuck in a room nowhere near the site of the reception. Saturday they wanted to move rooms so they were closer, and were told there was a non-smoking room available. When my mom stated they would prefer smoking, the kid behind the counter said, "Well, can't you just NOT smoke for ONE night?!". I called to find out what the problem was, and the man (a different employee) on the phone swore at me, like I was inconveniencing HIM! The next day, the wedding day, our honeymoon suite was not ready at the time we were promised, so my husband went to the front desk. The woman working continued to eat her bag of cashews, not helping him or caring what-so-ever. It's a shame so many people are in need of jobs, and the Thunderbird decides to hire these rude, inexperienced people to demonstrate "customer service". Looks like they need to invest some money into training their employees.

Absolute Worst!

from A TripAdvisor Member
My family had Sunday brunch at the hotel's restaurant and it was absolutely the worst dining experience I have ever had. The room was awful, the service was as close to non-existent as you can imagine and the food was terrible. To top it off, a tip was included in our bill because there were 6 people at our table. It's time to put the Thunderbird out of its misery.

Tacky

from A TripAdvisor Member
I stayed at this hotel for a business conference in early April and was very disappointed. The hotel is full of tacky Native American objects that make it look like it came out of some 1940's cowboys and Indians movie. I could be wrong, but none of the Indian pieces they had looked authentic or historical in any way. My room overlooked a courtyard that had a pool with about a foot of dark green water with some ducks floating in it, plus a stage coach and cannon. The other courtyard had a twenty foot aluminum statue of an Indian. There was a stuffed goat in the lobby (not sure what that has to do with Native Americans), and cheesy artwork was everywhere. The staff was miserable. The only full day I stayed there my room was never made up. At 7PM I got a knock on my door and a rude housekeeper with a cart of towels asked me if I'd like my room made up. I told her that it was too late for that and so she offered me a new towel and a bar of soap. When I checked out the bill was missing a phone call I made and when I asked them about this they said I must have not made it. There is also a $1 per day safe charge that they tack on whether you use your safe or not. Its not so much the price as the fact they don't tell you this. The hotel is convenient to both the Mall of America and the airport, but so are several other hotels that looked a lot nicer.

Top Local Tips for Bloomington

NEAR AIRPORT SINCE I'M A PLANE FANATIC I DID NOT MIND BEING SO CLOSE TO THE AIRPORT...IT'S ACROSS THE STREET AND AT THE TAKEOFF END OF THE RUNWAY!!! IF YOU DON'T LIKE NOISE OR AIRPLANES THIS IS NOT THE PLACE TO STAY BUT IT'S JUST AT THE END OF THE PARKING LOT OF MALL OF AMERICA.

Easy Access Bloomington has many hotels to offer travelers with access from Mall of America via Light Rail to downtown Minneapolis

Shopping Fun We enjoyed the time spent in Bloomington with great restaurants and shopping

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Other names for Ramada Mall of America Hotel

  • thunderbird hotel minnesota
  • ramada hotel bloomington
  • ramada bloomington
  • bloomington ramada
  • Address: 2300 East American Boulavard - Bloomington - Minnesota - 55425 - United States
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