Amway Grand Plaza Hotel, Grand Rapids
Reviews - Amway Grand Plaza Hotel
Read 188 additional reviews of Amway Grand Plaza Hotel at TripAdvisor.
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Historical Traveller Reviews of Amway Grand Plaza Hotel
Elegance in Grand Rapidsfrom jsterben
Great experience visiting our sonfrom retiredin2003
Five Star Servicefrom rocksho
Great Experiencefrom TyleratCP
I was lucky enough to stay in the older (I like to think historic) section. I was upgraded to a junior suite which was located on the corner. This room was absolutely amazing and huge, especially since it was just myself in the room. If you can get one of these rooms and you enjoy older hotels, I highly recommend it.
My suite and its roominess, turndown service, affordability and great breakfast room service, location, proximity to convention center, beautiful lobby.
Noise from my adjoining room neighbor and from a bar outside and across the street.
If you are in Grand Rapids, be sure to visit the Frederik Meijer Gardens. It was spectacular in February and I am sure it is great in the summer too.
An overall above average experience.
OK, but Oriented to Business Travelersfrom WEWITKOW
Thumbs Up for Customer Servicefrom DElledgeSanDiego_CA
Every staff member of the hotel was a top-notch professional including each of the wait staff in the various restaurants I went to. The front desk crew and the bellmen were great, too. The great service received by all these people made for a favorably memorable stay.
Other reviewers have mentioned the great rooms and incredible views. Yep, they are all correct. Rooms in the tower are spacious and my riverfront view (w/a view of the Ford Presidential Museum) was nice. Although I don't drink coffee, several of my business colleagues wished their rooms had coffeemakers in them. I was hoping for HBO or other significant movie channel, but none was available. Pay-per-view is available.
I would give the Amway 5 stars however the following items lowered my score to a 4: express check out was problemmatic--although I could check out from my room's TV, I still had to stand in line at the desk to receive a printout of my bill. My bathroom did not have a bathtub, but rather had a shower stall. No coffeemaker (as noted above). Room service indicated my dinner would arrive in 30 minutes and it took 45 minutes. Room service did call, however, to apologize for the delay. The hotel's least expensive coffee shop called Cornucopia was open for breakfast and lunch hours only. The only options remaining were pricey and time intensive (but really delicious).
As an aside, the DeVos Convention Center is a good place for large conventions. It's walkable by skyways and hallways. The Ford Presidential Museum is a well done museum highlighting former President Ford's life and time as Vice President and President. A meaningful segment of the museum is also dedicated to his wife Betty Ford. It takes 5 minutes to walk there, 5 dollars to get in, and about 2 hours to take in the majority of the museum.
Could have been greatfrom A TripAdvisor Member
We stayed here for the Grand Rapids Marathon. They refused to give me a checkout later than 2pm, even though others got 4pm, and I was told on the phone I should be able to get one when I registered. Wouldn't even give me 3pm. An extra hour wouldn't have hurt them, but made a big difference to me after running 26 miles! Note that the marathon advertised for the hotel on their website, so I expected better treatment.
There is a fairly nice swimming pool, exercise room and tennis court. There are two hot tubs. One was out of order, the other was small and not very hot.
Our room had a partially-clogged sink and bathtub. I couldn't take a bath due to the hair and dirt that floated up when I ran the water.
I told the receptionist I was disappointed when I checked-out. She offered me the opportunity of filling out a comment card which sounded like useless work for me. If this is the best she can do, I'd rather share such comments with others like you! I expected better considering the ratings of this hotel.
A truly Grand hotelfrom SusanVM
I must tell you that the thing I enjoyed the best about the hotel was not the beautiful room that we had on the 19th floor which was a corner room. It was the way that we were treated by every individual employee that worked there.
From the valet, to the front desk, to the housecleaners, we were treated with world class customer service. There is nothing more pleasant then seeing each worker take pride in their jobs and by doing so, it makes the consumer feel good that they made the right decision in choosing that hotel. UNBELIEVABLE customer service.
In regards to the actual hotel room. Very spacious, king size bed was very comfortable, however the tower room that we were in looked a little outdated, but the view was beautiful. I highly recommend this hotel!!!
Amazingfrom A TripAdvisor Member
dEFINATLY MY FAVORITE HOTEL IN GRAND RAPIDS!!
Top Local Tips for Grand Rapids
Dining Try some of the restaurants in the BOB or San Chez. Lots of terrific places to dine.
Meier Garden This is something you should not miss. Consider a special trip
BIG MONEY BIG DISAPOINTMENT DON'T STAY HERE I'VE STAYED IN GRAND RAPIDS QUIT A BIT 10YEARS AGO MY DAUGHTER WAS LITTLE MISS PRETEEN GRAND RAPIDS. 28 STREET COMFORT IN AND HOLIDAY INN ARE STILL THE BEST PLACES TO STAY
Other names for Amway Grand Plaza Hotel
- hotel amway grand plaza
- amway grand plaza rapids
- Address: 187 Monroe - Grand Rapids - Michigan - 49503 - United States
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