Omni Detroit River Place Hotel

, Detroit, United States
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Omni Detroit River Place Hotel

4 star

Rooms: 108

1000 River Place - Detroit - Michigan - 48207 - United States Hotel Website | (313) 259-9500

Review - Omni Detroit River Place Hotel

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Historical Traveller Reviews of Omni Detroit River Place Hotel


from cgoodstein
The location is depressing, the ambience is depressing, most of the room is depressing. That said, the bed is actually pretty comfortable. It occurs to me that with depressing surroundings and a comfortable bed, this could be an ideal place to kill one's self. That will have to wait for my next trip though.

I wanted to comment on the "restaurant," which is basically a sports bar in the basement with a bar menu -- burgers, etc. I ordered a bowl of french onion soup and a burger. The burger came out (overpriced, but perfectly ok), and I asked about the soup. The server made some comment about whether I still wanted it, and I affirmed that I still wanted out. A really long time later the soup came out in someting that resembled a saucer more than a bowl. When I pointed this out to the server, she readily agreed and took the soup off the bill. I asked her whether the kitchen had run out of clean bowls, and she said yes. Ugh.

Discourteous Staff

from A TripAdvisor Member
I liked the old world "affect" of the hotel, but its ammenities need improvement. I used the health club during my stay and it wasn't open at the time posted twice during my stay. The second time I spoke to someone in the lobby and she was nasty about it. She told me someone was on there way over. Considering that I had to walk a block to the club and a block back to the hotel lobby and then a block back after someone opened the door to the health club I don't think I should have had to have any discussion with the staff about it. She tried to imply that the reason that the health club wasn't open was because the usual staff person was on vacation!!!!!! It's supposed to be a 4 star hotel. The lockers had holes where the locks were supposed to be and the handles had been ripped off. The carpet was rippling, worn, and old. There were places where the plaster was falling from the wall to the floor. The health club equipment was old, worn and not fully functional. The pool was good, but the jacuzzi was dirty. The pool furniture was old. The overhead air ducts were full of dirt and cobwebs and needed to be cleaned badly. There was a plate of chicken bones and something green left from the night before on the sidewalk by the door of the Health Club.

There was a general lack of staff courtesy and performance. No one went out of there way to make me feel "welcomed" or "special", because I was staying at an Omni. The staff didn't seem to really care about the customers or the hotel. Customer service just did not appear to be a priority. I've really enjoyed staying at Omni's and this one, in particular serveral times in years past, but this time, I just wasn't treated like I was a guest at an Omni Hotel!

I Was Very Happy

from believer23
I stayed at the Omni for 2 nights when I came out to Detroit for the bridal shower of my daughter-in-law to be. It was the first time I had ever stayed at a hotel without my husband and I was expecting to be a little uneasy but I wasn't at all. I was very impressed with the fact that someone from the hotel called me at home a few days before my stay to confirm my reservation and then someone else called the day before to ask if I would be needing anything special during my stay. All the hotel staff were very friendly and helpful from the front desk to the valet parking attendant to the room service etc. The room was clean and nicely decorated with a comfortable bed that had lots of pillows. There were alot of channels on the TV. The bathroom was also clean with lots of marble. There was a hairdryer, a special makeup mirror,and lots of little amenities. It's true that the hotel isn't near the restaurants etc. but everything is no more than 5 to 10 minutes away and you will get a quiet, restful sleep, not being near the city noise.

Generally Disappointing

from Hakeedude
As compared with earlier reviews, this hotel appears to have cleaned up its facilities some. We found the hotel clean, water pressure improved, and staff friendly.
However, there were several problems, some small/some significant. The significant problems included its isolation from restuarants and distance from downtown (there is nothing but dirt lots and factories between the hotel and the Ren Center), a shuttle service that got "lost" after we phoned for a pickup, and the $18 "valet" parking to take our car to an open-air parking space 40 feet from the entrance.

Booked for 2 nights, we checked out after 1.

Wonderful Stay!

from Czech_Girl9
We stayed at this hotel on New Years Eve 2005. We booked the hotel through Expedia a few months prior to our stay. Expedia's policy guarantees a king or two double beds. Since there were 4 of us in our party, we needed two doubles. Upon arrival, the hotel staff informed me that they had a room with a king size bed for us. I immediately requested two doubles and without hesitation, my requested was granted even though the hotel was sold out for the evening. The front desk informed me that they kept one double bed room available for such a request. Our room was comfortable, spacious, and clean. The decor of the hotel is beautiful and the property is located right along the Detroit River.

The lady at the front desk was especially friendly and welcoming. Remember, this was New Years Eve - a very, very busy night for a sold-out hotel, but the staff acted so professional and went out of their way to be very friendly and courteous. An added bonus to this hotel is the complimentary shuttle service to and from any where downtown so you can avoid driving or paying for a taxi. Bottom line - I would go back to this hotel without any hesitation.

Less than average property

from MasterGee
The Omni hotel is not as bad as some others have said, but I too would look elsewhere for accomodations in downtown Detroit. The entire property needs a makeover. The only good thing the property has going for it is its proximity to a great restaurant (The Rattlesnake Club), nothing else is really exciting. Expect clean rooms, average service, and a less than average location (decent views of the river, but not a great neighborhood).

Go Somewhere Else

from amarantha78
Go somewhere else...

This is not a 4 star hotel. We arrived on a Sunday. The hotel was poorly lit. The pool (which was located across the street) was dirty and closed at 6:00pm. Our room lacked all ammenities except one bottle of mouthwash. The TV remote did not work

The staff was unable to provide us with the name of a restaurant within walking distance, once we walked outside, I understood why

There were only 2 extremely dirty bars w/in walking distance. I had an extremely unsafe feeling as we were walking down the road. Don't expect to stay here and walk to anything entertaining (or safe). We ended up ording a $26 pizza from the only pizza place that would deliver to the hotel.

Do not be mislead by the hotel website. Great view of the river from your room, which is good since that is the ONLY entertainment this hotel has to offer

False advertising

from A TripAdvisor Member
This is not a AAA 4-star hotel European style hotel. The hotel does not have functioning airconditioning. The public spaces and meeting and sleeping rooms are poorly maintained - dead flowers in the lobby, dirty carpets, dim lighting, shabby appointments, missing equipment. Don't even think about holding a conference at this hotel. The large meeting room, far from being the well-appointed space advertised, is a tent accessed by walking through the hotel's dining room and up back stairs to the outside. The smaller meeting rooms have columns and low ceilings and are set with metal folding chairs. Change the date you are in Detroit rather than stay here.

Stay away!

from lsltjt
I stayed at the Omni in June 2005 for 2 nights. We had 2 rooms as I was traveling with family for a wedding. From the minute we arrived I had the feeling of being dirty and unsafe. It is hidden in a warehouse district and the staff could not give directions when I called from the RenCen. The Omni has certainly dropped the ball here, stay in them all the time, but here is a sour grape in the bunch. The lobby had no A/C, halls were grimy and walls in room were all scuffed with footprints. Safe had no key, called and asked, was told they didn't have one, the great white Omni robes were nowhere to be found. All in all, dont waste your money or your employers money here, go to the Ritz in Dearborn and have a great stay.

Stay away from the Omni

from Prof_loves2travel
I stayed in this hotel for two nights in late June while visiting the Motor City for a conference. While the room was adequate, it certainly did not live up to its 3-star expectations. But the biggest problem with this hotel is that the common areas are filthy and reek of cigarette smoke. The hallways on the main floor leading up to the elevators seemed especially dirty. To compound the problem, there was no air-conditioning in the lobby or the hallways, making it an undesirable location to meet guests. Finally, the location of the hotel. It is set in an industrial area close to the river, with abandoned cement factories and warehouses all around. The street the hotel is on, Atwater is not a safe street to walk on. I will not recommend anyone to walk from this hotel to the RenCon center or vice versa. First there are no sidwalks, and even though the distance to the Renaissance Center is just over a mile, I would not consider it safe to do so. The only positive thing I can say is the Omni has a free shuttle service to the RenCon. In terms of night-life there is not much: there is the Atwater pub, which closes too early (10 pm), and serves up stale uninteresting beers from their tap. Fortunately, the other two taverns within walking distance are OK. I would highly recommend the Karras Bros. Tavern on 225 Jos. Campau for its its gritty urban ambiance.

Last but not the least: be prepared to pay extra $18.00 for parking per day!

Top Local Tips for Detroit

Greek Food If you love greek food you must eat at Hella's. The food and service were excellent. They were very busy being it was a Saturday night when we visited, but we never felt rushed or neglected and the food was awesome.

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Don't miss Greektown. Greektown remains one of Detroit's safer areas despite its location.


Other names for Omni Detroit River Place Hotel

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  • Address: 1000 River Place - Detroit - Michigan - 48207 - United States

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