The Charles Hotel, Cambridge
Reviews - The Charles Hotel
Read 241 additional reviews of The Charles Hotel at TripAdvisor.
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Historical Traveller Reviews of The Charles Hotel
Extremely disappointing; AWFUL servicefrom alondongirl
I entered my room to discover a used towel hanging behind the bathroom door. I could overlook this but what really got to me was the sub par service. It was raining very hard one day and there was only one umbrella in the room. My boyfriend took it out so I asked the front desk for an extra umbrella. They told me that there were no extra umbrellas in the hotel. How can such a big hotel have NO extra umbrellas? To make things worse, they weren't even apologetic.
Also, there was no turndown service at night and the housekeeping did a terrible job at cleaning up the room every day - I am not even that messy.
For the price they charge and the reputation they have, I definitely expected much better. I will not return again.
only steps from Harvard Sq.from A TripAdvisor Member
Phenomenalfrom A TripAdvisor Member
Cheery Charlesfrom A TripAdvisor Member
Our room, a king-size non-smoking with views over Harvard and the river, was $229/night, a solid value given the level of service and comfort. The bathroom was clean and well-equipped, with plenty of towels.
Staff in the fitness center were extremely helpful and courteous. The changing rooms were spotless, and although the pool was a bit too warm for lap swimming, it was well maintained and clean.
Henrietta's offered an exceptional breakfast for a hotel restaurant; with abundant fresh fruits and homemade baked goods, it will appeal to those wanting something healthier and more wholesome than the standard buffet of greasy bacon and curdled eggs one often encounters for breakfast on business travel. Service was exceptional: efficient, friendly and non-intrusive, it made for a nice start to the day.
Over priced for very littlefrom tripsing
The cheapest room in July was $209.00. Parking was 30.00 for overnight and the service was without a smile & a bit of grumpiness. The staff tends to be snooty and it takes time for someone offer one recognition. Since I checked in as a single woman the first 2 times, and then with my daughters the second time, I realized we were not given the same treatment as the single men. Even though I was first at the reception desk, they paid much more attention to the men (1st) who arrived after me. The extra bed is $20.00 plus tax. The swiming pool has special hours for children so don't expect to be able to take your children swimming at any hour. The pool was extrodinarily dirty with unspeakable particles floating in the water. I was quite surprised at the lack of attention of the staff. Children are not welcomed and the staff was unfriendly. Our children are not young and are well behaved with plenty of travel experience. We changed hotels to another Cambridge hotel which was priced at half the cost with many more amenities and accomodationg staff, where the rooms were larger, cleaner, and the amenities plentiful. Most important the staff welcomed us and treated us with respect at the other hotel. Although I was not expecting "special treatment" at The Charles Hotel, I was expecting some attention to the basic accomodations.
Great Locationfrom A TripAdvisor Member
Location in Harvard Square is the best. Walking distance to the business and University sites in this part of Cambridge. Great street scenes, shopping and tourism within 5 blocks.
Restaurants, Rialto and Henrietta's Table, are outstanding. Both were constantly filled. Rialto is upscale but relaxed Mediterranean style. Henrietta's Table is a New England kitchen -- top of the line breakfasts and brunch in vibrant, popular atmosphere. Tourists and locals combine in lively ambiance.
Haven't tried the jazz club yet. Looks terrific. Fitness facility next door is excellent.
We toured the hotel's art collection using the guide to art provided by the concierge. Thoughtful blend of American (collectible quilts) and contemporary paintings, several of which were created for this hotel. Much more interesting and sophisticated than could be expected.
Rooms are fine, though nothing special. Sort of a minimalist style, either Shaker-inspired or just plain.
Value? We paid $235 for a room with 2 double beds (3 people) with a view of the Charles River. Excellent value.
We will stay at the Charles on our every visit to Harvard Square.
Not worth itfrom A TripAdvisor Member
Simply the bestfrom A TripAdvisor Member
I can't praise to highly the staff of The Charles Hotel, nothing was to much trouble for them.
Should I ever return to Boston I shall most certainly stop there again.
On another note, the Clam Chowder in the USA is to die for, oh boy I could kill for a bowl right now.
Comfortable and convenientfrom SkyeTraveler
Lots of business people use this hotel, but so do visiting academics, and there are usually plenty of locals having Sunday brunch or a drink in the bar. So although it's large and often busy, it has a local, distinctly Cambridge feel about it.
I appreciated having so much within the hotel itself, especially on a cold, rainy December evening when I didn't feel like going out. There are several good options. The Rialto is a well-respected local restaurant, but my favorite was the less formal Henrietta's Table, where you can go for a full meal or just a bowl of soup. There's also a bar (Noir) and across the courtyard, a jazz bar. Of course, Harvard Square is full of restaurants and bars, too, most of them moderately priced.
The Charles was great to go back to after a long day at the archives! It was the hotel equivalent of very, very good comfort food.
Top Local Tips for Cambridge
Very close to Red Line Five minute walk from Red Line station at Harvard Square. Easy to get here from Logan Airport on the T.
Other names for The Charles Hotel
- charles hotel cambridge
- Address: 1 Bennett Street - Cambridge - Massachusetts - 02138 - United States
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