The Westin Boston Waterfront Hotel

, Boston, United States
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The Westin Boston Waterfront Hotel

4 star

Rooms: 793

425 Summer St. - Boston - Massachusetts - 02210 - United States Hotel Website | | 617 532 4600
698 Traveller

Reviews - The Westin Boston Waterfront Hotel

Historical Traveller Reviews of The Westin Boston Waterfront Hotel

A mixed experience

from DWSUK
Room was modern and comfortable. The view from our room (at the rear of the hotel) was out to sea, but only across rooftops, a carpark and a container yard. Bathroom water was not hot enough. Restaurant is gloomy and enclosed - surprisingly fails to take advantage of the hotel's outlook. Excellent help from concierge. But room service was eccentric. When we ordered champagne for a celebration, it arrived with no ice and the waiter asked if we would open it because he didn't know how.

One of the Best

from Nyc718
One of the Best hotel stays ever. You call valet to bring your car out front by the time you get downstairs car is waiting and staff opens your doors. Staff is friendly and helpful. I had to take a Taxi the concierge called the taxi left the desk to walk me outside sat me in a cab and dirceted the driver. Pool is small yet warm. Extremely comfortable beds and very clean. Nice size bathroom, view is nice if you request a good view. It was close ( by car) to everything to Cambridge to Chinatown , Newberry st. , Theatre District, Downtown, Financial District and Govt. Center. Great stay. will do business again.

OK Stay

from Edistotiger
I stayed here for 3 nights last week for a conference. The hotel itself is very clean and modern in decor. The staff overall was very friendly. The room was comfortable. The exercise room was great but hard to find; it took quite a bit of exploring on my part to find it. The single restaurant in the hotel is very overpriced and not worth the money. The small gift shop is also very overpriced, as is the bar. Make sure you don't open the bottles of water in the room; you will be charged $5 per bottle.
The location of the hotel is only good for those attending conferences in the hotel itself or the convention center next door. It is not within walking distance of anything (other than a couple of restaurants); the T stop is about 3/4 of a block away (not across the street as advertised).

Not so Waterfront Westin

from leafpeeper98
As you can see from the attached photos - this is not so waterfront, altho it is within a few blocks of an industrial part of Boston Harbor. When we first drove by and finally located the entrance, I said "We will be marooned out here". Well, almost you can walk about 4 blocks to the World Trade Ctr area featruing Jimmy's Harborside, and Anthony's Pier Four. You could also walk about 5 blocks to South Station and Federal Reserve Bank. South Station has connections to all subways and Amtrak, plus a food court. We paid $140 for the room on Sherman's Travel Zoo, and we nicely upgraded to the Starwood floor at no extra charge. I recommend staying above the 10th floor, otherwise you will be looking directly out into office buildings. Also ask for a view of the Joe Moakley Courthouse, that way you will see the pretty part of Boston Harbor. The decor is minamilist moderne which can look a bit stark, the lobby is huge and looked much like the Delta Airlines terminal at Logan Airport. The room was smallish, but quite comfy. We had a beauftiful flat screen, hi def TV that I fell quite in love with. Alas, it did not fit into my suitcase. Baths had lovely Kohler fixtures, but did not yet have double showerheads. The bath amenities were a housebrand, nothing exciting. The detachable blowdrier is a nice touch, as is the portable lit makeup mirror. The mini-bar has a glass top so it becomes hard to ignore all the pricey treats inside! The gym was okay, pretty small, with no attendant or fancy extras. The pool area was nice and cozy with floaty spa music piped in. My DH was annoyed that there was no lap lane for guests who swim for exercise. Starbucks coffee in room, plus a Starbucks in the lobby. We did not eat there ($15 omelettes and $5 juice) but the Birch Bar was convivial, the lobby has nice couches and waitress service. This hotel was obviously made to cater to the Boston Expo and Convention Center, and not much else. Check the shuttle schedule if you want to go any where, we did not see any notice of a shuttle, otherwise you will be stuck there in cold weather. This part of town will have wind racing through it in the winter.

good:
a glass walkway connects to the BCEC
Heavenly beds
detachable hair dryer
portable lit make up mirror
hi-def, flat screen TV
floor to ceiling windows
neutral, restful decor
plentiful drawer space
choice of pillows
fluffy comforter
Starbucks on site

Bad:
Isolated location
outrageous food prices
$5 bottles of water

Expensive for what you get

from SLM941
I just stayed for a small convention and the hotel is modern and pretty. Staff is friendly and helpful. As others commented, though, it is in the middle of no-man's-land near the wharves. Not a very comfortable atmosphere at night and the hotel restaurant is expensive for what you get. If you eat there, make a meal of appetizers and a side dish. Better yet, there's a small deli in an office building across from the hotel on Fargo St that serves breakfast & lunch (ask any of the staff).
That said, the bar prices are typically outrageous for a convention center hotel. Westin also had the annoying little trick of charging 75 cents a day to toss a US Today at your door...unless you return it to the desk. Local calls are $1.50 a pop. That kind of nickel-and-diming is cheap & not what I expected from a chain of their repute, but I can change my opinion now.

Will be nice, when fully opened

from partyof5
My husband and I spent one night at this hotel in August. As previously noted the Starbucks onsite was not yet open, in room coffee was okay though (also Starbucks).
While we were there a problem seemed to arise with the fire alarm system resulting in it going off several times during our one night stay...a nuisance to be awakened by flashing lights to discover (after the adrenaline is pulsing) that it is a false alarm.
The hotel itself is clean (brand new) but not fully finished in lobby/atrium area. The one restaurant was pricey and limited, the lobby bar was very busy when we were there, and also pricey ( $14 for a decent glass of Cabernet)
The pool and fitness area looked nice, though we did not use it. I also agree that the Heavenly bed was very comfortable, the Heavenly bath, nothing special...
We got a deeply discounted rate because of a promotion and wonder if that discount accounted for our view of the construction going on on the street below when the hotel was no where near capacity. To see the sites we walked to the waterfront and down to the city center (a long but enjoyable walk).
Overall I would say that this Westin is not a bad place to stay but had we been paying regular rack rates for this hotel there are many other places in the city that are better and offer more amenities. Maybe things will get better when the entire facility is functional. Parking is a bit much as previously noted, there are many lots in general vicinity that are one-third the cost. The garage is open to both guests and general public...no discount for being a paying guest at the hotel...I think the Westin could afford to discount the price slightly for guests paying $250-$300 a nite for the room...

This new hotel was a bargain for the price! We were impressed!

from sds
While a bit out of the mainstream of the City of Boston, we found this hotel to be quite a bargain, for the price (we got it through a promotion on the Internet, due to its recent opening in June).

The trademarked "Heavenly" bed was just as it sounds. The "Heavenly" bath was nothing special, but was well lit, and the shower was nice. The rest of the 330 sq ft room was fine; it had nice city views (you can opt for waterfront views).

The staff was pleasant. We were very grateful that they were able to accommodate early check in for us.

Starbucks was not open as of 8/13/06, however, I heard it was to have opened 8/14/06. We had to walk a mile or so for coffee, but the area is not congested, and we actually enjoyed the morning stroll.

The lobby is new and clean as are the hallways and indoor pool area. The fitness center looked to be more than adequate, though we didn't use it on this trip.

Overall, I really liked the hotel. It is a bit far from mainstream Boston; keep that in mind. Also, parking was $27/day for self park and $36 for valet, though with valet you could come and go all day for same price. I was disappointed in the parking prices, but that is the only thing I can really complain about.

Loved the Westin Boston Waterfront

from madonnas
From the moment we checked in we were treated as if we were the most important people in the world - from the doormen to the front desk crew to the porter who took excellent care of us.
The Hotel is brand new (5 weeks old), and extremely clean. We would stay in this hotel again in a heartbeat.

Great Luxury Hotel

from JohnnyMorris
My wife and I stayed at this hotel the end of July for a night before taking a flight out of Logan Airport. (with the tunnel closed, the 3 mile trip did take almost an hour as we were detoured through the city)

The hotel was wonderful, service great and the room was perfect. We stayed in a room overlooking the city of Boston, a great view from the 8th floor.

Check in was a breeze and the counter guys were friendly and helpful. I can't say enough about them.

We were only there for a night but I have zero complaints.

Great luxury place. I found a good deal on the Westin website.

High Maintenance Startup Hotel

from Markus47
If you're reading this review 6 months or more after it was written, then I will give the Westin Waterfront the benefit of the doubt - some of the problems we had may have simply been related to it being brand new (5 weeks old) when a bunch of us from (multi-billion dollar company name omitted).

Why stay at the Westin Waterfont? It's a beautiful hotel connected directly to the Convention Center. It has a nice pool and fitness center, unusual by Boston standards. The staff is friendly?

Why not stay at the WW? Very few people there seem to know what's going on. The list of grievances in our group was long, and we're not a tough crowd. It was everything from simply not following through on requests (asking for a crib 3x), to the prices ($50 for a freezing cold turkey sandwich, a plate of 3 jumbo shrimp, and a bottle of water that took over an hour to arrive). The business center struggled to do basic stuff like, you know, make 60 copies (at 25 cents each). The capper was that the valets actually wrecked the rental car of one of our guys - and I'm not talking a little dent, they really mashed it.

Starting a new hotel has to be tough. Having said that, it seems like this hotel hasn't yet put the people in place to make this place work. I was there when the hotel was full, and they frankly did not know how to handle it.

My family arrived and we moved to the Onyx - it's like a night and day improvement: central location in a mixed urban setting (instead of a part of town still under construction), CNN instead of bloody Fox News everywhere (personal gripe, I admit), more personable & hip, and not so high maintenance FOR THE GUESTS!
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Other names for The Westin Boston Waterfront Hotel

  • westin hotel boston
  • westin boston waterfront
  • westin boston
  • boston westin
  • Address: 425 Summer St. - Boston - Massachusetts - 02210 - United States
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