Taj Boston Hotel

, Boston, United States
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Taj Boston Hotel

4 star

Rooms: 273

15 Arlington Street - Boston - Massachusetts - 02117 - United States Hotel Website | 617 536 5700
414 Traveller

Reviews - Taj Boston Hotel

Historical Traveller Reviews of Taj Boston Hotel

First Ritz Carlton, Old World Charm

from A TripAdvisor Member
If you are looking for a small and serene hotel in Boston this is your pick! Location is perfect right across from the beautiful pubic gardens and on the corner of Newbury Street. Our room was very nice with great amenities such as a bath menu. We traveled with kids so we had a connecting room to one of the kid's suites. The kid's had it nice here with warm chocolate chip cookies at night and plenty of toys that came in the room. The breakfast was the best part with good food and nice views of Newbury Street. Boston is such a great and safe city and I highly recommend to visit. Enjoy your stay!!

Great hotel

from hollis49
After reading many reviews on Tripadvisor, decided to go with this Ritz hotel and, my choice was fully justified. Yes it is traditional in it's decor but I have no problem with that. So if you want boutique then stay elsewhere. The staff were very friendly and efficient as you would expect from this hotel group. Our room was of a decent size, though I think a previous review had noted that the bathroom was on the small size, I have to agree but it was adequate, after all the time spent in the room is minimal. The location could not have been better. Overlooking the common, on the corner of the wonderful Newbury St and near to Boylston St. A 15 minute stroll to
the Downtown crossing/Theatre area. We also walked back from North End via the Aquarium/Long Wharf, must have taken about half an hour tops. Perfect location for our 4
day stay, If you can get a decent rate then I would highly recommend staying here.

Club Floor: Champagne,Chocolates and Canapes ( but no Caviar)

from A TripAdvisor Member
My wife and I stayed in a Club-level king room ( Room 1512) Dec 23 and 24 ( Christmas Eve) for a special Holiday getaway...and we had a super time!...room was on Newbury St side...a little cramped, as was the bathroom...but appointments were first class and plush.
We took full advantage of the FIVE daily food and beverage presentations at the smallish but posh Club...Champagne anytime ( $15 a glass for the same Ritz non-vintage stuff downstairs in The Bar) but free in The Club...as are the cocktails and high tea (my wife loved the pastries and finger sandwiches)...we had fresh brewed french press coffee at high tea (as we don't care for tea) along with more Champagne, thank you very much...good continental breakfast in am...light lunch...evening canapes....whew!....well worth the extra $, if there are two of you to enjoy the goodies ( unlike the feelings of the previous poster, who might have been alone, by the inference of his letter)...at The Club, we were pampered by Kelly, a delightful server who is also a college student. She was terrific...and the fact that you never see a bill at the Club is actually un-nerving at first...just be sure to show your gratitude with a nice tip at the conclusion of your stay...we weren't sure about that until we saw someone else tipping after a couple of days...next time we are going to The Ritz on Central Park...all of the above stuff PLUS caviar!!...I know I sound like a gluttonous little kid...but it IS elegant, AND expensive...so why not enjoy?

Spare me The Club Floor

from Dog top
Stayed at the Grand "Olde Ritz" on Saturday evening, while working on a proposal. Requested Club Room on 14th floor for peace and quiet-this was not compromised ! However, save more than one hundred dollars and don't book Club Level accommodations-this Ritz has a very small Ritz Club on 15th floor which always seems over-crowded, particularly on weekends and early evenings. This 1927 hotel is nothing like some of the newer properties; or the majestic in scale rehabs like San Francisco and Philly. This hotel has wonderful staff, but small bathrooms and a barely functional Club Room. Perhaps, they should put the Ritz Leadership Center here and 'retire' this hotel...of course, there is another Ritz-Carlton on the other side of Boston Common !

Not up to Ritz Standards

from A TripAdvisor Member
Checked into hotel for one night on the club floor. Concierge and front desk were busy on the phone and didn't acknowledge my presence. After checking in, the rooms and hallways are dated. The club lounge had average food-not worth the added cost. I used to concierge to help make dining reservations, and they didn't answer the phone after over 10 rings. I then went downstairs and talked to them-they were too busy. They said they would call me back-they didn't. I made the reservations myself. After checking out, I waited for my car curbside for one hour. This is after calling 30 minutes ahead of time (in addition to the one hour). Finally, I talked to the front desk and 15 minutes later my car arrived. I have stayed at many Ritz Carlton/FourSeasons properties and this did not come close in quality. Clearly, I wouldn't stay here again.

Very Nice!

from A TripAdvisor Member
My wife and I recently had the pleasure to stay at the Ritz Carlton Boston. We found the staff to be very helpful, the room was more than we expected and the location was was very convienient.

Save your money. You can do better

from NevadaViper
I recently stated at the Ritz Carlton Boston. I had two rooms for my family. (I have stayed at many of its sister hotels throughout the world. )

Its best attribute is that it is located on the corner of Newbury and Arlington, facing the Boston Commons. It is poised optimally for a walking tour of Newbury Street and its shops.

It is all downhill from there.

The entryway is cramped and very congested, and lies on a busy (Arlington) street, often requiring you to stop your vehicle double-parked in traffic to enter the hotel, or enter a taxicab. Even the doors themselves are small.

The restaurant is extremely pricey (not unlike most Ritz' restaurants) and the food is terrible.T

The staff is friendly, but clearly, overwhelmed by the volume of guests. The concierge never answered the phone. I was redirected to voicemail each of the many times I tried to call. At the concierge stationb there was always a line for the lone concierege. They are sorely understaffed given the number of guests.


The hotel rooms are small and the bathrooms are even moreso. I counted only three outlets in the hotel room. All were most inconveniently located. The carpets were dirty and the rooms dark.

Clearly as the oldest R.C. hotel, it has some nostalgic appeal, but is clearly in serious need of renovation and modernization. I left the Ritz Carlton after only one night and moved to the Westin Copley, and enjoyed a modern luxiurious hotel, with a high-rise and exquisite 33rd floor panopamic view of the city and harbor, with much more convenience and a higher level of service.

Westin had numerous front desk personel and concierge staff. They answered phone calls on the first ring.

When I left the Ritz Carlton Boston , I voiced my opinion to the ho-hum front desk staff person who seemed unphased - as if they had heard the same sentiments ad nauseum. No apologies were offered. I was not directed to a manager.

The Ritz Carlton as a whole is living on its name and reputation alone. They should be ashamed of the level of service and facilities for the price charged.

I would suggest the Four Seasons Boston if you are looking for the true luxury experience in Boston.

Outstanding location, but expected a bit more

from A TripAdvisor Member
This hotel is in a perfect location, and the service is outstanding. I cannot imagine that you could find any better service in the city, except perhaps at the Four Seasons (I've never stayed at that location).

The hotel is, however, the oldest Ritz hotel in the chain. This fact is evident in the rooms. The carpet in my room was a bit worn, and the walls looked a bit dinged-up. The doors are old and can only closed by slamming them. Expect to hear lots of noise early in the morning. The common areas are quite nice and are about what you would expect of a hotel of this caliber.

The hotel and food there is expensive. The hotel is not the best value in the city. But this chain is not know for its value.

Enoyed our stay at the Ritz

from A TripAdvisor Member
My husband and I recently stayed in a Junior suite at the Ritz and had a wonderful tim. The room was nice and the bed was very comfortable. The location is terrific, right on the park, corner of Newbury Street and one block to the subway.
The service was a little off from other Ritz hotels I've stayed in before, but still good (not great). For example, we arrived early and our room wasn't ready (not a problem), they took our bags and our cell number and said they would call when it was ready. 3-4 hours later we hadn't heard from them so we went back to the hotel and waited in the check-in line (again). We learned that the room was ready, but no one had bothered to call nor did they have our bags sent up (so we had to wait on those as well). In spite of this the staff was very friendly
I would stay there again and recommend it to others.

Nice Location but Pricy and over rated

from HIWALSH
We thought being the classic Ritz we would be receiving Outstanding Accomodationns for Price paid. We found the hotel very crowded with alot of noise and staff overwhelmed by all the activity. Its not a oasis of paradise you would expect at a Luxury Priced Hotel. Recomend staying at a Hilton or Omni getting a better value and peaceful stay for a much better return on dollars spent.

Top Local Tips for Boston

ICA Museum is free on thursday nites and on the last saturday of the month

Dining in the South End Don't eat on Newbury street if you are in this area. The best restaurants are in Boston's South End. Try Mistral or Icarus.

Plan your trip Boston is a great city for a week-end but after you've done historical landmarks etc. and you'd like to go back, check the listings in Boston Magazine and a calander of events on goBoston.com or some other web site and plan ahead. Boston isn't New York - which is part of it's charm - but it's also limited in the number of things to do - so look for special events like the wine festival, and if you want theater or music, book early.

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Other names for Taj Boston Hotel

  • taj hotel boston
  • taj boston
  • boston taj hotel
  • Address: 15 Arlington Street - Boston - Massachusetts - 02117 - United States
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