Liberty Hotel

, Boston, United States
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Liberty Hotel

, Boston
5 star

Rooms: 300

215 Charles Street - Boston - Massachusetts - 02114 - United States Hotel Website | 617 399 4260
481 Traveller

Reviews - Liberty Hotel

Historical Traveller Reviews of Liberty Hotel

Unexpected Pleasure

from reachdp
Arrived at the hotel by taxi and was blown away by the welcome and Lobby / Entrance area. It was not your typical hotel lobby. I knew it was a new hotel but was very pleased by the welcome at the front desk and very nice room. After a long flight into town, felt very warm and welcome (even though it was cold outside). Recommend splurging to stay here.

Over the top

from olarrain
Excellent Idea, good location, nice service, good food. We had the oportunity to be in the jail rooms. The service and the food should get better, there is no excuse to be new anymore.

What a shame.....

from calds
We stayed at the liberty in September not long after it opened and first impressions were great. The atrium is very impressive and there has clearly been a lot of thought, time and money spent on greating the WOW factor. Unfortunately this is all let down by poor service and very dissapointing management. Throughout our stay our TV rarely worked, the staff said the problem was being sorted, it never was. My credit card was charged with $290 of charges for another room, this took over an hour to resolve at the front desk without an apology. I made numerous attempts to speak to the manager and was always told they were not available. Such a shame that the management left the less than adequate front of house staff to deal with the Hotels failings. Should be fantastic buts miles away at the moment.

Not at the top of the list

from tcc1178
This hotel has A LOT of fine tuning to do. Begining with the pros: great location, pretty hotel, clean.....BUT way over priced for what you get, the walls are VERY thin....we could hear word for word the conversations in the room next door, unfortunately till 3am, and you can hear people taking in their rooms when you walk down the halls! The staff is just not up to par....they are not helpful what so ever and seems like they could care less about the quality of your stay, not to mention they have no clue what is going on. They just don't go out of thier way to make your stay a great relaxing get away. My suggestion is to find accomadations elsewhere where staff is excellent and makes the price worth it, and just swing by the Liberty to check out the lobby, that's the best part!

Very noisy prison

from jensamsmom
We stayed in the Liberty Hotel for one night. It's a cool concept (an old jail turned into a "luxury" hotel). But it's very poorly executed. The main atrium is really eye catching and attractive but we stayed in one of the "jail" rooms that is on a corridor off the atrium and it was incredibly noisy. I could hear both the people in the rooms next to me as well as loud music and crowds of people talking from the atrium. Plus we were over the front entrance and literally all night long they were whistling for cabs. Not a restful night's sleep.

Additionally, the service was poor, both at the front desk and the bar.

If you're looking for a "cool" place to stay this might be right for you but for some peace and tranquility, you should definitely look elsewhere.

Neat Hotel

from Wildcat98
We really liked this hotel. And it's location is super convenient and right off the T. The staff was wonderful and very accomodating. The room we stayed in was spacious, comfortable and nicely designed. The turndown service at night was a such a nice treat. The restaurant, Clink, had really good food but a bit overpriced (service was ok there.) Note: call the hotel after you get a rate online, it turns out Orbitz totally overcharged my boyfriend. The reason we know is that the hotel charged him without knowing he booked through Orbitz; the hotel rate was $100 cheaper a night!!!

Different and Interesting

from faribas1
We visit Boston once a year and have tried many luxury hotels in the area. The Liberty was a pleasant change from the usual hotels. It is very clean, comfortable and they do their best to make your stay enjoyable. There is still room for improvement! For example, the concierges can try harder to plan the activities for the guests rather than just giving directions how to get there. I have sent them many emails before getting to Boston to arrange activities for the kids, but no reply!!!
And small tip for the ladies: the Nine Zero hotel still has the BEST hair conditioner in town.
Over all, we had a great time and enjoyed our stay. You should try it…..

New, but wanting

from colourmegone
We found this hotel through Travelocity. The hotel is a converted jail with an adjacent tower that provides I believe the majority of the rooms. The property is new and is very clean. Our room was very nice, with a very comfortable king bed flat screen TV and washroom that featured a shower with plate glass door and Koehler fixtures. The washroom is actually the highlight of the room. The hotel does however have it's flaws and they cannot be attributed to it's being relatively new. The shower door leaks and I mean leaks. A normal shower produced a puddle in the washroom that even the bathmat could not absorb. A bath towel was necessary to mop up the deluge. The telephone is near impossible to operate. It is overly complicated and I had to call the front desk to enquire how to make a local call. You have to dial 9 then dial the local call as if it were long distance ex. 1-555-555-5555. There is no telephone book provided in the room. The telephone on the night stand did not work. The bed side clock does not illuminate and I had to turn on the light to see the time. The TV is ATROCIOUS. Granted you should be out exploring Boston, but on a rain soaked evening we just wanted to watch a little tube. The TV would be laughed out of a two star hotel. No program guide, and only about twenty some odd channels. Each time you changed the channel there was a delay of a few seconds while the TV made the switch. Very 70's. In addition the digital signal was intermittent and three channels were unwatchable while HBO only had sound no picture. A complaint to the front desk was met with a cold stare and a "we're working on it". The TV service is horrible and nothing can fix that other than the hotel paying the money for a decent service. A visit to the washroom on the first floor revealed automatic taps that wouldn't turn on and were loose within the countertop. A visit to the bar was a real shocker. One margarita and one bar rum and coke was $18.75. Walk down the street to a bar that has ambiance and character where drinks are half that price. There are many. There are a lot of hotels that are much closer to the city center and the nighlife than this place, and for much the same price. Would I it's just not worth the money and don't believe those ads on their web site. The room is about the same size as a Super 8. I don't know where the picture from the website originates as our room was nowhere close to that size. Parking is $39.00 per night. Don't stay for the fact that this is a converted jail. Any resemblance to the former jail is a few hokey bars and some pink or green backlighting in the knock off cells.

unusual interiors, in a GOOD way...

from VIKINGMassachusetts
My mother and I were at the Yawkey building for a 6-wk. checkup. We had time to tour Liberty and have lunch at Clink. I must say it was a wonderful experience. The interiors are extremely innovation, staff very friendly and the food was excellent for lunch. We were so happy to have easy access to the hotel from Yawkey....and a nice change from the hospital cafeteria!

Good, Not Great

from superstovall
Generally speaking, above average and yet solidly average among other high-style/luxury hotels at this price such as the St. Martin's Lane, Union Square W, Delano and Dylan (formerly Blakes, also a LHW "member"). I found the Liberty's cons awkward and irritating and the atmosphere antiseptic; the restaurant/bar "Clink" is particularly uncomfortable. Even still, the Liberty is new and friendly and in a reasonably good location (great T-wise). If you can get here on an expense account, even better. Some highs and lows...

- Brand-new and clean, Molton Brown soaps, LCD television, nice bedding, clean lined (if simple) furniture (think Room & Board), great big tub, Kohler fixtures
- Sense of history, appears tastefully restored
- Everybody's friendly (that seems to be Boston all over, Cambridge too)
- Light dimmers on about every light in the room (nice touch)
- Some of the dishes in the restaurant are good (duck confit, for example), albeit tiny
- Nice wine selection
- Complimentary daily Wall St. Journal (also USA Today but do people actually reads this?)
- Directly across the street from the Charles T stop
- Wireless Internet and lots of TV channels

- Wireless Internet ($11/day) and TV (98 channels and no channel guide). TV guide, not such a big deal. $11 a day for internet service? On top of that, its slow.
- Room phone is too complicated to use. Unnecessarily complicated. Whoever designed the Cisco IP Phone 7970 should be beaten with it.
- Room service menu is extensive but mediocre and you get hit with the 18% service charge and $4 delivery fee
- "Clink" restaurant won't let you order just a glass of wine, only a "taste" or "glass and a half". Wine is ordered in milliliters. Milliliters? Huh? Food plates are too small for mostly fussy food that is sometimes just trying way too hard (such as "deconstructed" octopus cassoulet - oh boy)
- For all that history, it seems soulless. It almost feels like a staying in a high-end library without the books. It's most grand space, the rotunda, has been turned into just another hotel lobby but with a really high ceiling which is too bad because the building has great bones.
- Night-time city construction underway during my visit (lots of heavy equipment)

Other names for Liberty Hotel

  • liberty hotel boston reviews
  • liberty hotel boston
  • Address: 215 Charles Street - Boston - Massachusetts - 02114 - United States
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