InterContinental Boston Hotel

, Boston, United States
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InterContinental Boston Hotel

5 star

Rooms: 424

510 Atlantic Avenue - Boston - Massachusetts - 02210 - United States Hotel Website | | 1-617-747-1000
690 Traveller

Reviews - InterContinental Boston Hotel

Historical Traveller Reviews of InterContinental Boston Hotel

New Definition of World Class

from SeeShell
We stayed at this hotel before a cruise to Bermuda. We expected a typical 4 star experience and a mere precursor to the Bermuda experience. Wow!!! The Intercontinental met or exceeded every expectation. This hotel demonstrated a genuine committment to world class service in every way. From the valet, to the front desk, from the bellman to room service, this hotel does not dissappoint. Our suite was perhaps the most well-appointed ever. The suites are HUGE and offer even those things you have forgotten to expect from a hotel of this caliber ( A truly well-stocked mini-bar, comfy slippers and robes, walk-in closet, giant bathroom, plenty of room to stretch out with multiple tvs and phones)- as much pampering or intimacy as you prefer. The Rumba Lounge is outstanding- fantastic rums, champagnes by the glass, very attentive, friendly service with tremendous ambience. We are well-traveled and this hotel is setting a new standard. Whether you are Old School or "Just Out of School," you will love this hotel !!!

Nice Hotel

from A TripAdvisor Member
After discovering that we could get a good deal on the new InterContinental in Boston on Priceline my boyfriend and I decided to check it out for a weekend trip.

I was a little concerned that the location would be a bit far from everything but it turned out to be very convenient- just 2 blocks from South Station and a fine walk to Boyleston or Park St. The Silver Line makes it very convenient to the airport too.

It was interesting to explore the area across Fort Point Channel that has the new ICA and the Children's Museum.

We were hoping to get a room that didn't face the fire station so at check-in we said, "if you have anything available with a view, that would be great, and they upgraded us to a Harbor view room! The room had great decor and was very comfortable. The bathroom was huge and had great water pressure. I really liked the lighted wall panels and the reading lights next to the bed.

As several other people have commented, the window between the bathroom and bedroom was an interesting feature. It is fantastic for a single traveler or a couple who doesn't mind bodily functions. Not good if you want more privacy in the bathroom.

We didn't spend much time at the hotel but the lobby, RumBa, and the Miel restaurant looked nice.

Very pleasant stay

from Rightminded
Quite comfortable beds, very nice and clean bathrooms with deep tub and walk in shower, very attentive service by staff, all of which were much appreciated on our short one night weekend stay. As a jaded traveler I felt they deserved me taking the time to commend them on a well-managed property. Can't comment on food and parking was Boston-priced at $39, but I really appreciated the staff. Well done.

Over all, we were very pleased with the Intercontinental.

from jmh1971
My family and I stayed at the Intercontinental for 5 days. Although the hotel caters primarily to business travelers, it has enough going for it to suite families as well. Located 5 minutes from everything the location is great (10 minutes from Logan Airport).
The fitness facility was great and the kids loved having use of the indoor swimming pool (not many city hotels offer a pool).
Our only complaint was the lack of a taxi stand. Trying to get a cab during busier times took twenty minutes.
Over all, we were very pleased with the Intercontinental.

Worst service in a hotel ever!!!

from Singapore_traveler
Worst service received in a hotel ever! Please see below for summary:
1.Room booked for early check-in guaranteed by credit card (i.e. I was willing to pay the previous night for the benefit of checking in very early on the actual day of arrival). The hotel, however, had decided that I was a no-show and allocated the room to a walk-in guest. I had to wait 3 hours for a room to be ready for me with no real apology offered or anything. It was me who had to suggest to the lady at the front office that a complimentary breakfast would be appreciated!!!! Reluctantly I got one. By virtue of this fact alone I would never stay at the hotel again. Especially if you are a business traveler who stays in hotels regularly you don’t want to have to put up with this.
2.Very rude staff at the bar. For some reason we were told the bar was closed when all of a sudden it turned out to be open again 10 minutes later. When asked for an explanation by the waiter who told us the bar was closed, all he could say that we were not listening to him and he never had said that. After a complaint to the bar manager the waiter came back to apologize. I told him he could go away, that’s not how things work. As a member of staff you don’t decide when to apologize and when not!
3.No late check-out/early leaving. As mentioned in various previous reviews the hotel has the ridiculous policy of charging $350 for late check-out/early leaving penalty. I originally had my room booked until Tuesday, however, my company called me back on Monday for urgent business reasons. When mentioning to the front office that I would be checking out on Monday they informed me that they would have to charge me an “early leaving penalty” of USD 350 (incidentally my corporate rate was USD 240 per night)!!! Are they out of their mind?? Their explanation was they asked me at check-in to confirm my check-out date and that as such I could not change it now. My reply was; that it is my company’s policy to deal with hotels that accommodate the flexibility requirements our business calls for and that we would not be dealing with InterContinental going forward as they could obviously not do that. All of a sudden the early leaving penalty was waived!

As mentioned also in previous reviews the hotel does look very nice and is brand new. However, based on the above experiences you will never see me there again. FYI; SPG does not charge you anything if you cancel you’re booking before 6PM on the day of arrival.

Gorgeous hotel and location, but...

from Janetakos
On April 14th I decided to stay with my fiance, Donna, at the new InterContinental Hotel in Boston, which is located on Atlantic Ave in Boston. We are doing an exploratory of hotels in Boston to see where we want our guests to stay for our wedding.

Upon arrival, the Bell Hops and Valet drivers were very nice, clean, and had lots of smiles. The fee for parking at the hotel whether you parked by yourself or with valet service is $39 for a 24 hour period which is a great deal (compared to some of the hotels in Boston which are $59).

We walked in and what a gorgeous hotel it is! I have been to a lot of hotels, but this hotel took my breath away. It was just so beautiful insde! It had a nice blend of modern art deco design with a twist of elegance. Lovely earth tones and lots of history and artifacts of Boston history.

It was around 2:30p and we decided to go see if we can check-in early. To our dismay, we were told the room wouldn't be ready for another 45 minutes. That is fine with us because we were early and we didn't expect it, though, we were hoping ;-). We were assured the room would be ready at 3:15p as we had a special engagement to go to at 4:00p which we received tickets for 6 months ago and had to change into formal wear.

We ended up having some cocktails at the in-house bar called the RumBa Rum and Champagne Bar. What a FANTASTIC bar! They had such a great assortment of rum and champagne. They have incredible combination drinks on their menu to choose from. If rum isn't your taste, they can make you any kind of cocktail you want, but for rum lovers this is your haven! They ranged from $11 to $23 a drink, which is standard in Boston and they were a good size.

We go back at 3:15p and we were told our room still wasn't ready. This was due to overselling the hotel. This was not acceptable to us as we still had to change. They said it would take another 30 minutes. We had no choice but to not go to our show because we had to change and they do not let you in with a suit if you are a male. The guy didn't seem to care and said that it is what it is. To me, for a supposed 4/5 star hotel was unacceptable. So we waited and came back only to find out, yet again, that it wasn't ready and would be ready by 4:15p. So we finally get the room at 4:15p and I request late check out of one hour. They wanted to charge us half of hour rate for 1 hour of late check out. I said that our room was late by over and hour and how can they have the audacity to charge us half of our rate which would have been $275. The guy said that was their policy so I said forget it. We get to our room and the key cards were not working. We go back down and they said that it takes sometimes 5 minutes for them to work. Why didn't they tell us that before we went up? *sigh* They said our luggage would be up momentarily but that turned out to be 25 minutes later.

Once to our rooms, the rooms were absolutely GORGEOUS! You get a complimentary fruit basket, chocolates, and a free huge bottle of Evian water. The room had a spacious all glass shower that could easily fit two people, a separate huge deep tub, and beautiful tiling and marble counter. The bathroom was just beautiful. The bed was extremely comfy with crisp sheets. The room had lots of lighting, flat panel tv, chaise lounge, separate reading lights and in-wall back lighting which was a nice touch. You could even look behind your bed into the bathroom because it had slideable privacy windows. It was just amazing!

The prices for the minibar weren't bad for beverages compared to other places. Overall the room was gorgeous.

We went out to dinner and had a great night on the town and came back to watch a movie which kept stalling and skipping. We called the service line and they said it should stop. It continued for another 20 minutes then the film stopped all together. We clicked resume and it said 'SOLD OUT'. How can it be sold out when we already purchased it? We said we don't want to watch the movie anymore and they still wanted to charge us. I told him that the movie has been unwatchable and the person said, "Okay, we can remove the fee this time, sir." This time? Gee, thanks!

Other than the check-in, luggage, and movie drama we had a fantastic time and everything else about the hotel was great! The gym and pool are a must-see as well!

I would visit this hotel again. I give every hotel 2 chances. I did write a letter of complaint to hotel management and they are deeply sorry for the experience and rectified the situation.

Fantastic for the Hotwire Price--With a Caveat

from AnonyGuest
As previous reviewers have correctly noted, rooms at this brand-new luxury hotel are available at more than 50% off the rack rate at Hotwire. At that price, the rooms are frankly a steal. They're spacious with impeccably trimmed bedrooms and bathrooms, and feature flat-panel televisions, comfortable beds, and the service one would expect at a 4.5-star hotel.

A caveat is in order, though: prepare to be unapologetically nickeled-and-dimed throughout your stay. In such a nice hotel, I found this oddly out of place and, eventually, irritating. Although they charge $300 for the room, the InterContinental does not hesitate to charge $15 for Internet access, $40 for even the simplest room service breakfast, and $10 for a soda from the bar. There is no detail too small for the InterContinental to overbill: parking is $39 a night, and the doorman refuses to suggest a nearby garage that might have a reasonable rate.

The most annoying attempt to overcharge guests, however, comes in the hotel's blanket refusal to extend check-out times, insisting instead on charging a half-day's rate if a guest has not checked out by the appointed hour. On my way out I saw several people arguing incredulously with the hotel manager, who had charged each of them for having checked out only forty-five minutes late. Although I know most business travelers aren't sensitive to check-out flexibilty, I think it's simply absurd for a $300-a-night hotel with hundreds of rooms to refuse to give a few guests a few extra minutes. And I've traveled extensively on business and never encountered a hotel that charges guests the half-room rate within an hour of the desired check-out time. Desperation for revenue might justify a $10 soda, but not a $150 charge for checking out a half-hour late.

All of that said, as a previous reviewer has noted, the Hotwire price is so cheap that you can spend over $100 a night on minor nonsense and still be well ahead. While the deal's available, I encourage readers to go for it. In the meantime, the hotel might want to think about whether their inflexible, inconvenient policies are related to the occupancy rates that are driving them to use Hotwire in the first place.

A welcome oasis for the weary business traveler

from GoneforWork
I just returned from a 3 day stay at the Intercontinental. I would highly recommend it, especially at the rate I got through Hotwire. The hotel is new, as you can read in other reviews. Everything I experienced was top notch. The service was cordial without being intrusive. The rooms were large, especially for Boston. The bathroom was rivaled only in my experience by the bathroom in the Palace Tower Suites in NYC. Lots of marble. Stand alone, glass enclosed shower stall. Sunken tub. Bathrobe and slippers. The king bed was very comfortable with first class linens and pillows. There was a large desk with plenty of power outlets. Large, flat screen LCD TV was a plus. The gym is included in the room price and filled with state of the art equipment. All cardio machines had TVs. Headphones were complimentary as was bottled water and towels. The location is at the edge of the financial district and an easy walk to most any building in that area. It is a 10 to 15 minute walk to Quincy Market and the North End. It's 2 blocks from South Station and access to the T. In the evening, the area around the hotel is virtually empty as all the business people clear out. You have to cab to most restaurants ($5 ride to the North End). I did not use some of the much written about high price services (internet, room service, mini bar, restaurant). These are easily avoided and for the Hotwire price, you can throw in $15 a day for internet and still come out ahead. I have stayed in many hotels in the Quincy Market area and think this one is the clear choice given the Hotwire price. Look for the 4.5 star property on Hotwire in the Quincy Market/Financial District.


from myoungs
This is truly a great hotel. The staff, the decor and the cleanliness are second to none. I travel very much and stay at many top notch properties and this is a great property. The Rumba lounge is great and a very chic place. A short cab ride to everything Beantown has to offer.

Sleek, Savvy and So Business.

from BusinessTravelGal
I stayed here for a social event that was taking place at the Convention Center. Located just a short walk from the Train Station (I took the Acela from NYC to Boston), the hotel was an oasis in a construction zone. I am sure in the summer, this area is more happening, but in the Winter, there's not much happening.

The hotel itself is breathtaking. It certainly has the WOW factor. The staff was on point from the front door to the housekeeping. Our room was immaculately clean. Restaurant was excellent for brunch and again the service there was great too.

There was just this one thing. In our room, instead of a wall behind the bed, there was a pair of windows that opened into the bathroom. For some, this might be interesting but we all know that there's more to the bathroom than the fabulous deep tub and the glass shower. Yes, you can see through the gap under the windows to peer at your friend on the toilet.

Aside from this small design flaw, I highly recommend this room for business travelers, traveling alone. As with the windows open you can sit on the can and watch the news.

Top Local Tips for Boston

filenes basement - downtown look for mark down items - some great deals - wednesday seems to be a particulary good day for reductions

Oysters and Champagne Have a cup of scrumptious New England clam chowder and a great selection of Bay Area oysters in the Rumba Lounge in the Intercontinental Hotel while enjoying a nice selection of champagnes by the glass to start your evening ...

The waterfront is open A pleasant surprise: Not only have they torn down the old, ugly Central Artery, they have opened the waterfront to walkers. Nothing could be nicer on a sunny, cool day!


Other names for InterContinental Boston Hotel

  • intercontinental boston
  • boston intercontinental
  • Address: 510 Atlantic Avenue - Boston - Massachusetts - 02210 - United States
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