Hyatt Harborside Hotel

, Boston, United States
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Hyatt Harborside Hotel

, Boston
4 star

Rooms: 270

101 Harborside Drive - Boston - Massachusetts - 02128 - United States 617 568 1234
396 Traveller

Reviews - Hyatt Harborside Hotel

View / Ambience
Submitted by: Yanna in 03/08/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
The most fantastic views on Boston Skyline and harbor . Great style and convenience to city by water taxi ( lots of fun for kids of all ages ) and airport by comp shuttle .

Service was friendly and sincere to boot !!!

Wedding at the Hyatt
Submitted by: Cynthia Coholan in 24/08/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Special Interest/Event
My husband and I had our reception at the Hyatt pavillion in September of 2004. We could not have asked for better service! The staff was so attentive, I even forgot my dress the next day because we left for Aruba at 5:00 the next morning and they put it in storage for me! You can not find a better view of the Boston skyline and I have lived here all my life. Even if we had the chance to do it all over again we would still have our reception there! What more is there to say?
Staff was very friendly and helpful
Submitted by: Donald Loose in 07/06/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
Our room was very clean. The food in the restaurant was very good. The staff at the front desk was very helpful in giving accurate directions to navigate the detours around the construction sites in the area.

Historical Traveller Reviews of Hyatt Harborside Hotel

Beautiful Hotel

from A TripAdvisor Member
We stayed here on Oct. 10-11, 2004. This place is gorgeous, inside and out. The lobby, the elevators, the room, the view, everything felt luxurious. The hotel even looks beautiful from the other side of the harbor!

My only complaint was that it was terribly expensive to park overnight and they had this system where you had to have a parking ticket and exchange it at the desk when you came back from wherever you had gone. This ticket is easy to lose in all the hubbub of travelling, and it's a major hassle. Don't lose the ticket! Also, we were staggering around from the driveway into the lobby with 8 pieces of luggage and there wasn't one staffperson around to assist.

Overall, I recommend this hotel to anyone who is visitng Boston. Just travel light, and if you are driving, don't lose the ticket!!

Great Hotel

from hogtied79
Irarely wax lyrical about an airport hotel, but this one is special. The drivers are nice. The front desk superb. Each stay I am given a welcome better than that I get at home. Every request is answered immediately.

It is actually my favorite placeto stay anywhere in Boston,and that includes stays at the Four Seasons, Both Ritz', and the abysmal Seaport hotel.

Great Experience

from TravelBug128
We stayed at the hotel for 3 nights this past weekend. We got a very reasonable rate on Priceline, considering the hotels in the same category in downtown Boston were going for more than twice or three times the amount. We knew we had to take the shuttle and T to downtown - no big deal. The shuttle drivers were all very friendly, and the longest we had to wait for the shuttle was probably 10 minutes. No issues with the front desk staff.

We didn't eat at the hotel except desserts and drinks, which were fine, no issues with staff there either.

The room could have been maintained better, but still nice and clean. We stayed on the airport side and had no problem at all with noise. Did hear people talking and doors slamming in hallway in the morning but then again, that's what you get from staying at a hotel. No noises from the next room even though it was occupied.

Overall we had a great experience at the Hyatt Harborside for the price we paid.

A Beautiful Airport Hotel!

from missriceandbeans
I really am surprised that this hotel has recieved so many mixed reviews. My husband and I stayed at the Hyatt Harborside on either end of our Honeymoon to St. Lucia. We live in Maine so we decided to take it easy and stay at the Hyatt. We got an amazing rate thru Priceline which is how we ended up at the Hyatt, and we could not have been happier. The hotel itself is beautiful inside with large expansive windows that boast a view of the harbor and Boston Skyline! We were lucky enough to have harbor view rooms both of the nights we stayed at the Hyatt which I definately would recommend, it is beautiful. We enjoyed excellent cocktails in the lounge as well as an excellent breakfast in our room. The only complaint I had which was later erased was that the fire alarm went off several times for no reason. This was somewhat unsettling. HOWEVER, the management than immediately sent up a personal letter apologizing to each room for the disturbance. I would not rule out the Hyatt Harborside for your travel comfort or if you would like to visit the city of Boston. There are water taxis that leave for the city right in front of the hotel!

Nothing Very Special

from michbren
Just returned from a four night stay at this hotel that I booked through Priceline. I felt the price was good for Boston.

The positives include:
1. Gorgeous view of the city skyline
2. Location right on Boston harbor
3. Frequent shuttles to and from the "T" stop complete with very friendly drivers
4. Good sound proofing.

The negatives were:
1. We were given an airport view room even though the hotel was well over half empty
2. Food was mediocre and overpriced.
3. Overall the staff, except for the van shuttle drivers, was rude and not service oriented. They always appeared "annoyed" when asked a question. When we checked out of the hotel the desk person did not ask how our stay was nor thank us for staying there, yet when the van driver dropped us off at the airport, he thanked us for staying
at Hyatt. The restaurant staff were not very friendly either for the most part.
4. Some rooms had the morning
newspaper delivered outside the
door, ours did not.
5. Hotel is not very well maintained-
needs new paint, wallpaper and
6. Ice machine on our floor was
broken during our entire stay
7. The water taxi the hotel mentions in their ad costs $9-10 per person each way for a five minute ride.

I don't think I would stay there again if I was in Boston. Being at the airport is not the most convenient place to be when you are visiting as a
tourist, which in reality is something we knew when we booked there. We had to take the "T" everywhere - no place to just walk to.

Excellent Place to End a Lovely Trip

from Woganfan
We were flying home early the next morning so picked this airport hotel to make the last night special. We were not disappointed – lovely views across the bay towards downtown Boston and extremely well insulated – not a peep to be heard from the planes. Did not feel like being on an airport at all. Hyatt’s website would not allow us to specify a town-view room but we got one anyway. Would not recommend staying here for a Boston visit – the ferry trip is nice but pricey, the T cheaper but complicated - but for the last night before flying back this place is ideal.

Unexpected Pleasure

from A TripAdvisor Member
When airport delays caused us to miss the last flight home from Boston, my husband and I felt pretty dejected....until the airline put us at the Hyatt Harborside overnight. Usually the best you can expect is some bland chain hotel room set in a concrete suburban jungle, so imagine our surprise and delight to be picked up by a plush shuttle bus, then ushered into a room with a drop-dead harbor view, complete with moonlight on the water. We had a lovely dinner in the hotel dining room with an equally fine view; granted the dining vouchers we received from the airline paid for no more than a couple of drinks, but we were more than glad to spend money on dinner, given the generosity of the hotel. (They certainly could have put us in a room with an airport view.) A dreary night became a dreamy night, thanks to a truly lovely airport accommodation. Staff were all very kind and we would return to the Harborside Hyatt by choice in the future.....and maybe even hope for another lucky delay.

Mixed review for Hyatt Harborside

from waswild
My husband, son and I stayed at the Harborside when we took our son to Boston for freshman orientation.

Here are the positives and negatives, as I saw them, broken down:

1.) Nice facility with a beautiful view if you're lucky enough to face the city.
2.) Harborside grill had good food, a lovely view and very reasonable prices for LUNCH.
3.) Very nice workout room and sauna.
4.) Great access to Logan Airport. Shuttle buses run a continuous circuit throughout the day.
5.) Great access to the "T" metro trains. Hotel shuttle bus will drop you off at the airport metro station after dropping off guests with departing flights. The "T" is a bargain and it will get you into the city quickly.
6.) Room was nicely decorated and clean.

1.) My husband believes that the bed in our room was the most uncomfortable he's ever slept on - and he's been deployed overseas with the Army!
2.) Not knowing any better, we booked through Priceline auction and still overpaid. I forgot to check the "better bidding" message boards before placing my bid. bad...bad....bad...
3.) Although we paid less than the published room rate, we still paid 100% more than we should have on the auction bid, according to the bidding message boards. Nonetheless, we feel that we were given a substandard room (overlooked the airport, two EXTREMELY small, uncomfortable "double" beds - they were more like "twin beds plus").
4.) Parking is very expensive - $22.00/day, but that's supposedly okay for Boston.
5.) The noise level in our room was ridiculous. I agree with the person that earlier reported about the thin walls and slamming doors.
6.) The pool area is pretty (it overlooks the harbor and city), but the pool itself is very small AND COLD. It is an indoor pool and we were there at the end of AUGUST.
7.) Prices for dinner at either restaurant were very high. Room service? Ouch.
8.) There is nothing close-by except the airport.
9.) Attitude of the front desk staff could have been better. We didn't have any issues with them - they were just naturally standoffish.

Overall...I'm just somewhere in the middle about rating this hotel. Too bad, it sits at a beautiful location and has the potential to be something special.

A Decent Hotel, But Nothing Special

from DCTraveler14
Booked online and got a great rate, and was pleased by the ease and accuracy of check-in. The shuttle service to the subway was good, and the room quiet and clean, but worn. The hotel is close to the airport, but nothing else. My one experience at the restaurant was not good.

s All

from A TripAdvisor Member
THE GOOD.... View from your room, either side. Harbor side gives great view of Boston Harbor and skyline, but it's always the same. We had the Airport View, where you can watch planes land and take off constantly, but no jet noise. I prefered the Logan view, but that's just me. Also the shuttle service was consistent and good, espcially to the airport subway stop.

THE BAD.... I was told they had a business center so didn't bring laptop. I wasn't told business center is closed from Friday afternoon to Monday morning.
And it cost $10 for 15 minutes on internet. OK it's Boston, but geez!!

Except for one over-worked waitress, the downstairs restaurant had mediocre food and HORRIBLE service. Rude, no smiles, beg for your drink refills, find your own menu, only had two waitstaff on a Saturday night in August. You're in one of the great food cities of the world, don't eat hotel food (I told myself later).

Convenient to airport, sure, but did you go to visit the airport. If you have a car (cost $22/day to park) you can drive yourself into town (pay toll and $12 to park). If you are car-less (best way to be), you have to shuttle to subway and subway to town. Subway is great and easy but I'd rather walk out of my hotel and alredy be in the center of it all.

So if you just want a room with a view, this is your hotel... otherwise no.

Top Local Tips for Boston

Hyatt Shuttle Stays on Logan Side The hotel website stated that there was a free airport and local shuttle to transportation. When I arrived from the Provincetown Ferry late at night, I was told by the hotel that their shuttle did not cross the water to service the dock area on the side across from them, and I had to seek out a cab late at night.

Get a navi system in Boston If you rent a car in Boston, make sure to pay the extra dollars and get the navigation system. In Boston, so many of the streets are small, one-way streets. If you don't know where you are going, it can be pretty frustrating. We got the navigation system, and we hit all the right spots and it always led us the correct way. However, we knew that without that navigation system, we would not have done as well in Boston. It is a tough city to get around if you aren't from there.

We tried all ways of transportation We tried to experience every form of transportation to experience Boston. We took a tour bus around the Freedom Trail, then another day revisited some of the sites. We took the T train into town, a taxi in the evening & the Water Taxi one time. (regular taxis were cheaper overall). We also rented a car & went down to Cape Cod & Plymouth. Highway travel was easy, but getting around in the tiny towns was a bit difficult because the signs were not clear & there were so many trees we couldn't see where we were!!! (We're from the Southwest where there are not many trees & we can see for many miles). I highly recommend a good map & a compass if you venture outside of Boston.


Other names for Hyatt Harborside Hotel

  • hyatt hotel boston
  • hyatt boston
  • boston hyatt harborside
  • boston hyatt
  • Address: 101 Harborside Drive - Boston - Massachusetts - 02128 - United States
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