Fairmont Copley Plaza Hotel

, Boston, United States
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Fairmont Copley Plaza Hotel

, Boston
4 star

Rooms: 383

138 St James Avenue - Boston - Massachusetts - 02116 - United States | 617 267 5300
615 Traveller

Reviews - Fairmont Copley Plaza Hotel

Boston Treasure
Submitted by: Arlone in 03/03/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Special Interest/Event
Paramount service and accommodations... the management and staff should offer lessons to others in the art of service excellence. Always my first choice when staying in Boston.

Historical Traveller Reviews of Fairmont Copley Plaza Hotel

Best Weekend Ever

from A TripAdvisor Member
This is the email that we sent to the general manager of the Fairmont as we were so overwhelmed with the excellent service. (side note - the gm sent back a note within minutes, which I was very impressed with).

Written on Sunday, October 24, 2004

Dear Sir,

On Thursday, October 21, 2004 at 6:00 a.m. my fiancé and I logged on to
boston to look for a hotel room to accompany our tickets to game one of
the world series. After a good bit of searching we found only one hotel
with rooms left, the Fairmont at Copley plaza. We reviewed the rooms and
were pleased to find the Fairmont Gold rooms were available. We had to
phone in the reservation in lieu of booking on-line due to a glitch which
did not recognize our new address (a common problem with new developments).
Once I rang through to Lynn, in reservations, she was most helpful,
courteous and thoughtful. Little did I realize that this was just the
beginning of the amazing and outstanding service we would receive.
We received excellent directions via telephone and were promptly welcomed
when we arrived at the front door. We proceeded directly to the fourth
floor, as instructed by Lynn. We were greeted by Ben at the concierge desk.
Ben was warm, helpful and made us feel truly at home. After the tour of
the lounge, Ben gave very accurate and simple directions to a local store
where we were able to find gloves for the chilly evening that lay ahead.
Once we discovered that our luggage had not made it’s way to our room Ben
made sure our luggage was delivered post haste.
The lounge was very relaxing, the food was delicious and the beverage
selection more than accommodating. We were impressed with the quality,
selection, presentation and pricing of the offerings in the lounge. The hot
apple cider and availability of coffee was very appreciated as was the
casual and quick breakfast that we enjoyed before the journey home. The
instant online access to the hotel’s computers as well as the in-room DVD
player and the library of DVDs were a great amenity as dragging the laptop
around the country can be cumbersome and annoying when all we really use it
for is internet access and viewing DVDs.
All the staff that we interacted with at the Fairmont Copley, from the door
men to room service, were simply amazing. We felt truly welcome and at
home. We have stayed at many fine hotels including Soffitel and the Ritz
Carlton and none have exceeded our expectations as the team at the Fairmont
Copley has. Where other hotels made us self conscious via their “snooty”
and unwelcome attitudes the Fairmont has made us feel welcome and more like
guests than customers.
This evening, after a very long drive home, we began unpacking only to
discover that my dear, sweet fiancé, Dan, left behind his world series
program that he had been flipping though after the game last night. As you
can imagine this was devastating for a Massachusetts born and raised Red Sox
fan. We immediately phoned the hotel and spoke with the fourth floor
concierge. She was concerned and expediently helpful. Within minutes she
returned our call informing us that Ben (the aforementioned excellent team
member) was able to head straight for our room to locate Dan’s program. We
were thrilled to hear that it was being sent via FedEx as soon as possible.
Being a former hospitality team member (after earning degrees in food
service and hospitality) it is honestly a pleasure to find such a special
place to stay where the staff seem truly happy to be “at the office.”
Thank you from the bottom of our hearts for helping make this weekend so
very special (the Red Sox helped too).As this was our last weekend as
single people (we are to be married this coming Sunday) we wanted something
special, and we are thrilled that it was a truly memorable experience.
Having Ben and the Gold Team was like having trusted friends on hand to help
with every need. Never before have we stayed at an establishment that felt
so much like visiting, and so little like being customers.
Thank you to all the staff and their managers. We are thrilled to have
somewhere so special to stay, despite (or in spite?) of the always available
twin beds at my soon-to-be mother-in-law’s house just south of the city. We
look forward to returning to the Fairmont on our next trip to New England.



Fabulous Fairmont in Boston

from A TripAdvisor Member
Divine Decadence would describe my long weekend at the Fairmont Copley Square Hotel in Boston, MA. From the moment your car pulls up to the curb, you know you've arrived at a special destination with the doorman and bellman welcoming and assisting you as well as the Fairmont's own resident dog, a real charmer and available for walks and jogs with the hotel guests. The Hotel itself is opulently beautiful the hallway entrance leading to the front desk reminded me a bit of the Hall of Mirrors in the Versaille Palace I visited this summer in France. However, its beauty is not overwhelming for the guest but rather inviting and cozy being only a six storey hotel in an incredible location in the Back Bay Area. The rooms are well appointed and roomy and there's a turn down service at night and instead of a chocolate on your pillow, there's a welcome bottle of water on the night table. The staff are friendly and helpful and don't miss a chance to have a drink or take a meal in the Oak Room - its gorgeous. Lastly, the Fairmont's Concierge staff are the tops - bar none - and I've travelled extensively. They were able to match our tastes and budgets for each evening's dinner venue and arrange for the restaurant manager to take care of us like VIPs. Take advantage of this wonderful service!! Boston is a great destination so why night pair it with a stay in great hotel!

Great Hotel

from A TripAdvisor Member
From the time you enter the Fairmont Copley through your departure the service is excellent.
The Copley is situated at Copley Sq. with easy access to shopping on Newbury St., the Copley Sq. and Prudentiall Malls are right next store,and the subway is a block away.
The hotel is decorated with lovely historical pictures and is furnished with early American furniture. Rooms are comfortable and spacious.
When visiting the Copley be sure to have a bite to eat in the famous Oak room.
Our visit to Boston was much more enjoyable because we stayed at The Fairmont Copley Plaza.

Wonderfull hotel

from Trev01
A really fabulous hotel. Amazing entrance lobby with huge fresh flower displays, plenty of glass, gold, mirrors & chandeliers.

To get the best out of this hotel use the Executive floor which has a comfortable private lounge with free refreshments and light snacks all day. It's great to use this hotel as a base, go out for a few hours, come back to the nice lounge and recharge with a snack and drink before going out again.

good, not great

from SeattleRefugee
Overall, my impression was a good hotel yet not that great a value. Stayed here for 3 nights for a conference. On the plus side, it has a great location and is a beautiful hotel. Food was good; had lunch and dinner there. Staff offered to mail my postcard despite my not having a stamp (although if the gift shop sold stamps as well as postcards that wouldn't have been an issue.) Based on previous reviews, the room sizes must vary since I had a big room with (only) the low conference rate. Bath amenities were large and good quality. Bed and pillows quite good. Quiet room. On the down side: it's understandable that food in the Oak Room is expensive, but there is no cheaper, less formal place to eat in the hotel. No coffeemaker in the room. Had to request another bar of soap; most hotels give you a fresh bar each day. Desk staff said they could cash a check, then didn't have enough cash on hand - that can happen, but they didn't offer any alternative (other than an ATM down the street that would've incurred charges). Service at the Oak Bar was so slow (yet not very crowded), I finally got my own menu after waiting 15 mintues. The parking valet called me a cab upon check-out, indicating one would be there in a minute or two. He then directed me to a hotel entrance that had no doorman - so after many minutes with no cab in sight I had to haul my luggage back inside, and back across the lobby to the valet in order to tell him that a cab never came. He then asked, "would you like me to call again?" I had to fight the urge to give a smart---- answer - and merely answered in the affirmative. The room info indicated my bill would be under my door the morning of departure - but it was not. (However, the video check-out worked fine, and my bill was indeed ready for me by the time I got downstairs.) In conclusion, this is a nice play to stay if one ignores most of the hype.

t live up to expectations

from A TripAdvisor Member
I recently attended a medical conference that was being held at the hotel and had the opportunity to stay overnight for 3 evenings. The hotel is in a nice location with many things to see and do in the area. The hotel itself, however, was rather disappointing. My room had new furniture, but it was tiny, dark and dirty. Not worth the $259 conference rate. The staff was very average at best. All of the water glasses in my room were dirty, I approached the housekeeper for new ones and she went in to my room and proceeded to wash the glasses in my bathroom sink! Ordered coffee through room service each morning as there was not a coffeemaker in the room, it was sent to me each day on a dirty tray with threadbare napkins. The room for our meetings was loud and very worn. Food prepared by the hotel for the meeting was just ok, not worth the registration fee for the conference.

so so

from hon-hon
Stayed at the Copley recently for a conference. Found it quite average. Rooms were small, and the hotel is dated. Food provided by the hotel was average, and somewhat disappointing. Would never pay full price to stay there.

Fairmont Copley Plaza is better than ever

from A TripAdvisor Member
A recent weekend spent at The Fairmont Copley Plaza Hotel with out of town relatives was a delight. The renovated rooms were beautiful, elegant and comfortable. The bathrooms were luxurious. The professional staff and friendly resident pooch Catie made us feel right at home. I slept better than I have in ages.

The experience was wonderful and the location can't be beat.

Beautiful Lobby, Good location

from TravelAgentBocaRaton
Just returned from a 3 day stay in Boston (July 2004).
The Fairmont Copley Plaza is located in a great area just
in between Newbury Street and Boylston Street which are
two major shopping streets. The hotel has a lot of old world charm.
We stayed in the newly renovated rooms, are room
was actually one of the smallest rooms they have.
The room was fine and bathrooms just fine as well.
This is an old building, so it is not sound proof, but,
when your in a large historical city, it's nice to stay
in a historical hotel.
The only complaint we had was the business center. We did
not bring our laptop because we had read about their business
center. This was a mistake. The business center which consisted of one
computer, was only open until 5pm and seemed to close periodically
throughout the day. For such a large property this was a little
This hotel is a good choice for it's location and I would
stay here again. Enjoy Boston!!

Go for the Gold!

from wpdesousa
My friend and I stayed at Fairmont Copley Plaza Hotel in Boston this weekend. We were really dazzled by the changes in this venerable 'grade dame' of Boston! I understand it has just undergone a $34 million renovation—and the results are truly inspiring. I stayed on the Fairmont GOLD floor—the 4th floor! From our warm and welcoming arrival, being greeted by name, to the deft handling of luggage and check-in and -out, everything here far exceeded our expectations! The new decor is absolutely imposing but not too staid. We felt like royalty, and were regally treated by desk, housekeeping, concierge, lounge staff and every encounter we had with the staff was impressive. Aside from the impressive array of creature comforts and amenities, the guest service is totally impeccable ... these folks really went way out of their way to make you feel like the lounge was your own living room, seeing to your every need and whim and leaving no wish unfulfilled. The Lounge offers and sumptuous continental breakfast buffet and the service is deft and professional. There was a wide array of goodies both at breakfast and during the hors d'oeuvres (available from afternoon until 11pm). These are placed in an eye-opening serving area, with marble and gleaming china and silverware greeting the eye. These luxurious environs truly stimulated the appetite and the complimentary newspapers, DVD library, wireless internet service and flawless decor were way beyond what we expected!

To us, we felt like we were visiting the 'Boston Back Bay' townhouse of a dear friend and each inviting room made us linger over coffee, cocktails and the day's newspaper. We were amazed just how quiet and serene the floor was ... no ambient noise and even voices seemed hushed and peaceful! Then returning to our room was a real treat ... classic decor, marble bath, generous and pampering amenities ... even custom business cards with my name! Even when we left, the bellman who loaded our luggage into the car knew our names and even where "home' was! Mighty impressive indeed!

This was truly a first-class stay and we can't wait to return to the Fairmont Copley Plaza Hotel!

William DeSousa

Top Local Tips for Boston

Filene's basement Where else can you find Gucci and 7 jeans at wholesale prices?? It's a shoppers dream come true.

No Crimson Elevator The Harvard Club elevator gets turned off for service for hours.

Boston Public Library If you have some time to spare, take a tour of the Boston Public Library. THe building is beautiful, some interesting art and murals on the wall and impressive antique book collections. Spend an hour walking around and you won't be disaapointed.


Other names for Fairmont Copley Plaza Hotel

  • fairmont copley plaza boston
  • fairmont boston
  • boston fairmont
  • Address: 138 St James Avenue - Boston - Massachusetts - 02116 - United States
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