Colonnade Hotel

, Boston, United States
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Colonnade Hotel

, Boston
4 star

Rooms: 285

120 Huntington Avenue - Boston - Massachusetts - 02116 - United States Hotel Website | | 617-424-7000
852 Traveller

Reviews - Colonnade Hotel

Historical Traveller Reviews of Colonnade Hotel

Do not stay here!!

from A TripAdvisor Member
Horrible experience. I stayed at this hotel for a college conference, and they treated us like we were subservant creatures. They were not equipped to handle our entire conference delegation, who consisted of mature responsible leaders of their respected colleges and universities. They messed up on the reservation for the delegations, giving four people (in a room) a king size bed and two rolling cots (which broke when one of our delegates slept on the cot). Also, they took apart a whole door (with the jaws of life) to fix a key card access error (while better hotels use emergency key systems). The hotel staff was mean, except the concierge who did not know the name of the restaurant across the street. The only good time I had was when I ate at the Cheesecake Factory (across the street). Please go to the marriot or sheraton hotels which are actually nicer and right down the road from this horrid place. Good Luck.

Exceeded Expectations at the Colonnade!

from sc1989
My husband, 2 yr. old and I recently stayed at the Colonnade. I had done a lot of research on the internet, looking for a hotel in the location of Boston Common and Beacon Hill. I wanted a hotel that had that perfect Boston feel. But I had concerns about the reviews I was reading about some other hotels and couldn't make up my mind. I decided to let Priceline do the choosing for me. At first I was disappointed to find that I was staying at the Colonnade. I was afraid it was too far from the area I wanted and also that it's atmosphere was too "new". So I was more than pleasantly surprised when we arrived at the hotel and found it to be beautiful, with very friendly and helpful staff. The view from our room was great and we were withing walking distance of the Common. We took a trolley tour which stopped right in front of our hotel. The metro was also easily accessible from our hotel. We arrived in Boston about 4 p.m. and left at 2 p.m. the next day and yet we were able to see everything we wanted to - thanks in part to the location of the Colonnade. Absolutely recommend this hotel!

A Wonderful Hotel!

from A TripAdvisor Member
We just finished up a week long training session at the Colonnade Hotel, and were we impressed! The staff was very friendly, especially Jerry the Concierge...he was the best! We had over 70 employees that stayed at the hotel. The accomodations were wonderful and it was in the perfect location (close to Newburry Street, along with the T). The catering department of the Colonnade gets exceptional marks as well.
Every meal was as if we went to a four star restaurant!I would HIGHLY recommmend the Colonnade and cannot wait to go back to Boston!


from A TripAdvisor Member
I recently stayed at the Colonnade for several days while visiting Boston. The staff was wonderful, the rooms were well-appointed (particularly considering the relative lack of expense as compared to other Boston hotels) and the experience in general was fantastic. The ground floor ballroom was also excellently decorated for the conference that my company conducted there. In general, I would highly recommend this hotel and its on-site restaurant, Braisserie Jo's.


from A TripAdvisor Member
I stayed at The Colonnade in the beginning of May. I was very disappointed. The room was not cleaned every day and the bath products are generic. Room service and the restaurant are too expensive. The rooftop pool was not open and they refused to let me go up there to look at the view and write in my journal. I tried to call my home telephone answering service several times, but was not sucessful. At check-out this experience was going to cost me $30.00, but the front desk person took it off the bill. The only positive aspects are that the hotel is location in a very safe area of Boston and there are great restaurants and take-out places to eat at. Most of the staff was pleasant.

Disappointing Experience

from A TripAdvisor Member
My husband and I recently spent three nights at the Colonnade Hotel to celebrate his birthday. I had spent a great deal of time choosing a hotel for this event. With parking at 36 dollars a night, I expected valet service, as at most quality Boston hotels. However, all I got was a dirty look from the valet that was there, and was curtly told to remove my car from his valet area that was for the restaurant only. The doorman was nice as well as the front desk however, the room was very small and not well appointed. Had to call to request room amenities that they boasted about on their website. The rooftop pool was a novelty but very small and crowded with children who were not supervised and splashed all adults in the area, The bathroom was small as well and the tub and floor were not washed for the first two days (as evidenced by the same hair laying on the tub and floor). Proximity was good to the Prudential Center but the T stop required changes to get to just about anywhere else in the city. Overall, I the experience did not meet my expectations nor did not feel that the hotel addressed my concerns adequately or in a timely fashion.

Paper thin walls, loud housekeeping!

from A TripAdvisor Member
A hard weekend made worse! We recently spent the weekend at the Collonade. It was in a good proximity to where we were dropping my daughter off for college and we were looking for what we hoped would be "our regular" place to stay. We know where we "are not" staying again!First of all I called in the AM to confirm that they had parking.
They informed me it was $32 to park in the parking garage. When we got there after a very emotional time dropping off my daughter we checked all floors in the garage and ended up on the 4th. There were sveral spaces there but when we tried to park they told us they were reserved.
They led me to a space made for a compact car and had me try to park my sister's Jeep in it. After several attempts I drove back down and spoke to the attendant. He called "what I assumed was the hotel" and told me to go back up and park in one of the reserved spots. I in turn drove back up and tried and the attendants told me I could not and that I would be towed. Luckily?? 45 minutes after we dropped my daughter off, a mile away, a spot opened up.Checking in was smooth but our first impression was that everyone was very snobby? Not many smiles, cooly polite.The room was one the back side of the hotel. It was definatley not a **** room. It was small and it has been a long time since I had had a bathroom that size in any hotel. I was glad we were not tall.
After ordering room service I went down the hall for some ice. Viola - the machine did not work. I got back to the room as the food arrived and the woman gladly went down to the next floor to get me some. The room service deserved the ****When we turned down the covers the sheets were torn. How many stars?? Then we noticed the toilet running?? Good thing we were tired!When we got home the next day from orientaition (another emotional day) we noticed water around the toilet. Maybe the maid spilled some? Nope it was there the next morning and the shower was sticking out of the wall about 3 inches.What really took the cake was when we went down to the bar to have a drink. We were in nice jeans and nice shirts (this is Boston!) and they had a wedding party who was in the bar waiting for their room so we were seated at a small table.
We were scruntinized by most of the staff as they tried to make us feel inferior. Course we thought it was somewhat humorous as did our waiter (not sure why he worked there, he was nice!) who received a $10 tip for two drinks.We will be searching for our 4 year hotel and it won't be this one!


from A TripAdvisor Member
Rooms are cheaply decorated and poorly maintained. Non-smoking room had cigarette burns and stains, and the lampshade had indescribable stains all around. Had the hotel been rated a 2.5 stars, I would not complain.
However, I stayed in a so-called premier room (facing Huntington Avenue -- marble bath) that was on-par with your basic run of the mill Marriott or Hyatt. 3 stars -- probably. The so-called deluxe rooms are about the same as a Fairfield Inn. Same cheap decor, but no updated bath. Again, fine if you are paying 2.5 star prices. But not $175 a night. I have no idea how or why the hotel is routinely rated 4 stars.
Rooms do not even have coffee pots. The doorman and bellman are great.
But the front desk staff are incredibly rude, unconcerned, and aloof.
Please beware. I have stayed at other hotels in Boston that are far better values.

Boston Great, Colonnade just OK

from A TripAdvisor Member
Stayed here for 10 days last month. Room was clean and fairly basic. No coffee making facilities in room (which is standard over here, not sure about US). Nice gym and roof top swimming pool.

Room servicing was good as in it was cleaned every day and they were flexible about coming back when you were out.

Apart from that, I would agree with the reviews which said that the staff were not particularly helpful. Slow at the desk and lacking basic manners. Bell Hops were also indifferent and seemed to pamper to the business suits.

Did not eat in the hotel. Checked out the business centre just to check email and the prices they were charging were horrific. Initial $3 connection fee and then $1.69 a minute there after!! Went around the corner to the library and got 15 mins access for free! Same time in hotel would have cost $30!!

Location was excellent. 10 mins walk from Boston common. Opposite the Prudential centre. T station outside, and another within 3 or 4 minutes walk.

Boston itself is a great city. Loads to do and see.

Paid on average ~€110 per night which was reasonable value.

All in all I would not go back to this hotel.

There must be better hotels out there

from A TripAdvisor Member
My stay was something out of Shakespeare. I was very disappointed in the service at this hotel. I too had a dingy, old room - however - my colleagues had much nicer rooms -- so you may luck out. I did try to upgrade but there wasn't any availability the first night. Overall - the staff wasn't helpful ... the front desk was very wake up call was forgotten one morning and when I called the explanation was simply - "I guess the night staff didn't write it in the book." No apology or call from the manager. The sink backed up - twice! I did finally change rooms - after hearing a weird knocking noise for about 45 minutes at 5 am (when I called the front desk finally - I learned that several other people had called but I never heard back from anyone on what that was) - and that room was nicer, however, the sink leaked. And then, to top it off, there was a fire evacuation. While that is not the hotel's fault - the way management handled it was very unprofessional. No one was outside talking to the people or checking on them. We kind of ushered back in when the fire department gave the OK. At check out later on that morning - no mention was made or questions asked. I don't think the hotel understands PR at all. I wouldn't recommend this hotel - if you get it cheap on Priceline...great. But I do not recommend it otherwise. And I normally am not very picky.

Other names for Colonnade Hotel

  • colonnade hotel boston
  • Address: 120 Huntington Avenue - Boston - Massachusetts - 02116 - United States
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