Charlesmark Hotel

, Boston, United States
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Charlesmark Hotel

, Boston
3 star

Rooms: 33

655 Boylston Street - Boston - Massachusetts - 02116 - United States Hotel Website | | 617-247-1212
453 Traveller

Reviews - Charlesmark Hotel

Charles Missed the Mark
Submitted by: Mario in 02/03/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
I arrived at the hotel during a raging snowstorm. I found a man seated behind a small counter watching a computer screen. At first I thought he was a security guard, but then realized he was the receptionist. I have never been to any domestic hotel with such a small reception area. I gave my name, and was told to go to the lounge and wait. Approximately six-minutes later, I was called back to the desk and given my room on the 1st floor (the hotel's euphemism for the basement).

I went down to the basement and followed the hall to the end. My room was buried at the end of the hall next to the service alley.
I entered and inspected the room. I was amazed to find the only closet was one-foot wide. I was also amazed to find there was no dresser or other piece of furniture to store or hang my clothing. It was obvious I would have to leave my clothes in my luggage.
I returned to the receptionist and asked to see another room.

I was shown a room overlooking Boylston Street. The room was small and cramped, but the view was better than the basement.

Even though the room was already made-up, I was told I would have to wait for the room to be readied. I was told to wait in the lounge. After three-quarters of an hour, I was informed the room was ready.

Up to this point, the receptionist gave the impression that trying to accommodate a first time guest was a source of irritation and that I was keeping him from more important matters. This was surprising, since I had seen no one enter or leave the hotel after I arrived.

If you are planning to stay in this hotel, you should know the rooms are extremely small-postage stamp sized. The management claims the rooms are large (18' x 14'), but this is misleading due to the incursion of the bathroom, the hall and the adjoining rooms. My "upgraded" room included a queen bed, a one-person sleeper sofa, a wall unit and two night stands. The closet (3'H x 1 1/2' W), was part of the wall unit and would accommodate about four shirts or four folded trousers. The remainder of the storage consisted of a cabinet in the base of the unit which had no drawers, but would accommodate a suitcase. An open bookcase was part of the unit. My room was noteworthy for the lack of drawers and storage space. There were two-coat hooks behind the entrance door.

To give an idea of how small the room was, with the sleeper extended there was less than a foot of space between the end of the sleeper and the wall mirror. This arrangement made moving across the room to the bath almost impossible.

The room faced the street but every night there was a problem with the noise. We could hear everything going on from the street below. The hotel has a patio in the front which is contiguous with the lounge. During the evening hours when the lounge is in use, you can hear the blaring music and din from the revelers.
Every morning we were awakened by the cleaning staffers who were continuously chatting outside our door.

Most hotels have a luggage storage room. This hotel does not have one. Luggage is stored out in the open, in full view of the lounge. A bicycle cable is attached to the luggage, but since a divider separates the reception desk from the lounge, there is no monitoring of the luggage.

I would not recommend this hotel.

In my opinion, the staffers were unprofessional and at times, rude. The upgraded rooms were extremely small and poorly appointed. I feel this is a poor reflection of the management. Having traveled throughout Boston, the US and the world, I would opt for one of the other many wonderful hotels in this fair city.
Simple and super
Submitted by: Chris Crolle in 07/06/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Relaxation Seeker
Great hotel for those who want to be in the heart of Boston, and also want to close the door and get some good sleep. This hotel had nice smaller rooms, with fine accommodations and very friendly staff. Its location in the city was superb, and having formerly lived in Boston, I know where I want to be. When you walk out the door, there's a T stop directly across the street and you're in walking distance of every major area of the city, for those of us who like walking. The hotel was relatively quiet, and when the door was closed, you would not hear what was happening outside your room. Overall, a good few nights with nothing negative to mention.

Historical Traveller Reviews of Charlesmark Hotel

A Note of Thanks

from wannabfla
We thank the staff for helping to make our weekend visit to Boston extra nice. Everyone was so friendly and helpful --Jason set the tone from the start when he booked our room! We were really impressed with the "extras" found at the Charesmark --from the cozy internet/sitting "cafe area" to the champagne and hot dogs(!) for the Boston Red Sox parade. These special touches one would NOT find at a large, impersonal hotel. The rooms were clean and decorated very tastefully, and all in a fabulous location! We will recommend the Charlesmark to friends, and plan to return again ourselves. Thanks again for a lovely stay.

Not for Business Travel

from AnywhereUSA310
I just returned from a two night business trip to Boston and had a mixed reaction to the Charlesmark.

I'll start with the good. I had the larger of the two room sizes and as a solo traveler didn't feel cramped. The room was very clean and, as everyone has noted, tastefully decorated. There was a comfy couch to sit on next to the bed. The bed linens were nice. There were six shelves hung on the wall, which provided a handy place to put travel items and toiletries. The bathroom, though relatively small, was nice with stone floors and nice tile. The lobby had a computer with free internet access - very appreciated by a traveler like me who does not like to cart a laptop in order to be able to check my e-mail. The hotel is very conveniently situated in the Back Bay, near restaurants and shopping. Most restaurants in the neighborhood are open quite late - Gyuhama, a sushi bar down the street, is open until 2:00 a.m. (great for travelers arriving on late flights).

Now for the bad. If you are there for business, forget about working in your room at night. There is no desk and no chair. Even worse, even if you want to sit on the comfy couch and go over business papers you can't because the lighting in the room is totally inadequate. (I kept looking for more lights to switch on, but there weren't any). The room does not have a closet. Instead, there is a small cubbyhole under the television which is just tall enough so that you could hang some shirts or blouses, but not long pants, a dress or a long skirt. The only option for those items is the coat rack by the door, which had two hooks. I had a room on Boylston Street and found that the traffic disturbed my sleep (I wish they had double paned the windows to help block out the noise). There were black Venetian blinds instead of blackout shades and curtains -- chic, but the blinds didn't completely block out the street light. Also, don't count on sleeping past 9:00 a.m. - the maids start cleaning the rooms by then and you can hear them outside your room clanging and vacuuming. I wasn't impressed by the free Continental breakfast, especially because there aren't any other real breakfast options in the immediate vicinity. I wished that they had mugs for the coffee and tea rather than crummy paper cups and that they at least had cold cereal in addition to the mediocre bagels and muffins.

All in all, if I were traveling to Boston for leisure, wanted a relatively inexpensive place to stay and didn't have a lot of clothes with me that needed to be hung, I would stay at the Charlesmark again. I would not stay there again for a business trip where I needed to work in the room at night.

small but good.

from Enriquez
It is located in a central location approximately across Trinity Church and two blocks from Prudential center. Boylston street is one block parallel to Newbery street which is the Rue St Honere of Boston. Room was small and the bed was a little smaller than a Queen size. The room has a CD player, VHS, cable TV. There are free tapes accessible at reception. Showers are well sized and with good water pressure. Rooms are sound proofed from the street noise. Breakfast is good with no limit on bages, pastries, fruits, coffee. Staff is friendly. Will return.

t beat it....

from SugarWahine
Stayed over Thanksgiving weekend and it was great. Room was small for sure and our room could use a fresh coat of paint, but the bathroom was nice and clean and the staff could not be beat in terms of helpfulness. Great location and waaayyy cheaper than others in the area. Only bummer is no reasonable nearby parking, but next time we'd skip the car and just take the T. (who knew?) Don't forget to check out the North End (Bova's bread and Mike's Pastry!) and for you winter travelers a short walk from the hotel to the Frog Pond for ice skating is really fun. If I could change one thing about the Charlesmark would be to ask them to put robes in the bathrooms.... it would be a nice touch and really reflect what they stand for well. Also, they are in the process of building a 1st floor bar which should be ready shortly.... so another place to spend time in the hotel other than your room. Bravo!


from alturner007
I was attending a conference and this location was very convenient for me. The hotel and my room were very nice. Some people may say it is small, but in big cities size is hard to come by. I had plenty of room. The continental breakfast was good. The hotel staff was very accommodating. The lobby is located on the second floor, so anyone is free to ride up the elevator directly to your hotel door. I would suggest the hotel provide a little more security. Overall, I would give the hotel 3 and 1/2 stars.

Perfect Copley Place Alternative

from Mozeymo
I was in Boston to attend a national conference at the Marriott Copley Place, but thankfully I used expedia and tripadvisor to investigate my options instead dumbly surrendering my wallet to the Marriott just because it was the designated venue for the meeting. The Charlesmark is all of 2 minutes from the front door of the Marriott, and it has infinitely more charm and panache in a smaller package. When my eyes were closed, the smaller room was every bit as expansive as a larger one would have been. The commercial free classical music piped in via the cable system made drifting off to sleep especially easy (the stereo has a sleep timer). I liked the tile work in the bathroom so much I wish I could remodel my bathroom at home to be just like it (the uneven granite on the shower basin feels wonderful on the soles of your feet). This place was great. FYI, try Typhoon (1/2 block the other side of Exeter on Boylston) for tasty pan-Asian dishes (the warm lettuce and chicken appetizer was yummy).

We had a Great Stay!

from GraceM100
Just returned from Boston and we stayed at the Charlesmark. My husband, daughter and I really enjoyed it. Had read the reviews from this site, so we knew that the rooms were going to be small. But, other than that, it's really a very nice place. Location is the heart of the Back Bay. The decor in the rooms was very attractive. Several nice unexpected touches (bagels and coffee in the lobby in the am, bottles of water in the room, free movie loans, nice stereo system in rooms...). Lastly, the service was really great. We would definately stay there again.

Breakfasts in the Morning Sun!

from wombathiq
My wife and I had a wonderful stay at this hotel - it has a very relaxed atmosphere and very helpful staff. The rooms were very clean, especially the bathrooms which were particulary clean and modern. Sure, the breakfast choice is limited, but as a start to your day it was more than adequate - the muffins were actually from Dunkin Donuts, and very tasty! The location is good, with a subway station pretty well at the doorstep, and there is a shopping mall very close by - don't forget to grab a dozen Krispi Kremes at the 24 hour store! We made our way from the airport using the subway and had no trouble at all in locating the hotel and all within around 30 minutes. Give this hotel a try - we don't think you will be disappointed. (--)

Great stay

from jeanettetx18
My husband and I stayed here for 3 nights in October. The location is fabulous - very close to Copley Sq. and Newbury St (prime shopping area). Although the room was a bit small, it was extremely functional with a ton of clever, built-in space. The staff was also helpful if we had a question about directions. Would recommend this place in a heartbeat.

What an amazing little hotel

from berk54
I just spent 4 days in Boston at the Charlesmark. I was in town for a convention that was based at the Westin Copley Square (just about 150 steps away). The hotel is stylish, friendly, modern and the location cannot be beat. The Green Line "T" is about 4 doors down, Newberry Street, around the corner. They don't have a restaurant (coming in the spring), but they do offer a lovely continental breakfast on the 2nd floor lobby. The hotel is quiet, the beds amazing, and the pillows even better. I will definitely stay there again.

Top Local Tips for Boston

better get to a pats game or to fenway You must involve yourself in the Boston sports mania by going to a baseball game at Fenway, or making a trip out to Gillette Stadium for a always exciting Patriots game!!

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Massachusetts State House A must see Great guided tour


Other names for Charlesmark Hotel

  • charlesmark hotel boston
  • charlesmark hotel
  • Address: 655 Boylston Street - Boston - Massachusetts - 02116 - United States
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