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I arrived at the hotel during a raging snowstorm. I found a man seated behind a small counter watching a computer screen. At first I thought he was a security guard, but then realized he was the receptionist. I have never been to any domestic hotel with such a small reception area. I gave my name, and was told to go to the lounge and wait. Approximately six-minutes later, I was called back to the desk and given my room on the 1st floor (the hotel's euphemism for the basement).
I went down to the basement and followed the hall to the end. My room was buried at the end of the hall next to the service alley.
I entered and inspected the room. I was amazed to find the only closet was one-foot wide. I was also amazed to find there was no dresser or other piece of furniture to store or hang my clothing. It was obvious I would have to leave my clothes in my luggage.
I returned to the receptionist and asked to see another room.
I was shown a room overlooking Boylston Street. The room was small and cramped, but the view was better than the basement.
Even though the room was already made-up, I was told I would have to wait for the room to be readied. I was told to wait in the lounge. After three-quarters of an hour, I was informed the room was ready.
Up to this point, the receptionist gave the impression that trying to accommodate a first time guest was a source of irritation and that I was keeping him from more important matters. This was surprising, since I had seen no one enter or leave the hotel after I arrived.
If you are planning to stay in this hotel, you should know the rooms are extremely small-postage stamp sized. The management claims the rooms are large (18' x 14'), but this is misleading due to the incursion of the bathroom, the hall and the adjoining rooms. My "upgraded" room included a queen bed, a one-person sleeper sofa, a wall unit and two night stands. The closet (3'H x 1 1/2' W), was part of the wall unit and would accommodate about four shirts or four folded trousers. The remainder of the storage consisted of a cabinet in the base of the unit which had no drawers, but would accommodate a suitcase. An open bookcase was part of the unit. My room was noteworthy for the lack of drawers and storage space. There were two-coat hooks behind the entrance door.
To give an idea of how small the room was, with the sleeper extended there was less than a foot of space between the end of the sleeper and the wall mirror. This arrangement made moving across the room to the bath almost impossible.
The room faced the street but every night there was a problem with the noise. We could hear everything going on from the street below. The hotel has a patio in the front which is contiguous with the lounge. During the evening hours when the lounge is in use, you can hear the blaring music and din from the revelers.
Every morning we were awakened by the cleaning staffers who were continuously chatting outside our door.
Most hotels have a luggage storage room. This hotel does not have one. Luggage is stored out in the open, in full view of the lounge. A bicycle cable is attached to the luggage, but since a divider separates the reception desk from the lounge, there is no monitoring of the luggage.
I would not recommend this hotel.
In my opinion, the staffers were unprofessional and at times, rude. The upgraded rooms were extremely small and poorly appointed. I feel this is a poor reflection of the management. Having traveled throughout Boston, the US and the world, I would opt for one of the other many wonderful hotels in this fair city.
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Great hotel for those who want to be in the heart of Boston, and also want to close the door and get some good sleep. This hotel had nice smaller rooms, with fine accommodations and very friendly staff. Its location in the city was superb, and having formerly lived in Boston, I know where I want to be. When you walk out the door, there's a T stop directly across the street and you're in walking distance of every major area of the city, for those of us who like walking. The hotel was relatively quiet, and when the door was closed, you would not hear what was happening outside your room. Overall, a good few nights with nothing negative to mention.
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