Boston Park Plaza and Towers Hotel

, Boston, United States
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Boston Park Plaza and Towers Hotel

3 star

Rooms: 950

64 Arlington Street - Boston - Massachusetts - 02116 - United States Hotel Website | 617 426-2000
1755 Traveller

Reviews - Boston Park Plaza and Towers Hotel

7/10
Valets went through my car
Submitted by: christine in 20/10/10
  • Age Group: 4150
  • From: United States
  • Traveller type: Weekend Breaker
The hotel was clean and close to Newbury street. We had the problem with the valets. They charged us $44.00 a day ,which is normal for a city. The problem was they went through my car and stole my camera , 2 change purses with change for tolls,and random bills in glove compartment. When I called to complain I was told they were putting in a complaint and would hear back with in 48 hours. Still nothing. Very disappointed for a nice hotel...

Historical Traveller Reviews of Boston Park Plaza and Towers Hotel

Bad Bad Bad

from A TripAdvisor Member
made, reservations, thrilled to be going into boston for New Years!! read some reviews and they were not that good so i called to confirm that what i asked for was what i was going to be getting,WELL 3 phone calls later supposedly all straightened out. WRONG..... Not the rooms we asked for, not adjoiining like we asked and were told they were, even at check in their answer "they are next to each other"" NO KIDDING!!! not allowed to bring alcohol in rooms(not told that) had to leave cooler in lobby... very very small room, was clean. you would think a hotel like the Park Plaza would be a nice experience, NIGHTMARE!!!!would never stay there again.....

For masochists only

from A TripAdvisor Member
Stayed at the plaza for 4 days. It was a disaster from check in. They lost my reservation and made no attempts to help. I had to call expedia to help out. Housekeeping does not respect privacy signs. Cheaper motels have better accomodations. The bathrooms are a joke. Complaints get no response either.

Whiskey Flop

from A TripAdvisor Member
Boston's WHISKEY PARK and GLO PROMOTIONS threw by far the WORST New Year's Eve party that I have EVER been to! It was overpriced, understaffed, unorganized, cheap and a complete letdown. My boyfriend and I justified the $115-a-person ticket price because the party was supposed to include a pasta dinner, free coat check, open bar and midnight champagne toast. When we arrived, we found that the food had run out, so the pasta buffet had shut down an hour early. Then, were told the coat check was too full to accept any more coats. We then faced an overcrowded, sticky and understaffed bar -- and a waitress who told us she was too busy to bring us drinks! The biggest disappointment was at midnight ... NOTHING HAPPENED! NO countdown, NO confetti, NO celebration, NO champagne toast -- NOTHING! The gig at Whiskey Park was a pathetic excuse for a party that appeared thrown-together and low-budget. It was nothing more than a few balloons dangling above a mass of drunken people squeezed into a low-class bar that was more like a frat party than the swank, classy, splendid celebration that you would expect from the bar at Boston's Park Plaza Hotel. Count me OUT for any future events at the much watered-down Whiskey Park. Maybe they should change their name to Whiskey FLOP!

Hotel Hell

from A TripAdvisor Member
I've stayed at nicer Motel 6 facilities. This hotel is a joke. Short and narrow bed, filthy bathroom, missing floor tiles, tiny room, A/C that was not controllable, paint peeling off the woodwork and ceiling AND a chunk of ceiling plaster actually fell on the bed while we were there. Asked for a livable room and was told there were none available. Front desk staff were nothing to write home about either. I filled out the customer comment card and naturally never recieved a response. If I ran my business this way I would be OUT of business.

Passable, with care...

from A TripAdvisor Member
Stayed there in April 2001.

Strange place this. It's got an amazing history, I think I recall that every US President since 1910 (ish) has stayed there. Quite a claim!

However, presidents notwithstanding, this place was recommended to me by my Mum! She'd stayed there on holiday two years earlier and loved the place.

I must admit that my view of the place was clouded by the freak snow conditions (state emergency) that hit just as I landed at Logan and stopped just as I got the car to the airport...

It's good for the Back Bay area, but is a bit of a trek into the city.

Definately past its prime though and needs an awful lot of money spent on it to bring it up to the standards of the Marriotts in the area. However, it's an old building so from that point you have to give it some leeway.

The staff I found a bit standoffish (though New England does have that reputation - sorry!) and can't really single out a single person who was overly helpful.

Food's OK, must have been lucky with the room, but the bathrooms (2 for some reason!) are very small.

So all in all, fascinating history, but maybe the Marriott next time...

t think so!

from A TripAdvisor Member
We booked to stay in the Boston Park "Plaza" hotel for a short trip thru expedia. Expedia rates it as a 4 **** hotel and says it is one of the best hotels in the back bay area!

We arrived Friday evening to be told that the double room we requested could not be given to us as they had run out of rooms! Instead myself and my Father had to share a king room, and they promised they would send up a rollaway bed (which never arrived). We got into the room, and although it had obviously had some money spent on it, still needed work. The paint was coming off the walls and the bathroom was awful. We stayed in there for the night and the following morning requested to be moved.

At 3pm we moved into a double room on the 7th floor which had a good view and was generally a better room. We were watching TV that evening when we observed something run across the floor - it was a mouse in the room! Needless to say we got moved immediatley and got our money back for that nights stay!

We moved into another room on the same floor and the room was OK but after all the things that had gone wrong we just wanted out of there! We checked our bill thru the TV system to see that we had been charged $40 for a breakfast we never had! We told the front desk and they argued with us, saying if it was on the bill we had it and would have to pay for it! After speaking to the Duty Manager we got it refunded!

Genreally, the foyer is nice but the hotel needs complete overhaul, in fact it needs to be ripped down and a new building put in its place! The bathrooms are awful and the staff unhelpful and do not apologise when things go wrong.

Stay somewhere else!

Avoid this hotel like the plague!

from A TripAdvisor Member
I don't even know where to begin....I stayed at the Park Plaza from 10/29-11/06 and it was the single most miserable hotel experience I have ever had.

when i was checking in there was some confussion as to where i was actually staying (although that may not have been the hotel's fault entirely). when i went up to the room the room key didn't work. so, back down the elevator with my bags to get the key fixed.

i was having to share a suite with someone from my company and i was to stay on a rollaway bed in the other half of the suite. first, they had delivered the roll away to the wrong side. then, i had to set it up myself which involved me having to move all the furniture in the room around.

and then i tried to sleep on the bed. never in all my years of traveling with my job have i ever had a matress this bad. i'm 6'1" and i'd say the bed was at least an inch shorter than me and the matress had so many springs poking me that at 2 am i had to get up and change over to the couch fold out bed.

the couch wasn't much better. there's nothing quite like sleeping on a metal bar all night. the next morning when i woke up to iron my clothes i got my next great suprise....the iron is broken. luckily the one in the other half of the suite worked.

i didn't get the chance that day to call and ask for a better bed but when i got in that night i got a very unpleasant suprise. during the night i got up to go to the bathroom and stepped on the tack strip that was exposed on the threshold of the bathroom. nothing like sticking a dozen nails into your foot and having to clean a wound at 2 am.

that next morning i called down to the guest services people and asked to have the rollaway bed removed and asked to have the carpet fixed so i didn't step on the nails anymore. came back in that night and it still wasn't done. i called again to have it done. nobody ever showed up. the next night when i got in i called again. this time i asked to speak to the guest services manager. i was told he'd call me back.

an hour later he does call and i tell him everything that is wrong with my room. he explains that he can bring in another rollaway but i declined thinking it would just be more of the same. i asked if we could have an extra matress put on the fold out bed and he said none were available and there wasn't much he could do to make it any more comfortable. i asked to have the carpet situation looked into and he said someone would be right up and that he'd send someone up to remove the rollaway bed that was still there!

an hour later the engineer comes in and looks at the carpet, tells me he's never seen that before and that he'll have someone fix it the next day but in the meantime throws a towel down to "fix" it. even later than that i get another knock on my door and it is a man with another rollaway bed. i told him i didn't want it and that the one in my room needed to be removed. he agreed and said he'd be right back. i waited up and he never returned.

the next night i come in and the bed is still there. unfortunately i didn't notice that the maid had removed the towel covering the nails that still were there. so, time to get out the band-aids again.

the next day i return to find they have finally removed the extra bed and the towel i put down again. still the carpet isn't fixed.

during the day on monday my roommate talked to the convention manager (i think) at the sheraton (also a starwood property) and mentioned how unenjoyable our stay was. that night i return home and someone (presumably in guest services) calls my half of the room asking to speak to my roommate. i explain to him our rooming situation and he asked if i knew anything about the problems we were having. so i told him everything that i've listed here plus a couple of other things my roommate had told me (such as the maid putting his room service tray outside the room and it sitting there for 3 consecutive days before being removed).

he apologized and asked if he could move me to another room. i explained that it was too late for that since i had to be at work the next morning at 6 am (it was already around 8:30pm). he did waive the incidental charges we had racked up and aksed if there was something else he could do for me (such as dinner from roomservice). i thanked him for the offer but explained to him that it was too late to make it up to me and that something should have been done about all this days before when i first started complaining about it.

he did send up a maid to put more cushioning on the bed and it helped greatly. unfortunately this sort of thing is exactly what i had asked for days earlier and had been told there wasn't anything they could do. the maid also let me know that they have old roll away beds and new ones and that the new ones are comfortable and that they could have placed two of them together for me to accomodate my height. again, too little too late. and why would you send an old uncomfortable bed out to someone in the first place if you have good ones????

about an hour after the maid left i was just about to fall to sleep when room service knocks on my door and delivers a complimentary fruit basket and some beverages. at that point i was livid. but not as mad as i was at 11:30pm when they called and woke me up looking for my roommate. when i explained to them that he wasn't in my room they told me he had just called from there a few moments before. i again explained to them that he was in 1133 and i was in 1132.

this hotel has made my boston experience a living nightmare and i will never stay there again.

horrendus and unsanitary

from A TripAdvisor Member
This hotel is absolutely horrrible. After booking our
weekend through Orbitz, I was excited to go. We were charged 269.00 per night. When we arrived and checked in we were escorted to our room. When we went inside it was HORRIBLE!!!!. The bathrooms were horrible dirty and old with cracks in the floor of the shower and a bent and rusty drain in the shower. We called the manager who told us that all the rooms are the same!! This place is a health hazzard. Do not stay there. We left immediately and found another hotel and for $30.00 more per night had the most ammazing time. Stay at Fifteen Beacon.. For this rate it is incredible.

Great Hotel

from A TripAdvisor Member
I stayed at the Park Plaza in August - it was excellent. I went with my sister for a quick little holiday and to be pampered. It was the best deal I found for an upper class hotel. We got a double - beautiful. Lots of space with a sofa, tables, huge closet. The bathroom was SMALL but functional and fine - it didn't bother me. The best thing about the Park Plaza is it so close to everything - all the best restaurants, shops, & subway system (less than one block away). The room service was pricey but excellent. Breakfasts to be honest were a waste of money but everything else was perfect!

I recommend.

Terrible service, the smallest room

from A TripAdvisor Member
we stayed 2 nights in Park Plaza, Sept. 20 and 21, 2002. The worst time ever! We made reservation 3 weeks in advance asking for king size bed for almost $150/night. We were assigned to a room next to the elevator with ONE SINGLE BED for 2 adult people. The smallest room we ever stayed! The noise level was unbearable. Front desk people are not nice. Service at McCormick & Schmick restaurant, that is on premises, was terrible with long wait and unfriendly waitress.

We'll never ever stay at this hotel again and will discourage anyone from staying there.

Top Local Tips for Boston

The T Green Line and the Park Plaza Hotel Currently, the Arlington station is closed and all travelers have to exit at Berkeley Street, which puts you several blocks further away from the Park Plaza Hotel.

Tourist trap - but great! Eat at the indoor halls at Quincy Market Collonade. Fantastic, cheap food including Italian, Greek, Chinese, Thai, Vietnamese etc.

Finale is wonderful If you like chocolate and good coffee, stop by Finale. It's amazing.

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Other names for Boston Park Plaza and Towers Hotel

  • park plaza boston
  • boston park plaza hotel
  • boston park plaza
  • Address: 64 Arlington Street - Boston - Massachusetts - 02116 - United States
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