Best Western Boston Hotel

, Boston, United States
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Best Western Boston Hotel

3 star

Rooms: 155

342 Longwood Avenue - Boston - Massachusetts - 02115 - United States Hotel Website | | 617 731-4700
239 Traveller

Reviews - Best Western Boston Hotel

Historical Traveller Reviews of Best Western Boston Hotel

t ever come back

from muttnjeff
First, the positives... we arrived at 10:45 a.m., and they had a room for us shortly. The people at the desk were friendly and helpful.

Now the negatives... After inching our way through terrible Boston traffic, the parking garage was full, so we parked a couple of blocks away and walked through the rain to the hotel. The room, at $169/night, is small and tatty. The bathroom is a knee-banger. There is a deionizer/heater running in the room, possibly to remove smoke odor. There is broadband internet connection, but if you're on the fifth floor as we were, expect a very weak WIFI signal. Supposedly you can hard-connect, but the receptacles in the room are the old style telephone connectors - no Ethernet receptacles and the hotel doesn't furnish cables like many. Don't count the nearby galleria food court as a plus; it's a cattle stampede at noon. Lest you think we're just overly-critical, we stayed at two wonderful chain motels on the way to this one, and reviewed them both positively. Parking, by the way, is $18/day, free at most motels.

Bottom line, if you're a patient at one of the many area hospitals, perhaps you don't care about any of this. But if you're in Boston on business or pleasure, take a pass. Find a chain motel outside the inner city where the expense is less and there are more amenities.

Affordable and good food

from rolandry
Stayed here for a medical conference .Spent three nights and very happy with the hotel and its location.Paid under $200 which is great for Boston.We had several meals in the Grill and Bar ,all were very good the menu was varied and great Martini.
Free wireless in the room and a free workstation and printer in the lobby.The room was decent size ,clean and and in good working order. Staff was friendly .One elevator was down for repair but I was told this was planned ?

First Best Western

from bourne42
Stayed here when to visit someone in the hospital.It was recommended by the hospital. My stay was a good one in an otherwise bad situation.The food and drinks were good in the restaurant ,the staff very helpful and friendly in an awkward time for me.My room was comfortable and clean and the free wirless was good to keep me connected with work.
Had a little free time and was able to see a little Boson by using the train and walking.Overall the stay was good and staff made me fell at ease.

Great place to stay.

from irishlee1
My experience with this hotel was outstanding. Their customer service was of the highest quality. I dealt directly with the manager, Bill Davies. He is truly an asset to this hotel and a person of the highest caliber. I can't wait to have an opportunity to deal with him/the hotel again in the future.

not worth the money

from khhensley
We just returned from staying at the BW Longwood during the Boston Marathon. Here are some things visitors should consider about this hotel:

Safety: The hotel is connected to a food court/galleria on the “G” floor, which accessible through a door. Guest rooms are located on floors five through eight of the building. Visitors should note that any person off the street can access the food court and then walk right through the doors to the “G” floor of the hotel. From this floor, a person can access the elevator, as well as the stairwell, for the entire hotel. It was very disconcerting to me that the door leading from the food court to the hotel did not have any security features, meaning a key card scan to activate the opening of the door to the hotel OR a key card scan in the elevator to access floors with guest rooms. In my opinion, there is no justifiable reason why a security feature is not in place in this situation. I asked the front desk about this and was told the doors were locked at
night, but this doesn’t exclude someone from entering the hotel throughout the day.

Elevators: One elevator was not running during our stay, which meant there was one working elevator for guests and hotel workers using it for service-related functions. This meant extended waits for the elevator, as it only fits about five people. If you cannot comfortably walk a few flights of stairs, then you should keep this in mind. Also keep in mind the above safety concern, in that the stairwell can be accessed by people not staying in the hotel.

Rooms: The bathroom was disgusting – the tub had mold throughout the caulking, the floor was filthy and stained, and the wallpaper was peeling all over the lavatory. The room had what appeared to be spaghetti sauce stains on the wall and mold on the curtain directly above the heater/air conditioner. Additionally, the heater/air conditioner was an ancient Remington model (the paint was peeling from the device), so if the unit was on, it constantly blew air. Therefore, you cannot set the temperature of the room – this type of device is what I expect to find in really old, cheap motels.

Hotel staff: Out of five people I encountered, two hotel clerks were helpful with providing directions and information. One woman, however, was very rude and it took five minutes to get a succinct reply to a simple question – what T line is the closest for going toward downtown Boston. Also, while waiting for our room to be available, I witnessed the concierge placing checked luggage into a small closet for waiting guests. However, he did not lock the closet door and soon after, I saw a woman open the door, enter the closet and retrieve something from a bag. While one can assume this was her luggage, the door never should have been unlocked in the first instance. If my luggage was checked in that closet, I would have been irate that an unauthorized person had access to this area.

Area: The hotel offers special rates for individuals with patients staying at the hospitals across the street. Fenway Park is also within walking distance from the facility, about one mile. There are not any decent restaurants or tourist sites in this area (there is a restaurant in the hotel, but my intent for visiting Boston isn’t to eat at the Best Western). The closest T line stop for accessing Boston sites is a ten minute walk from the hotel and then about 15 minutes on the T to a destination.

The reason we stayed at this hotel during the marathon was due to its price. However, I would not return to this hotel, or recommend it to other travelers. Perhaps the only reason to stay here is if you are with a patient at Children’s, Dana-Farber, Beth Israel, or Brigham and Women’s Hospitals and are only using the room to sleep and shower. Otherwise, find a competitive price on or for a better hotel and stay closer to the sites.

Somewhat seedy

from Fridaysmom
I was put up at this hotel while attending a nearby conference. They informed me that they were upgrading me when I checked in, but the room they put me in was basically a somewhat larger room with an area for a desk and the only windows looked out on another building and a food court below. The room itself had a somewhat seedy appearance but was quite adequate. Food choices in the area are limited to the hotel's restaurant or to several chain restaurants nearby. Our conference dinner was in the hotel's restaurant and it was surprisingly good for banquet food.

The worst part of the stay was that one of the elevators was broken, which required either very long waits or climbing the stairs.

I would recommend this hotel only for individuals who need to be close to the medical centers. This would be the main draw for this establishment.

OK hotel, good location

from johnmerrilljr
My wife and I stayed in this hotel for a week while her mother was undergoing surgery in the hospital, which was right next door. Good location! The hotel itself was in pretty bad shape, the rooms were very small and the elevators were broken. The heat was broken during my visit and the lobby was over 100 degrees. Other than that, the staff there were friendly and helpful. We've stayed at 5 star hotels all over the country and we've never met anyone as spirited and professional as Denise at the front desk. She is very helpful and made our stay very accommodating, it was an absolute pleasure to chat with her everyday. If you ever stay at the Best Western, ask Denise about all the amazing places to visit in Boston. Although this hotel is mediocre at best, our experiences here were phenomenal. This hotel would have gotten a 5 star review if they gutted and renovated the whole building.

A little worn...

from gail1657
Although a bit worn, what hotel of this caliber isn't? We found it quite accomodating. Convenient to medical facilities, we found ample eateries and sundries at The Longwood Galleria which is located within the building. We would recommend this hotel to anyone needing close proximity to the medical facilities. Parking garage is located right at the entrance to the hotel.

Excellent experience

from AbeTraveler
I had to be in Boston for business and chose the Inn at Longwood based on location. I was very happy with my experience there. The staff was friendly and helpful. The food court and Longwood Grille attached to the hotel made my meals inexpensive and easy to get to. Local transportation was very convenient. I would absolutely stay here again. I plan to visit in the spring for a Red Sox game and with this hotel's close proximity to Fenway Park....I know where I'll be staying!

Service was not good, but convenient location for the hospitals

from A TripAdvisor Member
My parents stayed there for 13 days, since they needed to visit one of the hospitals in Longwood area. I visited them several times. The room was tiny and the bath room was not cleaned most of the time. Many stuff members were not very helpful. I thought the price was too high.
However the location is perfect for the hospitals. In a cold/icy/snowy day, you want to visit hospitals without worrying about the weather.

Top Local Tips for Boston

Tip About Boston Avoid Boston if at all possible. The traffic is horrendous, and the prices are excessive. There are too many really nice places in the U.S.

Fenway Park. It's a 10 mintue walk to Fenway Park! And they validate your parking if you're a guest!

The Subway The subway really isnt all that hard to use and figure out. It beats walking and is MUCH cheaper than a cab.


Other names for Best Western Boston Hotel

  • boston best western
  • best western boston
  • Address: 342 Longwood Avenue - Boston - Massachusetts - 02115 - United States
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