Ames - A Morgans Original Hotel

, Boston, United States
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Ames - A Morgans Original Hotel

, Boston

Rooms: 114

1 Court Street - Boston - Massachusetts - 02108 - United States Hotel Website | 617 979 8100
374 Traveller

Reviews - Ames - A Morgans Original Hotel

Historical Traveller Reviews of Ames - A Morgans Original Hotel

Great location and Beautiful hotel - but not worth full rate.

from photogchick
This is a seriously beautiful hotel - very, very well designed. It's location is just two blocks from a transit station, and very close to major shopping and eating areas. The restaurant at the hotel is also very good - great service, superb food, but a tad overpriced.

The room was clean and well acquainted. Big, beautiful bathroom with nice ammenities, great light, spacious enough accommodations and nice furniture and electronics. The staff was friendly and very out of the way. (Meaning they weren't in our faces all the time, but very accessible when needed.)

Our only problems: The open concept shower, even when used very carefully, leaves tons of water on the bathroom floor and soaks the bathmat. The shower didn't have very hot water, and it ran out quickly, with barely enough lukewarm water for two quick showers. Our television had several channels that had "no signal" and then on other days the channels with that issue would be entirely different. Since we preferred to not have staff in our room, we didn't look into getting these issues fixed. We also felt that the bed linens were quite rough for such a nice hotel. Honestly, my sheets at home are nicer.

We got a great discount on this hotel - $100 off the daily rate, and at that price it was a great stay and a great value. I'm not sure I would pay the full rate unless the hot water issue was resolved.
Management Response from NinaSweet
Thank you for taking the time to review us! I’m happy to hear that you liked the design of the hotel! We love it too and think it’s so fantastic. Being in the middle of the city really puts us in a great location; close to everything! Thank you for sharing your feedback on the hot water. We agree that there is nothing more important than a hot shower and are investigating what may have caused the water issue in your guest room. We appreciate that you shared this so we may rectify. We apologize for the lack of some channels during your stay. Working with our television and cable provider to ensure that service to all channels was restored was a top priority. We truly apologize that you were inconvenienced. While this was out of the hotel's realm of control---certainly we understand that the service interruption was a disturbance to some of our guests and we tried to make other television or movie options available during this signal failure. We hope that you will return to Ames in the future. The challenges you experienced are truly not typical of the experience we provide and we hope to be able to redeem ourselves in a future stay. Please reach out to me at nina.sweet@morganshotelgroup.com and I’ll be happy to handle your reservations.

Loved it!

from niresh77
I really enjoyed staying at this hotel. The hotel has a cool simplistic feeling about it and it's own character...unlike the boring typical chain hotels. As I was travelling on my own I didn't mind the glass wall bathrooms, but should you plan on sharing the room with someone other than your husband / wife or long-term boy/gilfriend, you might want to either choose a different hotel or ask for a different room. That's of course unless you have generally no inhibitions and don't mind spectators while using the toilet or taking a shower. The curtain really doesn't conceil that much - plus since it's on the outside whoever is in the room with you might just push it aside for a laugh. Call me a prude, but I wouldn't feel that relaxed using the bathroom while someone is watching.
2 things were missing for me in the hotel room. Slippers and a shower cap.
Other than that the hotel was great and the restaurant fantastic. We had dinner there on 3 nights and the food was delicious. Big portions though which are meant for sharing. I'd actually recommend they make the portions smaller so that you can actually order a few items from the menu without feeling afterwards like you're about to explode.
Management Response from NinaSweet
Thank you so much for your great review! I’m glad to hear that you loved the restaurant and had a great stay in the hotel. Most of our rooms feature the peek-a-boo shower, but we do have a few that have a frosted glass wall. The next time you are in Boston with a guest, please feel free to request a room with a frosted shower and we’ll be happy to accommodate you! We also offer robes, slippers, and shower caps upon request from Housekeeping. I look forward to welcoming you back, and please contact me directly at nina.sweet@morganshotelgroup.com for any future bookings. I’ll be happy to take care of them myself!

About Time in Boston

from UsaTraveler49
I have stayed at most of the Morgans hotels and have a love/hate relationship with them. The Morgans-style decadence is passe in this economy, even if you can afford it, so it is important that the "styling" be authentic instead of gaudy (like the Miami Mondrian). The Ames works. Rooms are spacious and comfortable, beds are heavenly, bathrooms functional and with the usual shower features. Had a TV/technology problem that was graciously and efficiently fixed by the on-call engineer within 45 minutes of arrival.

The bar/restaurant has a deep and delicious menu. It leans to the savory, even in the desserts and cocktails (the Ames Addiction is a masterpiece), and it feels integrated instead of whimsical. They are shooting themselves in the foot though, to not distinguish appetizers from main courses, and to serve everything at once, or "family style". The kitchen is doing serious work, so why undermine it by not allowing things to flow like a fine meal? Instead, things got cold because you can't eat your appetizer and main course at the same time!

I had a rookie waiter who took my order and then came back 15 minutes later and asked me, as if I had just arrived, if I would like something - while I sat there staring at my prepared drink sitting at the end of the bar. Thankfully, the other staff saw what happened and pinch-hit very capably.

The light in the bar renders most human beings exceedingly unattractive. Morgans, use what you do at the Clift, where we all look good!

All in all, it is great to finally have a hotel in Boston that is not cookie-cutter.
Management Response from NinaSweet
Thank you for your review! I’m glad that you enjoyed your MHG experience in Boston. It was important to the designers of Ames that the integrity of the building and the surrounding city showed through in the final product. We love the design, and I’m happy that you did too. I’m also pleased that you enjoyed the restaurant and the menu offerings! Next time you come you’ll have to get the Mushroom Toast and a Second Marriage; they’re my favorite! I hope you’ll come back to us again, and if I can ever help you with making any reservations, please contact me at nina.sweet@morganshotelgroup.com.

avoid this hotel!! worst hotel i have ever stayed in!

from m212
never again! i persuaded my husband to stay here as i had read this was a great boutique hotel, i wish we had never stayed there. my husband had been staying at a hotel in east bay for business earlier in the week and he couldn't say enough great things about that hotel, i wish i had never asked him to try this hotel when i arrived to join him for the weekend. to start, when i arrived i was told that my husband had not checked in, when in fact he had arrived and checked in. i was also disappointed to find out that the walls are not insulated so you can hear everything in the room next to yours, and i mean everything, even in the bathroom. oh and the hotel is located over the subway so i was awoken every morning at 5:30am from the ongoing rumbling and sounds of the subway running below. also in the middle of the night i was awoken by the garbage truck that not only collected the garbage but loudly compacted the garbage right then and there, be aware that the hotel faces a very busy and noisy street so there was no escaping all the noises!! then to add more insult to injury room service was a disaster, after waiting 45 minutes for our breakfast to arrive and still nothing (all we ordered was coffee/tea, oj and croissants, nothing complicated) i called to follow up with room service to learn that they only had one runner so that it would be a while. after waiting more time i called the front desk to see if they could help, they were unapologetic and said that indeed they only had one room service runner, when i suggested that they should let their guests know when they place the order that there will be an hour delay the front desk guy had no sympathy and he said that someone called me to let me know, i said no one had called me and i wish someone had and he couldn't have cared less. oh but it gets even better, when our breakfast finally does arrive after waiting an hour the poor overworked runner must have tripped and the tray went flying into our hotel door and all over the carpeting, no one ever called to apologize for the mess or the fact that we still had no breakfast or to offer to send us a new breakfast. so we never received our breakfast nor did we ever hear from them, i suppose i should be thankful that they sent someone to clean up the mess in front of and under our hotel door. you know if they hadn't been so rude and thoughtlless it could have actually have been comical. needless to say, this was the worst customer service i have ever seen in a hotel. we couldn't leave the place fast enough and vowed never to return and strongly recommend you consider another hotel, boston has so many incredible hotels that care about their guests and provide stellar customer service, there is no need to settle on this place. so as we checked out when we went to make sure that they never charged us for the breakfast and we explained to the front desk what had happened there was no response for the unpleasant experience or care for how unfortunate the whole experience was. she just confirmed that the breakfast has not been charged and left it at that. their arrogance was unbelievable. if they had only been kind and warm about it all it would have just been water under the bridge, that is where their front desk and room service staff could use a serious course on customer service!
Management Response from NinaSweet
Dear m212,
I am so sorry to hear about these issues you were presented with earlier this week, but I thank you for taking the time to let us know about your unpleasant experience and our failure to correct and improve upon it during your visit. Your candid and welcome feedback here on Trip Advisor and through our hotel sponsored internal survey has been shared with our entire hotel in hopes that no future guest will deal such situations. Please rest assured that this type of experience is certainly not typical of what we strive to give our guests while staying at Ames. I know that you have already been contacted directly by our General Manager regarding your stay. Please know that we truly apologize for our failure to meet your needs. Sincerely, Nina Sweet

Nice, but what happened to toilet privacy?

from JFKLGA
I stayed for one night on November 22nd. The hotel was stylish and minimal chic. The room very nice and comfortable. Great color scheme, bedding, TV, iPod dock, toiletries, etc.

The one thing that I found a bit odd was that the glass bathroom wall on the long and short ends of the shower had a sheer curtain separating the bathroom from the bed area, but there really wasn't privacy for someone who might be using the toilet. I traveled alone this time, so it wasn't a problem. Had I been with someone, it would have been quite uncomfortable because there is a mirror on the wall that faces the shower. The toilet was visible from the bed regardless of the sheer curtain. I can appreciate "cool" as I'm a Design Director at a magazine and minimalism is my style. However, I felt this was a bit pretentious for coolness sake.

Also, the glass shower leaked into the bed area and when I looked closer at the water, I noticed long black hairs all around the edge of the walls. Not very clean for a new hotel. Also, the mini bar was empty so I called the front desk. They then sent someone up to stock it. Coffee in the room would have been nice, but there wasn't any. Overall, although a nice looking hotel, but I didn't feel it was a good first impression.
Management Response from NinaSweet
Thank you for taking the time to review us here on Trip Advisor. I love that you loved the design of the hotel, and I’m sorry that you didn’t enjoy our peek-a-boo shower. Not all of our rooms feature this, so we can notate your request to have a frosted glass shower on a future visit with us. I sincerely apologize about the challenges you experienced during our first week, and hope that you will give us a second chance at a first impression. I’m sure that the issues you have mentioned have been addressed by our Preventative Maintenance Program, but feel free to drop me a line with your reservation details so that I can look into it personally. My email address is nina.sweet@morganshotelgroup.com. I look forward to hearing from you soon!

Perfect

from patrickwNewYork_NY
I stayed @ Ames on 04th January 2010 & had a really great experience. The Lobby is small, but cool, with a small amount of construction going on, but nothing major. The hotel is situated near Quincy Market, on Court. Both Emily & Matt at the Front Desk were super friendly, engaging & polite--kudos to them both!!! Actually, everyone at the hotel, from the bellmen, to room service to the bartenders @ Woodward were extremely nice & welcoming---The food I ordered from room service was delivered extremely quick for dinner & breakfast---probably both within 15 minutes---the ham & swiss omelette, blueberry pancakes, burger, lobster sandwich, juices, hot chocolate, etc were awesome!!!!!

My room (#1102) was really nice--I loved the hardwood floors (though they were a bit dusty), the insanely amazing shower, the agua bath products (which smelled amazing)---the bed was super comfy--I slept very well:), the ipod docking station, the small cactus, the t.v. provided great reception & the color was great----the room was actually quiet, despite hearing some doors slam, but that wasn't a big issue like it is in some hotels......the white walls & modern simplicity to the room is what I really loved----all in all, I LOVED my hotel room!

The hotel was quiet, had perfect service & the rooms are really nice! I adored my visit & will be back---who ever is running the hotel is doing an exemplary job---I work in NYC at a small boutique hotel as a front desk agent, so I notice how a hotel is run & Ames is off to a GREAT start!! Thanks for a really enjoyable stay!

Best,
Patrick Winkler / NYC
05th January 2010
--
Management Response from NinaSweet
Thanks so much for your fabulous review! It’s always great to hear feedback from someone in the industry! I’m thrilled that you had a wonderful stay with us, and I’m going to pass on your great comments to Matt and Emily and the rest of the staff. Aren’t the blueberry pancakes in Woodward to die for? I can’t wait to have you back with us, and if I can assist with future reservations in anyway, please contact me directly at nina.sweet@morganshotelgroup.com. Hope to see you soon!

Why stay anywhere else?

from mdean38
The Ames is officially my new favorite hotel in Boston. This hotel screams perfection in every way. The location, rooms, and service just simply top notch. Every person that I encountered there greeted me. The front desk staff was extremely hospitable and very friendly. I can't stress enough how welcoming the staff was. It truly made for a memorable experience. Rooms were simply astounding, beautifully designed and well appointed. The décor was very modern and chic. The bathroom was out of this world. Some of the lights could actually be dimmed. I can’t say I’ve seen that yet. But it certainly set the mood right. The bed were extremely comfortable. The mini bar was well stocked with all sorts of sundry items. I thank the Ames for truly creating a remarkable experience. Keep up the good work!
Management Response from NinaSweet
I’m so happy to hear that we’re your favorite! We really strive to provide impeccable service every day, and I’m glad to know that you felt at home with us. Thank you for taking the time to review us, and I can’t wait to welcome you back to Ames soon! Please contact me directly at nina.sweet@morganshotelgroup.com and I’ll happily take care of your booking myself. Here’s to a beautiful future!

A very nice stay

from cynthia-NYC
Spent two nights at the Ames. Perfect location- we were within walking distance to Everything and I mean Everything. I believed we booked a Standard room, but were upgraded to a Superior King. The room was very clean and I loved the minimal decor. Best part had to be the massive views and we could actually see some of the harbor from our room.
There was also excellent customer service and our room service breakfast was very good. Our favorite thing had to be the bathroom - although I have to note that i think there was a tad bit of practical sacrifice in favor of design. Basically, the way shower is designed, its very easy to get water everywhere, even though we used towels.
In terms of cons- the remote for tv kept acting up, but was quickly replaced for us. I did wish internet was free- but oh well. Also, when people in other rooms slammed their doors, you could feel vibrations as you lay on the bed. All in all, we were very happy and would stay again, especially for the really comfy king bed.
Management Response from NinaSweet
Thank you for choosing to stay at Ames! I'm pleased that your experience was a pleasant one, and I'm happy to hear that you our customer service and In Room Dining exceeded your expectations. We love the views as well; this part of Boston is so unique and historic! It was very important for us to bring a bit of the history into the rooms via the fabulous windows. Please contact me directly at nina.sweet@morganshotelgroup.com for your next visit to Boston and I'd be happy to handle your reservations personally. Happy New Year!

Style, Comfort, Location, Service - all top notch

from RJP3
The standard hotels rooms were a very good size, stylish, all the comforts you need.

The very sexy open glass shower is much fun --- be sure to shower with a friend.

No noisy Ice Machines --- request Ice and room service was there in a flash with a large silver bucket of Ice.

The original restaurant created for The Ames provides the room service - so the menu is fast and unique.

Unlike the larger hotels like Delano or Hudson or Mondrian that Morgan's fans may be familiar with the public spaces are small - but very functional and creative.

The building is the first high-rise ever build in Boston - and it was built ALL out of stone - no steel structure under the carved rock.

The rooms have amazing hand carved rock columns outside the windows.

I forgot my shaving kit --- and room service appeared with everything I needed for Christmas Morning.
Management Response from NinaSweet
I'm so glad to hear that you enjoyed your stay! We think the detail of the building's exterior is so amazing and loved that you too appreciated the historic preservation. Thank you for taking the time to share your review of our hotel and service. Please feel free to contact me directly at nina.sweet@morganshotelgroup.com for assistance with future bookings. Perhaps a Christmas Tradition has been born? We look forward to seeing you again!

Great food, great service, great hotel. Welcome to Boston.

from jakemcg00
My wife and just stayed at the Ames and loved it. I admit I was unfamiliar with the property when we booked it through Hotwire, but our feelings went from apprehensive to ecstatic the more we read. Prior to the visit I had emailed the hotel to ensure we were getting a king bed, as one of our goals was getting a good night sleep (we have a toddler at home and another coming soon). The concierge emailed me back to see if there was anything else they could do to make our stay special. The gesture was much appreciated, as was the upgrade to a suite when we checked in. The room was fantastic, with a large sitting and dining area adjacent to the bedroom and bathroom. The color scheme was white with modern décor, definitely a contrast from other hotels where we’ve stayed in Boston. The bed was extremely comfortable and the bathroom was very chic. Note that if you are looking to take a bath, you may be out of luck, as our room only had a stand-up shower – not sure if any other rooms have a tub. The room was matched by the food from the restaurant, Woodward. Our quick lunch of squash flatbread and mixed nuts hit the spot, and I sampled some of their funky cocktails (the New Orleans Sazerac is addictive). But we were holding out for breakfast and the hash menu. We had the duck and sweet potato hash and the ham and cheese omelet delivered to the room and it did not disappoint. Overall it was a wonderful experience. Although we booked it at a discounted rate, I would stay there at the regular rate any time.
Management Response from NinaSweet
Thank you so much for your wonderful review of the hotel. I am so happy to hear that you had such a great time while staying with us and we look forward to welcoming you back to the hotel in the future. Congratulations on your impending new addition!
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