Gaylord National Resort Hotel, Oxon Hill
Reviews - Gaylord National Resort Hotel
- Age Group: 26 - 30
- From: United States
- Traveller type:
Read 994 additional reviews of Gaylord National Resort Hotel at TripAdvisor.
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Historical Traveller Reviews of Gaylord National Resort Hotel
Vegas without the sound of slotsfrom sbccc
The rooms are nice, it is right on the water and there is a fun water taxi that takes you over the Potomic. If you happy staying in a hotel that wants several thousand people to stay there each night you will be happy here. For me, it was not a favorite.
I like Vegas with the hustle and chaos. That was missing here. This place was just big and impersonal. The staff were friendly and helpful - the place just felt cold. It doesn't help that everything around the hotel is under construction so there is dust everywhere (you cannot hear the construction noise inside).
I prefer a hotel in the in the middle of D.C. where you can step out the door to do something rather than get in a car or take the water taxi to do anything not contained within the resort itself.
I would certainly give this resort another shot after they have been open a little longer.
The Best Overall Experience in DC area - Gaylord Nationalfrom SunseekerTampa
We enjoyed a spectacular dinner at Moon Bay Restaurant overlooking the Potomac River. The breakfast buffet selection at Pienza was like no other and complete with a great view. We also enjoyed sandwiches at National Pastime - great spot to get caught up on the sports of the day.
We brought our five year old daughter and shortly after arriving on Friday afternoon and touring the resort we discovered the pool which is perfect any time of year with the indoor/outdoor option with an awesome view of the Potomac. I realized I had forgotten a bathing suit for her and that the on-site shops did not carry them. I made my way over to the concierge and to ask where the closest store might be to pick up a bathing suit. She asked if I had transportation and I replied no but that I could take a taxi. She immediately offered to go out on her break to a store about 6 miles away to pick up a bathing suit and said she would return in one hour. While I did not take her up on her personal offer, I was just blown away by how thoughtful and considerate she was!
After the first day of touring DC we were looking forward to a relaxing evening. It is not very often that you find such spectacular dining choices under one roof. We went into Moon Bay Restaurant and during the wait I asked one of the staff if she could give me some crackers just to keep my daughter going until we sat down. Not only did they come out with crackers but a full dish of carrots/celery and peanut butter for dipping! Everyone goes the extra mile. Prior to dinner we enjoyed our wine in the atrium while a fountain did its own show to music & lights.
It was a perfect location and experience for the family all around.
d rather sleep in my carfrom 23Train
This place clearly opened way too early. Hopefully, they'll get it together, but I doubt it.
Never to returnfrom DesertratPhoenix
t workfrom bbb2053
Gaylord's Workers couldn't speak English.
Waited a long time (20 minutes) to check in and check out.
Check in & Check out Reservationist were unknowledgable.
Drapes wouldn't close (automatic w/no override) & Air Conditioner didn't work. Called 8 times & no one ever came to fix them. I asked someone in the hall who finally got the drapes fixed for me me on the 3rd day. They never fixed the Air Conditioner.
Never left soap, shampoo, mouth wash, bottled water (as promised). Once they didn't leave any towels.
Rats in building. Found glue rat trap on desk!!
Workers for Gaylord stood around & talked - wouldn't open the door or acknowledge customers.
Construction was still going on. Woke us up at 5am and worked until 10pm-11pm. No sleep!
Worst hotel visit in my lifefrom HotelGuest38
In addition, the staff is not prepared for such large groups. Customer Service is not in the forefront of their minds. The food was always barley lukewarm, meats were raw, room service took over an hour and half, and drinks ran out.
I will NEVER stay at this hotel again, and unless you like mice, and bad service, I wouldn't recommend that you stay their either. KEEP AWAY!!!
Either great service or bad service, mice and other happeningsfrom eviowa
Nicest Hotel in Townfrom CorpTrainer007
I read a few of the other reviews. I guess the customers there the first week didn't have a great experience... but I had a perfect stay, and I was there for 3 nights. I guess they've gotten the wrinkles out? I would compare it to the service at Omni Shoreham, where I usually stay... probably better, because the staff working seemed new and eager to please.
My first night, I went to the steakhouse (I think it's called Old Hickory or something like that) on a whim, and I honestly had the best steak of my life. The guy on the elevator said the seafood restaurant Moon Bay and the Bar or Club at the top were both top notch, but I didn't have enough time to check them out this trip.
I hope to come back this summer with my wife and kids... maybe around fourth of July.
Still not ready for guestsfrom busygirl13
Also an issue - for a hotel of this size there are not enough places to grab food or a drink.
The staff is trying hard but are clearly overwhelmed by the many issues they are facing. I am hoping that our conference planning committee was able to recoup some of their costs given the atrocious situation at the hotel for our meeting. certainly individual guests were not accomodated for their inconveniences.
The location is beautiful and the surrounding area will be very interesting when the other businesses are open as well. I would not recommend going to this hotel for AT LEAST 3 more months as I expect it will take that long to be completed and for the staff to be fully trained and ready for guests.
Top Local Tips for Oxon Hill
water taxi water taxi convenient and pleasant way to get to alexandria and DC
appears clean, but........... Don't use the phones and don't drink the water!
Take your own food. There is not much in the way of food at this hotel. A sport bar (a hot dog alone will run you around $9), Italian ($30+ a piece for dinner), a seafod restaurant (more costly than the Italian), a steak restaurant (higher yet on the price). Recommendations here, buy a cooler that looks like a suitcase, bring boxed milk, beer, etc). There is a small refrigerator in the room, so you can transfer the goods later. Bring cereal, muffins, snacks that don't need refrigeration, and your own small coffee pot. The hotel only gives out one serving of coffee in the room (IF you can get maid service, and the maid to leave you one).
Other names for Gaylord National Resort Hotel
- gaylord national oxon hill
- gaylord national hotel
- Address: 201 Waterfront Street Prince Georges County - Oxon Hill - Maryland - 20745 - United States
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