Pier 5 Hotel, Baltimore
Reviews - Pier 5 Hotel
Read 387 additional reviews of Pier 5 Hotel at TripAdvisor.
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Historical Traveller Reviews of Pier 5 Hotel
Great place to stay!from A TripAdvisor Member
Dont waste your $from A TripAdvisor Member
The room had leaks, broken curtains, and was overall very poor! The beds were made with twin sheets. The staff was very unproffesional and could offer no help. You could not get the answer to any questions that were asked and workers were overheard talking about unproffesional matters. A continental breakfast was to come with our package. When we asked they said it would be set up in the Lobby which it never was so we paid 45$ for breakfast and then were given certificates for our breakfast which they then could not return our money. It was one disasater after another. For a city that has so much to offer dont stay at this hotel it will ruin your impression of beautiful Baltimore. It was a waste of money and basically ruined our time there.
Lousy service for a high pricefrom swimswithsharks
There are several nice restaurants on site at the hotel, but getting room service is a hassle. The first time I pressed the "Room Service" button on my phone, the man who answered the phone at the restaurant said "We don't deliver to your room and you can"t bill the meal to your room" . It took another call to the desk to find out that the only way I could have food delivered to my room was to call the restaurant to order it, then give my money to the bellboy and he would deliver it to me. That system rewarded me with cold eggs for breakfast and cold crabcakes for dinner.
Absolutely the worst.from A TripAdvisor Member
t Do Itfrom A TripAdvisor Member
Noisy and overpricedfrom A TripAdvisor Member
Over-ratedfrom A TripAdvisor Member
overpricedfrom A TripAdvisor Member
Low Service - High Pricefrom A TripAdvisor Member
We called the desk to report it, they said it would be fixed. It never was fixed during our entire 2 day stay. Also there was no high speed option easily available.
When we retired I called to ask for more blankets since there were no additional pillows and blankets in the closet. I was told it was too late, housekeeping had already left for the day - it was only 10 pm.
Also there was consturction going on in the area and they started at about 7 AM in the morning. Loud power tools is not my favorite way to wake up.
The towels were very worn and frayed. I found this strange since it appears to be a new hotel.
Anyway for the price we paid everything should have worked and the service should have been much better.
When we checked out, we spoke to the manager and he did not seem at all phased or surprised at our complaints. Now what does that tell you!!
Unbelievably badfrom A TripAdvisor Member
On the day of August 16, we go into the hotel only to be told that they had no reservation for us. As every hotel room near the stadium and the harbor was full, this was very distressing, to say the least. The clerk at the hotel offered to put us in a hotel 12 miles away and the same rate. I did have the confirmation of my reservation with me and we were irate that we had made our reservation 9 months in advance only to be nonchalantly told that we did not have a reservation and there was no room for us. Fortunately, a manager did come up and after some fumbling around, he did promise that we would have a room. He took our luggage and we left to go have lunch with friends.
We returned about three hours later to find many people standing in line waiting to check in. After about one-half wait, we were able to check in, but at a $249 per night rack rate! The hotel clerk didn't seem to believe us when we explained that we booked nine months ago at $179 per night. The previous hotel clerk had kept our confirmation printout and had lost it, so we no longer had any proof at all of our original reservation. Once again, the same manager, (the only employee, other than the concierge who had any customer service sense at all) agreed that we did, indeed, have a $179 rate. My next question was "do we have a Harbor view king". Well, of course we didn't. We were lucky to get what we got, right?? I then explained that at the time we booked, a City view room was $30 per night less than the Harbor view king. They finally agreed to reduce our rate.
Needless to say, after we got to our room, we found it to be merely okay. The paint was peeling from the walls and it was not plush by any stretch of the imagination. No "heavenly bed", no nice pillows, minimal bathroom amenities. We had to call and ask for everything, including our champagne. Even after asking for it, when we returned from the baseball game, it was still not there. It was delivered after midnight.
I have to say that we had planned a last getaway prior to school starting, etc. and had hoped for a romantic time. Instead it turned out to be very stressful, with both of us upset for most of the day. The bright spot was that we did enjoy the game.
Everything at this hotel was extremely disorganized and the hotel staff (other than the concierge -- she was extremely nice) were rude at best.
I would not recommend this hotel to anyone, especially at these prices.
Top Local Tips for Baltimore
Super Shuttle was great - I took the Super Shuttle, and when you book a round-trip in advance, you save a couple of $$. My entire RT from the airport to the Inner Harbor area was only $22, which was less than one cab fare. A great deal for anyone looking to save some money.
dinner in little Italy We went to Chipparellis. The food is excellent, the service excellent and the portion well worth the cost.
Inner Harbor restaurants serve dinner mostly Most of the restaurants in the Inner Harbor area are only open for dinner, at least that was my experience.
Other names for Pier 5 Hotel
- pier 5 hotel baltimore
- pier 5 baltimore
- hotel pier 5
- Address: 711 Eastern Avenue - Baltimore - Maryland - 21202 - United States
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